Floorheating-Direct Reviews 339

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

have just bought under floor heating kit to fit over a timber sub floor with the use of pre formed polystyrene panels and then engineered oak flooring on top of that. easy to fit and has a realy good... See more

Rated 5 out of 5 stars

Ordered spare part for underfloor heating. Part was best price available online, cheaper than eBay or Amazon or any other supplier. Online ordering and account set up was simple and straightforward.... See more

Rated 5 out of 5 stars

JAMES PRINGLE HAS LOOKED AFTER ME AND MY FIRM ON MANY OCCASIONS THROUGHOUT MULTIPLE PROJECTS. THE MATERIALS ARRIVED THE NEXT DAY AND WERE AS EXPECTED. WHEN WE REQUIRED EXCHANGES THE ITEMS WERE S... See more

Rated 5 out of 5 stars

Great product..'water pipe deicers' this is my second order in as many weeks. After the problems from the recent bad weather & the installation of the first batch of heaters they worked so well im now... See more

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Company details

  1. Tool Store

Information provided by various external sources

We manufacture and supply leading brands of Electric and Water Underfloor Heating systems, all of our systems are certified to the highest European standards. We have been leading the industry for the last 25 years


Contact info

4.9

Excellent

TrustScore 5 out of 5

339 reviews

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Rated 5 out of 5 stars

Excellent service

I received a phone call within 2 minutes of placing the order to confirm the delivery address and order details. The heating mat arrived on the planned delivery date. Excellent service

June 27, 2024
Rated 5 out of 5 stars

Helpful above and beyond

The website was simple and clear, however when I ordered I didn't realise that the item came with a sensor which I had ordered separately. I received a phone call from floor heating direct to say the extra part I had ordered was not required and they would happily refund me. I was very pleased they took the time to contact me. I will order all my underfloor heating equipment from them after this experience. Thank you. JB

December 2, 2023
Rated 5 out of 5 stars

These guys are fantastic

These guys are fantastic- I had a query about a 10 year old control panel for underfloor heating that had failed and they supported me in finding a replacement product at a really good price - all within about 15 mins. Would really recommend this company

November 14, 2023
Rated 4 out of 5 stars

Great service with one suggestion

After I made my order, I was immediately contacted and informed of a strike in the UK which prevented my express delivery. Good side of it was that I was instantly informed and given a choice on how to proceed with the delivery. Spot on service, unfortunate of the events. I'd suggest being a bit more flexible on the express delivery side - if one (as me) pays express delivery for +8 pounds in my case, you can deduct it if there is a strike as it would have been delivered in the same time frame with a normal delivery. Besides that, all was great. Cheers.

November 29, 2022

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