EROMMY Reviews 442

The service was great but the comfort of the chairs is not meeting our needs. The chais were easy to assemble & are well constructed. The packaging was destroyed before we had taken the time to actual... See more

We erected my Erommy 12' x 12' Gazebo this past weekend and it's a great product. Just as well though that had a good friend from the construction business was helping me as the instructions... See more

Very nice lounge chairs but be warned they are very difficult to assemble. Probably would have easier with two people but I didn't have that luxury. I've assembled many furniture items, but this was... See more

Perfect Addition to Our Backyard! We couldn’t be happier with this gazebo! From the moment it was set up, it transformed our outdoor space into a cozy, stylish retreat. The materials feel durab... See more

Purchased a product from this supplier through Amazon. Supplier refused to honor their return policy. Returns are supposed to be free within thirty days. I attempted to return the product but the ship... See more

I've purchased furniture from this brand several times and I'm always beyond impressed. The quality is outstanding, the designs are beautiful, and everything feels so well-made and durable. Their cus... See more

EROMMY delivered in a timely matter and FedEx carriers were cordial, helpful and careful with th 4 boxes. My correspondence from awhile ago with several questions and concerns were addressed by Elsie... See more

I am very unhappy with the recent purchase since I've ordered 12X12 Heavy Duty Gazebo with Ventilated Galvanized Steel Roof SKU: EY-ZHG-018MS but instead they sent me the cheap one, 12 x 12 FT... See more

Ordered 10' x 13' hard top gazebo through Walmart marketplace on 9/5. was repeatedly told it was delayed until 10/10. what WAS delivered was a small envelope with miscellaneous plastic parts. I have a... See more

In complete disgust with this company..missing pieces, have been assured for more than 6 weeks they are coming. The product is beautiful, albeit slight dents upon arrival, but USELESS with missing... See more

Original shipment came with the glass doors completely shattered. I purchased shipping insurance and we got that box of items replaced. Second shipment of the broken portion came in better condition,... See more

Easy ordering, received complete order in one shipment on third day after order was placed, installation was easy with 3 people but a bit confusing a couple times & finished product looks great. Haven... See more

Horrible customer service. Wires not labeled correctly. I've been going back in emails with customer service which response is Horrible. Can't get anyone on the phone for technical support. May get an... See more

the product is great, took sometime to put together, I had to add about a 7 inch concrete riser to allow for the rear of the lean-to, to reach the base of my home. the anchors to be used for ground co... See more

bought 10x12 gazebo last august arived late in sept. too late in year to put up. opened boxes this spring multiple missing parts and no instructions no hardware, downloaded parts list .... See more

Came quicker than expected! Went together pretty easy besides the roof panels. Should come up with a better assembly process as it was a paint to get them squeezed into place. Other than that it was g... See more

Purchased the Erommy 14x20 gazebo on 7/23. The quality is shockingly poor — frame wobbles in light wind, large gaps let rain pour in, and the roof leaks everywhere. Worst of all, the nuts are smaller... See more

It could be great but there are many manufacturing defects. You would think if this was cut out by machines all the parts would be the same and fit but they don't. Directions are horrible. Once you pu... See more

Updated January 15, 2026 the company contacted me and offered me a $30 discount. I consider it false advertising the description said this gazebo came with a mesh screen for the opening in the roof.... See more

Paid $6000 for top of the line large pergola that is supposed to open and close curtains and roof slats electronically. Electronics are a mess, don't work, do different things at different times. Con... See more

I purchased a $6500 pergola that at first was a good experience with well structured design. Once installed part of electrical controls failed to function on install day. It was determined that one of... See more

The umbrella is no good to anyone without paying an extra $250 for the 200 lb base, it topples over without it. They don't explain that the base that it comes with does not work. Until you read the i... See more

Beware. We had 6 damaged parts, no cover caps for the posts, and now we’re stuck because customer service for Erommy is non-existent. They always respond that they will work to resolve things but ne... See more

Hello i very frustrated I call over 15 time and erommy has not got back to me in timely fashion. I many parts miss and item has dents and scratches on panel I paid lot for this 12X20 unit and bracket... See more

I have a problem with a damaged piece and missing parts. I have emailed I have called numerous times the phone either has a recording that tells you they’re not open or when they aren’t open it discon... See more

Worst company; no communication at all by phone, by email, by contact form and chat. Always, they say contact to all that I mention without any solution. I ordered a gazebo. It's missing a piece, won'... See more

I have 2 screens on my pergola that are damage upon delivery and do not retract. The company refused to replace and instead continued to send me videos on how I could repair the screens. Even afte... See more

I had lots of trouble trying to get in touch with these people, and they were not helpful when I said that I needed to return their product. I am 90 years old, and I had clearly misjudged my ability... See more

I bought a fireplace log set with remote starter. It quit working after about 28 days . . . . lady who called me back from customer service said a technician would contact me within 24 hrs. After wa... See more

I received part of my order but not the base for the umbrella. Have contacted customer service. Was told my package was lost. So far haven’t received any update or when I requested a refund I got no r... See more

I received an umbrella, but two essential parts—the umbrella poles—were missing from the box. I’ve sent three emails, one Facebook message, and tried calling multiple times. Every time I call, the... See more

We purchased a grill gazebo 6 by 10 order # 112-8413472-0789805 We started putting it together and got half way done and the one part was missing a rivet piece which we are in stand still mode... See more

After going through several cheap gazebos that dried out and didn’t last, we finally decided to invest in something more durable—and the EROMMY 13’ x 15’ Outdoor Cedar Wood Hardtop Gazebo with D... See more

Ordered online. Very Quick shipment I’m waiting to assemble because of another house project I’m very nervous after reading other reviews that all the parts aren’t included and customer service... See more

My first time ordering from them. Received damaged poles for the pergola. I have tried several times emailing; phone calls no answer; no response. Very frustrating cannot seem to reach them. Only Bot... See more

Just like all the other reviews, zero customer service. Phone does not work and email has no response. Sad they can’t invest in a proper service. Below this review, they respond quickly to thi... See more

I ordered a gazebo since over 2 weeks now and I wanted to cancel my order before it will be shipped and wrote to customer service. After email and multiple chat with the chatbot , I hear nothing... ra... See more

I found the electric fireplace I was looking for at an unbelievable price! Plus, it was delivered in 2 days via Fedex, for free! Ordering was quick and easy. Assembly was straightforward and although... See more