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A DECO PROteste, criada em 1991, é a maior organização de defesa dos direitos do consumidor em Portugal. Damos força e confiança às escolhas dos consumidores. Testamos, comparamos e revelamos os melhores produtos e serviços para que se sinta acompanhado em todas as fases do processo de compra. Os nossos testes independentes são realizados em laboratório com o maior rigor técnico e científico para que os resultados sejam a base sólida da sua decisão de compra. Com um trabalho técnico, científico e político abrangente, entregamos soluções reais para os problemas que enfrenta, intervindo de forma independente junto de entidades públicas e privadas para defender os seus direitos enquanto consumidor. Oferecemos um serviço de informação rigoroso sobre as diversas áreas que impactam a sua vida diária com o objetivo de, com a ajuda de um serviço jurídico de excelência, esclarecer as suas dúvidas porque acreditamos que saber é poder! Na nossa plataforma online Reclamar, fazemos a ponte entre empresas e consumidores de forma a encontrar uma solução para diversos conflitos de consumo. A juntar a tudo isto empoderamos os nossos subscritores com um programa exclusivo de benefícios! A independência, a credibilidade e a proximidade são a base do nosso compromisso na defesa dos direitos do consumidor e o objetivo da nossa atividade diária é contribuir com informação valiosa para tornar os consumidores mais informados, participativos e exigentes. Saber é Poder!
Av. Eng. Arantes e Oliveira 13, 1900-221, Lisboa, Portugal
3.7
301 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Deco are al ok. Digi Portugal should be closed down immediately
Reply from DECO PROteste
Hello Martyn! Thank you for your feedback. We work on a daily basis to honor our principles of independence, credibility and proximity. These are the main guidelines to fight for the consumer rights.
I rang for legal advice and was wrongly advised. Rather than admitting their mistake they kept me waiting for a reply to my problem. The company was threatening legal action and nothing was being done. I rang numerous times and didn't speak to anyone who could help. In the end they sent an email saying the the supplier was right, they didn't say decoproteste's advice was wrong and they didn't even apologise. This is a much condensed version, there were very many phone calls, and emails. It's cheaper and faster to pay a solicitor. They make it very difficult to cancel and that says it all.
Reply from DECO PROteste
Hello! We’re sorry for your experience and for our late feedback. Yet, we would like to remind you that we still available to help you in the future if you need our help through our social channels or by phone 218 410 801.
Slow. Gate keeper won’t pass your call . Emails are not signed with any name. Rude with foreigners that dont understand legal lingo. I literally was told to use google translator although i speak very good Portuguese just not the legal fluff. And this is a client with paid subscription to their service speaking. Well now ex subscriber. Need I say more?
Oh and dont write a reply advising me to call your info line. Done with it.
Reply from DECO PROteste
Hello! We’re sorry for your experience and for our late feedback. Yet, we would like to remind you that we still available to help you in the future if you need our help.
Unilaterally closes unresolved complaints after 30 days, doesn't allow consumer to re-open.
Results reserved to (select/some) subscribers (I pay €17.38/month and have no access).
Comparison/Simulations reserved to (select/some) subscribers (I pay €17.38/month and have no access).
Support reserved to subscribers.
Doesn't authorize the use of their test scores in product packaging, requires (specific) subscription to check them.
Ignores complaints/e-mails unless you subscribe.
Advertises welcome gift worth 80 points before you subscribe including soundbars, coffee machines, vacuum cleaners, and JBL headphones, changes to welcome gift worth 40 points insufficient to get any of the advertised gifts afterwards, actually gives you nothing unless/until you complain (took ~2 months and multiple complaints).
Gives you no confirmation/documentation after you subscribe, must complain to get it.
Unilaterally deactivates your subscription without your request, consent, or knowledge, risking ~€30.000 investments made through their partnerships (rectified after complaint).
Advertises credit card with 1% cashback, then refuses to give cashback for transactions they never advertised as excluded (admitted by themselves) or compensation for it (they have since admitted the mistake and refunded me, but what about future transactions?).
Otherwise good (if you subscribe).
Good financial advice, credit card, and support (if you subscribe).
Reply from DECO PROteste
Hello, Filipe. We are sorry for your experience. In order to clarify the situation, if possible, please send us more details using the form available at https://www.deco.proteste.pt/contact-form?contactType=admin. Thank you so much for your collaboration.
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