DELSEY PARIS (USA) Reviews 373

Edit: Months after submitting my review, Delsey suggested I reach out to customer service. I did exactly that before submitting my initial review. Their response was essentially “tough luck - can’... See more

I've been purchasing Delsey products for a long time. My newest luggage broke 2 month before the end of my warranty period, while I did not overuse it. After contacting customer service I was told on... See more

This was my fourth order this year and good that it was not my first. The customer service is terrible. My order wad the wrong address. It was 2 days for a return email, no one to answer the Delsey cu... See more

Your customer service is really not performing. I had a question about the size of the new Chatelet weekender. I thought the dimensions mentioned on your website were wrong. I never got an answer eve... See more

I bought the DELSEY PARIS Air Armour Hardside Spinner Pine in three sizes. I love that they are light weight, maneuverable, and are in a beautiful color. Sadly, the 24" shell cracked. I contacted De... See more

very poor customer service/ warranty. we have 5 pieces of brown luggage. It was a wedding gift from my wife's grandfather to us. Four of the bags are wearing fine. We rarely travel. One bag is just to... See more

We went on our trip, got to our destination, got off the plane, we got our luggage and saw one of the wheel had been broken off by the baggage handler! British airways refused to take responsibility a... See more

I just received the bag I ordered and it looks fine even though I have not used it yet. However, my experi3nce with customer service is terrible. Clearly, Delsey does not want any repeat customers.... See more

We have been traveling with Delsey luggage for years. It is easy, light and overall comfortable for us in our advancing years. A recent travel experience resulted in some severe damage to the wheels o... See more

I ordered a piece of luggage through GMA Deals & Steals and received a confirmation. One day later my order was cancelled. I have tried to contact customer service with zero response. I plan to also c... See more

Extremely poorly customer service. Package was not received, and when I called DELSEY customer support, they said they can’t do much and will look to open a case with UPS, which they did not do, and I... See more

Two wheels on our 8 year old piece of Delsey luggage were destroyed, probably by the airlines. Latisha could not have been more helpful. She asked me to send her photos, of the damage, and t... See more

Wow, thought these bags might just be another pretty face. But they are more than good looks! Smooth rolling, efficient space, good handle length, relatively lightweight. I bought the little roller ba... See more

The airline broke the wheel off of my Delsey bag. I looked online for a replacement and couldn’t find what I needed. I contacted Delsey through their online client support system and within two days I... See more

Delsey honored the warranty for an older wheeled duffle that had fallen apart, even though it was pretty old. Even though the model was long discontinued, they let me choose from the current comparabl... See more

bought a brand new suitcase and on the first use the seam where the zipper attaches ripped open. to get it repaired under warranty you have to pay to ship it to another state which is not worth it. t... See more

Using your website was very easy. I received my luggage within 3 days which was much sooner than expected. The 20 in carry-on is just right for my overseas voyage.

My suitcase was damaged on my return flight home. I contacted Delsey and got a response the next day asking for more details. I provided everything requested and a replacement is on the way. No figh... See more

I purchased a Delsey suitcase in December 2022. Last month the handle snapped, despite never carrying more than about 15 kg in the case. The case has a 10 year guarantee, and I have a receipt of pur... See more

We bought some expensive cases from Delsey just over 2 years (each case was over £400!) After about 18 months, one of the wheels broke and came off. We remembered that we had a 10 year guarantee, and... See more

I recently lost a wheel on my Delsey Paris Luggage. We emailed Delsey requesting a replacement wheel. They contacted me quite quickly and unfortunately did not have the part ! So… they sent me a br... See more

I had contacted customer service at Delsey because my overnight luggage got damaged. They responded within a well respected amount of time. I worked with Latisha who she was kind, courteous,... See more

This was not my first purchase we find the Delsey products to be of good quality, sturdy material . We also appreciate the length of the guarantee We are proud owners of large suitcases and suit... See more

I purchased a Delsey suitcase a few years ago and love it. On a recent trip, one of the wheels of my suitcase was damaged beyond repair and I reached out to customer service to purchase a replacement... See more

I have been a loyal Delsey Customer for over 45 years when there was Unlimited Lifetime Warranty! That really speaks to the Delsey Brand so I always bought Delsey and recommended to all my friend... See more

The online buying experience was simple and straightforward. The bag arrived when expected, well packaged. And we love the bag. It holds the clothes on hangers with ample compartments and space for ot... See more

For the first couple of years of light use (Covid years 2020/2021) the suitcase held up just fine. Then the zip started to wear a little and it’s just got worse and worse. Now after 5 years of not m... See more

5 Stars – Fantastic Service & Quality I recently ordered a Delsey luggage set, and while one of the suitcases arrived damaged, I was very impressed with how the situation was handled. I reached out... See more

Ordered 2 bags that were supposed to be the same color - Angora - but they are not the same color. One is significantly lighter than the other. Very disappointing Will never recommend you

Delsey Paris provides exceptional customer service and stands by their products! My luggage lost it's tires and I contacted them since it was still under warranty. Having all the documentation needed... See more

I bought luggage and it broke while I was in Paris within the warranty period. I immediately started the claims process. Unfortunately I had to buy another bag because I had three more stops on my tri... See more

Arrived quickly, in perfect shape. Almost identical to my now very old version of this same garment bag. It holds a lot of clothes on hangers with other places and pockets to store smaller items.... See more

Love Delsey Luggage. We own and have replaced Delsey luggage over the years. Our recent purchase the rolling garment bag. It is well made and lots of room.

I was initially excited about my Delsey purchase, but I am extremely disappointed with the quality of the Delsey luggage. The shell is shockingly brittle and developed cracks before I even had a chanc... See more

My experience with Delsey luggage started with a recommendation from a co-worker. He said "Save yourself some hassle later and just go buy a Delsey" I took his advise not knowing much about the brand.... See more

At the luggage carousel at the beginning of a trip, I discovered a wheel came of my Delsey suitcase. When I returned from my trip I contacted Delsey customer service and they helped me identify the st... See more

To whom it may concern. I sent a request for assistance with a broken handle that would not collapse. To my amazement, it arrived the other day in the mail. No questions asked. I installed, which was... See more

Not easy to get through to customer service. When they did receive my request, they replied with a generic answer, which was not helpful. It was clear they didn't take the time to read my request and... See more

I had great experience with Delsey customer service. They answer questions, they provide solutions, they are very helpful. I will continue to use them, and encourage everyone to, because they stand be... See more

I started the return process. I would like to return a suitcase I ordered. The return process on the website is relatively easy. However, the options they give you to return are 40€ with DHL... See more

NEVER a DELSEY again! The suitcase is 2 jears old and both handles are broken after a flight! (Top and site) Contact with aftersales was poor! Bad service (Cyril) After payment of €32 he (Cyril)... See more