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Store staff so unnecessarily rude and unethical - scam for tourists
It was my worst experience in an airport store, 4th February 2025 between 2PM and 5PM - PARIS ORLY TERMINAL T2.
My wife went to the EXTIME DUTY FREE PARIS store and saw labelled a Kinder toy with kinder surprise choco inside of it for aorund 10€. She decided to bought, but when the bill come out (the store did have any screen to check each item price) it was to expensive the overall price of the 3 items she bought. So she asked gently what was the price of the 3 items, and one of them the Kinder Toy was 25€ instead of 10€. She asked the refund of 15€, because the price should be the one labelled at the store so the store employee went directly to the area where the item was stored and changed the price (after this moment the employee and the manager argue that the price was there and my wife should learn how to read first, so unpolite this men). The employee kept saying it was 25€, so she asked him she wanted to talked with the manager to check and confirm with video cameras what happened, but the employee refuses. She had to fake a robbery to appear the security guy who said he did not have anything to do regarding that episode. After 30min appear a manager who did not have the good manners to come near us to talk about what happened. We went to the store again talked with him, we kept saying the same of the employee that the price was there but it was not and more people at the moment could confirm that also the video cameras could confirm. We saw more things with double prices inside this store, which seems to be a modus operandi to scam tourists. We are still waiting for some one responsible for these stores to talk with us and refund the difference between what we paid and the real labelled price. I never saw faced airport and store staff so unnecessarily rude and unethical.
TICKET Nº 1119
DATE: 04-02-2025 15:2244
CAISSE: 001- Ets: L0M6
CAISSIER: 4866- david COH
February 4, 2025
Unprompted review
Expensive wine sold with no year indicated!!
A French airport duty free website that in their wine section sells wine at up to prices over EUR 500 without indicating anywhere the year of the wine! In France! They cannot be that stupid, so it is clearly to stop people comparing non-airport prices and realising that they are being royally ripped off. And they let you buy in advance and pick up at the airport - hahahahaha
October 10, 2024
Unprompted review
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