Cottonreal Reviews 216

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, emphasizing their high quality and beautiful designs. Consumers appreciate the exquisite workmanship, noting the attention to detail in the stitching, trimmings, and overall construction of the nightwear. People find the natural fibers, particularly cotton, to be comfortable, cool, and delightful to wear, especially during warmer months. Consumers are also pleased with the company's service, highlighting the prompt delivery and efficient order processing. Reviewers often mention the beautiful packaging and personal touches, such as handwritten notes, which enhance the overall experience. The quality of the materials and the excellent fit of the garments are additional points of satisfaction for consumers.

Based on these reviews

Rated 5 out of 5 stars

Never been so happy to be wearing cotton nighties as this year - all from Cottonreal. I’m getting a little collection and each is as comfortable and delightful to wear as each other. I suppose I’m qu... See more

Company replied

Rated 5 out of 5 stars

I have just purchased my third nightie from Cotton Real. How unusual so see proper double seams and excellent finishing of all garments. There is also plenty of material which makes turning over in... See more

Company replied

Rated 5 out of 5 stars

I left a one star review earlier about Cottonreal English Rose 100% Combed Cotton Button Housecoat. That review was about the absence of info on where the garment was actually made. I still think that... See more

Company replied

Rated 5 out of 5 stars

Beautiful pure cotton nightie. Lovely cotton trimmings that elevate the look of the garments. Stitched beautifully - I used to design and make wedding dresses - so I really appreciate the workmanship... See more

Company replied

Rated 5 out of 5 stars

I have been buying my 100% cotton night dresses from Slenderella for a few years now and just happened upon Cottonreal by chance, and I am soo glad that I did! The quality is sublime, these night d... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. This is simply a wonderful company in all respects. Their products are of excellent quality, beautifully designed and well made. They’re packaged with a personal touch too, making... See more

Company replied

Rated 5 out of 5 stars

Delightful summer nighties in cotton voile: soft and etheral and cool on sultry nights. Pretty prints, feminine style and tasteful lace and ribbons. Definitely the loveliest nighties I've own for quit... See more

Company replied

Rated 5 out of 5 stars

I bought this for my wife as a replacement for the one she inadvertently ripped (which was also from Cottonreal). My wife loves it! Great quality product that was personally wrapped. Fast delivery. I... See more

Company replied

Rated 5 out of 5 stars

I bought one of your beautiful cotton night-dresses in a department store and loved it so much that I recently bought a pretty nightdress and dressing gown set in your online sale. Your nightwear i... See more

Company replied

Rated 5 out of 5 stars

I ordered three voile nightdresses, lovely light weight cotton. Very pretty fabric. They arrived promptly, beautifully wrapped with a hand written note. I ordered them all in the same size, two we... See more

Company replied

Rated 5 out of 5 stars

Lovely design and material. Flattering shape. Cool in the heat and comfortable to wear. Only problem this that even the very small size is still a little too generous on me.

Company replied

Rated 5 out of 5 stars

Wow! What a great company, product and personnel! Communication, shipping and the quality of the items received were outstanding. Love, Love, Love this company! 10 Stars!!

Company replied

Rated 5 out of 5 stars

Great products made with high quality cotton. Fast delivery Beautifully packaged. A delight to unwrap!

Company replied

Rated 5 out of 5 stars

Excellent customer service. You can actually speak with a human who sorts any query quickly and efficiently Rapidly delivery Arrives beautifully wrapped

Rated 5 out of 5 stars

Beautifully packaged garment. Sadly, too large but return was easy and refunded promptly.

Company replied

Rated 5 out of 5 stars

Your products are beautiful, lovely fabric and design and well made and in the UK! They come in good time and well packaged. Thank you.

Rated 5 out of 5 stars

The two night dresses I bought from cottonreel surpassed my expectations. Really beautiful quality.

Company replied

Rated 5 out of 5 stars

Exquisite high quality nightwear in natural fibres. Fast delivery, beautifully packaged with a personal note thanking me for my purchase.

Company replied

Rated 5 out of 5 stars

Excellent quality pjs great service fast and easy to order and great tracking with fast delivery highly recommend

Rated 2 out of 5 stars

I did email you originally, my order was sent to wrong address, the address was NOT correct, an error had occurred at your end somehow!!!!! Wrong address put on package!!! For the amount I paid for m... See more

Company replied

Rated 1 out of 5 stars

I received a Cottonreal English Rose cotton button housecoat via a 3rd party supplier. The label says ‘British by Design’ - I checked all the labels and there is no information where it is actually ma... See more

Company replied

Rated 5 out of 5 stars

A very efficient service and good quality items

Company replied

Rated 5 out of 5 stars

Quick delivery and beautifully packaged/ Lovely fabric.

Company replied


Company details

  1. Lingerie Store

Information provided by various external sources

At Cottonreal we know how important your lounge time is – that’s why all of our collection pieces are fashioned in the highest quality fabrics, ensuring you can drift off to sleep blissfully or relax and lounge at your leisure….. Our signature 100% Cotton collection of Victorian inspired yet contemporary sleepwear includes a wide selection of 100% Cotton Nightdresses, Pyjamas, Wraps and Shirts whilst our Cottonreal Boutique offers Cheeky Checks, Tropical Prints in 100% Cotton Batiste & Lawn, Combed Cotton Jersey & soft touch Yarndye inspire confidence, free-spirit and create a zest for life.


Contact info

4.8

Excellent

TrustScore 5 out of 5

216 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great products made with high quality…

Great products made with high quality cotton.
Fast delivery
Beautifully packaged.
A delight to unwrap!

December 2, 2025
Cottonreal logo

Reply from Cottonreal

Thank you so much Jenny - We always appreciate our customers reviews

Rated 5 out of 5 stars

Best Pajamas on the planet!!

Wow! What a great company, product and personnel! Communication, shipping and the quality of the items received were outstanding. Love, Love, Love this company! 10 Stars!!

November 26, 2025
Cottonreal logo

Reply from Cottonreal

Thank you so much Ron - Your reviews really are very much appreciated by the whole team

Rated 5 out of 5 stars

Very happy customer

Exquisite high quality nightwear in natural fibres. Fast delivery, beautifully packaged with a personal note thanking me for my purchase.

October 15, 2025
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Reply from Cottonreal

Thank you so much Pamela - We always appreciate our customers reviews.

Rated 5 out of 5 stars

good quality

I left a one star review earlier about Cottonreal English Rose 100% Combed Cotton Button Housecoat. That review was about the absence of info on where the garment was actually made. I still think that customers should be informed accordingly, however, despite the lack of info, I am very happy with the quality of the housecoat.

September 22, 2025
Unprompted review
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Reply from Cottonreal

Thank you so much Oxana - our customer reviews are always very much appreciated by the team.

Rated 5 out of 5 stars

Lovely design and material

Lovely design and material. Flattering shape. Cool in the heat and comfortable to wear. Only problem this that even the very small size is still a little too generous on me.

August 25, 2025
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Reply from Cottonreal

Many thanks for your review and feedback Caroline - yes, we are on the generous side :)

Rated 5 out of 5 stars

Never less than exceptional

Unfailingly good quality and design.Always comfortable and customer service has been exceptional for years

August 10, 2025
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Reply from Cottonreal

Thank you so much Anna - we really do appreciate your loyalty to our brand.

Rated 5 out of 5 stars

Real cotton-real quality

I bought one of your beautiful cotton night-dresses in a department store and loved it so much that I recently bought a pretty nightdress and dressing gown set in your online sale.
Your nightwear is excellent quality, exquisitely made and easy to launder.

August 11, 2025
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Reply from Cottonreal

Thank you so much Sandra. We are always adding new line to keep things fresh.

Rated 5 out of 5 stars

Each piece is like an exquisite piece of art

Never been so happy to be wearing cotton nighties as this year - all from Cottonreal. I’m getting a little collection and each is as comfortable and delightful to wear as each other. I suppose I’m quite “girly” so I love all the broiderie anglais, bows and trimmings on these nighties. So pretty but impossible to find in British shops these days. Each piece is like an exquisite work of art. I can sew but couldn’t be bothered to make a nightie of such quality as Cottonreal do. Excellent delivery and despatch times too.

August 10, 2025
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Reply from Cottonreal

Thank you so much Jane for your most generous review and so pleased that you are happy with your Cottonreal purchases.

Rated 5 out of 5 stars

Delightful summer nighties in cotton…

Delightful summer nighties in cotton voile: soft and etheral and cool on sultry nights. Pretty prints, feminine style and tasteful lace and ribbons. Definitely the loveliest nighties I've own for quite some while.

June 29, 2025
Cottonreal logo

Reply from Cottonreal

Thank you so much for your review Gillian - They really mean a lot to us here at Cottonreal.

Rated 5 out of 5 stars

Excellent quality

The two night dresses I bought from cottonreel surpassed my expectations. Really beautiful quality.

July 24, 2025
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Reply from Cottonreal

Many thanks Verity - We really appreciate your review.

Rated 5 out of 5 stars

Lovely soft cotton nightwear

I ordered three voile nightdresses, lovely light weight cotton. Very pretty fabric. They arrived promptly, beautifully wrapped with a hand written note. I ordered them all in the same size, two were the same size, the third was in the sale and was probably the next size up. I decided to keep it as it was still wearable and I'd rather have nightwear loose than tight fitting.
My only grumble is that I am 5ft 3 ins tall and a lot of the nightdresses are too long for me, which is why I ended up ordering the chemises.

July 14, 2025
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Reply from Cottonreal

Many thanks for your review Sally - We really appreciate your comments are are looking to introduce a petit range so please watch this space.

Rated 5 out of 5 stars

The Best!

Highly recommended. This is simply a wonderful company in all respects. Their products are of excellent quality, beautifully designed and well made. They’re packaged with a personal touch too, making the customer feel valued. The service is responsive and deliveries on time. Couldn’t ask for more.

July 7, 2025
Cottonreal logo

Reply from Cottonreal

Thank you so much Jane - The team always appreciate feedback - Thank you once again for shopping with us.

Rated 5 out of 5 stars

So beautifully made

I have just purchased my third nightie from Cotton Real.
How unusual so see proper double seams and excellent finishing of all garments. There is also plenty of material which makes turning over in bed so easy, instead of the tight tubes of material you get nowadays.
Congratulations to all and keep up the high standards.

July 4, 2025
Cottonreal logo

Reply from Cottonreal

Thank you so much for your continued support of Cottonreal Alison and your kind review - Always appreciated.

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