Capalus Reviews 1,761

I placed two orders because the first one didn't arrive. My name was in the address bar for whatever reason for both deliverys, but after a few weeks I got both. I think it's a shame that there is onl... See more

All worked perfect. Only smaller "minus" was some longer delivery time than expected, took round three weeks, which were quite much longer than expected one week.

Order was delivered quickly. Package was damaged. Acceptance was refused. DHL has only repackaged. The damaged cans were removed. Package was delivered again with fewer doses. Support did not respond... See more

Ordered recently on this site, at first I had some doubts but I ordered anyway, very surprised by the delivery time ( in my case tabacco which was very clear mentioned in the time of arrival on this... See more

Great products. Terrible customer service. They just don't answer mails. Been ordering since October 2024. At the bottom of every order, there's a sentence "if you have any questions, just contact us... See more

First buy,fast delivery definitely not last buy.I was looking long time for shop like this because not every Shop offer some products at prices like capalus.I was happy to find something what I like... See more

Easy shopping and lots of very affordable products make Capalus a very special online shop. When it comes to delivery times, you sometimes need a little patience, but so far everything has always arri... See more

I regularly order cigarettes from Capalus. At the beginning, the correct variety (Georg Karelia) was dispatched several times, but not the Karelia light. I then informed the support team, who responde... See more

I'm a big fan of Mountain Dew, which happens to be a bit harder to come across where I live. Thankfully I found Capalus, and I must say, what they charged for it was by far the lowest I have seen any... See more

Dear team, Unfortunately, the goods for my last order did not arrive. I had already contacted you via the contact form to find out when I can expect the delivery or whether the goods will be disp... See more

Sehr geehrtes Capalus-Team, ich habe kürzlich eine Bestellung mit der Nummer #20RD000070067 bei Ihnen erhalten, in der unter anderem Schokoladen der Marken Lion und KitKat enthalten wa... See more

I ordered a Stack of terea for ~60€ which is cheaper than buying 10 Singles ofc. I waited for about two weeks and asked Like 3 Times where the package is, Not a single answer but instead i Got a load... See more

Delivery never arrived after ca. 1 month Later edit: finally delivered on 9.5, but all in all, no communication and not knowing the status for such a long period makes you wonder whether it will ar... See more

I bought a sigaretten but it is not original, it's from Greece ,too much expensive, i bought self 3 weeks ago in athene 38 euro. U made me disappointed, they have bad taste, but the first time I bou... See more

I was desperately looking for Mountain Dew Zero and it`s impossible to get this in Germany. That was my thinking... Amazon and all other shops didn`t offer MDZ and so I was nearly stopping my sear... See more

CAUTION! I ordered sweets for €73.39 4 weeks ago. The order was confirmed on 4.3.2025. The goods were never shipped, DHL status is unchanged: Order Data transmitted electronically. A query with Cap... See more

The products I wanted are not even available in France (Terea for Iquos). Finding them through Capalus (and at a reasonnable price) was just perfect. I did not know Capalus before that, so I doubted w... See more

Very good prices for tobacco! Delivery took around 10 days. Based on the other reviews here, I would say it's relatively fast.

The delivery time is almost never correct. The website mentions 10 working days. But it usually takes 3 weeks. Sometimes even longer. That's not a good way to plan. The subscription doesn't work eithe... See more

It was my second order at Capalus. Both times unfortunately items were missing. The first time half the order was missing and when I contacted them it was stated, that the missing items were out of s... See more

What I like is that’s a legitimate site, but the downside is the wait time, I had to wait for around 60 days to get my order. They DO tell you that certain items go through a different and significant... See more

The prices are good, but the communication is lacking. The last two orders there was a problem and I never received an answer to my mails. The problems got solved but a heads up would have been app... See more

I placed two orders. In the first one, part of the items were missing. When I asked about it, I was told the item was currently unavailable and that I could either wait or receive a refund. I... See more

Ordered 3 cartons of Terea, in 3 separate orders, only received one of them, after almost 3 weeks. No replies to emails, no chance of finding out where the rest of the orders are. But they are all pai... See more

the bars I bought had been expired for 2 months and no longer tasted good. no one responded to my request for 3 weeks and I am still waiting for a reaction. I'm afraid I won't get a refund or replac... See more

There was 1/3 of the order not shipped, and no communication took place about it. Asking where it is, I didn't get a reply. Eventually the rest was delivered too. Trust pilot told me, they don't kn... See more

My order was supposed to arrive within 5 days and it has been more than three weeks and my order has not arrived. I have contacted the company many times and have not received any response.

Return impossible The item arravied but it is not as expected. 5 Mails (no reaction), 3 calls (after the first I got a return label for the wrong country) and 4 weeks later: It is not possible to... See more

Received completely wrong order. In the package was random staff. No reply to my email in 3 weeks, customer service is not reachable by phone, I don't think I will get my money back or the staff I ord... See more

They are not professional and correct. They charged me twice for one order. I was sending them the emails but they never responded. Still waiting for the answer and refund!.

Ive just ordered something. They send it to the wrong Adress. I tried to contact the Support like 10 Times. No answer. No help. Nothing. Horrible Support, horrible side. Never ever going to buy there... See more

shipment only half of it was deliverd no answer after several mails an no goods delivered fraudulous company don't buy here customner service sucks Bestellung #9000036180 (#8850)

Wrong product was delivered. Customer Service couldn‘t be bothered to answer my request for Return options. Capalus? Never again!

I didn't order but take my money and send baggage to me 3 time , this is my very bad shopping in Capalus , and I send many emails but no response , my God how can I stop Capalus , this is my bad d... See more

I didn't receive my package until now, in addition, I sent several emails and nobody answers. I need my money back or I will inform the German police.

0 star I absolutely do not recommend using this company. Horrible experience, my paid order was never delivered and I have never get the money back. Capalus phone number from the order confirmation e... See more

Rates are super. However delivery is really slow. It Takes 3 weeks minimum for me to receive my parcel. When i receive one i place thé ordre for the next one...

Delivery took months. Without having asked several times, I wouldn't have the Order "already". Nobody makes you aware, what is wrong with your data.

Everything would have fit if it weren't for this long time! Unfortunately, you can't see where the goods are until the Lievertag

The shipping of the product takes way long than expected im not purchasing something from china to take so long. 13.05.2025 order - 23.05.2025 got my order delivered.

I'm still waiting for an order placed on 09.03.2025 and never received! Unfortunately I have to complain at the costumer protection to get back my money!

Every week there goes 21,58€ of my account from Capalus and i didn't offer anything. Capalus send me then sprite zero that i didn't offer.

There is no possible way to get in touch with their customer service.. 1 Month has passed and I still have not received my order.. capalus ignores all my e-mails and phone calls .. 0 star service

Ordered on 9th April, still waiting. No response on mails regarding the delivery. NEVER AGAIN and angry regarding loss of money