Discount Smokes Reviews 2,474

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's commitment to providing quality products, with many noting the freshness and good condition of their orders. Consumers are also pleased with the prices, often highlighting the savings compared to other options. The variety of available products and the introduction of new items are well-received, encouraging people to explore different options. People consistently praise the fast and reliable delivery service, with many reporting prompt arrivals. The discreet packaging is another appreciated aspect. The company's customer service is highly regarded, with reviewers emphasizing the responsiveness and helpfulness of the staff in resolving issues. The ordering process is described as easy and convenient, further enhancing the overall positive experience.

Based on these reviews

Rated 5 out of 5 stars

This is my 2nd time ordering from Discount Smokes and I couldn’t be happier 🤓. I would definitely recommend anyone to sign up with them. They very often have discount codes and you can collect points... See more

Rated 5 out of 5 stars

The first time I ordered smokes, they were dry, tobacco half out of many of the packs, always had the cherry part falling off halfway thru smoking. Got in touch with company and they sorted it all ou... See more

Rated 5 out of 5 stars

This product is great! Always delivered on time and quite quickly...only takes approximately 4 days for my order to arrive. They have excellent customer service! If there is ever an issue, just email... See more

Rated 5 out of 5 stars

So far I did receive my second shipment. Truly on my first order the discount was impressive, before finishing my first order, I've got another incentive of 20% off. My next purchase was bit higher t... See more

Rated 5 out of 5 stars

Price was good…. Cartons were sealed and individual boxes would open properly unlike other discount smokes purchased. Rolled gold smokes were not dry and no tobacco falling out of tubes like orders fr... See more

Rated 5 out of 5 stars

I left few reviews, not for the incentives (which helps) so far I didn't take advantage because getting 20% off makes the difference, big time. Truly I would never bother with no one else, here I'm ge... See more

Rated 5 out of 5 stars

My 1st order was great what I order speedy delivery no complaints My 2nd order when smoothly & arrived early only issue was the ciggs in the first cartoon I open was rolled way to tight so far every... See more

Rated 5 out of 5 stars

I placed my first order with Discount Smokes less than a month ago, and I was honestly impressed. Not only was the price great, but the cigarettes themselves are really good — they taste just like... See more

Rated 5 out of 5 stars

Trust in Discount Smokes they use Express Post. You'll get what you want and smokes are fresh. Discrete and secured Fait confiance a Discount Smokes ils utilisent Express Poste les smokes so... See more

Rated 5 out of 5 stars

This month we were expecting higher tobacco cost, however we have actually spent less money on our tobacco. Discount Smokes makes saving money easy just by ordering their products. 5 star all the way.... See more

Rated 5 out of 5 stars

I have been ordering for a few months and never had any complaints to speak of. This last order that should be arriving in the next day or so, was the only difficult order to make as a lot of what... See more

Rated 1 out of 5 stars

Was good in the beginning then several times the smokes would come loose tobacco then fall out. the tracking wouldnt register so wouldnt know when it would get here. But my last order was untrackable... See more

Rated 5 out of 5 stars

I have been ordering online cigarettes for about 3 years now and have tried about 5 different companies at this point. For the last several months I have been ordering from Discount, initially attract... See more

Rated 5 out of 5 stars

I’ve ordered from them multiple times and they never disappoint. The prices are unbeatable, especially with the frequent discounts and offers—they make saving money effortless. The quality of the prod... See more

Rated 5 out of 5 stars

I have ordered from DiscountSmokes a few times and I know I will continue buying there. The parcels are arriving very fast, you get what you order, no errors, no mess. Trying to get advantage of occas... See more

Rated 5 out of 5 stars

We ordered our cigarettes in a Sunday expecting to have to wait a while because of the Canada Post strike but I am thrilled to say that it only took 2 days to get to us. We also got a notification o... See more

Rated 5 out of 5 stars

This company is nothing short of amazing!! The customer service, products and pricing! With all the others out there, these guys are the only ones I stay with. They treat their customers amazingly. S... See more

Rated 5 out of 5 stars

I placed an order of multiple cartons. Although it arrived in a timely manner, it was the wrong brand. I emailed to notify them of this mistake. They responded within a couple hours requiring proof o... See more

Rated 5 out of 5 stars

Received my order today in excellent condition and as "always" Discount Smokes remains consistent in products and service, a good and wholesome entity to deal with. Never once have I been let down or... See more

Rated 2 out of 5 stars

The delivery and communication is poor! One of the cartons had a pack of smokes missing in it! They were relatively responsive on a solution to this, which concluded in a code to replace the pack alre... See more

Rated 2 out of 5 stars

Switched to this company because the last one took forever to ship. Started off great. Quick shipping. Quality product. Until the last 2 orders. Cigarettes are loosely packed. Tabacoo falls out. Notic... See more

Company replied

Rated 4 out of 5 stars

Right now shipping has been an issue, one order still hung up undelivered with Canada Post. Second order delivered Purolator, took 2 weeks with them. Otherwise satisfied with product. Thank you

Rated 4 out of 5 stars

Fast delivery The menthol flavor is the best so far. Cigarettes are easily tear to powder (idk why) but not a big deal. Some other website offer cheaper price so maybe I buy other place next time,... See more

Rated 5 out of 5 stars

I have tried a variety of Discount Smokes vaping products and have enjoyed them all. I do like the Vobeen. It travels well (discreetly) and is very flavourful. So far, Discount Smokes has never let me... See more

Rated 5 out of 5 stars

I was a bit apprehensive about placing my 1st online cigarette order, and chose discountsmokes because of their ratings. And they were 1 of only a few that accepted credit card payment. The websi... See more

Rated 5 out of 5 stars

The cigarettes are cheap and getting updates on Gmail letting me know when I'll receive them is great. Being able to use points I receive are very helpful financially. Tracking my purchase is amazing.... See more

Rated 5 out of 5 stars

As always, Discount Smokes provided great service/pricing/products ... my deliveries arrive in the "best of shape" and rapidly. The Five Vapes Mix and Match is a winner with me ... Lost Vapes are a te... See more

Rated 5 out of 5 stars

I really enjoy the prices you have given us this is the best place to buy my cigarettes and always quick delivery. I recommend Discount to my family and friends. Keep up the great deals

Rated 5 out of 5 stars

what was most important was the packaging, even tho Canada post damaged the box it was sturdy enough to protect my smokes that arrived in only 4 days!Then their customer service rep,Suzy ,sent an emai... See more

Rated 5 out of 5 stars

Ordering is easy, Canadian Classics Silver are my go to, don't leave that old tobacco taste in your mouth and don't make you cough. Delivery is always a surprise as it is so fast, postal strike or no... See more

Rated 5 out of 5 stars

This company is awesome They have great products fast shipping and extremely reasonable prices I recently had a small issue with one of my orders they totally rectified the problem within one da... See more

Rated 5 out of 5 stars

Fast delivery and couldn't be that deal.my husband got 2 carton of nexus full favor and carton of bb blue full favor he really likes them. I also got 2 cartons of nexus lights and bb lights I'm enjoyi... See more

Rated 5 out of 5 stars

I am so impressed with the service and products of Discount Smokes! I placed my order on Sunday and received my order on Tueday morning. I can’t believe how quickly everything was completed fr... See more

Rated 4 out of 5 stars

I've ordered quite a few cartons already and will say the customer service is excellent and shipping is very fast. Unfortunately I have to say this order was not the same. The filters are approx. 1/4... See more

Rated 5 out of 5 stars

I ordered 5 cartons and quite a few of the cigarettes were loosely packed and the tobacco was falling out. I sent a review in January advising about this and the company reached out to me. I sent th... See more

Rated 5 out of 5 stars

2nd order placed with Discount Smokes. Will definitely order more AND be referring friends and family! Order placed July 30, and delivered Aug 6 (even with a holiday in there the order came fast! Kee... See more

Rated 5 out of 5 stars

Ordered Canada Goose. Excellent smooth taste, hardly any lingering smoke smell. Ordering was easy WHEN IT IS IN STOCK. These smokes sell out fast. I surmise there are a lot of fans. There is a po... See more

Rated 5 out of 5 stars

This was my first time buying smokes online and I was a little nervous but this was a great experience, fast shipping and discrete packaging. I am happy that I have now this option instead of travelin... See more

Rated 4 out of 5 stars

The product was superb 👌 Thank You for the great products. I left a 4 ⭐ review simply because I was told the shipping was express, however it wasn't & its expedited shipping, which takes a little lon... See more

Rated 5 out of 5 stars

Love Discount Smokes. I've always had a good experience with their customer service, but they went above and beyond with my last order. I received a bad batch of cigarettes and brought it to Disco... See more


Company details

  1. #1 of 3 best companies in Cigar Shop

Written by the company

We believe in creating an affordability for Canadians. As a smoker, you may be searching for an affordable and high-quality option for your smoking needs. Buying from Discount Smokes will help you save your hard earn money so you can spend on other necessities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 16% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The best online cigarettes company I have encountered

I have been ordering online cigarettes for about 3 years now and have tried about 5 different companies at this point. For the last several months I have been ordering from Discount, initially attracted by the great prices. Now I can add great customer service for my reasons. After having some trouble with Canada Post updates on an order (they didn't give an update for 8 days after the shipping label was created, even though the order was picked up and on its way), I contacted Suzy and her crew and they got to work on it for me. They made me feel like I was the most important customer in the world (I realize I am not even close) and made sure they got the order to me. Can't say enough about customer service like that. So, great prices, great customer service and I have had very little trouble with quality (like shipping, they have little control over that), Discount has solidified itself as my goto company for smokes.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Best place to get your Smoking Supplies.

This is my 2nd time ordering from Discount Smokes and I couldn’t be happier 🤓. I would definitely recommend anyone to sign up with them. They very often have discount codes and you can collect points towards money back on next orders. How much better can you get it. Some times they even have sales on their cigarettes. I have saved so much money by ordering through them compared to my previous place. I will definitely keep ordering from them.

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

Was good in the beginning then several…

Was good in the beginning then several times the smokes would come loose tobacco then fall out. the tracking wouldnt register so wouldnt know when it would get here. But my last order was untrackable from the start so they did do a shipment for me but the original order hit some area and got returned to a area in scarborough where pple send parcels they find not safe or smell basically thats a hazard bottom line the parcel was disposed of which contained 5 cartons of playfare.so i would be very leary ordering from them unless courier not by canada post im sure they r watching them now.

February 5, 2026
Unprompted review

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