FlameSpade Reviews 44

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are very satisfied with the quality of the lighters, describing them as cool, useful, and gorgeous. Many recommend Flamespade for premium quality lighters, highlighting the attention to detail in the products. The lighters are considered to be worth the money, with some even exceeding expectations. However, some consumers have reported issues with their orders, such as missing items or lighters not arriving. Others have experienced lighters breaking shortly after use. Despite these issues, the business is praised for its exceptional customer service, with staff being helpful in resolving problems, providing replacements, and offering guidance. Many would recommend the company and order again, appreciating the great quality, prices, and service.

Based on these reviews

Rated 4 out of 5 stars

The lighters are very cool and useful! Some items were forgotten but the staff are extremely helpful and have been helping me get a charging cable and flame adjustor. I’d highly recommend buying a l... See more

Company replied

Rated 4 out of 5 stars

It took a while for my order to be delivered. But once I received the products, I was very satisfied with them. Even when I wanted to return something, they were very helpful.

Company replied

Rated 3 out of 5 stars

The delivery time was alright if not good but after the first use the spark igniter stoped working consistently. Only actually working once in every thirty attempts at ignition.

Company replied

Rated 5 out of 5 stars

Overall experience was great. Flamespade has exceptional customer service and they made sure I received what I paid for. They also made sure my lighters would work, and if not they sent out replacemen... See more

Company replied

Rated 1 out of 5 stars

Broke on the first day. Was using the flame adjuster and then the cylinder popped out suddenly, since then every time I open the lighter gas spews out of the nozzle (fire breather lighter) until i... See more

Company replied

Rated 1 out of 5 stars

Order arrived this morning and is missing the main item in which I even placed the order for. Fancy little box for the Sanji's lighter showed up, but to my suprise, there was no lighter inside. BUYERS... See more

Company replied

Rated 1 out of 5 stars

First of all, the first lighter I ordered never arrived, thankfully I was issued a refund but when I ordered again the two lighters i ordered both stopped working after about a week of use. I think fo... See more

Company replied

Rated 5 out of 5 stars

Over a month after ordering, I haven't received my product even though it has apparently shipped. Tracking information provided shows no updates or movement. Edit: Flamespade reached out to me to f... See more

Company replied

Rated 5 out of 5 stars

First time ordering at FlameSpade. I ordered three different lighters on november 20th and recieved my package december 5th, which I found to be fairly quick, giving I live in the Netherlands and it... See more

Company replied

Rated 5 out of 5 stars

I bought the Thor's hammer lighter, works brilliantly and the attention to detail is amazing! I had linked my shop app for my purchase which didn't update me at all, so I had actually emailed the co... See more

Company replied

Rated 5 out of 5 stars

The lighters are dope as hell, the attention to detail is pretty cool too I got the cannon lighter and the wheels on it will actually roll I thought that was cool lol. Good service too, if your in dou... See more

Company replied

Rated 5 out of 5 stars

Amazing service, my package didn't come and I emailed them about it. Immediately they offered to resend it and I got it a week later. Love the lighters here. Extremely cool and quality.

Company replied

Rated 2 out of 5 stars

I didn't even get the damn order but I got a refund so whatever. I probably won't order from here again

Company replied

Rated 5 out of 5 stars

I have ordered there Twice and bought a total of 3 Lighters, 2 of them were perfect and the quality was great. One lighter had a Malfunction which i notified the Support about and got quick and good h... See more

Company replied

Rated 5 out of 5 stars

This company stands behind their products! The lighter I originally bought was defective and FlameSpade Support replaced it with a new one which works great 👍 I will be getting another!

Company replied

Rated 5 out of 5 stars

Very helpful customer service! special shoutout to an Emily M we spoke to through their support email who was very kind and helpful! Would 100% order again, great quality, great prices and great peopl... See more

Company replied

Rated 5 out of 5 stars

The lighter I ordered is perfect and well excided my exceptions. The build quality is fantastic, something im not used to in the modern era. Well worth the money.

Company replied

Rated 5 out of 5 stars

The lighters are absolutely gorgeous and adore them so much, I’m so thankful that flame spade are able to provide for that and honestly, DO order again cause it’s amazing.

Company replied

Rated 5 out of 5 stars

Would recommend this company bought my mum a fun gun lighter and she loves it! Customer service excellent:)

Company replied

Rated 5 out of 5 stars

Excellent product and customer service experience. I really love my Sanji's Lighter, the weight, sound, and overall quality is superb.

Company replied


Company details

  1. #2 of 2 best companies in Novelty Store
  2. #2 of 2 best companies in Camping Store
  3. #3 of 3 best companies in Cigar Shop
  4. #6 of 8 best companies in Collectibles Store
  5. #9 of 10 best companies in Gift Shop
  6. #13 of 13 best companies in Hobby Store

Written by the company

Welcome to FlameSpade, the premier destination for unique and innovative lighters. We are committed to creating quality lighters that are both stylish and affordable. At FlameSpade, we believe that a lighter is not just a tool, it's a reflection of your personal style. That's why we offer the widest range of torches, electric lighters, wick lighters, vintage-styled lighters, novelty lighters, match lighters, and many more. Whether you're looking for a sleek and sophisticated design or a quirky and fun option, we have something for every preference. We take pride in the quality of our lighters, and we ensure that every product is crafted with the highest quality materials. Our attention to detail guarantees that each lighter is not only aesthetically pleasing but also durable and long-lasting. Our lighters are perfect for anyone looking to make a statement, from gift-givers to avid lighter collectors. We keep our prices affordable so that everyone can enjoy the unique designs and high-quality craftsmanship without breaking the bank. We are committed to providing our customers with exceptional service and a seamless shopping experience. Our extensive collection of lighters ensures that you will find exactly what you need, and our dedicated team of experts is always on hand to assist you with any questions or concerns you may have. Whether you're looking for a cool gift, starting a collection, or just want to stand out from the crowd, we look forward to providing you with the perfect lighter to compliment your own unique style-styled


Contact info

3.8

Great

TrustScore 4 out of 5

44 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing service

Amazing service, my package didn't come and I emailed them about it. Immediately they offered to resend it and I got it a week later. Love the lighters here. Extremely cool and quality.

December 28, 2025
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Reply from FlameSpade

Hi Candice, thanks so much for your review.

Our sincerest apologies for any delivery issues, but we’re glad to hear our team was able to take care of it quickly and get a new order sent to you! It’s great to know you’re happy with the quality of your lighters as well!

We really appreciate your kind feedback, and feel free to reach out if you ever need anything. We look forward to serving you again in the future!

Rated 3 out of 5 stars

The igniter is bad!!

The delivery time was alright if not good but after the first use the spark igniter stoped working consistently. Only actually working once in every thirty attempts at ignition.

November 27, 2025
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Reply from FlameSpade

Hi Darcy, thank you for bringing this to our attention.

We’re sorry to hear about the ignition issue you’re experiencing with your Sith Torch. This can oftentimes be fixed by moving the ignition wire more towards the ignition port. We've reached out to you over email to help!

All of our lighters come with a 1-Year Warranty, so if you received a faulty one, we’ll gladly send you a replacement free of charge.

We kindly ask that you follow over email at your earliest convenience!

Rated 5 out of 5 stars

First time ordering at FlameSpade

First time ordering at FlameSpade. I ordered three different lighters on november 20th and recieved my package december 5th, which I found to be fairly quick, giving I live in the Netherlands and it had to be shipped there.

I am very pleased about the quality of the lighters. Everything was complete and works great. I would definitely recommend ordering one of FlameSpade's lighters!

December 5, 2025
Unprompted review
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Reply from FlameSpade

Hi Sebastiaan, thank you for your wonderful review!

We're so glad to hear your order arrived quickly to the Netherlands, and that all of your lighters exceeded your expectations in quality and performance.

We truly appreciate you recommending us, and are happy to have you as a first-time customer.

Feel free to reach out if you ever need anything, and we look forward to serving you again in the future!

Rated 1 out of 5 stars

Only recieved an Empy Box

Order arrived this morning and is missing the main item in which I even placed the order for. Fancy little box for the Sanji's lighter showed up, but to my suprise, there was no lighter inside. BUYERS BEWARE! Ironic that reviews can only be written on their website via invitation only also... NOT a trustworthy company.

December 6, 2025
Unprompted review
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Reply from FlameSpade

Hi Clayton, thank you for bringing this to our attention and we sincerely apologize for any inconvenience this may have caused.

This should have definitely been caught by our team prior to shipping out, but we understand things like this can happen.

Please note, you're always welcome to email us at [email protected] or through the "Contact Us" page on our website and we're always more than happy to send you a free replacement if things like this occur.

All of our support tickets are answered within 24 hours. However, we understand if you felt the need to leave a negative review, before giving us a chance to resolve this.

Checking your support ticket with our team, it looks like we've already set you up with a free replacement order for your Sanji's Lighter.

We hope you enjoy your lighter when it arrives, and feel free to reach out if you ever need anything!

Rated 5 out of 5 stars

Smooth experience

Produce arrived in a timely fashion and was of incredibly high quality, customer service was responsive when I reached out for more information on the lighter

November 18, 2025
Unprompted review
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Reply from FlameSpade

Hi Arshian, thanks for your review!

We’re glad to hear your order arrived on time and that you're happy with the quality of your lighter.

Thank you as well for the kind words about our customer service. We always do our best to provide exceptional service, so we appreciate when it's recognized!

Feel free to reach out if you ever need anything, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Great Customer Service

This company stands behind their products! The lighter I originally bought was defective and FlameSpade Support replaced it with a new one which works great 👍 I will be getting another!

November 7, 2025
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Reply from FlameSpade

Hi William, thank you for your wonderful review!

Our sincerest apologies that the first lighter you received was defective, but we’re so glad to hear our support team was able help you out, and send you a replacement lighter that works perfectly.

We truly appreciate your kind words and continued support. Feel free to reach out if you ever need anything, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

My order went missing, Flamespade made it right

Over a month after ordering, I haven't received my product even though it has apparently shipped. Tracking information provided shows no updates or movement.

Edit: Flamespade reached out to me to fix this issue, and resent my order with an additional gift. I am very satisfied with the quality of the products they sent.

September 25, 2025
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Reply from FlameSpade

Hi Austin, thank you for bringing this to our attention, and we apologize that you haven't received your order yet.

After checking your tracking, it appears that your order was likely lost in transit. We sincerely apologize for any inconvenience this may have caused.

Due to the inconvenience, we would be happy to send you a replacement order free of charge. On top of that, we'll be happy to include a free lighter under $50 of your choice to be sent with your replacement order.

We've reached out to you over email. Once you have decided on a lighter, please let us know and we'll get you set up with a replacement order right away! Otherwise, if you'd prefer a full refund, we'll be more than happy to have that issued for you instead.

Edit: Hi Austin, thank you for updating your review, and we're so happy to hear that you received your new order, along with the additional free lighter we included!

We hope you enjoy all of your lighters for years to come, and feel free to reach out if you ever need anything. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Overall experience was great

Overall experience was great. Flamespade has exceptional customer service and they made sure I received what I paid for. They also made sure my lighters would work, and if not they sent out replacements. They’re very helpful when it comes to trouble shooting and guiding you step by step. Overall would recommend flamespade in getting premium quality lighters and getting your moneys worth.

October 16, 2025
Unprompted review
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Reply from FlameSpade

Hi Christian, thanks for your review!

We're so glad to hear you had a great experience and that our team was able to help ensure everything worked perfectly. We always do our best to provide our customers with exceptional service, so we truly appreciate your kind words!

We hope you enjoy your lighters, and feel free to reach out if you ever need anything. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Great lighters I've got from here

Great lighters I've got from here. Will be ordering more in future for friends and family

October 22, 2025
Unprompted review
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Reply from FlameSpade

Hi Randy, thank you for your review.

We're really glad to hear you're enjoying your lighters and that you plan to order some for your friends and family as well!

We hope you enjoy your lighters for years to come, and feel free to reach out if you ever need anything. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Very supportive

They were very supportive and helpful in helping me with my questions and responded in a very timely manner, would definitely recommend these guys for anyone's lighter needs

October 9, 2025
Unprompted review
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Reply from FlameSpade

Hi Kyle, thank you so much for your wonderful review!

We always do our best to provide exceptional support, so we appreciate your kind words. We're happy to hear our team was able to help you quickly and effectively!

We truly appreciate you recommending us. Feel free to reach out if you ever need anything, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

The lighter I ordered is perfect and…

The lighter I ordered is perfect and well excided my exceptions. The build quality is fantastic, something im not used to in the modern era.

Well worth the money.

October 1, 2025
Unprompted review
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Reply from FlameSpade

Hi Wesley, thank you for your great review!

We’re so glad to hear the Dragonfire Lighter exceeded your expectations and that you’re impressed with the build quality. We always do our best to provide exceptional products so we truly appreciate your kind words!

Feel free to reach out if you ever need anything, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

The lighters are dope as hell

The lighters are dope as hell, the attention to detail is pretty cool too I got the cannon lighter and the wheels on it will actually roll I thought that was cool lol. Good service too, if your in doubt about your order you should reach out to them for sure!

August 21, 2025
Unprompted review
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Reply from FlameSpade

Hi Kevin, thank you for your glowing review!

We’re so glad to hear you’re enjoying your Cannon Lighter and its attention to detail.

We’re also happy that you had a great experience with our customer support. We always do our best to provide exceptional service, so it truly means a lot when it's recognized!

Feel free to reach out if you ever need anything, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

The lighters are absolutely gorgeous…

The lighters are absolutely gorgeous and adore them so much, I’m so thankful that flame spade are able to provide for that and honestly, DO order again cause it’s amazing.

September 4, 2025
Unprompted review
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Reply from FlameSpade

Hi Charlie, thank you for your wonderful review.

We’re thrilled to hear you love your lighters, and that you find them to be absolutely gorgeous!

Please feel free to reach out to us anytime if you ever need anything, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Super cool lighter

Super cool lighter; much more substantial than expected!

July 28, 2025
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Reply from FlameSpade

Hi Lincoln, thanks for your great review!

We’re so glad to hear you're loving your Sith Torch, and that it exceeded your expectations.

Feel free to reach out if you ever need anything, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service! special shoutout to an Emily M we spoke to through their support email who was very kind and helpful! Would 100% order again, great quality, great prices and great people!

July 31, 2025
Unprompted review
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Reply from FlameSpade

Hi Melia, thank you so much for the kind words!

We're so glad to hear that Emily was able to help you out, and she’ll be happy to know she made your experience a great one.

Feel free to reach out anytime, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

The lighter is good in quality and…

The lighter is good in quality and really cool of you're a fan of 'One Piece

July 24, 2025
Unprompted review
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Reply from FlameSpade

Hi Bilal, thank you for your great review!

We're glad to hear you’re enjoying the quality and style of your Sanji's Lighter, and we hope you enjoy it for years to come.

Feel free to reach out if you ever need anything, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Great product & help

I bought the Thor's hammer lighter, works brilliantly and the attention to detail is amazing!
I had linked my shop app for my purchase which didn't update me at all, so I had actually emailed the company and they were very helpful with getting my tracking sorted for me. Would definitely buy from them again!

June 6, 2025
Unprompted review
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Reply from FlameSpade

Thank you for your wonderful review!

We're so glad to hear that you're enjoying the Thor's Hammer Lighter and that you appreciate the attention to detail.

Our apologies if the Shop app wasn't relaying the tracking information, but we're glad we could help you out.

Feel free to reach out if you ever need anything, and we look forward to serving you again in the future!

Rated 4 out of 5 stars

Good costumer support

It took a while for my order to be delivered. But once I received the products, I was very satisfied with them. Even when I wanted to return something, they were very helpful.

June 12, 2025
Unprompted review
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Reply from FlameSpade

Thank you for your feedback!

We're so glad to hear that you're satisfied with your lighters, and it's great to know that our team was able to assist you with the return process for one of your lighters.

Feel free to reach out if you ever need anything, and we look forward to serving you again in the future!

Rated 2 out of 5 stars

I didn't even get the damn order but I…

I didn't even get the damn order but I got a refund so whatever. I probably won't order from here again

April 27, 2025
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Reply from FlameSpade

Thanks for your review, and our apologies that you never received your order.

Checking from our end, your order had been among a group of orders that had been lost in transit. As soon as this had come to our attention, we reached out to all customers affected.

Checking our communications, it looks like you opted for a full refund instead of being sent a free replacement order.

We understand your concern with placing a new order. While we always do our best to provide our customers with exceptional service, we understand that packages can be lost in transit occasionally.

It's a rare occurrence, and we can assure you it's unlikely that your order would be lost in transit again. In the case that your order is lost in transit again, we'll always be happy to provide you with a full refund or a free replacement order.

You're more than welcome to reach out if you ever need anything, and we hope to have the opportunity to serve you again in the future.

Rated 1 out of 5 stars

ordered late April

ordered late April, still have not recevied product

April 27, 2025
FlameSpade logo

Reply from FlameSpade

Thank you for bringing this to our attention, and we sincerely apologize that you haven't received your order yet.

Checking your order's tracking, it looks like it had been lost in transit. We truly apologize for any inconvenience this may have caused.

We'd be more than happy to issue a full refund on your order, or send you a replacement order with 2-3 day expedited shipping free of charge. We've reached out to you over email!

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