Atida eFarma Reviews 6,620

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Delivery was fast, on time and precise, even though it was 23/12! I got my pack with plenty of gifts…

Company replied

Rated 1 out of 5 stars

Bad experience for me… I have ordered Saturday morning and the order was acknowledged immediately. But unfortunately nothing was shipped, so I sent an enquiry on Tuesday. They replied apologising for... See more

Company replied

Rated 5 out of 5 stars

Placing the order was very simple- I was repeating an order from last year. It was promptly filled, posted and received (in the USA) four days later!

Company replied

Rated 5 out of 5 stars

Purchased on May23 and I got the parcel in 36 hours! WOW EFFECT! Easy way of shopping and huge stock availability!

Company replied

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Company details

  1. Online Pharmacy
  2. Drug Store

Written by the company

Atida eFarma è la para farmacia online di riferimento sul mercato italiano, autorizzata dal Ministero della Salute, con un catalogo di oltre 60 mila prodotti per la salute e il benessere. Con oltre 700 marchi di qualità, offriamo un ampio catalogo con prodotti appartenenti a numerose categorie tra cui farmaci da banco, cosmetici, integratori alimentari, omeopatici e tanto altro. Acquista i tuoi prodotti preferiti su Atida eFarma, a partire da 24,90€ la spedizione è gratuita!


Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Delivery was fast

Delivery was fast, on time and precise, even though it was 23/12! I got my pack with plenty of gifts…

December 23, 2025
Unprompted review
Atida eFarma logo

Reply from Atida eFarma

Gentile cliente
Grazie per il prezioso feedback
Saluti
Team Atida eFarma

Rated 5 out of 5 stars

value for money

Good variety of products, affordable prices, well packaged and quick delivery!

October 25, 2025
Unprompted review
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Reply from Atida eFarma

Gentile cliente
Grazie per il prezioso feedback
Saluti
Team Atida eFarma

Rated 5 out of 5 stars

The delivery is early as i expected

I love all the product that they are selling, we hope that you inform me once you have a discount product

October 1, 2025
Unprompted review
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Reply from Atida eFarma

Gentile cliente
Grazie per il prezioso feedback
Saluti
Team Atida eFarma

Rated 5 out of 5 stars

Very easy to use

Very easy to order and the products arrived in the time frame expected!

September 22, 2024
Unprompted review
Atida eFarma logo

Reply from Atida eFarma

Grazie per i preziosi suggerimenti e le segnalazioni che ci permettono di migliorare il servizio
Team Atida eFarma

Rated 1 out of 5 stars

Bad experience - delay and cancellation

Bad experience for me… I have ordered Saturday morning and the order was acknowledged immediately. But unfortunately nothing was shipped, so I sent an enquiry on Tuesday. They replied apologising for an unspecified IT issue and promising a quick shipment but on Thursday night, they cancelled the order, claiming the products were no longer available. These products are currently available in any pharmacy in Italy. Order number #210206844. Avoid!

May 9, 2024
Unprompted review
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Reply from Atida eFarma

Siamo davvero spiacenti per il disagio causato, ma abbiamo avuto un problema informatico che ha causato dei problemi nella preparazione di alcuni ordini. Ci scusiamo e ti ringraziamo per la pazienza

Rated 5 out of 5 stars

Tutti benne

May 3, 2024
Unprompted review
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Reply from Atida eFarma

Grazie mille
Saluti
Team Atida eFarma

Rated 5 out of 5 stars

Fast Service!

Placing the order was very simple- I was repeating an order from last year. It was promptly filled, posted and received (in the USA) four days later!

October 13, 2023
Unprompted review
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Reply from Atida eFarma

Grazie per i preziosi commenti

Rated 1 out of 5 stars

webSite not recommended!

webSite not recommended!! Worst eCommerce experience ever!! Slow in processing the order not to mention the return. But the worst part is the shipping costs. whereas other serious eCommerce sites show the customs fees when the order is placed in order to give the user the possibility to decide whether to continue or not, this website specifies the shipping costs but makes no effort to include customs charges which are known and fixed in advance for each shipping country. So after waiting weeks to receive the order, the courier, during the delivery phase, has called me asking me for an additional 65 euros to deliver the product and they confirmed they had informed eFarma about this charge, but eFarma pretends to ignore. So after wasting weeks for the order I had to send numerous emails and spend more time on the return. Horrible, Horrible, Horrible!!
PS: please efarma, avoid the fake reply to my feedback

Sito sconsigliatissimo!! La peggiore esperienza di eCommerce di sempre!! Lenti nel processare ordine per non parlare del reso. Ma l’aspetto peggiore e’ dato dalle spese di spedizione. A differenza di altri eCommerce seri i quali in fase di ordine mostrano anche le spese doganali in modo da dare all’utente l’opportunita’ di decidere se proseguire, questo sito specifica sì le spese di spedizione ma non fa nessuno sforzo per includere, in fase di ordine, le spese doganali che per ogni paese di spedizione sono note e fisse a priori. Cos’ dopo aver atteso settimane per ricevere l’ordine, il corriere, in fase di consegna, mi chiama chiedendomi ulteriori 65 euro per consegnare il prodotto circa e mi confermano che loro avevano informato di eFarma di questa somma, peccato che eFarma fa finta di ignorare. Cosi’ dopo avere perso settimane per l’ordine, ho dovuto inviare numerose email e spendere altro tempo per il reso. Pessimo!
PS:eFarma smettetela di replicare con risposte fake

June 1, 2023
Unprompted review
Atida eFarma logo

Reply from Atida eFarma

gentile Antonio,
siamo spiacenti per la tua esperienza negativa.
Ci risulta, appena verificata la tua situazione, di aver provveduto al rimborso integrale del tuo ordine.
Le spese doganali eventuali, non sono mai prevedibili e conteggiabili poichè frutto di controlli a campione e con importo variabile.
Questo accade quando avviene la spedizione in alcuni paesi esteri.
Saluti
Atida eFarma

Rated 5 out of 5 stars

Satisfaction 100%

Purchased on May23 and I got the parcel in 36 hours! WOW EFFECT!
Easy way of shopping and huge stock availability!

May 24, 2023
Unprompted review
Atida eFarma logo

Reply from Atida eFarma

Grazie per la recensione ed i commenti.
Ti aspettiamo al prossimo ordine su Atida eFarma

Rated 1 out of 5 stars

Such a terrible experience

Such a terrible experience. I live in Canada and I have ordered formula for my baby. My order was supposed to arrive last week but still nothing. The order seems to be stuck at the custom because of a problem. If you guys are not able to ship abroad don’t even offer the service.

February 27, 2023
Unprompted review
Atida eFarma logo

Reply from Atida eFarma

Dear Filippo, thank you for your review.
We can't find your order number to check your situation. Please contact us through contact form on our website in order to track your parcel.

We take the occasion to inform you that we have thousand customers abroad who purchase and receive our products without any issue, so we have to check your specific case.

Thanly you
Atida eFarma

Rated 5 out of 5 stars

Highly recommend it

Great online purchase system
Extremely helpful online costumer support
Speedy and organized delivery
High quality products

Highly recommended it

January 19, 2023
Unprompted review
Atida eFarma logo

Reply from Atida eFarma

Thank you Daniela!
eFarma by Atida team

Rated 1 out of 5 stars

Very bad service

Very bad service. I`ve had never ever such bad expieriences with online Pharmacie before. Can`t recommend it.

December 9, 2022
Unprompted review
Atida eFarma logo

Reply from Atida eFarma

Dear customer,
Thank you for your review

We suggest you to contact us through our webform to understand what we can do for you

Regards
eFarma by Atida

Rated 5 out of 5 stars

Love this pharmacy ..delivery is fast…

Love this pharmacy ..delivery is fast ..convenient and I love finding new samples to try ..highly recommend

November 11, 2022
Unprompted review
Atida eFarma logo

Reply from Atida eFarma

Thank you, Linda.
We're so proud to have your trust.

Our best regard
eFarma by Atida Team

Rated 1 out of 5 stars

No automatic tracing

No automatic tracing, order very late. Embarassing service, will not use again.

October 11, 2022
Unprompted review
Atida eFarma logo

Reply from Atida eFarma

Gentile Stefania,
siamo spiacenti per la tua esperienza negativa.

Il tuo ordine ci risulta ora in consegna. Purtroppo il prodotto da te richiesto è stato oggetto di un problema informatico, che abbiamo provveduto a risolvere nel minor tempo possibile.

Ti ringraziamo per la pazienza e ti salutiamo
eFarma by Atida

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