Verified
Good communications from the beginning. Follow-up to all questions very satisfactory, All issues addressed and answered. I would recommend to friends and will use them again.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Invited
Great service provided by city wohnen. Listings were clear and there were many options to choose from. Our representative Joana Moths-O'Niel was very kind in helping us narrow down on properties. R... See more
Company replied
Absolutely friendly, professional work. They always communicated with me in a timely manner. They provide their services in English as well. And I admired their campaign to help refugees from Ukrain... See more
Company replied
I am glad to choose City Wohnen to find a furnished / everything included temporary apartment. Communication is great. They are the professionals to understand your needs and direct you in that way fo... See more
Company replied
Company details
Written by the company
Wohnen auf Zeit in Hamburg bei City-Wohnen. Miete oder vermiete schnell und sicher möblierte Wohnungen in Hamburg bei der Agentur für Wohnen auf Zeit.
Contact info
Fischers Allee 70, 22763, Hamburg, Germany
- 040-284185-0
- [email protected]
- city-wohnen.de
4.9
Excellent
660 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verified
They are professional at their work
January 22, 2026
Reply from City-Wohnen
Dear Anil, Thank you for taking the time to leave this review. We're happy to hear that you found our service professional and we wish you a pleasant stay here in Hamburg! Best regards, Rafaela
Verified
Excellent Service
Good communications from the beginning. Follow-up to all questions very satisfactory,
All issues addressed and answered.
I would recommend to friends and will use them again.
January 21, 2026
Reply from City-Wohnen
Dear Uwe Steuernagel,
Thank you very much for your review! We really appreciate your positive feedback and recommendation.
We wish you all the best in the hanseatic city!
Joana for the City-Wohnen team
Verified
Reply from City-Wohnen
Dear Solomon, Thank you so much for your review. We are very pleased you like our service, and we are glad we could help you!
Anja for the City-Wohnen team
Verified
Reply from City-Wohnen
Thank you very much for your positive feedback about our service. We are glad that you are happy with your furnished flat, and we wish you a great stay! Best regards, Rafaela from City-Wohnen
Verified
Feedback
Very proactive, responsive and team, they always responded me in the same day and very supportive during the process. Overall very happy.
December 10, 2025
Reply from City-Wohnen
Dear Dilge, Thank you very much for your positive feedback on our service! We are happy, that we could find you a furnished flat that matches your expectation and we wish you a great stay! Best regards, Rafaela
Verified
City-Wohnen professionalism
The agency left a very professional impression and I was very satisfied with the agency´s services and communication.
November 21, 2025
Reply from City-Wohnen
Thank you for the very good evaluation! We are happy that we left a very professional impression and that we could help you.
We wish you all the best in your furnished apartment in Hamburg!
Jenni for the City-Wohnen team
Verified
Satisfied your great service.
Even our requirements a lot, but we appreciate that you propose very nice property.
And you response and service is professional.
Thank you very much.
November 14, 2025
Reply from City-Wohnen
Dear Ino,
Thank you for taking the time to leave a review! We really appreciate it.
We wish you a wonderful time in the nice apartment you found through our service!
Joana for the City-Wohnen team
Verified
Reply from City-Wohnen
Dear Rob, Thank you for your 5-Star review. I’m very pleased to hear that you felt supported throughout the process. Please don’t hesitate to reach out if you need any further assistance. Kiara from City-Wohnen
Verified
Great company for short term apartment renting
Quick response from the Owner and fast contract signature
November 10, 2025
Reply from City-Wohnen
Dear Bogdan Pamfil,
Thank you for your feedback! We wish you a great time in Hamburg and in your furnished apartment.
All the best,
Joana for the City-Wohnen team
Verified
Very professional and helpful service
I had a great experience with City-Wohnen. The communication was always friendly and efficient, and everything went smoothly from start to finish. Special thanks to Rafaela for her kindness and support — highly recommended!
November 10, 2025
Reply from City-Wohnen
Dear Gökhan,
Thank you very much for your review of our service. I am delighted that I was able to find the perfect furnished apartment for you, and I am very grateful for your kind words. I hope you enjoy your stay in Hamburg!
Best regards, Rafaela from the City-Wohnen team
Verified
Great support and service
Hi Dunja,
I just wanted to say that I’m really happy with your support and the great service you’ve provided — thank you so much.
Best regards,
David
November 10, 2025
Reply from City-Wohnen
Dear David Pavon,
Thank you very much for your kind review. I am delighted that I was able to find the right furnished apartment for you and am very grateful for your kind words. I wish you all the best in your temporary home in Hamburg!
Dunja vom Team City Wohnen
Verified
The process was seamless and fast
The process was seamless and fast. They showed us the apartment. We said we want to proceed. We signed the contract and moved into the apartment in no time.
September 5, 2025
Reply from City-Wohnen
Dear Onur,
Thank you for your feedback and review! We love a best-case performance review. :-) But seriously, we may have all our structures in place, but it only works if the apartment searchers are also on the ball. Thank you for the good cooperation, and we wish you all the best.
Joana for the City-Wohnen team
deposit money not paid
I paid 3000 euro deposit and after one month of checking out I still did not get my money back, eventhough the manager told me that I will get the money with-in 4 weeks, now they are telling me 3-6 months, I do not know they use my noney put it in their bank account and take interest. Please do not use this plateform they are definetly not reliable. knowing that I barely staying in the aprtment because I travel a lot due to my work and even when I checked out the apartment still smelled like newly painted, so ther is absolutly no reason for the payment dely.
July 29, 2025
Unprompted review
Reply from City-Wohnen
Dear Ms. Saafan,
Thank you for taking the time to write a review. We understand your frustration and recognise that our customers need their deposits back for the next stage in their lives. However, we regret you are blaming City-Wohnen, and we vehemently reject the accusation that our agency is holding the deposit in order to profit from the interest. We would like to restate the facts that we have already communicated to you on several occasions:
- The lease agreement is between you and the lessor. City-Wohnen holds your deposit in an escrow account on behalf of your lessor, but we can only release the deposit once we have received the lessor's approval to do so.
- As per your lease agreement, "After the tenancy ends, the deposit must be paid back to the lessee within a reasonable time so long as no claims against the lessee arising from the tenancy exist or may be expected." This is from German Civil Code BGB § 551 for deposits. We are aware that the phrase "a reasonable time" is not as clearly defined as our lessees would like, but this is the law.
- Before the end of your lease, we sent you an information sheet about the return of the deposit. As per that information, refunds generally take approximately 4-6 weeks when the utiliies are included in the rent as a lump sum and the apartment is returned in good condition. Your refund is taking a little longer, but it is still within the legally permitted timeframe. Perhaps there has been a misunderstanding, but we do not believe we told you the refund would take 3-6 months. From our understanding, we informed you that 3-6 months is still generally considered as "a reasonable time" for the refund to take if there are possible claims.
- Your deposit is still being held due to such a possible claim. Your lease did not include a lump sum for electricity but rather a prepayment. As per your lease, "prepayments for utilities are to be accounted for in accordance with German Civil Code (§ 556 para. 3 BGB), whereas lump sums are not. If the rental parties agree on prepayments, the meter readings from the handover and return of the apartment will be the basis for settling accounts."
- As you are aware, it has been difficult to ascertain the actual usage because the meter was changed during your lease. As we and your lessor have assured you, there is already ongoing communication with the electricity provider to establish the correct figures. As soon as these figures are available, your deposit will be refunded, minus the final cleaning costs and the amount agreed for damages. If you used less electricity than the prepayment, the difference will be credited to you. If you used more, the difference will be deducted.
Regarding your point about interest on the deposit: In Germany, the renter is entitled to this interest at the current interest rate (currently 0,4000%). Please note that bank fees may apply and offset earned interest.
We wish you all the best for the future,
Jennifer from City-Wohnen
Verified
City wohnen was a life savour for me
City wohnen was a life savour for me. I found a beautiful house and city wohnen took care of everything
I am thankful to them
June 19, 2025
Reply from City-Wohnen
Thank you so much for your kind review! We are very pleased that we could help you. We wish a wonderful time in Hamburg and in your furnished apartment!
All the best from Joana for the City-Wohnen team
Verified
Outstanding support & renting experience
City-Wohnen gave me an outstanding renting experience by providing an recommended & verified landlord list, landlords that were very attentive with their apartment visits. Pictures shown on their website of the apartments were real and the landlords were real as well. No upfront fees or any fees were requested by them to put us in contact with the landlords. Once we have reached an agreement with the landlord, City-Wohnen were really fast in issuing the rental contract. Without any doubts, they are the most professional company I have dealt with in their activity field.
June 4, 2025
Reply from City-Wohnen
Dear Stefan,
Thank you very much for your excellent review of City-Wohnen. We are delighted to hear that your experience with us was so positive and professional. We always strive to find the most suitable apartment in Hamburg for our clients and are delighted that we were able to find this apartment for you. We wish you a wonderful time in the apartment and in Hamburg.
Jenni from City-Wohnen
Glad to work with "The Professionals"
I am glad to choose City Wohnen to find a furnished / everything included temporary apartment. Communication is great. They are the professionals to understand your needs and direct you in that way for best satisfaction. They have a great systems working in teams to ensure smooth rental process. I would like to express special thanks to Dunja Hoop for best support leading me to the correct apartment for my needs. And also, again special thanks to Muriel Ahlberg-Maak for the perfect eyes to create best protocol! :)
May 6, 2025
Unprompted review
Reply from City-Wohnen
Dear Ece,
We are so happy to hear that we could provide you with a positive experience and make your move to Hamburg easier! Thank you for the shout-out to Dunja and Muriel! They both work very hard, so we're very glad when their efforts are recognized. We wish you all the best in your temporary furnished home and hope it's the best possible start to your time in Hamburg.
Joana for the City-Wohnen Team
Verified
Finding a home for a foreigner
I had to live in Hamburg for about I year because of my job, but I could not find an apartment at all. A German friend told me about the site, and after applying through the website, I was able to sign a contract for an apartment on the first try. They answered my questions in a way that was easy to understand, even for a Japanese like me.
May 14, 2025
Reply from City-Wohnen
Thank you very much for your wonderful review! We know how hard it can be to relocate to a different country. People may make just one international move to Germany in their life, so we don't expect them to have all the information. Our team, on the other hand, works in this system every day, so we are happy to use our knowledge to benefit our clients. We are very happy to have been able to help you!
We wish you all the best in the Hanseatic city and in the apartment you found through our agency!
Joana for the City-Wohnen team
Verified
Stay in Hamburg
Their website is easy to use, the team was responsive and quickly guided me to the lessor, after making sure that I hadn't missed any other apartments I would have liked to take a look at, considering my preferences and needs. The apartment was exactly as described there. A very good experience overall.
April 1, 2025
Reply from City-Wohnen
Dear XXX,
Dear Léo,
Your review is making us do a happy dance! We love hearing that our website and the processes we have in place were so helpful to you. Thank you for taking the time, and we wish you all the best in your temporary home in Hamburg!
Joana for the City-Wohnen team
Verified
City-Wohnen are a fantastic company to…
City-Wohnen are a fantastic company to use to rent property in Hamburg.
Highly recommend.
March 14, 2025
Reply from City-Wohnen
Dear Ian,
Thank you so much for your reivew and for recommending us! We look forward to helping you again if you ever need a furnished apartment in Hamburg in the future!
All the best,
Jennifer for the City-Wohnen team
Verified
Prompt Michael Beard
Prompt , efficient and friendly service from Jenni Mund and City wohnen . Made my return to Hamburg stress free . Thanks
February 6, 2025
Reply from City-Wohnen
Dear Michael, thank you for the good evaluation. I hope, you will have a nice time here in Hamburg and I'm glad that we could find a suitable apartment for you. Jenni from City-Wohnen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.