Dear Omkar,
Thank you for sharing your experience with us. We genuinely apologize for the frustration and inconvenience you've encountered during your journey to secure a Digital Nomad Visa for Greece through Citizen Remote.
Regarding your concerns about the absence of a refund, we want to provide clarity on our refund policy, which is applicable in the event of a visa application rejection. It's important to recall that we successfully secured your Digital Nomad Visa, identical to what all our other clients have received. However, you were unjustly denied entry at the airport in Greece. Since then, we've diligently pursued your case, advocating on your behalf at no additional charge. As per our email correspondence, should your airport entry challenge result unfavorably, despite your possession of correct documentation, we will promptly adhere to our refund policy.
We understand that visa processing times can vary greatly depending on individual circumstances and the consulate responsible for the application. While we've efficiently assisted individuals, including yourself, from countries like the US, UK, Canada, and Australia in obtaining Greek Digital Nomad Visas within 1 to 3 months, we acknowledge that factors such as your origin country of India may introduce additional delays or unforeseen challenges beyond our control.
It's important to note that our team is dedicated to providing timely and informative communication throughout the application process. We strive to respond to all inquiries within 24 hours, ensuring that our clients are kept informed of any developments or updates.
We sincerely apologize for any misunderstanding or miscommunication that may have occurred during your engagement with us. We value your feedback and take your concerns seriously. While we cannot control government policies or external delays, we remain committed to assisting you in navigating the visa process until a resolution is achieved.