Europacco Reviews 12,278

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service for its speed, reliability, and efficiency. Consumers appreciate the reasonable prices and the overall value they receive. Many reviewers highlight the seamless tracking system, which allows them to monitor their packages' progress. People are also satisfied with the quality of service and the helpfulness of the staff. Several reviewers specifically mention positive experiences with shipments from Italy to various destinations, noting the speed and care with which their packages were handled. The clear and transparent communication throughout the shipping process is another aspect that customers value.

Based on these reviews

Rated 5 out of 5 stars

I initially had my package sent to my home address via the Italian post office and after weeks of waiting I received the message that it had been sent back. Again it took weeks for my package to arr... See more

Rated 5 out of 5 stars

Delivered 4 big boxes(30kg each) from Ialy to germany in 3 days (as promised 2 to 4 days) at a very reasonable price. The only problem was the operator on the phone did not know English and I was not... See more

Rated 5 out of 5 stars

I sent a pack from Rome (Italy) to Oosterhout (Netherlands). Everything was great and the pack arrived in 5 working days (they received on Tuesday and shipped on Saturday). The only comment I would l... See more

Rated 5 out of 5 stars

Simple to use to send parcel to UK. Only issue being Poste Italia not understanding that the package wa being sent to Europacco in Bolzano before being relabelled to go to UK...

Rated 5 out of 5 stars

Pick up was smooth and punctual. Delivery smooth and very fast, all items were delivered carefully. Thank you so much, I always choose Europacco :)

Rated 5 out of 5 stars

I moved my 300 kg weighting 20 boxes with them from Italy to Netherlands. The price was the most reasonable and the service was completely satisfying. I am so happy with the service I received.

Rated 5 out of 5 stars

everything cheaper, and tracking was clear. The package arrived in 6 days in great condition. Perfect I will use it again.

Rated 5 out of 5 stars

I am very satisfied with the services rendered. Very good IT, not complicated, secure posting, the small parcel arrived savely at the end destination

Rated 5 out of 5 stars

I've left a plush in Italy after vacation. I asked somebody to send it to me back to NL. Ive found Europacco on the internet. I've ordered the transport from NL, the plush was picked up after a day, a... See more

Rated 5 out of 5 stars

I had a pickup from rome to berlin with a very economic price, everything was clear and transparent and package was delivered in the desired time

Rated 5 out of 5 stars

Left my phone in a hotel in Rome. Was delivered to Berlin in perfect condition within 5 days. Everything worked out really nice.

Rated 5 out of 5 stars

All worked out very smoothly. They were fast in delivering my parcel, and the communication to clarify some details was also very effective.

Rated 5 out of 5 stars

Fast reply, delivery on time without any problem. I shipped two boxes from Italy to Germany, and would ship again, when I move back.

Rated 5 out of 5 stars

We regularly purchase palletized products from Italy to the Netherlands, and we always choose Europacco for transportation. Their service is fast, reliable, and we’re very satisfied.

Rated 1 out of 5 stars

Don’t use Europacco ever, once your package is lost they won’t compensate anything. Such company should not exist. They can do wherever they want with your package and you are responsible. Better to u... See more

Company replied

Rated 5 out of 5 stars

We received our item in a week. It took a couple of days to get to Bolzano, but as soon as it was in UPS hands the delivery sped up.

Rated 1 out of 5 stars

Do not use this service. I reached out after a couple of weeks due to no further updates on their website. I was then told it appears my package is lost and they sent me a generic DHL link stating any... See more

Company replied

Rated 1 out of 5 stars

Really awful experience, do not recommend!! The luggage was supposed to arrive in 5/7 ( working) days but after 10 days it was returned to GLS center ( which they used a partner) as the d... See more

Company replied

Rated 1 out of 5 stars

I booked a shipment with Europacco but no courier ever came. Despite this, the courier reported failed attempts, which is false, and I have proof to demonstrate it. When I raised the issue, Eur... See more

Company replied

Rated 1 out of 5 stars

Euro 66.4 to forward a forgotten items from a hotel in Italy to Switzerland......tottaly insane

Rated 1 out of 5 stars

After staying in for 9 hours on pick up day, I sent three emails over four days to inform that no courier came to pick up the parcel and could I rebook, but could not manage to stay home on two partic... See more

Company replied

Rated 3 out of 5 stars

The guy from the delivery refused to deliver the package in my apartment and left it at the elevator. Other than that the service was fast and efficient.

Company replied

Rated 1 out of 5 stars

My package arrived completely destroyed, and the insurance was worthless—it covered nothing. I strongly recommend reading the terms carefully because so many items are excluded from co... See more

Company replied

Rated 2 out of 5 stars

Shipping with them is extremely easy and the customer support is always available but their job is also including having my package being delivered in good conditions and protect my shipping es... See more

Company replied

Rated 5 out of 5 stars

It arrive in less than 40.hours I'm Gona do same thing allyays if they be that good and safe for everything I'm happy I found you guyss

Rated 5 out of 5 stars

Shipped a pack of coffee from Italy to German. I am very happy with the Europacco service.

Rated 5 out of 5 stars

They are very reliable and punctual. I can highly recommend them.

Rated 3 out of 5 stars

Very quick, but very expensive. The price is to expensive

Company replied

Rated 5 out of 5 stars

I used their service to ship between Italy and Munich. Everything went well with a fair price.

Rated 1 out of 5 stars

I want to share my experience with Europacco to warn others about their misleading insurance policies and poor customer service. I booked a shipment with Europacco and purchased a... See more

Company replied

Rated 5 out of 5 stars

worked out great! Easy to set up, and zero issues with the shipment. will use them again!

Rated 2 out of 5 stars

Delayed pickup, too late delivery.

Company replied


Company details

  1. Shipping Company
  2. Courier and Delivery Service
  3. Courier Service
  4. Delivery Service
  5. Shipping and Mailing Service
  6. Shipping Service

About Europacco

Written by the company

Europacco.com è un portale online di spedizioni con sede a Bolzano, che offre ai suoi clienti la possibilità di acquistare un servizio con ritiro a domicilio e consegna in tutto il mondo. Utilizzando i migliori spedizionieri, europacco.com garantisce un ottimo servizio veloce ed economico adeguato sia ai clienti privati che alle aziende.

I prezzi imbattibili sono una conseguenza dell'elevato volume di spedizioni gestite che permette ad europacco di proporre scontistiche ai propri clienti. Grazie all'utilizzo di tecnologie avanzate, ad anni di esperienza nel settore della logistica e alla gestione del Servizio Clienti, europacco.com riesce ad offrire un servizio semplice, economico e professionale a tutti i suoi clienti.

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Europacco.com

Written by the company

da casa tua in tutto il mondo...
Scegli di affidare i tuoi pacchi, documenti o bancali ad europacco.com. Compila il modulo online su www.europacco.com, effettuata il pagamento e rimani in attesa del ritiro da parte del corriere incaricato per il giorno previsto. Facile, veloce ed economico!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Broken bags

All the bags of the box containing my clothes were broken.

February 6, 2026
Europacco logo

Reply from Europacco

Dear Ms. Murguialday Rodríguez Aitana,

We regret your negative review.

Please note that, in the event of damage, a claim can be filed if reported within 48 hours of delivery by email to support@europacco.com. Having checked, we have no record of you ever reporting the damage, despite our previous email correspondence.

We apologize for the inconvenience and any discomfort caused and send you our

Best regards,
TEAM europacco

Rated 5 out of 5 stars

It's Great

everything cheaper, and tracking was clear. The package arrived in 6 days in great condition. Perfect I will use it again.

February 4, 2026
Rated 2 out of 5 stars

parcel was damaged and also took more…

parcel was damaged and also took more than 16 days

January 13, 2026
Europacco logo

Reply from Europacco

Dear Mr. Somawanshi Prashant,

we regret your negative review.

Please be informed that the transit times for our shipments to the Netherlands, under optimal transport conditions, are 3–4 business days and are to be considered estimated and not guaranteed.

In your case, as the shipment was sent during the holiday period, and therefore included several non-working days, the shipment recorded a transit time of 7 business days (and not 16 days, as reported by you). However, we apologise for the delay, which was due to the period.

Kind regards,
Team Europacco

Rated 5 out of 5 stars

Best delivery service

Pick up was smooth and punctual. Delivery smooth and very fast, all items were delivered carefully. Thank you so much, I always choose Europacco :)

November 21, 2025
Rated 5 out of 5 stars

Fast delivery and safe

It arrive in less than 40.hours I'm Gona do same thing allyays if they be that good and safe for everything I'm happy I found you guyss

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Delivered 4 big boxes(30kg each) from…

Delivered 4 big boxes(30kg each) from Ialy to germany in 3 days (as promised 2 to 4 days) at a very reasonable price. The only problem was the operator on the phone did not know English and I was not able to explain my urgent case as I read in some reviews that the courier did not show up on the scheduled day; however the communication through email was ok and everything was one on time.
Will use this service again

November 13, 2025

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