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3.9
8 reviews
Hasn’t replied to negative reviews
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Next level service and communication. Super friendly people and extremely fast delivery. Best value around. Brilliant.
Received in the UK within 48hrs and still cheaper than anywhere else inc. customs charges.
Disappointing experience with cancellation and refund policy.I placed an order on a Sunday and cancelled it the very next day (well within the 14-day cooling-off period), before anything had even been shipped. The shop initially insisted on deducting a 3% "administration fee" (€13.28) from my refund, claiming it was for "return service" — despite no product being sent and no actual return needed.This feels unfair and not in line with standard EU consumer rights for distance purchases, where cancellations before dispatch should result in a full refund without extra charges. Only after pushing back did they eventually process it properly, but the initial attempt to charge an unnecessary fee left a bad taste.While their coffee and gear selection looks good, this refund experience makes me hesitant to order again. Customer-friendly policies matter, especially for a small specialty shop. Hope they improve this for future customers.
Fantastic contact, great products and ships even outside of the EU! I'm very happy about the whole process and the grinder is top! Thank you!
Really happy with my purchase. My Profitec is the perfect combination of size and performance for what I need.
They've beeen really helpful with me to dial in my espresso too after I made my purchase.
Guy is super nice was incredibly helpful in sorting out shipping delays he was also super fast to respond to any questions the grinders are well priced with reasonable shipping could not fault the service at all would highly recommend to anyone considering a G-IOTA grinder.
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