EUclaim B.V. Reviews 15,514

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the service provided, highlighting that EUclaim efficiently handles claims, often succeeding where individuals or other services have failed. People mention the convenience of the automated claim process, where they only needed to submit documents, with EUclaim taking care of the rest. The clear communication and regular updates throughout the process were also valued. Consumers also underline the tenacity with which the company approached the cases. However, some reviewers express concerns about the price, specifically the percentage charged as commission. A few reviewers report ambiguous experiences with claim and response time. Some consumers suggest attempting to claim directly from the airline first before using EUclaim. Despite these points, many acknowledge that airlines can be difficult to deal with, making EUclaim's service worthwhile.

Based on these reviews

Rated 4 out of 5 stars

They are holding back a big part of the money. I only received 140 euro of the 250 euro's paid by KLM. Considering all the steps seem pretty automated, this must be a fantastic business model. But I c... See more

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Rated 5 out of 5 stars

It sure took some time, about 6-7 months, but I eventually got my money (take that Air India)! EUclaim are trustworthy. I hope you never have to encouter scenarios where you need compensation for a fl... See more

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Rated 5 out of 5 stars

Great experience, very much dealt with all the hassle. Tried to make my claim individually at first but got nowhere, but EUClaims managed to get me full compensation. Well worth the fee.

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Rated 5 out of 5 stars

The service was very good . The claim process was pretty automated. The communication was prompt and to the point and most importantly they were successful in recovering amount due from airline. Can t... See more

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Rated 5 out of 5 stars

We did nothing, we have only submitted our documents, rest all was taken care by Euclaim. They took around 1 year but all the updates regarding claim and conversation between them are airlines were gi... See more

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Rated 5 out of 5 stars

I was stranded by an airline in Germany, and they refused to compensate me for anything. They basically ignored me. I finally went with EU Claim to help me. They made the process somewhat easy, and... See more

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Rated 5 out of 5 stars

Great service! The airlines (Ryanair) just make excuses and are lying to avoid paying claims. EU claim handled our case very efficiently and we got the compensation for our delayed flight. We will us... See more

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Rated 5 out of 5 stars

I was very impressed with EUclaim and valued the fact that they kept me updated every step of the way. I received prompt replies to my questions and emails and I am very grateful that most of my money... See more

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Rated 5 out of 5 stars

I was rejected a compensation by Ryanair, but was able to receive a compensation with the help of EUclaim! Every step of the procedure was transparent and clear, and despite that it took a lot of time... See more

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Rated 5 out of 5 stars

I contacted KLM myself earlier, but they refused to compensate, so I turned to EU claim for help. Their service was excellent, and we received our compensation in just a couple of weeks. Would definit... See more

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Rated 5 out of 5 stars

EUclaim worked with me to file with the airlines and provided a clear path through the process for a resolution. They were successful to the full amount and transferred the funds with no issues.

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Rated 5 out of 5 stars

EUClaim did what another service couldn’t do, with their help my claim from over a year ago finally was successful. Definitely appreciate the teams service and their tenacity.

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Rated 5 out of 5 stars

It took around six months to complete the case, but this delay was clearly not attributable to EUclaim. Airlines appear to be extremely slow and uncooperative when it comes to handling compensatio... See more

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Rated 5 out of 5 stars

We received updates regularly on the status of our claim. And when the airline paid,we got our ahare immediately. Right on time to use for our next ticket!

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Rated 3 out of 5 stars

They need to be more clear on the actual % they keep from the claim upfront. Also so much effort was put into providing all the details required only to be advised. To date, the airline has refu... See more

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Rated 5 out of 5 stars

I had a flight attendant and a friend in Amsterdam recommend this website, but what I didn't know was they charge you 30% of the compensation. I'm from the Unites States this system for delayed flight... See more

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Rated 1 out of 5 stars

Filed claim over 6 years ago and still waiting on resolution, Needed to chase status and answers every-time. When receiving answers they are vague and did not gave me any clarity. Can give them only o... See more

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Rated 5 out of 5 stars

Battled the case and didnt give up for more than a year and gave me constant updates during the whole process

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Rated 1 out of 5 stars

After three weeks of back and forth requesting many documents they finally filed my claim….incorrectly. My flight was cancelled pure and simple. However they sent a letter to the airline saying the... See more

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Rated 3 out of 5 stars

I am trying to file a straight forward claim for a cancelled flight. Its taken three weeks. They keep coming back to me with additional documents needed. I don't mind if they send a single email s... See more

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Rated 1 out of 5 stars

Said they would not pursue my claim further because the airline said they had already paid the compensation (even though they hadn't). Instead of checking, they simply decided to close the file. I do... See more

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Rated 3 out of 5 stars

I really appreciate the professionalism and the service provided by EUclaim. I was able to get reimbursed thanks to them. However, I have underestimated the amount they would deduct for the services,... See more

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Rated 1 out of 5 stars

The worst service I have ever faced. After almost 3 years of waiting (endless reminders), I was informed my claim had been rejected.

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Rated 5 out of 5 stars

EUClaim took a case that AirHelp had declined, and won. They have a bit higher commision but it was worth it

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Rated 5 out of 5 stars

I was surprised by the results, it took long time but EU claim was consistent and eager to get what is my right! It is a thank you for the devotion at what you do!

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Rated 5 out of 5 stars

The claim process was easy. We were kept informed throughout the process and once payment came in from the airline it was sent to us quickly.

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Rated 5 out of 5 stars

Did exceptional job helping us get compensation for my father’s delayed flight from Paris to Morocco. From start to finish, the process was clear, professional, and efficient. And communication was ex... See more

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Rated 5 out of 5 stars

Perfect. They stood up for my rights against Air Canada, and I received my compensation.

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Rated 5 out of 5 stars

EUclaim took are of everything by doing all the heavy lifting in regards to my file.

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Rated 5 out of 5 stars

The experience was hassle free. It was on time and I really will recommend them for filling claims

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Rated 5 out of 5 stars

With exemplary patience EUclaim pursued my interests despite the fact, that the airline played time and refused initially to honor my claim.

Company replied


Company details

  1. Legal Services

About EUclaim B.V.

Written by the company

  • De meeste ervaring op het gebied van passagiersrechten
  • Ontzorgt je volledig
  • Altijd op de hoogte via je eigen online dossier
  • Sterke juridische afdeling
  • Op werkdagen bereikbaar via telefoon, live-chat en e-mail
  • Je krijgt waar je recht op hebt!

EUclaim helpt gedupeerde vliegtuigpassagiers op basis van no cure, no pay.

EUclaim helpt passagiers bij:

EUclaim | It's all about passengers

Written by the company

No cure, no pay

Met onze service loop je geen enkel risico.

Is jouw claim succesvol afgehandeld door ons? Alleen dan worden onze fee en dossierkosten ingehouden op het compensatiebedrag dat je ontvangt.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
4-star
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2-star
1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Successful outcome with a difficult airline

The service was very good . The claim process was pretty automated. The communication was prompt and to the point and most importantly they were successful in recovering amount due from airline. Can totally recommend them.

February 2, 2026
EUclaim B.V. logo

Reply from EUclaim B.V.

Thanks for your kind review and recommendation ~ Jerry

Rated 1 out of 5 stars

The worst service I have ever faced

The worst service I have ever faced.

After almost 3 years of waiting (endless reminders), I was informed my claim had been rejected.

January 21, 2026
Unprompted review
EUclaim B.V. logo

Reply from EUclaim B.V.

Dear Varsik Manukyan, we are sorry to hear you are disappointed with our service. We initiated legal proceedings for your case, but the judge issued a negative verdict.
After a negative verdict, we can no longer help you. We would also have liked to see a positive verdict in your case! ~ Anne

Rated 5 out of 5 stars

Perfect

Perfect. They stood up for my rights against Air Canada, and I received my compensation.

January 18, 2026
EUclaim B.V. logo

Reply from EUclaim B.V.

Thank you for your trust in EUclaim. Enjoy your compensation! ~ Fleur

Rated 3 out of 5 stars

Still waiting 8 months later

They need to be more clear on the actual % they keep from the claim upfront. Also so much effort was put into providing all the details required only to be advised.

To date, the airline has refused to pay your compensation. The next step may be to initiate legal proceedings against the airline. In preparation for this, your claim will be re-examined and assessed. If we are missing any information, we will inform you by email. This investigation may take several months. Therefore, you will receive fewer updates than you are used to from us.

No updates since October 20th 2025 and I have to always chase them for updates.

May 10, 2025
Unprompted review
EUclaim B.V. logo

Reply from EUclaim B.V.

Dear David, we are sorry to hear you are not very happy with our service. As you know, the airline has refused to pay financial compensation. Our legal team is doing everything they can to find a solution for this.

We have already let you know there will be fewer updates at this time. This process of starting legal proceedings is very secure and time consuming. We ask for your patience.

If you have any further questions, you can always contact us via email or during our phone/chat opening hours. ~ Anne

Rated 5 out of 5 stars

You take a large coin

January 3, 2026
EUclaim B.V. logo

Reply from EUclaim B.V.

Dear Ayoub,

Thank you for taking the time to leave a review.

We are pleased that we were able to handle your claim quickly and successfully, and that your compensation was paid out without delay. For that reason, we are sorry to see that you have rated our service with one star.

Our fees are always clearly communicated in advance, before a claim is submitted. These costs enable us to act swiftly, invest in legal expertise, and negotiate effectively with airlines to reach an agreement as quickly as possible, which is exactly what happened in your case.

We believe this outcome reflects the value of our service, and we would kindly ask you to reconsider your star rating based on the result we achieved for you.

~ Jerry

Rated 5 out of 5 stars

Great Service

Great service, helpful with getting me compensated for my flight cancellation in Spain!

November 13, 2025
EUclaim B.V. logo

Reply from EUclaim B.V.

That's nice to hear! Enjoy your compensation ~ Jerry

Rated 3 out of 5 stars

I really appreciate the professionalism…

I really appreciate the professionalism and the service provided by EUclaim. I was able to get reimbursed thanks to them. However, I have underestimated the amount they would deduct for the services, which was almost half of the reimbursement. I found this a little too much in the end, but all the process was transparent from the start. In sum, I recommend the services but not the price :)

December 18, 2025
EUclaim B.V. logo

Reply from EUclaim B.V.

Thank you for your feedback and for highlighting our professionalism. We’re glad we were able to help you receive your reimbursement. Enjoy the holiday's ~ Jerry

Rated 5 out of 5 stars

Simple and perfect

Everything was correct and the process was straigthforward!

December 18, 2025
EUclaim B.V. logo

Reply from EUclaim B.V.

Hi Carlos, thank you so much for your review and your kind words. Enjoy the holiday's ~ Jerry

Rated 5 out of 5 stars

Reliable service

Reliable service. Easy communication.

December 18, 2025
EUclaim B.V. logo

Reply from EUclaim B.V.

Hi Kristiina, thank you so much for your review and your kind words. Enjoy the holiday's ~ Jerry

Rated 1 out of 5 stars

Don’t waste your time

After three weeks of back and forth requesting many documents they finally filed my claim….incorrectly. My flight was cancelled pure and simple. However they sent a letter to the airline saying they that I was claiming compensation because I was rerouted. So of course the airline refused the claim. The staff don’t read the file properly, they are not coordinated and there is clearly no quality control. Honestly a waste of time

December 5, 2025
Unprompted review
EUclaim B.V. logo

Reply from EUclaim B.V.

Dear Malayah Harper, your flight was cancelled and you booked a new flight. We understand you'd call this a cancellation, which it is. But because you booked a new flight, according to EU law this is considered a reroute. Hence, our letter to the airline speaks of a reroute. Hope this clears things up. Our team is working on your claim as we speak. ~ Jerry

Rated 5 out of 5 stars

Easy to work with.

They were easy to work with. Helped with any issues. I would use them again.

December 1, 2025
EUclaim B.V. logo

Reply from EUclaim B.V.

Thank you, Shelly!
Great to hear everything went smoothly and that we could help you along the way.
Enjoy your compensation! ~Jerry

Rated 5 out of 5 stars

Pleasantly surprised

Battled the case and didnt give up for more than a year and gave me constant updates during the whole process

November 17, 2025
EUclaim B.V. logo

Reply from EUclaim B.V.

Thank you for sharing your experience. I hope you are pleased with your compensation! ~ Fleur

Rated 5 out of 5 stars

Very well handled case!

Thank you, you handled my case very well!

November 17, 2025
EUclaim B.V. logo

Reply from EUclaim B.V.

Thank you for your review. I hope you are pleased with your compensation. ~Fleur

Rated 5 out of 5 stars

Well done and I am happy with the experience and outcome

It took around six months to complete the case, but this delay was clearly not attributable to EUclaim. Airlines appear to be extremely slow and uncooperative when it comes to handling compensation requests directly, and as an individual claimant, I doubt we would have been successful on our own.

EUclaim handled the case consistently and professionally throughout. Their fee is on the higher side (approximately one-third of the compensation), but given the reality that airlines tend to ignore individual requests, it was still worthwhile. In the end, we received two-thirds of the amount, and we are happy with the outcome.

Overall, a positive experience, and without EUclaim we likely would not have been compensated at all.

November 2, 2025
EUclaim B.V. logo

Reply from EUclaim B.V.

Thank you for sharing your experience. We hope you are pleased with your compensation. ~Fleur

Rated 5 out of 5 stars

Know your rights - use EUClaim

Simple and straightforward process with great results. I had to follow up a couple of times over email but the whole refund process still only took around 3 weeks. You'd be stupid not to use them.

November 2, 2025
EUclaim B.V. logo

Reply from EUclaim B.V.

Thank you for sharing your experience. We’re pleased to hear that you’ve received your compensation. ~ Fleur

Rated 5 out of 5 stars

EUClaim did what another service…

EUClaim did what another service couldn’t do, with their help my claim from over a year ago finally was successful. Definitely appreciate the teams service and their tenacity.

November 2, 2025
EUclaim B.V. logo

Reply from EUclaim B.V.

Thank you for sharing your experience. We’re pleased to hear that you’ve received your compensation. ~ Fleur

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