Gemstone Lights Reviews 3,666

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the product's seamless integration and the wide array of preset patterns available. Consumers appreciate the vibrant colors and the ability to customize lighting for various occasions, with many noting how the lights enhance the look of their homes. People consistently praise the professionalism and politeness of the staff, from sales to installation. Reviewers highlight the efficient and clean installation process, with technicians often going above and beyond to ensure customer satisfaction. The post-sales service also receives high marks, with quick responses and effective solutions to any issues that arise.

Based on these reviews

Rated 5 out of 5 stars

Post-sales service is awesome! Gemstone installed our system in 2019 and I just discovered this weekend that one of the lighting sections had become loose from the eave - we have had some wicked wind... See more

Rated 5 out of 5 stars

Love how there are so many different preset patterns to choose from. It's a little difficult to get true colors when choosing a pattern as the system is somewhat touchy (ie true blue, bright orange).... See more

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Rated 5 out of 5 stars

So happy with my new track lights. Best investment ever. Makes my old house look new again and radient. Wish I did it sooner. All those years of dealing with getting up on ladder in the cold and light... See more

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Rated 5 out of 5 stars

Good company interactions. Always kept us informed from quote to install to app information. The quoted price was fair and no surprises. The Techs were prompt and cleaned up well, what you would ex... See more

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Rated 4 out of 5 stars

Love the lights! Install went great. However, the company lost our payment so we had to cancel and replace it. We were gifted a restaurant voucher to make up for the inconvenience but the restaurant... See more

Rated 5 out of 5 stars

The service we received from Kraun Electric was amazing. The technician was on time, cleaned up any mess and took the time to show us how to operate the lights. The lights look wonderful and we were... See more

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Rated 5 out of 5 stars

Quick, professional, hub was installed in a good spot (garage), no wires showing. Bright colors…I’m still playing around with different animations. So far so good

Rated 5 out of 5 stars

From quote to installation, my experience was nothing but professional. This product is fantastic! The quality is amazing, they can colour match any soffit colours for a seamless installation. All... See more

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Rated 5 out of 5 stars

We decided to invest in a Gemstone Lighting system after meeting with the local dealer. Aurora Exteriors did a great job explaining the benefits of his amazing lighting system. We initially did the... See more

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Rated 5 out of 5 stars

Amazing job from beginning to end…..I deal with contractors all day as a home builder and sometimes things just don’t go right but Silverhills Bells did a top notch job and I would give them my highes... See more

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Rated 5 out of 5 stars

Talked with the online support tech regarding an issue with our lights not working properly. I was advised someone would be out in 2-3 business days. Three hours later (same day as reporting issue) th... See more

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Rated 5 out of 5 stars

Everyone from sales to the installers were absolutely professional and polite! We’ve only had our lights for a week but it’s been fun just playing around with all the colors and styles! We have lights... See more

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Rated 5 out of 5 stars

Communication was great. I always knew what the plan was. No surprises. The installer did an unbelievable job working into the night and rain to get the job done. Everything was completely clean and s... See more

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Rated 5 out of 5 stars

It’s only been a few weeks since installation and we are very satisfied with the installation and as important the look. We like the fact that the fixtures are barely visible when off and very visible... See more

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Rated 5 out of 5 stars

The sales presentation and installation was excellent. Travis from Silver Bells did a great job of setting up the Gem Stone app and helping explain how to use the app to control the lights. He was als... See more

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Rated 5 out of 5 stars

Our whole experience from start to finish was extremely positive. The estimate was right on the money. The crew showed up exactly on time to do the installation. They worked almost non-stop. We will d... See more

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Rated 5 out of 5 stars

Love our Gemstone lights! Not only are they beautiful, the track is hidden from view and the light combinations are endless. They are bright and festive and can be used year round for all holidays. No... See more

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Rated 5 out of 5 stars

The lighting pattern and color options are many. Learning how to program the various choices takes time and practice for me. I froze the system more than once, but my rep talked me through my errors... See more

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Rated 5 out of 5 stars

Excellent service…from beginning to end. Brian was very patient when we were working with an incorrect wifi password. The lights look amazing and he took time to show how the app worked. Very sat... See more

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Rated 5 out of 5 stars

We just moved into a house that had Gemstone Lights installed and needed help to learn about them. I found my local authorized seller "Finish this Chris" from Langley, BC who reviewed what I had, orde... See more

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Rated 5 out of 5 stars

I love lights especially Christmas lights but i could no longer get my husband to put them up and also because of him getting older. our two neighbors got Gemstone Lights and I loved looking at them a... See more

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Rated 5 out of 5 stars

Installation was delayed a little longer than we anticipated. After a phone call to the installer, we were able to get on their schedule. Installation was completed in one day, they reserved two, so... See more

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Rated 5 out of 5 stars

I’ve been thinking of getting Gemstone for a long time, finally took the plunge and wish I had done it earlier! Love the look, the low maintenance of never getting on a ladder again, ease of the app f... See more

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Rated 5 out of 5 stars

Excellent service, the crew did a beautiful job with the installation. They arrived on schedule, complete both front and back track lighting on the house in one day. Left nothing behind. I am thrilled... See more

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Rated 5 out of 5 stars

We have had the Gemstone lights on our home for two years now, and the compliments we get from our neighbors is always very positive. When we got our quote to acceptance of the quote to installation... See more

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Rated 5 out of 5 stars

The installers, Angel Brothers, are really professional. Very fast and efficient workers! I will recommend Gemstone lights to my friends and co-workers. In fact i have already started today. Gemsto... See more

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Rated 5 out of 5 stars

The installation was swift, clean and the colour matched our soffit. The installer worked quickly and quietly, cleaned up the worksite. On completion he provided a brief training session that allowed... See more

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Rated 5 out of 5 stars

Outdoor Lighting Perspective of Brandon did an outstanding job with the permanent lighting around our home. The lights look absolutely amazing and truly elevate the entire exterior—our house has... See more

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Rated 5 out of 5 stars

It has been 3 consecutive years that I have dealt with Avalon. Kerstin was so accommodating to meet my requests. She has without a doubt been the most pleasant and professional individual that I have... See more

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Rated 5 out of 5 stars

Easy top-notch service, estimate and install. Look great on my home and have been getting lots and lots of compliments nearly daily. It takes the burden off of me to not have to worry about lighting y... See more

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Rated 5 out of 5 stars

Had my new lights three days now. There are seven or eight other homes with similar lights in my neighborhood. I have had several neighbors stop and comment how great mine looks. One neighbor said... See more

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Rated 5 out of 5 stars

We love the strip lighting that was put around our three-story home. In 15 years we were never able to put up Christmas lights due to the height when these lights came out I researched extensively... See more

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Rated 5 out of 5 stars

The whole process was easy, from online inquiry to app instruction. We absolutely love them; the hit of the neighborhood. Installer was great; you’d think our home was built with them from the begin... See more

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Rated 5 out of 5 stars

Installed quickly. Very tidy look. Everything went perfectly. Knowledgeable installer. Very pleased. Even a neighbor came over to tell us how much she loved our lights. Especially the oiler colors d... See more

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Rated 1 out of 5 stars

People that installed were great. Fronm what I understand, we were their first install in the London ON area. They aren't the problem. The problem is the software and app that controls the lights. Now... See more

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Rated 5 out of 5 stars

The product was installed so when they aren't on they are pretty much invisible. When they are on they are eye catching. The installer and Gemstone have both been good at getting me answers to questi... See more

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Rated 5 out of 5 stars

When we requested a quote, an appointment was made. They came to our home, measured for the light installation and that evening we received an email with the quote. When our down payment was made, t... See more

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Rated 5 out of 5 stars

It's only been 2 days but Gemstone Lights look absolutely beautiful. Can't help but think it enhances the neighbourhood. The options to the lighting are endless. Any colour preferred and events hap... See more

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Rated 5 out of 5 stars

First the contractor, Josh, from Bright Scapes Contracting, was fantastic. Did a great job and was very particular on place of the tracks and the electrical box. Showed my how to use the app etc. An... See more

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Rated 5 out of 5 stars

We have Gemstone Lights on our residence, on our guesthouse, and in our garden. We lurve the hundreds of different illumination options, and we lurve being able to control everything with our phones.... See more

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Rated 5 out of 5 stars

The whole experience has been great. The dealer wad very informative, friendly and knowledgeable. The install and training on use of the lights were seamless with zero issues. The lights are amazing... See more

Company replied


Company details

  1. #1 of 1 best companies in Lighting Manufacturer
  2. #1 of 4 best companies in Lighting Store

About Gemstone Lights

Written by the company

Gemstone Lights is a leading provider of high-quality LED lighting products throughout North America. Our innovative lighting products are designed to create stunning visual effects and ambiance for homes, businesses, and outdoor spaces. We are dedicated to providing customers with high-quality, energy-efficient lighting solutions that are easy to use, and designed to last.

Our standout feature is our state-of-the-art Gemstone HUB app, which allows users to control their lighting systems from their smartphones or tablets. The HUB app offers an intuitive user interface that makes it easy to create custom lighting scenes, adjust color and brightness, and set schedules for automated lighting. With the HUB app, users can control every aspect of their lighting system, from single bulbs to entire zones, with just a few taps on their phone.

Gemstone Lights also offers a wide range of LED lighting products, including Residential Track Lighting, Commercial Track Lighting, Flood Lighting and our Smart Lightbulb, the 'Opal".

Whether you are looking to enhance the ambiance of your home or create a stunning visual display for your business or outdoor space, Gemstone Lights has a product that can help you achieve your lighting goals.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

Love the lights

Love the lights! Install went great. However, the company lost our payment so we had to cancel and replace it. We were gifted a restaurant voucher to make up for the inconvenience but the restaurant is over an hour away. I’m not sure we can make it there with this weather we’ve been getting. Nice of them though.

October 24, 2025
Rated 5 out of 5 stars

I like

Quick, professional, hub was installed in a good spot (garage), no wires showing.

Bright colors…I’m still playing around with different animations. So far so good

February 10, 2026
Rated 5 out of 5 stars

Post-sales service is awesome

Post-sales service is awesome! Gemstone installed our system in 2019 and I just discovered this weekend that one of the lighting sections had become loose from the eave - we have had some wicked wind storms in Calgary over the past two months and that's likely when it happened. Gemstone, the very next business day, had Cole come out and firmly re-attach that section at no charge. I am delighted with their product, it's perfect reliability and the quality of service and response. Well done Gemstone!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

The ease and professionalism of Gemstone Lighting by Nebula LED Lighting Systems

My wife and I had decided we wanted the Gemstone Lights on our house to enhance and beautify our outside lighting system. After watching the installation of the lights at my neighbors across the street and speaking with those installing them, I was thoroughly impressed with the expertise in the installers and the ease in which they were installed. We immediatley contacted Nebula Lighting and started the process for the Gemstone Lights. A contract was signed on November 26, 2025 with the promise of installation before Christmas. Knowing it was the busiest time of year due to the Holiday's, I was leary about getting the system installed on time. Low and behold I received a call on December 23rd telling me the crew was ready and will be at my home tomorrow (Christas Eve), to install the lights. On installation day the crew arrived early and in less than 4 hours had installed the Gemstone Lights to the front and partially down the sides. I was then instructed how to operate the systemvia my phone. Although I am no tech when it comes to the phones, I was instructed in the use of the Gemstone App. and my wife and I ar enjoying our new Lighting System.

December 29, 2025
Gemstone Lights logo

Reply from Gemstone Lights

Thank you so much for sharing! We’re so happy everything went smoothly and that you and your wife are enjoying your lights. We’ll be sure to pass your kind words along to the team! If you ever need help with the app, feel free to reach out at (888) 908-2675 or [email protected]

Rated 5 out of 5 stars

Worth it, totally worth it

I broke the installation in the two halves but if you have the ability to do it all at once, it’s worth it!

January 31, 2026
Gemstone Lights logo

Reply from Gemstone Lights

Thank you for sharing! We hope you continue to enjoy the lights!

Rated 5 out of 5 stars

Outdoor Lighting Perspective of Brandon…

Outdoor Lighting Perspective of Brandon did an outstanding job with the permanent lighting around our home. The lights look absolutely amazing and truly elevate the entire exterior—our house has never looked better. The neighbors love it so much that several of them are now planning to have it done as well!

The service and the product were both flawless from start to finish. Professional, clean, and exactly what was promised. If you’re even thinking about putting lights on your house, this is the way to go—why climb a ladder every year when you can have beautiful, permanent lighting all year long?

Highly recommend Outdoor Lighting Perspective of Brandon to anyone searching for quality, reliability, and incredible results.

Thank you, Sarina and Brad, for such a fantastic experience!

December 24, 2025
Gemstone Lights logo

Reply from Gemstone Lights

We’re happy you love your lights and that it’s making such a great impact. We'll forward your kind words to the Outdoor Lighting Perspective team. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Dressed up our NEW HOME

The product was installed so when they aren't on they are pretty much invisible. When they are on they are eye catching.
The installer and Gemstone have both been good at getting me answers to questions and anything else I've needed

December 23, 2025
Gemstone Lights logo

Reply from Gemstone Lights

We’re so happy to hear you’re enjoying the lights and receiving the support you need. Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Gemstones happiness

Very happy with the recent install of our Genstone product from Echo elec. The app is easy to use, lights are bright and look fantastic

January 14, 2026
Gemstone Lights logo

Reply from Gemstone Lights

Thanks so much for sharing! We’re happy to hear you’re loving your Gemstone lights and our app. We’ll be sure to pass your kind words along to the Echo Electric team!

Rated 5 out of 5 stars

We had Haven Lighting install our…

We had Haven Lighting install our Gemstone track lighting at our small business. The product quality is excellent. The app is easy to use. The crew at Haven was an absolute blessing to work with. Thank you ♡♡♡

August 1, 2025
Gemstone Lights logo

Reply from Gemstone Lights

Our pleasure! We’re so happy to hear you had an amazing experience! We’ll be sure to share your kind words with the Haven Lighting team!

Rated 5 out of 5 stars

Kraun's service

The service we received from Kraun Electric was amazing. The technician was on time, cleaned up any mess and took the time to show us how to operate the lights.
The lights look wonderful and we were happy to have had them up for the holidays. Now, we are looking forward to using them for upcoming occasions.

December 10, 2025
Gemstone Lights logo

Reply from Gemstone Lights

Thank you for sharing! We’re so glad Kraun Electric provided great service and that you’re enjoying the lights—we’ll be sure to forward your kind words!

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service from our dealer & the installers. The lights look amazing!

December 8, 2025
Gemstone Lights logo

Reply from Gemstone Lights

Thank you so much! We hope you continue to enjoy the lights!

Rated 4 out of 5 stars

HUB box

The only reason I say 4 stars is that the new HUB being a $300 upgrade seems rather steep...

January 10, 2026
Gemstone Lights logo

Reply from Gemstone Lights

Thanks for the honest feedback! We understand the new HUB upgrade can feel like a big investment and appreciate you sharing your thoughts. Glad you’re enjoying the lights overall!

Rated 5 out of 5 stars

Great product

Very good product

January 6, 2026
Gemstone Lights logo

Reply from Gemstone Lights

Thank you for leaving a review!

Rated 5 out of 5 stars

Ease of use

Ease of use
The lights are easy to use and have fun with. The preset settings and the ones built by other owners give you lots of options and then as you learn the app, you can build your own settings, giving your home your own personal touch.

January 1, 2026
Gemstone Lights logo

Reply from Gemstone Lights

We’re so happy to hear you’re enjoying the options and making the lights your own! We hope you continue to enjoy them for years to come!

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