Ddsgroup Reviews 27

Great, easy to deal with! Would recommend. From start to finish, it was a seamless process

Fantastic service by George at DDS went far beyond his job to explain what was happening with my printer & why it was coming to the end of its life. Huge effort.

DDS have been great, very efficient and Great service, David has also been a fantastic Account manager over the last 10 years.

The whole process of leasing a Canon Multi-Function Centre was just too easy. Greg and the team went above and beyond to ensure there were no hiccups that prevented us from receiving our printer on time. I know in the future we will need additional MFC's and I have no hesitation with getting them from DDS. Good job guys.

Great communication and easy to deal with. The follow up after purchase was also exceptional.

Digital Document Solutions have been brilliant to work with. Our new printer was installed quickly and works perfectly, and the whole process was smooth and stress-free. The team are friendly, professional and incredibly responsive — any extra questions we had were answered straight away. We’ve used them for our businesses and have been consistently impressed. Highly recommended!

Prompt, friendly service.
Responded efficiently to initial set up query.
Thank you.

The entire process was smooth and efficient from removal of existing hardware to install of new hardware.

Technicians were friendly and knowledgable and were able to work through any initial connectivity issues we have to minimise any disruptions.

After sales support is also to be commended, we have spoken with DDS post sales a couple of times and they have been able to provide solutions promptly and also co-ordinate with our external IT provider to ensure things are working smoothly

Firstly, we had the terrific experience of a great salesperson in Sebastian Twadrous. He was very patient with us in deciding, not only DDS, but which model of copier we should choose.
Secondly, our after-sales experience has been excellent in attending to our initial queries and requirements.

We couldn't be happier with the service not only from David but the rest of the staff as well, and the ease of installation! Such a smooth process.
Everything is working perfectly.
Really appreciate the fact that you wanted to help us regarding the return of the previous machine and taking it all on board.
Perfect service. Absolutely brilliant.
and... The candle! It burns in the office every day and I have updated the staff on the story of Liam - such an inspiration and so great that you support Kenshi/Liam. Thanks again team! Keep up the fantastic work.

Very professional company, providing excellent service from quotation through to installation. Highly recommend!

DDS arrived at the time they promised to install our new printer. A driver and technician both came. The technician ensured all staff understood how to fully operate the machine and showed us how to keep it clean and even recommended the best paper to use in a photocopier. Excellent customer service provided beforehand as well.

Responded to our quote request promptly, then with a phone call to follow up, impressed and was part of the reason we decided to go with this company. have since required help with PC setups, and DDS were there to help with no hesitation.

DDS Group can't be faulted on their commitment to customer service at every step of engagement. Most impressive is the genuineness of their interactions. It seems clear the company has a very strong set of underlying values and beliefs that drive the behaviours the customer experiences. Most impressive indeed.

We recently upgraded our office printer through Digital Document Solutions (DDS), and honestly, the whole experience was just brilliant.

From the very first enquiry, the team was super responsive and helpful. They managed to secure us a great contract with Canon, and now that we have the new printer — we’re absolutely loving it! It’s made such a difference to how we work.

The turnaround time was amazing too — less than two weeks from our initial chat to full delivery and installation. Everything was set up smoothly, with no stress at all, and the team made the whole process really easy.

Everyone we dealt with was kind, professional, and genuinely lovely to work with. Customer service like that is rare and so appreciated.

A huge thanks to the DDS team! We’re so grateful for your support and couldn’t recommend you more highly!

Upon the expiry of a multi-year leasing contract, I had the opportunity to become familiar with DDSgroup as a potential supplier of both printing and copying services, as well as a network photocopier.

While all participants in the tender were of high quality and proven experience, it was the promptness in communication, the courteous and professional manner of DDSgroup staff in presenting their proposals and accommodating our specific needs, and not least, a highly competitive pricing structure for both the equipment and ongoing support services, that ultimately led our decision-maker to select DDSgroup as our provider of choice.

Their punctual delivery, willingness to meet our invoicing requirements, and the professionalism shown in their after-sales service have further confirmed the quality of our choice. These factors give us confidence and peace of mind for the years of collaboration ahead.

We warmly recommend DDS group for your printing and copying needs, and encourage you to allow them to demonstrate their expertise and the value they can bring to your organisation—just as they have done for us.

Thank you, DDSgroup!

Very easy to deal with, great communication and structured agreement. Installation was quickly arranged, and very professional. Of my 20+ years in the tech industry this has been the easiest printer leasing company that I have dealt with.

DDS have been wonderful to deal with from the start when we met Eric and discussed the needs of our office, through to the delivery and implementation of our device and the aftercare service. Everyone at DDS has been so knowledgeable and responsive to any queries we have had. Very happy with their service!

The machine and service contract recommended to us where exactly what we needed. The sales rep took the time to understand our requirements.Communication was excellent at every stage. Set up ran smoothly and the copier is working very well