Diamond Loans Reviews 1,758

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the speed and efficiency , with many reporting quick processing times and fast fund transfers. People highlight the clear communication and proactive approach of the staff. Consumers also value the company's ability to handle complex situations with ease. However, some reviewers express concerns regarding payment issues and customer service interactions. There are reports of unexpected charges and difficulties in obtaining contract information. While some customers praise the responsiveness of the team, others describe negative interactions and a lack of empathy and understanding.

Based on these reviews

Rated 5 out of 5 stars

We honestly could not have asked for a better mortgage advisor than Abby. From start to finish, Abby has been exceptional — knowledgeable, calm, responsive, and genuinely invested in making sur... See more

Rated 5 out of 5 stars

The Application/ Funding Process was quicker and easier than I ever could have imagined! It couldn’t have taken more than an hour, from start to finish. The funds were in my account before I knew it... See more

Company replied

Rated 5 out of 5 stars

I was amazed how quickly the process took. 100% communication and efficient. I've tried a few places like these over the years when time's were tough but the process always takes hours. I was literall... See more

Company replied

Rated 5 out of 5 stars

Excellent support and communication, the team at Diamond Loans looks after my requests without hesitation or delay. Very glad to deal with them I saw your response..I was a bit confused. I was com... See more

Company replied

Rated 5 out of 5 stars

This was my first time using Diamond Loans, and I was honestly impressed with how fast and smooth the entire loan process was from start to finish. The funds were transferred right away,super efficie... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with diamond loans for a few years now they are extremely fast. Very understanding they have been super great will definitely use this company again.

Company replied

Rated 5 out of 5 stars

The communication back and forth with the agents made the experience smooth. What they say they will do. Just follow the process and you will get funded! Website issues aside, they are on email early... See more

Rated 5 out of 5 stars

Fast and excellent service! Easy to apply, quick to respond and able to transfer funds efficiently. A great help when an emergency popped up and needed extra funds.

Company replied

Rated 5 out of 5 stars

The loan application was super easy!! They were very good with communication with me during the process and made sure I was well taken care of. Definitely a 5 star review!!

Company replied

Rated 1 out of 5 stars

RUN!!!! This company is undoubtedly not even legitimately registered. My loan was covered under a consumer debt proposal. The consumer debt proposal was not disputed by Diamond Loans. Because they... See more

Rated 5 out of 5 stars

I had a great experience with Diamond Loans. The application process was simple, and I received the funds quickly. Their team was professional, transparent, and helpful every step of the way. I highly... See more

Company replied

Rated 5 out of 5 stars

I thank God for everything. God bless this company. I am very grateful for the quick response and now I can relax, go out to a picture show and buy some groceries. The whole process was very easy, ver... See more

Company replied

Rated 5 out of 5 stars

very helpful. they guys are amazing. if you looking for urgent funds . apply here . approved in minutes. very responsive team .

Company replied

Rated 5 out of 5 stars

Great company to deal with. Took about 15 mins total from filling out the application to receiving the funds. 100% guaranteed Thank you guys !!

Company replied

Rated 1 out of 5 stars

They are extremely rude, condescending, made physical threats on phone. Swear at you, threaten, call and email 10 times a day. Don't buy their false replies on these reviews. You make arrangements an... See more

Company replied

Rated 5 out of 5 stars

Diamond Loans was so fast! Very easy simplistic application. The entire process from application to money deposited into my account was less than 30 minutes!

Company replied

Rated 5 out of 5 stars

Indeed a great place to get help from thank you Diamond loans look forward to receiving more help with you in the future

Company replied

Rated 5 out of 5 stars

I am very impressed with the service that you guys offer he responded very promptly and I appreciate that. I would definitely recommend you to my friends and family.

Company replied

Rated 5 out of 5 stars

Excellent and quick, no hassle service. I saw your reply but am confused as my Review was completely complimentary.

Company replied

Rated 1 out of 5 stars

This nightmare won’t end. They started taking out payments in the wrong amounts whenever they felt like it and wouldn’t stop so I had to put a stop payment in place. Then they refused payment arrangem... See more

Rated 1 out of 5 stars

Horrible company to deal with. Yes I missed 2 payments & have been trying to find a contact number to call which seems to not exist. Someone named Rovie called my work place as I was dealing with cu... See more

Company replied

Rated 1 out of 5 stars

I am convinced the 5 star reviews are from them. I applied and was approved. I signed the contract and then heard nothing - received nothing. I called and also filled out their contact us form - wh... See more

Company replied

Rated 1 out of 5 stars

They keep flagging my reviews to get them taken down. Do not use them! They have sworn at me made threats accused me of wanting free money. lol all because I made a payment arrangement. Very unprofess... See more

Company replied

Rated 1 out of 5 stars

Really terrible communication but what can you expect for these types of loans. The emails sound as if you’re communicating with an annoyed teenager vs an actual professional. Avoid these kinds... See more

Company replied

Rated 1 out of 5 stars

Absolutely horrible company! I had to call the police on them as they wouldn't stop calling my workplace, that's when they blacklisted my name. I now have a new bank account and somehow they got m... See more

Company replied

Rated 1 out of 5 stars

I havent had a loan from them BUT........... After reading all rhe reviews I noticed that the majorty of these company replies are just copied and pasted. " We are deeply sorry to hear a... See more

Company replied

Rated 1 out of 5 stars

The customer service is horrible. I had a fraud situation happen with my bank and while they are dealing with it I cannot access the account and do anything. I let them know this and let them know tha... See more

Company replied

Rated 1 out of 5 stars

Very rude customer service. Harassing you at the same time if you only missed a single payment. The customer service are mostly unprofessional and not considerate. I will never recommend this company.... See more

Company replied

Rated 1 out of 5 stars

Diamond Loans is without question the most dishonest and predatory company I’ve ever encountered. I have never applied for a loan with them, yet they illegally debited money from my bank account... See more

Company replied

Rated 1 out of 5 stars

Horrible customer service. Name calling, harassment, and definitely not following debt collection guidelines. They will not work with you to repay. And when you ask to speak with a supervisor or som... See more

Company replied

Rated 2 out of 5 stars

While the process was smooth and quick, the customer service rep was very rude and blunt when asked a couple questions. Definitely won’t be using them again, or recommending to anybody

Company replied

Rated 1 out of 5 stars

This company is not only scamming people. They are rude. Their customer service is terrible. They don't know how to speak to people and I paid my full loan off and then they took extra money out of my... See more

Company replied

Rated 1 out of 5 stars

This company is absolutely horrible!!! They like to name call instead of working with you. If your thinking about taking a loan, don't do it from this so called company...RUN!!!!! I have all the emai... See more

Company replied

Rated 1 out of 5 stars

If I could post screen shots on here of how rude their customer service is I would. DO NOT TAKE A LOAN FROM THIS PLACE. I will continue to give 1 start for this company. They have harassed me, my wo... See more

Company replied

Rated 1 out of 5 stars

Been a customer since September 2024, NEVER missed a payment. Asked if I could pay off the last 3 payments to get a new loan as I need funds for a repair asap was told no because I have too many loans... See more

Company replied

Rated 1 out of 5 stars

If I could rate it lower I would. I got approved for a loan, signed the contract and then never heard from them again. I emailed several times. even did their contact part on their website which sa... See more

Company replied

Rated 1 out of 5 stars

Was a good idea at the time major regret now. They claim they’re willing to work with you but aren’t understanding, and start threatening even when you respond. Called multiple times back to back.

Company replied

Rated 1 out of 5 stars

Needed the loan immediately, didn’t get the funds until days later. Cancelled the loan, returned the funds and had to pay an additional for the loan I cancelled. Also very high interest rate!

Company replied

Rated 1 out of 5 stars

Pretty terrible company, can’t wait to finish with the payments and be done with it. It’s not a personal matter you guys just have one of the most terrible customer service operations going on.

Company replied

Rated 1 out of 5 stars

I have been dealing with this company for many years and EVERYTHING you say is true!!! Why would I?? Desperate times call for desperate measures. But yes..,they are exactly how everyone says. No com... See more

Rated 1 out of 5 stars

Just asked them to shut off auto pay which is legally right and I told them I was going to be emailing money transferring them. Then was told to stop playing the victim here and pay the... See more

Company replied

Rated 3 out of 5 stars

I requested to know how to pay off the full amount sooner and what the total amount was and never got a response back as the only way to communicate with them is through email

Company replied

Rated 1 out of 5 stars

They told me I was approved and I signed the contract and then they told me my name was blocked on the internet for loans and I needed to get my name un- blocked to receive a contract to sign…..very s... See more

Company replied

Rated 1 out of 5 stars

If I could I would give them Zero stars! I had an extremely disturbing experience with this payday loan location. They have absolutely no regard for privacy laws or the legal framework governing... See more

Company replied

Rated 1 out of 5 stars

I am writing to formally express my concerns regarding an agent named Anne, who has been contacting me excessively following a missed payment. Despite having made the necessary payment, l have be... See more

Company replied


Company details

  1. #18 of 21 best companies in Loan Agency

Written by the company

Welcome to Diamond Loans, where your financial dreams shine brightest! At Diamond Loans, we understand that life's unexpected expenses or opportunities can sometimes cast a shadow on your financial stability. That's why we're here to help you overcome any financial challenge and turn your financial situation into a sparkling success story. Our commitment to excellence: Transparent and Trusted: We believe in transparency, ensuring you have a clear understanding of your loan terms and conditions. You can trust us to provide fair, competitive rates tailored to your needs. Swift Approval: Time is of the essence, and we value yours. Our streamlined application process allows for quick approval so you can seize opportunities as soon as they arise. Flexible Repayment: We understand that every borrower's financial situation is unique. With flexible repayment plans, you can manage your loan on your terms. Expert Guidance: Our experienced team of financial experts is here to guide you through the loan process, answer your questions, and offer valuable financial advice. Online Convenience: With our user-friendly online platform, you can apply for a loan, track your application, and manage your loan from the comfort of your home or office. Why choose Diamond Loans? We are more than just a lending platform; we're your financial partner on the road to prosperity. Join the countless individuals and businesses who have already experienced the brilliance of Diamond Loans. Your financial brilliance begins here. Visit Diamond Loans today and let your financial dreams shine.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

RUN!!!

RUN!!!! This company is undoubtedly not even legitimately registered. My loan was covered under a consumer debt proposal. The consumer debt proposal was not disputed by Diamond Loans. Because they started calling, texting and emailing repeatedly, I decided to pay the loan anyways even though I was not legally required to. They sent me a text saying I owe $124.74 but they would close the loan for $100. I sent the $100 and they then sent me a statement showing I STILL owed $124.74. These people are criminal.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

We honestly could not have asked for a…

We honestly could not have asked for a better mortgage advisor than Abby.

From start to finish, Abby has been exceptional — knowledgeable, calm, responsive, and genuinely invested in making sure everything went smoothly for us. Our situation involved overseas issues, our age, and plenty of moving parts, yet nothing ever felt like too much trouble for her.

She explained everything clearly, stayed on top of every detail, and was always one step ahead — which gave us so much peace of mind during what can be a very stressful process.

If you are looking for someone who is professional, proactive, and truly cares about her clients, Abby is outstanding. We are incredibly grateful for her support and would recommend her without hesitation.

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

This nightmare won’t end

This nightmare won’t end. They started taking out payments in the wrong amounts whenever they felt like it and wouldn’t stop so I had to put a stop payment in place. Then they refused payment arrangements and accused me of fraud and began the harassment including calling my workplace which is illegal. They’re on the consumer protection act warning list btw. Both for Ontario and have a complaint in british Columbia. They text and call endlessly ignoring harassment laws. They’ve refused to comply with privacy laws to release my contract information to break down the fees. They refuse to give me a manager on the phone or by email. And they weekly pull out whatever random payment they then charge me nsf fees which they’re not entitled to. Only posting facts.

January 3, 2026
Unprompted review
Rated 1 out of 5 stars

Never message you back

I applied for loan with this company. I was approved signed the contract there was a block on me that was removed sent them a ton of emails and never got a new contract sent or even a reply to any emails they are terrible.

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Stay far away

Stay away from these crooks. They non-stop harass you, phone you, email you, text you multiple times even though you made arrangements with them. They are rude and they are crooks

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

Top Knotch Customer Service in Nov 2025❗️

The communication back and forth with the agents made the experience smooth. What they say they will do. Just follow the process and you will get funded! Website issues aside, they are on email early am to late pm and by phone. It works and I am truly grateful for the company that they are. MJ

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

I have been dealing with this company…

I have been dealing with this company for many years and EVERYTHING you say is true!!! Why would I?? Desperate times call for desperate measures. But yes..,they are exactly how everyone says. No compassion, empathy. They actually laugh at all of this. Truth be told I ran into an ex of one of them and she told me EVERYTHING. They thrive on this. Pathetic how to EVERY negative response is the sane thing. Over and over and over and oyand over and over.,, wait..,kinda like them?!! Authorities are on their ass people. Keep it up!!! Do what needs to be done

November 2, 2025
Unprompted review
Rated 1 out of 5 stars

Nah the website no longer works lol…

Nah the website no longer works lol then tried to tell me i had to pay 800 something after I told em I was wanted to make arrangements scammmmerrrrrrs and frauddddd will never ever go back with them there awful

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

They told me I was approved and I…

They told me I was approved and I signed the contract and then they told me my name was blocked on the internet for loans and I needed to get my name un- blocked to receive a contract to sign…..very sketchy!!! I had issues with them in the spring of 2025 I should have known better then to go back here. Nothing but a hassle….☹️

October 12, 2025
Unprompted review
Diamond Loans logo

Reply from Diamond Loans

We are sorry to hear that you did not have a good experience. We are continuously working to improve our services and meet our clients' expectations.

However, please understand that we are unable to address personal matters in a public forum.

We would like to emphasize that we do not get involved in personal problems.

Thank you for your understanding.

Rated 1 out of 5 stars

They are horrible

They are horrible , would rather argue and be rude than work with an individual . STAY away

October 6, 2025
Unprompted review
Diamond Loans logo

Reply from Diamond Loans

We are sorry to hear that you did not have a good experience. We are continuously working to improve our services and meet our clients' expectations.

However, please understand that we are unable to address personal matters in a public forum.

We would like to emphasize that we do not get involved in personal problems.

Thank you for your understanding.

Rated 5 out of 5 stars

Happy customer

All my questions where answer. Im very satisfied

October 8, 2025
Diamond Loans logo

Reply from Diamond Loans

Thank you for this review.

We are happy to hear that you had a great experience and that you enjoyed working with our helpful staff.

Thank you so much for you business & for choosing us.

Rated 1 out of 5 stars

I am writing to formally express my…

I am writing to formally express my concerns regarding an agent named Anne, who has been contacting me excessively following a missed payment.
Despite having made the necessary payment, l have been receiving up to 10 calls and 10 messages per day from Anne. During these communications, she has been unprofessional and has not identified herself properly.
Additionally, she has disclosed sensitive information without confirming my identity, which I find highly inappropriate and concerning.
I kindly request that you address this matter promptly. I expect that all future communications will be handled with professionalism and respect for my privacy.
Please consider this a formal complaint and take the necessary steps to ensure that such behavior does not continue.
Thank you for your attention to this matter. I look forward to your prompt response.

October 4, 2025
Unprompted review
Diamond Loans logo

Reply from Diamond Loans

We are sorry to hear that you did not have a good experience. We are continuously working to improve our services and meet our clients' expectations.

However, please understand that we are unable to address personal matters in a public forum.

We would like to emphasize that we do not get involved in personal problems.

Thank you for your understanding.

Rated 1 out of 5 stars

Just asked them to shut off auto pay…

Just asked them to shut off auto pay which is legally right and I told them I was going to be emailing money transferring them. Then was told to stop playing the victim here and pay them now or give them new banking details… I told them no…. And they have sent threating emails…

Please don't play the victim card here, you closed your account and insists to stop the loan without sending the missed payment and the new banking detail. collections will call you at work. thanks

The above email was send after I asked to email them the payment
The payment will be made but they are saying they won’t cancel the auto pay!!! Avoid this company at all cost another email I received from them

we can't stop the auto payment unless you pay it all off. otherwise, your account will be assigned to collections

Legally they have to stop the payment if you ask!!

Please please read all the terrible reviews and see that all the 5 star are all the same they are obviously fake!!!!!

If you need to borrow from anyone do Mogo or my Canada payday they are amazing…. Diamond loans are terrible you will be harassed even when you pay. They are terrible terrible people don’t research, I sure wish I did

October 1, 2025
Unprompted review
Diamond Loans logo

Reply from Diamond Loans

We are sorry to hear that you did not have a good experience. We are continuously working to improve our services and meet our clients' expectations.

However, please understand that we are unable to address personal matters in a public forum.

We would like to emphasize that we do not get involved in personal problems.

Thank you for your understanding.

Rated 1 out of 5 stars

Absolute disgusting company

Absolute disgusting company. DO NOT WORK WITH THEM. Ignorant and so rude. They do not even deserve a single star.

September 29, 2025
Unprompted review
Diamond Loans logo

Reply from Diamond Loans

We are sorry to hear that you did not have a good experience. We are continuously working to improve our services and meet our clients' expectations.

However, please understand that we are unable to address personal matters in a public forum.

We would like to emphasize that we do not get involved in personal problems.

Thank you for your understanding.

Rated 1 out of 5 stars

TERRIBLE

I am convinced the 5 star reviews are from them. I applied and was approved. I signed the contract and then heard nothing - received nothing. I called and also filled out their contact us form - where it does state that they will get back to you within the hour - and I am still waiting.....ridiculous and awful customer service. I guarantee they will write on this review that they cannot discuss personal information on this review - I would like a response to email then? How about that? Terrible company - even worse customer service.

September 15, 2025
Unprompted review
Diamond Loans logo

Reply from Diamond Loans

We are sorry to hear that you did not have a good experience. We are continuously working to improve our services and meet our clients' expectations.

However, please understand that we are unable to address personal matters in a public forum.

We would like to emphasize that we do not get involved in personal problems.

Thank you for your understanding.

Rated 1 out of 5 stars

STAY FAR AWAY

Absolutely horrible company! I had to call the police on them as they wouldn't stop calling my workplace, that's when they blacklisted my name.

I now have a new bank account and somehow they got my account information - which I definitely didn't provide to them. They illegally took money from my account which is theft. Another situation with police involvement. STAY FAR FROM THIS FRAUDULENT COMPANY!!

September 23, 2025
Unprompted review
Diamond Loans logo

Reply from Diamond Loans

We are sorry to hear that you did not have a good experience. We are continuously working to improve our services and meet our clients' expectations.

However, please understand that we are unable to address personal matters in a public forum.

We would like to emphasize that we do not get involved in personal problems.

Thank you for your understanding.

Rated 1 out of 5 stars

Stay away if you value your dignity and time.

Awful predatory company that harassed me non-stop even when told to stop.
Filed for harassment and for fraud.
Incessant calls, texts from multiple numbers from an individual named "Jasper" some Filipino who threatened me and my co-workers regarding a consumer proposal.
If you read this Jasper here is some legal knowledge for you:
"Filing a consumer proposal in Canada provides legal protection from debt collectors by immediately triggering a "stay of proceedings" under the Bankruptcy and Insolvency Act, which halts most collection efforts for unsecured debts. Creditors are prohibited from contacting you, garnishing wages, or taking further legal action. This protection remains in effect while the proposal is processed, and it legally binds creditors to the terms of the approved proposal. "

Have a great day!

September 19, 2025
Unprompted review
Diamond Loans logo

Reply from Diamond Loans

We are sorry to hear that you did not have a good experience. We are continuously working to improve our services and meet our clients' expectations.

However, please understand that we are unable to address personal matters in a public forum.

We would like to emphasize that we do not get involved in personal problems.

Thank you for your understanding.

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