Elyrasleep Reviews 66

TrustScore 1.5 out of 5

1.6

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express widespread dissatisfaction with the product, citing issues such as discomfort and the absence of advertised noise-canceling features. People report the product's quality does not align with its price, and it doesn't perform as expected. Many consumers have had issues with the company's refund and return policies. Reviewers mention difficulties in obtaining refunds, encountering delays, and needing multiple attempts to get a return address. Consumers highlight that the return process can be costly, especially since products often need to be shipped back to China.

Based on these reviews

Rated 2 out of 5 stars

I wish I had read the reviews before buying! I’ve given 2 stars because I did receive the sleep earbuds and they do work - sort of! The instructions are minimal but I did manage to pair them. Unfort... See more

Rated 2 out of 5 stars

I purchased 2 pairs as they were 1/2 price & it was buy 1 get 1 free. As an owner of the Bose sleepbuds which were great, I thought these would be a good alternative. Charged to full capacity but wa... See more

Rated 4 out of 5 stars

The Elyrasleep buds are really great and I enjoy them every night. I suffer from tinnitus and they’ve really helped me sleep better. When one of the buds had a connection issue, support replied within... See more

Rated 5 out of 5 stars

I bought these about a week ago. Had one minor order issue and found the customer service friendly and helpful. They resolved it in a couple of days. The sleepbuds themselves are terrific and comforta... See more

Rated 3 out of 5 stars

My experience was excellent because the company provided exactly what was promised. Communication was clear and I felt like they genuinely cared about customer satisfaction. They’re reliable, professi... See more

Rated 1 out of 5 stars

These Elyrasleep buds are not as advertised. Hard plastic impossible to sleep with. I’ve been trying to get a refund for two months. Apparently they’re waiting for Chinese customs. Very disapp... See more

Rated 1 out of 5 stars

Avoid at all costs. The "Bose engineers" apparently designed the Sleep-optimized M73 TWS Bluetooth Earphones which you receive. These are cheap knock-offs available on Alibaba for less than $10. Their... See more

Rated 1 out of 5 stars

Shockingly poor quality and terrible customer service. I’m mistakenly bought from this site rather than the Nora Snooze pod pros. After a couple of uses both pairs (2 for 1 deal) were either m... See more

Rated 1 out of 5 stars

False company with false claims and lies on their website; these headphones are a random generic, cheap and poorly made set of ear buds that offer ZERO active noise cancelling. I have also just rea... See more

Rated 1 out of 5 stars

Awful! Buds randomly produce loud noises as you're trying to sleep and lose Bluetooth connection. Tried to get refund. They agreed to 100% refund (after I rejected their 15% refund offer) and dragge... See more

Rated 1 out of 5 stars

Run for the Hills they're not trustworthy. They're a terrible company and they are not into helping satisfy a customer concern or providing any sort of refund. All their advertising is false and mi... See more

Rated 1 out of 5 stars

Scam. As with other reviews, materials and product is cheap, advertised as 50% off, but this price is still more than double what they are worth. Don't look like the image on the Instagram ads where t... See more

Rated 1 out of 5 stars

SCAM!! This company advertises itself as an affordable alternative to Bose Sleepbuds which are comfortable, have an app, good battery life and a library of sounds to mask noise and help you sleep.... See more

Rated 1 out of 5 stars

May as well not have the earbuds in, partners snoring is not at all muted. Uncomfortable. Plus the voice going “pairing” or “power On” at random times is kind of defeating the objective of having a... See more

Rated 1 out of 5 stars

SCAM, SCAM, SCAM! The biggest load of rubbish was delivered. Not a trademarked SnoozePod Pro as per their sleek advert, but a pair of TWS M73 $5 ear buds from AliExpress. No noise cancelling and no 3... See more

Rated 1 out of 5 stars

Ordered the Sleep pods pro as advertised amazing fit and quality. Was sent a cheap inferior ear pod from China. In discussions with Elyra however offering refund ,almost acknowledged they sent diffe... See more

Rated 1 out of 5 stars

This company is a scam. I ordered from them in October and they claimed to have tried to deliver to me but then couldn’t find out where the product had gone. Eventually I asked them for a refund which... See more

Rated 1 out of 5 stars

DO NOT BUY. Alas, another sucker because I didn't check. What was shipped was NOT what is advertised. It's just a generic pair of cheap crappy earbuds that do not have the features, and the c... See more

Rated 1 out of 5 stars

Nightmare customer service. Ordered mid November and still waiting for them to arrive and just keep being fobbed off with still in transit. Have asked for a refund but they just skirt around answeri... See more

Rated 1 out of 5 stars

Bad enough to receive cheap rubbish, but the left ear doesn't have any sound. As the product is faulty, their own policy is to cover postage for return and give 100% refund. Contacted the email addres... See more

Rated 1 out of 5 stars

Ordered before discovering it is a scam - cheap headphones masquerading as a miracle noise-cancelling solution. Read that if I opened them, they could not be returned. Tried to cancel the order but El... See more

Rated 1 out of 5 stars

Do not buy from this company! The earbuds are a cheap, generic make, definitely NOT as advertised. They have zero noise cancelling, after charging the sound only came out of one earpiece and was very... See more

Rated 1 out of 5 stars

Cheap and ineffective product. Dreadful customer service. Advised to post the product back to China and a refund would follow- it never did, despite repeated e mails. DO NOT BUY ANY PRODUCTS FROM THI... See more

Rated 1 out of 5 stars

I have given this company 1 star, only because I cannot give them no stars. The items this company advertises on their promotional videos are not what are delivered, what are delivered are clearly ver... See more

Rated 1 out of 5 stars

As others have said, (a) I wish I had read their reviews before buying and (b) the product isn't fit for purpose. Pressure sale technique of offer ends today, which then renews for another full... See more

Rated 1 out of 5 stars

Really terrible customer service! The refund is fake, they have no intention of allowing you to send these back. The whole product seems like a con. The packaging and instructions are super cheap and... See more

Rated 1 out of 5 stars

What a load of rubbish basically was conned by flashy socials can’t believe I fell for it eventually received a 30% refund after weeks of trying to return. PLEASE DO NOT FALL FOR THIS UTTER SCAM🤬

Rated 1 out of 5 stars

Like everyone else, they are not the same as the advertising and just cheap ear buds that speak Chinese. Don’t fall for the adverts! You won’t get what they show and you’d save yourself hassle of ev... See more

Rated 1 out of 5 stars

Do not fall for the marketing. This company claims to have "invented" the "SnoozePods Pro," calling it a "2025 Innovation." This is false. I paid £50 and received a box of generic "M73 TWS" hea... See more

Rated 1 out of 5 stars

Extremely disappointed. It has now been well over a month since I placed my order in the Black Friday Sale - which they are still advertising on their website (a 2 for one deal) and I am yet to receiv... See more

Rated 1 out of 5 stars

I bought those ear buds after Bose sleep buds were discontinued. Hoping to get something similar . BUT those Elyra buds are very difficult to operate, pair or return, if you like me wanted to return t... See more

Rated 1 out of 5 stars

24hr cancellation period - not honoured. 30/100 risk free trial with returns covered by pre-paid return label - not honoured. Delivery taking far longer than quoted Slow Customer Service which giv... See more

Rated 1 out of 5 stars

I responded to an ad with a two for one offer on Elyra pro earbuds. Paid £50. Order was not delivered. So after 3 weeks I asked for refund. They ignored request and sent out one pair of cheap earbuds... See more

Rated 1 out of 5 stars

I wish there had been reviews on Trustpilot before I ordered. It appears to be a US company but the so-called “Snoozepods” turned out to be an unbranded Chinese product, “Sleep Headphones”. Returns ar... See more

Rated 1 out of 5 stars

Similar experiences as others here (I too wish I’d seen this site before ordering) - poor quality extremely uncomfortable product, nightmare returns process, misleading advertising regarding “no quest... See more

Rated 1 out of 5 stars

I would have given a 0 star rating. Bought these and they were awful!! I have returned them and had email correspondence with them. It's over a month now since they received them back and now the em... See more

Rated 1 out of 5 stars

Cheating and sham! The cheapest in-ear headphones on the market. They give one (one headphone) in the price! That is, you receive one unit for the left ear and one for the right, i.e. an ordinary set... See more

Rated 1 out of 5 stars

This company is a nightmare. False claims made by Bose I paid £50 for two pairs and they are cheap imitations. I immediately realised after seeing the real reviews and not the false ones that they sho... See more

Rated 1 out of 5 stars

The product is cheap and does not work at all. You end up fighting with customer service for months with nothing resolved. They end up asking you to send the product back to China before they will iss... See more

Rated 1 out of 5 stars

Do not buy from them! It is a scam! What they are selling is not what’s advertised. The product looks to also be sold on Temu/Shein/TikTok Shop at a cheaper price. I bought in October 25 and r... See more

Rated 1 out of 5 stars

Cheap tat, shipped from china, not worth the money. I fell for the promises from the advert without checking reviews first . Don't make the same mistake,these are nothing like the ads on social media,... See more



Contact info

1.6

Bad

TrustScore 1.5 out of 5

66 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Company will not respond to any requests

I received the sleep buds in Oct25 and they were very flimsy and did NOT function as advertised. I requested my money back and, to get a full refund, you have to ship back to CHINA at your expense. I did this and they confirmed the receipt. However, NO REFUND HAS BEEN MADE. Also, the email address in the website is no longer valid and no reply from the on line portal, therefore, you can not contact the company in any way. Please stay away from this scam!!

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

Run for the Hills they're not…

Run for the Hills they're not trustworthy. They're a terrible company and they are not into helping satisfy a customer concern or providing any sort of refund.

All their advertising is false and misleading

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

It is a total scam

It is a total scam. My 3 month old order JTHQ830000023806 of multiple products never arrived. All they keep on telling me “it’s on its way”

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE!

Do not buy from them! It is a scam! What they are selling is not what’s advertised. The product looks to also be sold on Temu/Shein/TikTok Shop at a cheaper price.

I bought in October 25 and realised it was not the item I was after. I got in contact with the company to try and return for a full refund and they at first offered me 25% partial refund then 50% then eventually after a painful back and forth process offered 100% but i would have to return the product.

I have now paid to return the product (Dec 25) and the email I have been using to speak to them is now no longer in service (Jan 26).

Please do not purchase, save your money!

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Awful! Buds randomly produce loud noises as you're trying to sleep and lose Bluetooth connection. Tried to get refund. They agreed to 100% refund (after I rejected their 15% refund offer) and dragged feet for months. Now they have stopped responding. I never did get refund. Scam!

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

Complete scam - AVOID

This company is a scam. I ordered from them in October and they claimed to have tried to deliver to me but then couldn’t find out where the product had gone. Eventually I asked them for a refund which they promised to make but which never came, and now emails sent to their support address support at elyrasleep dot com bounce back. I should have read the reviews before I wasted my money being scammed by these crooks

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Ordered before discovering it is a scam - cheap headphones masquerading as a miracle noise-cancelling solution. Read that if I opened them, they could not be returned. Tried to cancel the order but Elyra told me that I could not and had to wait for them to arrive. When they arrived, I contacted Elyra and then offered me £15 and said to keep them. I refused and wanted the full refund. They eventually sent me an address in China. Posted them at my expense. For over a month, they have been stuck in customs in China. Just tried to contact Elyra and their support email no longer exists.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a nightmare

This company is a nightmare. False claims made by Bose I paid £50 for two pairs and they are cheap imitations. I immediately realised after seeing the real reviews and not the false ones that they show on Facebook I asked for cancellation of the order literally minutes after placing it you’d have thought that would be straightforward to cancel but it took them 12 hours to respond for which conveniently they’d already been dispatched when I received the headphones I realised it was gonna cost me a fortune to return them so I said to them I will keep them for 50% off that’s two pairs for £25 which to be honest is probably about what they’re worth if that , they agreed (eventually ) that was back in October. I still haven’t had the £25 back every time I message them. They tell me there’s a problem with their system and it will be sent in the next 10 days. I don’t think I’m ever gonna get the money. I’m now chasing with my bank.

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

I would have given a 0 star rating

I would have given a 0 star rating. Bought these and they were awful!! I have returned them and had email correspondence with them. It's over a month now since they received them back and now the email address isn't working. Getting a bounce back. CANNOT STRESS ENOUGH - DO NOT BUY THESE¡!!!!!!!!!!!!!!

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

Appalling quality. Incorrect description.

These Elyrasleep buds are not as advertised. Hard plastic impossible to sleep with.
I’ve been trying to get a refund for two months.
Apparently they’re waiting for Chinese customs.
Very disappointing service.
Customer service are useless and only communicate through basic email auto responses. Often in german (which I don’t speak).
Total waste of money.

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Shockingly poor quality and terrible…

Shockingly poor quality and terrible customer service.

I’m mistakenly bought from this site rather than the Nora Snooze pod pros. After a couple of uses both pairs (2 for 1 deal) were either making high pitch squealing noises or randomly turning themselves off after a few minutes of use.

Customer service wise, firstly they ask me for photos of the damage (???) and the next email advised I can return them at my own expense which they advised in their third email would cost more than the purchase and then offered me a 15% refund ($15).

Stay away from this company!

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

Cheap and nasty product

Cheap and ineffective product. Dreadful customer service. Advised to post the product back to China and a refund would follow- it never did, despite repeated e mails.
DO NOT BUY ANY PRODUCTS FROM THIS SCAMMING WEBSITE.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

Similar experiences as others here (I too wish I’d seen this site before ordering) - poor quality extremely uncomfortable product, nightmare returns process, misleading advertising regarding “no questions asked returns” and “30-100 day sleep trials”. When a return was requested they told me it would be on my dime to China and that “it’s bad for the environment”. They emailed me for several weeks afterward (with no information about the return) offering insultingly low refund amounts to keep the unusable item. Finally I initiated a chargeback and they had the nerve to send me another email asking me to close the chargeback. Nope. AVOID AT ALL COSTS.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed

Extremely disappointed. It has now been well over a month since I placed my order in the Black Friday Sale - which they are still advertising on their website (a 2 for one deal) and I am yet to receive my order. My advice in DO NOT PURCHASE from Elyra Sleep!

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Buy One Get One Free Scam

Went to purchase on a buy one get one free basis and they only sent one pair. When I complained they said I didn't purchase a "second" for the buy one get one offer to go through.

Just disgusting.

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

Nightmare customer service

Nightmare customer service. Ordered mid November and still waiting for them to arrive and just keep being fobbed off with still in transit. Have asked for a refund but they just skirt around answering or agreeing to refund me. I ordered a bag coming from same country 2 weeks after this and this was delivered this week! I will be trying to get money back via card company instead. Totally rubbish!!!

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

Cheap product, not working, don’t buy !!!

I bought those ear buds after Bose sleep buds were discontinued. Hoping to get something similar . BUT those Elyra buds are very difficult to operate, pair or return, if you like me wanted to return these. They first refused and wanting to send me a replacement. I had to submit a video of proof they dont work, which was stupid. Then finally they give me the return info and ask me to pay for the. Shipping to China!!! It’s more than they are worth.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Sadly I’m not impressed

Sadly I’m not impressed. Ordered one set expecting one free one as offered with Black Friday sales and after quite some time the parcel arrived and only one set. They now they say if you want a free one you have to reorder annd pay for another one! I don’t want 3 sets!!! Too bad, will never consider this company again.

December 8, 2025
Unprompted review

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