Dr.Online - Ireland Reviews 3,826

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the efficient service and the ability to secure appointments quickly. People highlight the kindness, care, and gentleness of the staff, with many expressing gratitude for doctors who listened attentively and provided thorough explanations. Consumers also found the booking process easy and appreciated the convenience of not having to leave home for appointments. However, some reviewers reported issues with response times and customer service, particularly regarding online chat and email communication. Some people experienced delays in receiving prescriptions or referrals, and a few reviewers felt that their concerns were not adequately addressed. A small number of reviewers reported negative experiences with specific doctors, citing a lack of empathy or professionalism.

Based on these reviews

Rated 4 out of 5 stars

Hi I was one of your doctors on Sunday 23rd March. I knew that I had a form of dermatitis that required oral antibiotics(which he wouldn't prescribe), he gave me Dermavate which only worked for the d... See more

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Rated 5 out of 5 stars

Quick access to thorough medical care. What’s not to like! Regular GPs in our area it takes 3 weeks to get an appointment yet I was able to make a phone appointment within 10 mins on going on dr onlin... See more

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Rated 5 out of 5 stars

Everything was great - the Consultation booking was user-friendly, the appointment was on the morning of my request and Dr. Shakir was excellent. She listened to my ailment and symptoms, acted on the... See more

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Rated 5 out of 5 stars

Very efficient service and great to get appointment at short notice. Very small point to note which is more my fault than anything: the chemist I chose to send my prescription to was closed early on S... See more

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Rated 1 out of 5 stars

I've been waiting over an hour for my phone appointment and no one has contacted me. I've wasted my morning sitting by the phone and customer service via email/WhatsApp has not been helpful at all. Th... See more

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Rated 1 out of 5 stars

Truly awful. They gave me an appointment which, in retrospect, they had no doctor available. After waiting for half an hour, I gave up and disconnected. They took my payment immediately I made the “ap... See more

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Rated 5 out of 5 stars

I was very impressed with my first experience of using Dr.Online I got up yesterday morning with an infected cuticle. By the time I had filled out the online request and details I was seen by a d... See more

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Rated 5 out of 5 stars

As I have asthma I didn’t want to go out into the night air to go to caredoc and worsen my symptoms. I was so grateful for dr Mohammed to listen and prescribe. The following morning I went to th... See more

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Rated 5 out of 5 stars

Dr. Thiago was extremely good with my daughter isabelle. She was experiencing a lot of pain in her abdomen. He prescribed her the perfect medication. She felt relieved almost immediately after takin... See more

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Rated 5 out of 5 stars

Very fast appointment, no need to leave the house, Dr. took their time and asked open-ended questions to explore indepeth the problem and was in no rush to finish the consultation, very happy with the... See more

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Rated 2 out of 5 stars

Very slow to respond to online chat. Really frustrating to communicate with, simply ignoring your texts for inordinate and lengthy periods. I would avoid if possible. I see I had the same negative ex... See more

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Rated 5 out of 5 stars

I was feeling quite unwell and couldn’t leave the house so decided to try Dronline. Dr Shakir was lovely and very empathetic. She reassured me and I felt better after even talking to her. Being able t... See more

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Rated 5 out of 5 stars

DR.Anum Sarwar was brilliant with my daughter this morning. She was a pleasure to deal with. So kind, caring and gentle. She put her straight at ease and asked her questions that she would understand... See more

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Rated 5 out of 5 stars

Was told about Dr Online by a friend after I told her of having to suffer driving to my doctor last year to get a prescription to help clear chest infection, decided to give Dr.Online a go yesterday... See more

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Rated 5 out of 5 stars

I like that the appointment times are available to pick to suit yourself. Also really nice that you see the name of the doctor you will be dealing with. Any documentation is sent via mail before you h... See more

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Rated 5 out of 5 stars

I required a GP consultation to get a prescription. It was on a Friday evening and I had no choice to get a local GP until the following Tuesday as Monday was public holiday, I found Dr Online searchi... See more

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Rated 5 out of 5 stars

The GP was so friendly and attentive during the call. I felt very comfortable speaking with her and her help and advice was great. I would highly recommend Dr.Online. As a result of my referral I got... See more

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Rated 5 out of 5 stars

Easy to book, booked a time and gave a brief description of symptoms on online booking. Dr phoned me back at the allotted time and assessed me. Prescribed antibiotics and my pharmacy had the prescrip... See more

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Rated 5 out of 5 stars

This service is exceptional. I had to reach out and ask them to change my appointment to see Dr. Ursula earlier than I expected and I was immediately accommodated. Just when I thought i had to strugg... See more

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Rated 1 out of 5 stars

Terrible experience. Applied for a prescription to be done up for me but had a few questions. I messaged on whatsapp and got a response a few hours later - not answering any of my questions but saying... See more

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Rated 1 out of 5 stars

Not recommended at all. 1. Hiding cost - appointment €45 then, they send email to ask for another €10 for referral, no such information provided during booking or by DR. 2. Dr doesn't know... See more

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Rated 1 out of 5 stars

Had a consultation yesterday for my daughter. No receipt afterwards had to request it and told it will take a week. Arrive to the pharmacy this morning and the prescription isn't right and doesn't... See more

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Rated 3 out of 5 stars

The video consultation was fast and professional. We were told a prescription would be sent to our nominated pharmacy within 1 hour. It didn't. I emailed and I went onto the chat service. The pharmac... See more

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Rated 1 out of 5 stars

I wouldn’t even give this service 1 star. Had GP consultation booked as I am living away from my normal GP who is hard to get booked in with. Expected to get GP to sign off a letter to justify withdra... See more

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Rated 1 out of 5 stars

"Online prescribtions" you can read in the their website. I booked a consultation by pushing one button there. They connected me with the doctor that doesn't do prescribtions and I'm supposed to kno... See more

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Rated 1 out of 5 stars

I strongly advise not using Dr.Online!!! I contacted them last Saturday morning and received an email within minutes saying I would receive an email once my prescription had been sent to my pharmacy.... See more

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Rated 1 out of 5 stars

Waiting for 1 hour. Doctor never showed. Wasn't contacted to cancel it. Hears nothing. They don't have an emergency contact to see whaetw happened either. Their char email and what's app and phone... See more

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Rated 1 out of 5 stars

I had a very disappointing experience with Dr Online. I booked an appointment expecting to get a social welfare form, only to find out after the consultation that they don’t provide these forms—someth... See more

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Rated 1 out of 5 stars

I had an appointment today that fell far short of professional standards. The experience began with a poor IT connection; rather than troubleshooting, the doctor abruptly said "I’ll call you" and hu... See more

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Rated 5 out of 5 stars

Very efficient. So much better than having to wait day(s) for an appointment. Nothing worse than having to travel to the GP when you're unwell. This way is much better,Will definitely use again. Hope... See more

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Rated 2 out of 5 stars

Needed to reschedule the appointment 3 times to actually reach a doctor! The first two times the doctor failed to show up. The doctor I eventually reached was very good but when you are sick, you ju... See more

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Rated 1 out of 5 stars

I booked and payed an appointment for a doctor online in Dronline.ie, but it was not possible to be done, due my examination was needed a in person consultation. So I contacted the constumer servic... See more

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Rated 5 out of 5 stars

I've used online doctor a good few times and always very happy with them. By the time i get to pharmacy my prescription is ready. Very good and thoughtful doctors. Never an issue. Same day appointment... See more

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Rated 5 out of 5 stars

Great service, made an appointment was called before due appt. Spoke to a lovely Dr she was so friendly and had a prescription sent to my local pharmacy in a matter of minutes.

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Rated 5 out of 5 stars

Dr. Tiaggo helped me a lot with my diabetic neuropathy. He listened carefully, explained everything in a simple way, and gave me the right treatment. I feel much better now thanks to him. Dr Onli... See more

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Rated 5 out of 5 stars

I’ve seen some mixed reviews here but that is NOT the experience I had. I was able to book an appointment mere moments after logging on, and had no issues with the video meeting. My doctor liste... See more

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Rated 5 out of 5 stars

Dr.online provides so many professional services. From the support and concierge team to the Doctors themselves I have mostly had an excellent experience every time. My consultation with Dr. GHAZNAIN... See more

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Rated 1 out of 5 stars

Dr Anum is the worst doctor ever. I was in emergency and was told by the emergency doctor to follow up with a GP for further investigations. First of all my appointment was at 4pm but I was seen at 43... See more

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Rated 1 out of 5 stars

If I could leave zero stars I would. Had online consultations which cost €45. Was 15 minutes waiting from time of appointment. Doctor was fine and diagnosed correctly but consultation lasted less than... See more

Company replied


Company details

  1. Home Health Care Service
  2. Child Health Care Center
  3. Doctor
  4. Mental Health Service
  5. Women's Health Clinic

About Dr.Online - Ireland

Written by the company

Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.

Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.

We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.

Dr.Online is not about the future of Medicine. It's about the present!

Written by the company

Comfort and Versatility of Online Consultations
Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
The Best Doctors
From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
A Global Community
Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
Assistance in Multiple Languages
Our global support is available with a dedicated team ready to help, regardless of your location or time zone.

Quick, Simple and Secure Scheduling

Consultations with Certified Doctors

We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.

Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
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1-star

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Very poor customer service and service

Very poor customer service and service, would not recommend to anyone whose pharmacy is not listed, I have now had several instances where prescriptions have been sent to the wrong pharmacy, or not sent at all, when i have mailed the doctor I have been ignored after taking my money, very unhappy with this

February 11, 2026
Unprompted review
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear David,

We are very sorry to hear about your experience and sincerely apologise for the frustration caused.

We understand how important it is for prescriptions to be sent correctly and without delay, and we regret that this has not been your experience on this occasion.

If you encounter any issues with a prescription, we strongly encourage contacting our Customer Service team directly. We are always available to liaise with the doctor promptly and ensure that any matter is clarified or rectified as quickly as possible.

Your feedback has been noted and shared internally, as we are committed to improving both our service and communication processes.

Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK

Rated 5 out of 5 stars

First appointment for ADHD assessment…

First appointment for ADHD assessment the doctor was very nice and very easy to talk to , very down to earth and made me feel very comfortable. Explained everything very well.

February 10, 2026
Unprompted review
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Reply from Dr.Online - Ireland

Dear Anon,

Thank you so much for your kind feedback. We’re delighted to hear that your first ADHD assessment was a positive experience and that the doctor made you feel comfortable and well supported. We truly appreciate you taking the time to share this, and we’re glad we could help.

Warm Regards,
Naomi, Dr.Online Assistant

Rated 5 out of 5 stars

Very positive experience

Very positive experience, first time using dr online, called exactly on time, and had diagnoses and prescription sent to pharmacy without any waiting, would def recommend

February 10, 2026
Unprompted review
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Reply from Dr.Online - Ireland

Dear Claire,

Thank you for your lovely review. We’re delighted to hear you had such a positive first experience and that everything ran smoothly and on time. It’s great to know the diagnosis and prescription process was quick and stress-free. We really appreciate the recommendation and your support.

Warm Regards,
Naomi, Dr.Online Assistant

Rated 5 out of 5 stars

It’s a great and reliable service

It’s a great and reliable service . The doctor was on time and extremely helpful and pleasant .

February 11, 2026
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Julie,
Thank you for your kind words. We’re delighted to hear you found the service reliable and that the doctor was helpful, pleasant, and on time. We really appreciate you taking the time to share your experience.

Warm Regards,
Naomi, Dr.Online Assistant

Rated 4 out of 5 stars

The video option didn’t work

The video option didn’t work, somewhat frustrating, however the doctor called by phone and was excellent, very helpful.

February 9, 2026
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Karl,
Thank you for your feedback. We’re sorry to hear about the issue with the video option and understand how frustrating that can be. We’re glad the doctor was able to call you and provide excellent care. We really appreciate you bringing this to our attention so we can continue improving our service.

Warm Regards,
Naomi, Dr.Online Assistant

Rated 2 out of 5 stars

Dr Saundus made the experience very…

Dr Saundus made the experience very stressful for me.

February 10, 2026
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Maeve,

We are very sorry to hear that your experience was stressful. This is certainly not the standard of care we aim to provide.

We would really appreciate the opportunity to understand what happened and to assist you further. Please could you share more details of your experience with us by email at [email protected]
so that we can review the matter and see how best to support you.

We look forward to hearing from you.

Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK

Rated 5 out of 5 stars

very efficent servicr

February 10, 2026
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Thomas,
Thank you for your feedback. We’re glad you found the service efficient and we really appreciate you taking the time to share your experience.

Warm Regards,
Naomi, Dr.Online Assistant

Rated 4 out of 5 stars

Fantastic doc service

We had positive experience with the doctor and pediatrician and could not recommend them more.very helpful and kind doctors . However, after booking and paying for second gp consultation I was advised via email that pediatrcian consultation was required instead of gp . A link was provided, prompting another payment. My child had a pediatrcian consultation but I was not refunded for gp payment.

February 3, 2026
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Customer,


Thank you for sharing your experience. We’re delighted to hear you had a positive experience with both the doctor and the pediatrician and that you found them helpful and kind.

We’re very sorry for the confusion and inconvenience caused regarding the second booking and payment. This is certainly not the experience we want for our patients. Please contact our support team with your details so we can review this and arrange the appropriate refund as quickly as possible. We truly appreciate you bringing this to our attention.

Warm Regards,
Naomi, Dr.Online Assistant

Rated 5 out of 5 stars

Quick easy and available at a time that…

Quick easy and available at a time that suited me

February 10, 2026
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Sharon,

Thank you for your feedback! We’re glad to hear the service was quick, easy, and available at a time that suited you. We appreciate you taking the time to share your experience.

Warm regards,
Rona
Dr.Online Assistant

Rated 5 out of 5 stars

Brilliant

Really fast and efficient service. Dr Muhammad was brilliant Prescription was semt over straight away. Would definitely recommend this service.

February 8, 2026
Unprompted review
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Reply from Dr.Online - Ireland

Dear Danielle,

Thank you very much for your kind review. We’re delighted to hear that you found the service fast and efficient, and that Dr. Muhammad provided excellent care. We appreciate your recommendation and are glad we could assist you promptly.

Warm regards,
Rona
Dr.Online Assistant

Rated 5 out of 5 stars

Very fast appointment

Very fast appointment, no need to leave the house, Dr. took their time and asked open-ended questions to explore indepeth the problem and was in no rush to finish the consultation, very happy with the service.

February 9, 2026
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear David,

Thank you for your thoughtful feedback. We’re very pleased to hear that your appointment was quick to arrange and that the doctor took the time to listen carefully and explore your concerns in depth. It’s great to know you felt unrushed and well supported — we truly appreciate you sharing your positive experience with our service.

Warm regards,
Rona
Dr.Online Assistant

Rated 4 out of 5 stars

Very fast appointment

Got a appointment within 30 minutes. Very reassuring and nice doctor.

February 2, 2026
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Sandra,

Thank you for your lovely feedback. We’re very pleased to hear you were able to secure an appointment quickly and that the doctor made you feel reassured and comfortable. Your kind words mean a lot to our team.

Warm regards,
Rona
Dr.Online Assistant

Rated 5 out of 5 stars

Time organisation letter immediately

Time organisation letter immediately

February 2, 2026
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Lorraine,

Thank you for your feedback. We’re glad to hear the letter was provided promptly and that the timing met your expectations. We appreciate you sharing your experience.

Warm regards,
Rona
Dr.Online Assistant

Rated 5 out of 5 stars

Its all so simple and easy

Its all so simple and easy. Less waiting time made the whole process so convenient.

February 8, 2026
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Mahesh

Thank you so much for your kind feedback! We’re delighted to hear that you found the process simple, easy, and convenient, with less waiting time.

We really appreciate you taking the time to share your experience and look forward to helping you again in the future.

Warm Regards,
Naomi, Dr.Online Assistant

Rated 4 out of 5 stars

helpful and professional

helpful and professional, got the job done, .thank you

February 7, 2026
Unprompted review
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Fergus,

Thank you for your feedback! We’re glad to hear that you found our service helpful and professional. It’s great to know we were able to get the job done for you. We appreciate your support!

Warm Regards,
Naomi, Dr.Online Assistant

Rated 1 out of 5 stars
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Dilara,

We sincerely apologise for the delay in receiving your call and for the inconvenience this may have caused.

After reviewing our system, we do not have any records indicating that you attempted to contact our Customer Service team at the time. However, our team was available and would have been more than happy to assist you had we been made aware of the situation.

Please do not hesitate to reach out to us directly should you require any further support. We are always here to help.

Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK

Rated 5 out of 5 stars

Great not time waste always help and…

Great not time waste always help and doctors very professional 👌

February 8, 2026
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Florin,

Thank you so much for your kind review! We’re delighted to hear that you found our service helpful, time-efficient, and our doctors professional.

We truly appreciate your support and look forward to helping you again whenever you need us 😊

Warm Regards,
Naomi, Dr.Online Assistant

Rated 5 out of 5 stars

Very quick and easy!

February 1, 2026
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Customer,

Thank you for your feedback! We’re delighted to hear you found the service quick and easy. We really appreciate your support and hope to assist you again soon 😊

Warm Regards,
Naomi, Dr.Online Assistant

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