Dolly Reviews 2,918

I love Dolly and have had many excellent experiences using Dolly! But on the recent move, the people who moved the couch seemed inexperienced. They didn't know how to protect the walls, etc. Please m... See more

Dolly was a relatively inexpensive option for the pickup & delivery of a treadmill & multi gym machine from Costco. I normally would have just brought the stuff home myself but the size & weight of t... See more

I liked the helper — Barry was very kind, helpful, and thoughtful. I give him 5 stars! However, the Dolly company didn’t deliver my IKEA order on time — it was delayed until the next day, probably bec... See more

AMAZING SERVICE! With less than 24 hours notice, we hired 4 staff to unload our 26' truck into 2 storage units. In 90 minutes, they efficiently loaded and organized our units far better than we ever... See more

Delivery was made as expected, to the receptionist. Interesting no box, bag or covering of Merchandise. Receipt taped to outside of the product ordered. Then you email me for a tip! Twice! Str... See more

Booking delivery was mostly straightforward. Mike, the delivery guy, contacted me soon after to ensure I could reach out if I had any questions. He stayed in contact regarding delivery schedule. Once... See more

Horrible experience. We found out about Dolly through Peloton. They removed our old treadmill from downstairs to haul away. They significantly damaged multiple walls, hardwood floor and front door w... See more

My mover, Peter, was amazing! He actively communicated through the whole process & was very accommodating. I bought a glass dining table on Facebook. The seller overslept & Peter had to track her do... See more

Thank you for sending two wonderful men who were strong, smart, and able to move some really heavy, solid and large furniture for us! They were professional, timely, and they took apart and re-set al... See more

The guy that delivered my TV was on time an very good at his job. He assisted me in bring tv into the room its was going to be located also he informed me on what I needed to hang tv on wall brackets... See more

The experience EXCEEDED my expectations. Franklin W and Tyler L were so positive went above and beyond and truly truly impressed me. They greeted us with a smile, answered all our questions, wrapped a... See more

Easy to schedule. Pre-move communications were great and welcomed. Prompt arrival. Friendly movers who were very good at what they were doing. Very careful, especially when securing their load. They w... See more

I can see why some people might have negative reviews, it really depends who you get as a helper. But my experience was phenomenal, they were able to move all of my large one bedroom apartment furnitu... See more

I was surprised when my expensive Elfa Decor closet components arrived on an open garden trailer among other junk (literally) that this person had picked up on the way to delivering my closet. The de... See more

One mover, Cohen, acts inappropriate and touchy and broke my desk; both movers are late but Cohen did not give me notice, dolly didn’t notify me either. Only Franklin called Franklin overall perf... See more

We really liked the movers that actually came and did the work. However the company had trouble providing us with the certificate of Insurance that our Building management required. That should be a s... See more

I had to move about 1 mile away, and needed help unloading my larger items and getting them up into my new apartment. I love how I have the ability to book as many helpers as I need to get the job don... See more

Super communicative, easy to work with and efficient!!! They started off by confirming multiple times in advance, got here right in time, called when they needed help and didn’t break or damage... See more

Our guys got the job done, but they lost parts when they disassembled the item, did a really poor job re-assembling the item (I asked them to tighten the screws and they told me they were as tight as... See more

The driver of the box truck was incredibly apathetic, irresponsible, and intentionally treated my things carelessly. He threw my belongings from my fourth floor apartment and some landed on top of th... See more

This is hands down the worst company I have ever worked with. The Helper lied about his location (which the app shows), was rude (ignoring my questions about when he would arrive lying further about t... See more

Dolly does not even deserve one star. The whole experience was horrible. The booking , The Driver Late to pick up. Did not get my delivery until 8 hours later because the helper got confused, He lie... See more

delivery from Ikea was in an uncovered beatup old pickup truck one man and a 100 lbs female heavy packages and couch they did not measure the openings and damage our front door and other openings... See more

Being charged a 20% cancellation fee when you’re 12 minutes past the free window is insane. The customer service was so bad, he refused to even try and help, it’s obvious customer service is outsource... See more

The “lead” mover was ill prepared and seemed very inexperienced. The second “helper” was an hour late. The lead mover dropped my paper shredder while moving it. They did not use shrink-wrap or any oth... See more

Our items were damaged. The movers showed up in a van despite listing 3 large items of furniture. We had to use our own rented u-haul intended to pack up the rest of the apartment to move those items.... See more

Hard working and well Intentioned. Two critiques: 1) should bring own tools such as scissors or knifes to cut over boxes and not rely on customer to do so 2) did not know how to complete the assembly... See more

They missed delivering all of the upright support bars. Without them the installer could only remove the existing shelf and hanger beam. Fortunately the installer was able to problem solve and arrange... See more

I never received an email letting me know my order was delivered. The open bag was left outside my office door in the hallway even thought delivery instructions said to leave it at the front desk.

The movers were moving only one piece of furniture. They broke the piece of furniture they were moving. They made an attempt to fix the piece of furniture before delivering it by attaching metal plate... See more

Their insurance does not cover legitimate damages to items being moved. No matter the pictures, images, videos provided. They bake in a fee for insurance and then deny all claims. The movers severely... See more

MOVER NEVER SHOWED UP! They were originally scheduled to arrive at noon today. Due to an earlier move, they informed me they’d be running late, so we agreed to reschedule for 3 PM. However, they... See more

Items were handled carefully and delivered in full, but the process was horrible. My note about delivery asked that the items be brought to my apartment or that I be notified so I could meet the deli... See more

lead was unprepared. he did not read the description and was unaware of the scope of work. he did not have any tools other than a dolly or the strength to move the heavy furniture. my brother ended up... See more

Our recent delivery experience with Dolly in Naperville, IL, was frustrating and disappointing. The team showed up 2.5 hours early without notice, ignored clear instructions, and failed to wrap the ch... See more

The person who helped me get the furniture delivered was outstanding! He made the difference and got 5 stars all the way. Dolly as a platform is unreliable, glitchy, confusing, and their support is at... See more

The delivery man made the woman home uncomfortable and fear for her safety. He ogled her openly and made unwanted advances, staying far too long trying to “be friendly” before being chased away, refus... See more

They have not packet the items before sending us. They delivered items in really bad shape and position. When we raised the issue by emailing them pictures of dirty items which they dropped in muddy... See more

On 4/27/2025 I acquired Dolly by Taskrabbit services for a 2 hour labor only appliance move. Two movers were scheduled for 11:00-11:30am. To move 3 filing cabinets weighing below 200 pounds and a refr... See more

The movers caused substantial damage to our house upon moving the treadmill. They did not take it apart to try to move it. While moving the treadmill up a flight of stairs, they tore drywall and damag... See more

I was expecting better service, however, they arrived over an hour later than expected, asked to use my restroom, and barely took my item off the dolly. After which I found they'd done some pretty go... See more

Not good. I already submitted my complaint to your website via request. The Dolly delivery person was not respectful. He left all the trash on my floor. Upon asking him to clean up. He said they don... See more

This was genuinely one of the worst moving experiences of my life. First, both workers showed up late. One 15 minutes late and the other 45 minutes late. On top of this almost every article of furnitu... See more

Showed up late, broke/dropped my $3000 tv, didn’t follow instructions, carried the lightest things. Hire a real service. After breaking multiple items and being very inattentive, I would’ve saved... See more

Horrible service. Left items in a public area without notice that the items were delivered although I asked Ikea to have them call me when the items were being delivered. Phone number was on the or... See more