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Still waiting for an order placed 2 weeks ago.
Reply from Freya Kobenhavn
Hi,
Thank you for your review. We’re sorry to hear that you’re still waiting for your order.
Please contact us at [email protected] with your order number, and we’ll be happy to check the status for you.
Kind regards
Freya Kobenhavn
They are in china and not in copenhagen, and they don't want to receive the package back ,
Is the baddest place you can buy from. It is china product, and they sold it with a expensive price , I have pay 700 danish krone= almost 100 euro for a bad quality that cost around 10 euro
They don't send the product that you see on picture,
Reply from Freya Kobenhavn
Hi,
Thank you for your review. We’re sorry to hear about your experience and understand your frustration if the product you received did not meet your expectations. That is certainly not the experience we want customers to have with Freya Kobenhavn.
We would like to review your case. Please contact us at [email protected] with your order number and, if possible, photos of the item, so we can look into this and see how we can assist you further.
Kind regards
Freya Kobenhavn
Rather avoid this store, its a scam. Did not get what I have ordered.
Reply from Freya Kobenhavn
Hi,
I’m very sorry to hear that you didn’t receive the item you ordered — that’s absolutely not the experience we want our customers to have.
Please contact us at [email protected] with your order number and a photo of what you received, so we can investigate the issue and resolve it for you as quickly as possible.
Kind regards,
Freya København
They are selling items without care labels which is against EU and Danish law. They claim items are cashmere but produced illegally. I have emailed customer services and they fully admit it is against EU and Danish law. This was a present for my wife's birthday. Offer - 10% off next purchase. Will be opening a case with the authorities and a chargeback. Criminal company
Reply from Freya Kobenhavn
Hi,
Thank you for your review. We are very sorry to hear about your experience, especially in connection with a gift for your wife. This is of course not the impression we want to leave.
We take all concerns about product labelling and material descriptions seriously, and we are currently reviewing the matter internally to ensure that our items meet the required standards. We would never intentionally mislead customers, and we apologise if anything has appeared unclear.
Please reach out to us again at [email protected] with your order details so we can look into your case properly and work toward a satisfactory solution for you.
Kind regards,
Freya København
The jacket isn’t the same as what I ordered. And it smells so badly, it nearly made me vomit. I hope we are able to return.
Reply from Freya Kobenhavn
Hi,
We’re very sorry to hear that the jacket you received does not match what you ordered, and that it arrived with an unpleasant smell — that is absolutely not the experience we want for our customers.
We will gladly help you with a return or another solution. Please contact us at [email protected] with your order number, and we’ll make sure to take care of this as quickly as possible.
Kind regards,
Freya København
Freya Kobenhavn went beyond giving a perfect response with a face-palm. The products of not only excellent quality were, basically, very beautiful, and just as the photos and descriptions informed. Their service team, the sort that ensures that both communication and delivery are reliable and efficient. Certainly, a company that knows very well the art of giving real luxury was therefore handed the five-star award with no hesitation.
Reply from Freya Kobenhavn
Hi,
Thank you so much for your wonderful review! We’re truly happy to know that you loved both the quality and beauty of our products, as well as the reliable service and delivery. It’s always our goal to deliver a luxurious and seamless experience for every customer. We greatly appreciate your kind words of support.
Warm regards,
Freya København
Freya Kobenhavn was excellent in every way possible. She did everything to comply and even exceed the requirements in every step. A product that is no less than a piece that combines the best of the arts of the fashion with reliability and luxury is there. The customer service team was very polite and committed to their professionalism, punctual as well as on time for the whole time. This is a luxury shopping that is rated as one of the best 5-stars experiences.
Reply from Freya Kobenhavn
Hi,
Thank you so much for your wonderful review! We’re truly happy to know that both our products and customer service exceeded your expectations. At Freya København, we take pride in combining luxury, craftsmanship, and care in everything we do. Your kind words mean the world to us.
Warm regards,
Freya København
Freya Kobenhavn is a shopper’s dream if you want to indulge in luxury without the usual hustle. Besides great quality, their products are well-made and are long-lasting. The team was very caring and made sure that I was treated well throughout my time of dealing with them. Both products and service have no other choice but to be rewarded with a rating of five stars.
Reply from Freya Kobenhavn
Hi,
Thank you so much for your thoughtful and generous review! We’re delighted to hear that you found both our products and service to reflect the luxury and care we strive to deliver. Your satisfaction is our greatest reward, and it means a lot that you took the time to share your positive experience.
Warm regards,
Freya København
Products from Freya Kobenhavn cannot be compared in quality with any other ones. They are superb in materials, very delicate in designs, and even will be over the years. The crew of the service was just in time, professional, and always ready to assist. They are a five-star company, with which shopping becomes easy, fun, and reliable.
Reply from Freya Kobenhavn
Hi,
Thank you very much for your wonderful feedback! We’re so happy to hear that you appreciated the quality, design, and service of Freya København. It’s great to know that our team made your experience smooth and enjoyable. We truly value your trust and look forward to welcoming you back again soon!
Warm regards,
Freya København
Freya Kobenhavn is the brand, in my opinion, that offers quality, luxury, and professionalism all together. Their pieces are modern, timeless, and really carefully made. The best customer services were provided by the people who really took care of the details of the whole process. Indeed, a corporation that deserves the highest possible rating!
Reply from Freya Kobenhavn
Hi,
Thank you so much for your amazing review! We’re thrilled to hear that you experienced the quality, luxury, and care we aim to deliver in everything we do. It’s wonderful to know that both our products and service made such a strong impression. Your kind words truly mean a lot to our entire team.
Warm regards,
Freya København
A walkachella was the shopping experience with Freya Kobenhavn. The products are the logo of quality and luxury. On the part of the customer, the service was timely, professional and very even. The whole process was easy and I left with a smiling face and good mood. I am definitely going to give this site a five-star rating!
Reply from Freya Kobenhavn
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your shopping experience with Freya København felt seamless and uplifting. It’s great to know you appreciated both the quality of our products and the professionalism of our service. We truly value your support and look forward to welcoming you back again soon!
Best regards,
Freya København
Absolute scam. Clothes from China, doesn’t correspond to picture. I ordered a denim shirt and after 2-3 weeks received some cheap smaller Asian size polyester shirt. Of course I wanted to returned and wrote to info@ twice - no one bothered to answer. But now reading other comments I can see id have to pay for this return too, which I’m not gonna. I wish I read it before ordering. Scammers
UPD: I wrote to info mail again as suggested in the reply and still no answer 🙌🏻
Reply from Freya Kobenhavn
Hi,
We are truly sorry to hear about this situation. It’s very disappointing to know you received an item that didn’t match your order or expectations, and that you didn’t get a response to your emails. That is not the level of service we want to provide.
If you can kindly resend your details, including your order number, directly to [email protected]
, we will make sure your case is prioritized and reviewed properly. We want to resolve this for you as quickly as possible.
Your feedback is very valuable to us, and we will use it to improve both our product accuracy and our customer support response times.
Best regards,
Freya-Kobenhavn Customer Service
Never received any product. I was sent a order confirmation and even tracking details from a Chinese carrier. How that was produced, I have no idea, but even with the local DAO parcel service, it ended up just being a registered shipment. No parcel ever existed. Don't buy anything there!
Reply from Freya Kobenhavn
Hi,
We are very sorry to hear about your experience. It sounds like something went wrong with your shipment, which should not happen. Please contact us at [email protected]
with your order number, so we can look into the tracking details and make sure you either receive your order or get a full refund.
Kind regards,
Freya København
I was pleasantly surprised by the elegance of their products. The material feels premium and carefully crafted, showing real attention to detail. It’s clear that this brand values both quality and design. Truly satisfied with my purchase and will be back again.
Reply from Freya Kobenhavn
Hi,
Thank you so much for your kind words. We’re delighted to hear that the elegance, quality, and attention to detail in our products made such a positive impression. It means a lot to know you’re truly satisfied, and we can’t wait to welcome you back again.
Kind regards,
Freya København
It is a fraudulent business.it should be report to the police
Reply from Freya Kobenhavn
Hi,
We are sorry to hear about your experience. Our aim is always to ensure customers receive the products they order, and we take such concerns seriously.
Please contact us at [email protected] with your order details so we can look into the matter and work towards a resolution.
Kind regards,
Freya København
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