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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers highlight mixed experiences with the products they received. Some people mention receiving items in excellent condition, like new, and with all functions working correctly. Others report issues such as broken devices, missing accessories, or receiving the wrong item altogether, including a case where a customer received a piece of soap instead of the ordered phone. Experiences regarding the quality of products are varied, with some customers praising the top-notch quality and others complaining about defects, weak batteries, or phones that stop working after a short period. The delivery service also receives mixed feedback. While some people appreciate the fast delivery and good communication, others report problems with delays, extra charges, and unhelpful delivery personnel.

Based on these reviews

Rated 3 out of 5 stars

Services good and receive good condition device but missing some accessories in box wemen to see it is used mobile not box pack. But you happy received original product

Rated 5 out of 5 stars

Aside from being the cheapest price in the market. The quality of the items are topnotch. It looks brandnew. Keep me from buying more 🤣. Costumer service/ aftersale is also very helpful in resolving... See more

Rated 5 out of 5 stars

I received my package within a week. I got proper updates when I asked about my order. All the gadgets ordered are working and some even came eith a screen protector. All chargers are working.So prett... See more

Company replied

Rated 5 out of 5 stars

I am writing my honest review. I ordered Lenovo ThinkPad p50 laptop and it's look amazing like new and using from one month it's perfect fine. I recommend my friend and he ordered Dell laptop th... See more

Rated 5 out of 5 stars

Fone Zone I an A big scam website ... Don't order any product from Fone Zone ....stay safe and report to the cyber crime branch First I have order iphone 6 and it delivery to me in the same de... See more

Rated 5 out of 5 stars

The apple 13 is surely a brand new product and I’m happy about that. But the refurbished Samsung galaxy Note9 I bought, The firmware is modified or unofficial (e.g., rooted or manually flashed).😔... See more

Rated 5 out of 5 stars

I bought iphone most of times from phonezone everytime cell is very very best condition 100% original its look like bran new iphone.

Rated 5 out of 5 stars

Good communication with fast response,good shipment quality,But delivery please are asking us to pay more and they don't deliver at our door step

Company replied

Rated 5 out of 5 stars

Your customer service is great instant reply and some products are good but the delivery system is very bad the DHL Express delivery person is very mean if u can switch the delivery system

Company replied

Rated 5 out of 5 stars

The device performance is working good and it was delivered in time

Rated 1 out of 5 stars

Everyone in this company are terrible human beings. Once you buy a device from them and you found it’s defective, you will be in deep trouble dealing with unreliable people. They will treat you like i... See more

Company replied

Rated 1 out of 5 stars

They are completely fraudulent. They provide fake tracking IDs, and after a couple of days, they cancel the shipment, marking the status as 'returned to seller.' I ordered an Apple mouse, made the pay... See more

Rated 1 out of 5 stars

The shipping process is a struggle, takes weeks to sort orders out,their consultants don't reply to texts or queries, neglect your order, will not attend to any requests from DHL. My order has... See more

Company replied

Rated 1 out of 5 stars

ordered an iPhone 12 (Silver, “Good” condition) from FoneZone on 26th June, paid (including shipping). The website showed different grades (Normal, Good, Excellent), and I selected "Good". A fe... See more

Company replied

Rated 1 out of 5 stars

Subject: Complaint – Wrong Item Delivered (Order No: FZC34551 / AWB: 23207910214443) Dear FoneZone Team, I am writing to file a complaint regarding my recent order... See more

Rated 1 out of 5 stars

I ordered an iPhone 6 from Fonezone.ae and they sent me an iPhone 7 instead, calling it a “complimentary upgrade” as if I should be happy about receiving the wrong product. I wanted what I ordere... See more

Rated 1 out of 5 stars

If any brother buys a phone from this iPhone 14 Pro Max company ! They open the phones in such a way that they open the whole phone and then they set them again. According to this, the phones become... See more

Rated 5 out of 5 stars

Good quality No scratches All functions working Thanks

Company replied

Rated 1 out of 5 stars

Order No-FZC34090 I am from India...... I have ordered from FONEZONE.COM iphone 5c on 10th September 2025.From 10th September to 15th November they sent me 3 iphone (5c,5s gold,5s gray)three time th... See more

Rated 1 out of 5 stars

don't waste your time and money on this fonezone. the device is in not in good condition. bad experienced. i ordered 128gb and they gave 64gb and they said they refund the remaining balance. I've alwa... See more

Rated 1 out of 5 stars

FoneZone gave me one of the worst online shopping experiences I’ve had. I ordered a Pixel 6 Pro 128GB but later requested to cancel it because I wanted a different phone. Instead of allowing... See more

Rated 1 out of 5 stars

The product was not good it's battery health is very week and also it's repair very badly. I have emailed for change or return but no response till yet. My experience is overall remains very very / ex... See more

Rated 1 out of 5 stars

Guys I have purchased a iphone6splus I wanted w different color thy have sent another color by the ways it's Okie....but as I tried to loggin apple id it didn't work and I tried to put sim but it was... See more

Rated 1 out of 5 stars

I live in Saudi arab. I buy a phone. But company saying pay charge for delivery your location is not exit that's why. But it's not my fault. Why they are saying pay courier charge for your product..

Rated 1 out of 5 stars

I ordered iPhone se 1st generation from Phone This is a very useless app, the service is very bad.Phonezone battery in it is completely useless. I had ordered it. The battery was completely usele... See more

Rated 1 out of 5 stars

Hii..I just want to share my experience.. Fone zone customer service was brilliant. I have order iPhone 12 pro. I have face many issues with phone. Phone speaker volume vely low. Silent t... See more

Rated 1 out of 5 stars

When I received my google pixel 6 pro it immediately started over heating when I turned on the phone to the point where I couldn't hold the phone for more than 2 minutes then it immediately powered of... See more

Rated 1 out of 5 stars

The worst experience ever. I ordered an iPhone SE 2020 from their website, and the picture also showed the iPhone SE 2020. Later, they called me and kept saying they only had the iPhone SE 1st g... See more

Rated 1 out of 5 stars

These folks are fake. We need to segregate reviews on country basis. FoneZone.Me may be their website in UAE, they are operating in india through FoneZone.com website. Basically these fol... See more

Rated 1 out of 5 stars

I call again and again for my query but I. Logo ka koi jawab nhi a rha maine kal iphone. 6s order Kiya hai uski maine 1000 ki advance pay bhi karsiya but for bhi in logo na kuch nhi bataya or na hi in... See more

Rated 1 out of 5 stars

Very bad service My order item laptop damaged all ready Money loss..very sad Lap charger not work Lap speaker not work

Company replied

Rated 1 out of 5 stars

Price is good but if someone buy form outside of UAE ITS VERY COSTLY I AM A RESELLER BUT I SELL THIS PHONE FOR MY LOSS

Company replied

Rated 1 out of 5 stars

They kept calling until I bought the item, but there was no reply after I bought the item.fake products

Company replied

Rated 5 out of 5 stars

Great communication on WhatsApp during the delivery process, and the phone was of quality as expected.

Company replied


Company details

  1. Electronics Company

Written by the company

Fonezone.me is a part of Super Click Trading LLC was established in 2021 and on a mission to drive UAE’s most Comprehensive Virtual TELECOM online Shopping Portal that helps Customers to make choices extract the best value for their money. Our Business Philosophy is simple:- “offer consumers what they want, when they want it”. At Fonezone.me, our vision is to be Earth's most customer centric company; to build a place where people can come to find and discover virtually mobile phones they want to buy online. With Fonezone.me, we endeavor to build that same destination in KSA by giving customers more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience – and provide sellers a world-class e-commerce platform. We Provides Our Customer With: Broader selection of products. Fastest Shipping to Our Customer’s Orders. Wide Range Of Choices for our Customer. Quick resolution of any concerns. Fastest and Secure way to browse.


Contact info

3.2

Average

TrustScore 3 out of 5

612 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

These folks are fraud

These folks are fake. We need to segregate reviews on country basis. FoneZone.Me may be their website in UAE, they are operating in india through FoneZone.com website.
Basically these folks are frauds.
I ordered a second hand iphone on 29th Dec 2025. Today it is 3rd Febraury, they stopped communicating with me. While ordering I was informed that shipping will start after 8 days of placing order. Although this is red flag, I was fed up with searching for a used iphone for nearly a month. Basically, my teenage daughter is using an iphone. I can't take it away because she needs it during her commute to college and back, for paying metro, auto riksha, bus. Also for studies (12th standard), internet(and ChatGPT) is the best source of knowledge.
Time line:
29 Dec 2025: Ordered, shipping to begin within 8 days
5th Jan 2026: FoneZone folks called me, told me that the shipping will be delayed by another 7 days.
14th Jan 2026: I don't see shipping information in their web site for my order. Called them but was told to call between 9am to 4pm.
15th Jan 2026: Nobody picked up my call, So I mailed them and sent a message on whatsapp.
16th Jan 2026: Not mail response, but there was a bot response that someone will respond to me
17th Jan 2026: Was told that the actual model I ordered is not available, but they are trying to get one. Was told that I would get to know the status in 5 days.
24th Jan 2026: Again asked in whatapp, was told to wait for few more days.
During this time, many mails were sent, no response, many whatsapp messages sent, received response but nothing promising. Now, they have stopped responding through all channels. I will attach screen shot of their interaction and order, shipping status.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Aside from being the cheapest price in…

Aside from being the cheapest price in the market. The quality of the items are topnotch. It looks brandnew. Keep me from buying more 🤣. Costumer service/ aftersale is also very helpful in resolving your concern and request. Im hundred percent satisfied and will definitely recommend it to everyone.

January 26, 2026
Rated 1 out of 5 stars

I live in Saudi arab

I live in Saudi arab. I buy a phone. But company saying pay charge for delivery your location is not exit that's why. But it's not my fault. Why they are saying pay courier charge for your product..

December 25, 2025
Unprompted review
Rated 1 out of 5 stars

Order No-FZC34090(FoneZone.com)

Order No-FZC34090
I am from India......
I have ordered from FONEZONE.COM iphone 5c on 10th September 2025.From 10th September to 15th November they sent me 3 iphone (5c,5s gold,5s gray)three time they sent defected product to me.And now they didn't responced to me.I am very dissatisfied and disappointed.

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

If any brother buys a phone from this…

If any brother buys a phone from this iPhone 14 Pro Max company ! They open the phones in such a way that they open the whole phone and then they set them again. According to this, the phones become very weak. Be careful before buying. Because of this, the phones become very weak, the display does not work well, then the speakers of the phones they are opening do not work well either network eSIM not working.💔😏

October 30, 2025
Rated 1 out of 5 stars

I would like to inform to everyone…

I would like to inform to everyone don’t order in this fraud website completely they are cheating I ordered iPhone 12mini 256gb bluebut I received I am phone12 mini red 64gb with poor condition battery for this wrong product I waited 30days once i ordered plz don’t order in this website

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Wrong Item Delivered (Order No: FZC34551 / AWB: 23207910214443)

Subject: Complaint – Wrong Item Delivered (Order No: FZC34551 / AWB: 23207910214443)

Dear FoneZone Team,

I am writing to file a complaint regarding my recent order from your website. I received a completely wrong and fake item. Instead of the product I ordered, the parcel contained a piece of soap.

This is extremely disappointing and unacceptable. I have attached photos and a video of the received parcel as proof.

Order Details:

Order Number: FZC34551

AWB Number: 23207910214443

Order Date: 03/10/2025

Delivery Date: 15/10/2025

Expected Product: APPLE IPHONE 6S PLUS GOLD

Received Item: A piece of soap

I request you to look into this issue immediately and arrange either a full refund or send the correct product at the earliest.
Please acknowledge this complaint and inform me about the next steps for resolution.

Attachments:

Photos of received parcel

Video proof

Invoice copy (if available)

Thank you,
Rajat Jain

October 15, 2025
Unprompted review

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