ECatering Reviews 1,074

Great experience from the very first order. We've since required a few additional items and the process has been incredibly efficient. A big shout out to Kate who has gone above and beyond every tim... See more

Had a great experience with ecatering we bought two commercial dishwashers over a few weeks. Painless ordering and seriously fast delivery. One of dishwashers had an issue and customer services... See more

Excellent company to deal with. Called them at 5 to 5 and spoke to Matthew to see if we placed an order could we still get it next day delivery to Scotland. He confirmed with the warehouse that it sho... See more

Stunning commercial grease extractor for our kitchen. Perfect for south Asian cooking. Remote controlled and no more smells! Genuinely cannot smell food. Steam literally sucked away instantly. I love... See more

The item which was purchased stopped working in two days time. The technical department team was to slow to respond to the issue and it took about one week to arrange the item collection. Prior to th... See more

Hello everyone, Please be careful if you plan to buy anything from ECatering. They provide incorrect information, and if you want to return or exchange an item, ECatering charges a very high fee.... See more

I purchased a second Gastrotek 42 litre oven from eCatering after the first one had an out- of- warranty switch problem ( which I fixed very easily by buying a new timer on ebay ).My daughter makes ca... See more

Be careful with this good company. I purchased a Gastrotek 42ltr commercial convection oven in mid-November 2025. It turned out that the oven is completely unsuitable for its stated purpose. It is... See more

Matthew was so helpful. My dishwasher wouldn't fill with water it would drain but nothing else While we chatted i mentioned the door sensor and he just saus" ah that could be the magnet" so ge order... See more

I called today to ask a few questions about the product range, and Paula was absolutely fantastic. She provided clear, helpful information and really took the time to guide me toward the right produ... See more

We have purchased appliances from E-Catering over the last 2 years for our 2 venues and every time I have spoken to Matt Brown for advice he has been very professional, knowledgeable and accommoda... See more

New catering sink fine some plumbing parts missing, took several weeks to confirm by company they were incomplete. Then after multiple emails told parts were being sent and even confirmed they had se... See more

The 8L chip fryer arrived 2 days after ordering.. It's a real sturdy and well made unit performing to perfection.. It made the tastiest chips in 9mins and I'm going to buy another one ASAP to speed... See more

What excellent service and a great product. We ordered a stainless steel table, which was immediately dispatched. Unfortunately it sustained a little damage in transit however Chris couldn’t have bee... See more

From Purchase we have had a great experience with ecatering, so helpful, supportive and always willing to answer questions. Matthew Brown is an absolute star running a Day Nursery is hard enough and... See more

Really good company to buy from. At first I was slightly skeptical of spending a lot of money with a company I haven't brought from before however the customer service was exceptional. A part came wit... See more

We approached ECatering in the hope of our charity being given a bit of discount on a high quality sink that we needed for our on-site veterinary centre, where we care for rescue dogs and cats. We wer... See more

Hi spoke to Katie at e catering we discussed the query I received all the necessary support and information over the phone was handled really well Within a few hours on the same day Katie had... See more

Ordered a grill and it was due to be delivered by FedEx on December 2nd! It did not arrive and FedEx messed me about for over a week. I eventually went to the depot and picked it up myself to find t... See more

First time buying from this company. Straight forward process of ordering on line e-mail communication was good & delivery was quick faultless. Wouldn’t hestitate to purchase from this company again.... See more

Extremely unsatisfied due to the very unprofessional service provided by your tele sales staff on my last order. Different staff said different things when i called them on 4 occasions for my click an... See more

Bought kitchen hood Quattro 1200. If only ECatering staff advise customers about accessories and masonry work requirements are, I would never have bought this hood. There’s almost no core drill in the... See more

This company is outrageous. Having spent over £600 on a *commercial* deep fryer.(Cheap Turkish domestic quality) I requested a return and refund because the quality and composition of the unit was rid... See more

Firstly I was suppose to receive the items next day, however they took two days and only sent half of the items, they assured me they would then arrive in the Saturday which they didn’t. Secondly the... See more

If I could give it less I would this company has the single worst customer service I’ve ever come across in the catering industry. Truly pathetic levels of care and complete disregard for customers. T... See more

Good customer service had a problem with the fridge, Sasha tried her best to solve the problem by sending some parts for repair. Unfortunately the problem wasn’t solved so she was able to replace t... See more

I ordered a hot cupboard. It arrived and was damaged. Made prompt contact and Chris was able to see from photos that it needed replacement, which he organised. Replacement arrived in great condit... See more

Delivered following day... goods as promised... does what it says on the product description... Very pleased with my purchase... Will definitely purchase from this company for my future kitchen appl... See more

I was torn between these set of chaffing dishes and another one I’d seen on Amazon. These looked really pretty and sturdy but the price was a bit h more than the other one but I eventually went for... See more

Pleasantly surprised by the efficiency and customer service of ECatering Ordered a prep table last Friday delivered this morning Monday Slight problem with delivered item i contacted ECatering s... See more

Opening a cafe and purchased all my products from E catering. Website is easy. They have prompt replies and are easy to get hold of on a phone call! Sadly I did experience an issue with fed ex t... See more

Next delivery, excellent packaging and products. Highly recommended for anyone, but especially great if you are ordering big equipment and need it fast. I just wished they had more products so I didnt... See more

polite and professional provided pricing support where needed and deliveries were prompt and well packed. 8 week programme with over 10k worth of commercial cooker hoods very happy to deal with ag... See more

I was hunting around for an air conditioning unit and after being let down by another supplier who took my money but didn’t have the item in stock. I then stumbled across ECatering. I called and che... See more

Bought a Quattro fryer from Ecatering that had a couple of scuff marks on, so got a great deal. The reset mechanism failed, phoned up and customer service was spot on, had a new part the next day and... See more

I ordered online a stainless steel table, a shelf and a heat lamp. All 3 items arrived in one day, very fast delivery. The table and shelves are fine. They are not superior quality but it is fair as r... See more

Service from the company was good but the machine broke after two weeks of use which in a pub is a nightmare and caused us several issues. HOWEVER, the team couldn’t have done anymore to resolve the... See more

As I write this, our engineer is replacing both the fan motor & power switch on our Gastrotech oven that we purchased 10 months ago. We emailed the company on receipt as it was making a very... See more

I have ordered a few things for I’m ECatering now and the company as a whole are great. I called with an Issue today and spoke to Emma, she could not of been more helpful and got my emergency dealt wi... See more

Paula was absolutely brilliant this morning when I was rang asking about a replacement bowl for an order placed Feb 2023. Her customer service was exellent. A delight to deal with I would definatel... See more

Extremely Disappointing Experience I spent around £3000 on their website to fully equip my restaurant, and I honestly thought I was making a solid investment. Unfortunately, it’s been nothing short o... See more