While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the staff's friendliness, knowledge, and helpfulness in guiding them through the selection process. Consumers appreciate the high quality of the products, especially the beds and mattresses, noting their solid construction, beautiful finish, and comfort. People also express satisfaction with the delivery service, highlighting the efficiency, professionalism, and friendliness of the delivery teams. Reviewers consistently praise the service provided during assembly, noting the teams' speed, care, and attention to detail. The overall consensus is that the company provides excellent service and high-quality products, making for a positive and stress-free experience.

Based on these reviews

Rated 5 out of 5 stars

Was met by George who was very friendly and knowledgeable about the beds and other bits of furniture! We knew we wanted an ottoman but we were unsure about other bits and bobs. We were torn about the... See more

Company replied

Rated 5 out of 5 stars

Love my new bed. Tim in sales was great, keeping the sale discount for me. Issue with delivery and damaged piece replaced super quickly thanks the Aleesha in customer services. Cy worked his socks... See more

Company replied

Rated 5 out of 5 stars

This was our first visit to ‘Get Laid Beds’ and we would definitely return and recommend to friends and family! We were greeted by Grace who made us feel very welcome. She was able to immediatel... See more

Company replied

Rated 5 out of 5 stars

First time buying a bed and George was so great at showing us all the option and he had an answer to all of our questions. It was really helpful to see everything in person and to test out sizing. Sin... See more

Company replied

Rated 2 out of 5 stars

Bed initially fine (for now), but same old issue that other customers seem to have faced previously in that the delivery guys refused to assemble due to there being “no parking” even though there is q... See more

Company replied

Rated 5 out of 5 stars

Visited their showroom few weeks ago, appreciate the customer experience there. The lady (too bad forgot her name...!) was so helpful explaining the products clearly and also provided some wood sam... See more

Rated 5 out of 5 stars

Franqui & Jack were fantastic today. Punctual, polite and professional. We’ve recently had some decorating done and having moved some furniture around and scuffed the paint already ourselves,... See more

Rated 5 out of 5 stars

Franqui and Paulo were such a fantastic delivery team! They handled our tricky corridors and corners expertly and worked quickly, efficiently and were very friendly as well! They didn’t bat an eyelid... See more

Company replied

Rated 5 out of 5 stars

I have both my single bed base and mattress from Get Laid Beds. This is my second mattress is the every night mattress and seems even better than the first one replaced after 6 years. I contacted cus... See more

Company replied

Rated 5 out of 5 stars

We visited the showroom to see in person the ottoman bed we had found on their website and were planning to purchase. We were welcomed by Alisha, who greeted us with a warm smile and was extremel... See more

Rated 5 out of 5 stars

I think myself and my family have now bought seven Get Laid Beds. They are really solid and take up minimum space in the room. Natural fibre mattresses also excellent. Elisha in the sales team who... See more

Rated 5 out of 5 stars

We are over the moon with our new Ottoman bed and mattress . The bed is beautifully crafted and solid of construction. The mechanism of the bed lift is smooth and easy to use . The luxury mattr... See more

Company replied

Rated 5 out of 5 stars

This is my second bed I purchased from Get laid beds. It's a great quality product, sturdy, has really nice finish with lovely natural wood pattern. And it's made in the UK which supports local ec... See more

Company replied

Rated 5 out of 5 stars

If, like me, you are looking for a new platform bed and have questions which are relevant because the detail is missing on the web - distance between slats, slat thickness and width and you are luck... See more

Company replied

Rated 5 out of 5 stars

Really appreciated how friendly Todd and Paulo were when they came to build my bed for me, especially at 7am in the morning. I expected it to take a while but they were done so quickly, my dog barely... See more

Company replied

Rated 5 out of 5 stars

We needed to help a family member who is 150 miles away with their bed choice. Amy was so cheerful and patient with us, spent ages with us in the showroom, addressed all of our long list of questions... See more

Rated 5 out of 5 stars

I was dealing with Steven and Amy and they gave me amazing customer service! I previously purchased the Ohio day bed, I absolutely love it! Went back to purchase sheets and mattress protector as it's... See more

Company replied

Rated 5 out of 5 stars

I have to say, a really great service from Get laid beds and in particular Amy. From organising the samples to answering queries, always on hand and they even honoured their sale price. I ordered 2... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Fantastic Quality and Service! Absolutely delighted with our two small double beds from Get Laid Beds — they’re sturdy, beautifully finished, and look amazing. Adam, who came to ass... See more

Rated 5 out of 5 stars

Exceptional customer service. They really do the most for their customers. Especially lewis who assisted me with a last minute query i had. He helped in seconds. Would definitely reccomend this. Defin... See more

Company replied

Rated 1 out of 5 stars

I ordered a bed and the paid for them to build it for me. Guys came and spent 30 mins parked behind my building whinging about how there's no parking. He said he was going to fail the delivery despite... See more

Rated 5 out of 5 stars

We’ve just had our new super king size ottoman bed delivered and assembled by Franqui and Luke, and the whole experience was brilliant. They were polite, efficient and had the bed fully assembled... See more

Rated 1 out of 5 stars

Ordered a four poster bed from Get Laid at over £1000. The quality of the pieces received is nothing short of appauling. All I have to show for my money is cheap, split or damaged pine. The issue... See more

Rated 5 out of 5 stars

I have purchased 2 beds with Get Laid over a 5 year period and their customer service has been excellent. The beds are as advertised. They have a solid structure and are great looking. The concierge c... See more

Company replied

Rated 1 out of 5 stars

Ordered a bed and mattress, neither made to normal measurements this was made worse as the mattress was 10cm to small. Tried to cancel, when they agreed to correct but that was all lies and even... See more

Company replied

Rated 5 out of 5 stars

Great experience with Tim . Showroom informative and friendly and given good insight into the wooden frame types to make our choice andon the mattresses . Coming here made all the difference a... See more

Rated 5 out of 5 stars

The bed looks exactly as promised and seems very sturdy. Obviously time will tell how well it lasts, but I have high hopes. Delivery was exactly as booked and with good communication on the day. But... See more

Rated 5 out of 5 stars

Definitely worth the journey (1h 45m) with tea and coffee on arrival. Amy and Chris were wonderfully helpful in guiding us through the various options - of which there are many, including those which... See more

Rated 5 out of 5 stars

We saw the bed online and, after a few emails with questions that were answered very promptly and politely by Elisha, we decided to take a trip to Leicester to visit the showroom. Elisha was very plea... See more

Rated 5 out of 5 stars

Great from start to finish- perfect product and finish. Jason and Callum arrived ( easy to track and kept me informed) as promised- were courteous, v clean and tidy, so kind and helpful - simply great... See more

Rated 1 out of 5 stars

Absolutely disgraceful. Bed ordered for 3 year old - install service also booked. What happens? Half an order delivered and broken (ie bed base that’s damaged and no mattress) On compl... See more

Rated 5 out of 5 stars

Get Laid Beds were very helpful in the process, giving lots of support with choosing the bed and understanding the measurements. Todd and Adam were great – friendly, efficient and very professional. T... See more

Rated 5 out of 5 stars

I have just ordered our second bed from Get Laid Beds for my son, who has outgrown his current bed. They are a wonderful company to deal with and the beds are superbly made with quality materials. Amy... See more

Company replied

Rated 5 out of 5 stars

There was an initial error with my order, but Get Laid Beds resolved the matter in the perfect way. The bed was delivered and assembled by Franqui and Paulo in the quickest time imaginable - 10mins -... See more

Company replied

Rated 5 out of 5 stars

I had a bed delivered and built today by Get Laid Beds, and the whole experience was fantastic from start to finish. The two colleagues who handled the build Todd & Pablo, were absolutely brill... See more

Company replied

Rated 5 out of 5 stars

Really useful showroom visit which helped make up my mind that I'll definitely be buying a bed from Get Laid Beds. George was an extremely personable and helpful assistant who answered all of my quest... See more

Rated 5 out of 5 stars

Putting aside the fact that the bed is handmade in the UK and made of solid wood. The delivery service alone was worth the money and then some. I had two extremely professional, hard working deliverer... See more

Rated 5 out of 5 stars

Really smooth process from order to delivery and I was kept informed about the progress along the way. Sadly one the delivery guys was sick on the day of delivery but Kenzie came on his own and did a... See more

Company replied

Rated 5 out of 5 stars

We discovered Get Laid Beds online and were impressed by their helpful, informative website & liked the fact that their products are high quality, solid wood, British made with a long guarantee. It... See more

Rated 5 out of 5 stars

Great ordering and delivery experience with help from Toby at GLB. The ordering process was smooth and delivery slots were offered promptly. The bed arrived on time and the delivery chaps (Todd and Mc... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish! From the moment we visited the showroom, the team were friendly, helpful, and never pushy. We initially chose a mattress that turned out to be too big, but... See more


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Furniture Maker
  4. Furniture Manufacturer
  5. Mattress Store

Written by the company

Get Laid Beds are the leading British manufacturer of 100% solid wooden bed frames. With an 11 year guarantee on all beds, choose from 60+ designs, 17 finishes, 17 sizes and more custom options available. All our wooden beds are lovingly handmade to order and shipped worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All went to plan

All went to plan, bed looks great, Adam & Paulo who done the installation and delivery were fantastic.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Love my new bed

Love my new bed. Quality wood. Just what I ordered. Easy company to deal with. Good communication. Arrived day promised and constructed within minutes. Highly recommended.

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Constant screw ups and a horrible overall experience

I can't believe they would send me a link to leave a review after the service they've provided, but here goes.

1) Ordered a king size bed, mattress, and mattress protector.
2) Got shipped a single bed frame, king mattress, and king mattress protector.
3) Got blamed by the customer service rep because apparently my order confirmation said it was a single bed (on their page though, you literally just check a box that says I also want a mattress, so not sure how that even happened, but fine).
4) Paid the difference, got a new bed sent out, but had to wait almost 2 weeks.
5) Received the bed and was supposed to pick up the old frame the same day. Customer service failed to schedule it. Apologized, sent out a person the next day. Specifically said I would not be there (as I'd already taken off work to receive the replacement bed. They said that's fine.
6) Delivery person refused to pick up the old frame because I wasn't there.
7) Called and rescheduled delivery, supposed to come the next day.
8) Delivery person refused to pick up the old frame because "the gate was locked", then took a picture of a barn next door, rather than the residential home that pops up on Google if you search for my address, and failed to follow the directions.
9) Supposed to come again Saturday to pick up the bed, we'll see if they can figure it out this time.
10) Put the new frame together tonight, it doesn't fit. The instructions explicitly SHOW and SAY that the rails should be on the bottom, but when you do that, the mattress doesn't fit into the recess, it sits on top of the outside rail and there's a gap before the slats. This might be fixed by turning over the rails...but since the instructions are VERY clear that's not the case, it's not reasonable to try that until talking to them tomorrow.

There are FAR too many people who've had massive, repeated problems with this company, I'm at the end of my patience, would definitely not recommend this company under ANY circumstance.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Pete and Aaron

The two men Pete and Aaron did a brilliant swift and professional job today delivering and assembling our bed. Really very impressive customer service

February 12, 2026
Unprompted review
Rated 4 out of 5 stars

Customer service great

I had some issues with my bed, one section didn’t seem to fit properly- I raised my issue and the customer service team were excellent in finding a solution & Really helpful in providing a replacement part to be sent out. Great communication and v helpful customer service.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Very well-made product

Very well-made product, easy to assemble, and it looks fantastic. The team — especially Elisha — were incredibly friendly, professional, and easy to deal with, making the whole experience smooth and genuinely pleasant.

Excellent customer service from start to finish, I’ll definitely be using Get Laid Beds again for my next bed.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Spoke with Grace and George from…

Spoke with Grace and George from customer service via email, for assistance with placing an order. Both very helpful and informed. Haven’t received product yet but would place an order again because great customer service.

February 11, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Elizabeth,

Thank you for your feedback!

I will be sure to pass on this to the guys!

Chris

Rated 1 out of 5 stars

Absolutely disgraceful experience

Absolutely disgraceful experience. We waited weeks for our bed frame, took three full days off work to accept delivery, and the company still managed to reschedule at the last minute and split the delivery over two days. When the bed finally arrived, it was incomplete — there was no middle support for the slats, making it unusable. A week later, replacement parts arrived, only for us to discover the side panels are badly warped. We are still waiting for those to be replaced. For a £1,500 purchase, the lack of quality control and complete disregard for the customer’s time is shocking. If this next delivery doesn’t fully resolve the issues, we will be seriously considering returning the entire bed. I would strongly warn others to think twice before ordering.

February 11, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Allison,

Thank you for the feedback.

I am sorry to see that your experience has been poor to date.

My colleague Trish will be calling you this morning for a resolution. I shall then contact you myself tomorrow.

Chris

Rated 5 out of 5 stars

5 Star Service

Ordered a bed from Get Laid Beds and unfortunately wasn’t for me. This being said the quality, service and everything was faultless. George was really helpful throughout the process and I would really recommend their beds, the one I chose was just a bit too low for me.

January 27, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Ethan,

Thank you for your honest and positive feedback!

Chris

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Steven really helped us our.
We moved house & durung the move lost 2 legs from our get laid bed that we bought 3 years ago. We were able to buy replacement legs, which they dispatched quickly. Then fedex delayed delivering to us, we contacted get laid beds, & we received the legs within 24 hours. Amazing, so pleased we bought the bed frame from them, so helpful. Will be looking for a small double bed for aguest room,will buyfrom get laid beds. The bed is so comfotable, sturdy &well made. Would recommend them.

February 11, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Sarah,

Thank you for your kind words!

I am glad to see the bed is exactly what you wanted!

Chris

Rated 5 out of 5 stars

5 star service

Todd and Paulo are the one who assembled and delivered my bed frame today, they were friendly, polite and efficient! Didn’t expect it can be done within 30 mins!

February 11, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello,

Thank you for the positive review it is great to see the team were so fab!

Chris

Rated 5 out of 5 stars

Can highly recommend this company

Can highly recommend this company. There was a problem with my order due to a fault of my own . Spoke to one of the customer service advisors called Steven , he got the problem resolved quickly for me . So rest assured any problems will be sorted

February 11, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Donna,

Steven works extremely hard so the kind words do mean a lot!

Chris

Rated 5 out of 5 stars

Worth paying the extra for assembly…

I ordered a Shoreditch space-saver bed online and the delivery was quick and efficient with exceptional communication. There was an option when ordering, to have the bed assembled ‘in situ’ and it was a mistake for me not to choose this at this stage. The wood was great quality and the colour matched the website photos. It soon became clear that self-assembly by my husband and I was a none starter and would need an adept carpenter. Other beds may be easier. A phone call to a super friendly and helpful Lewis eased my annoyance and for a small fee, I was quickly offered a fitter the following week. Adam was amazing, arrived on time and my lovely bed was assembled in 20 mins! A great looking bed.

February 11, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Jo,

I am glad the experience as a whole was so positive!

Thank you for choosing Get Laid Beds.

Chris

Rated 5 out of 5 stars

Great show room

Great show room. Very well laid out. Elisha was very friendly and helpful. Elisha was very informative and knew what she was talking about. She was able to help me find what I was looking for.

February 11, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello,

Thank you for coming to visit us in our showroom!

It is great to see that Elisha could help you find what you were looking for!

Chris

Rated 5 out of 5 stars

.5 stars

.excellent service

February 11, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Thalia,

Thank you for the feedback!

Chris

Rated 5 out of 5 stars

Very well explained about the range

Very well explained about the range .
Based on our requirement Amie made great recommendation , good experience overall .

February 11, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello,

Thank you for coming to visit our showroom is was great having you here!

Chris

Rated 5 out of 5 stars

Popped into Get Laid to look at the…

Popped into Get Laid to look at the beds and sample finished and storage. Met with Alisha who was really helpful and great to deal with. We will place an order

February 11, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello,

Thank you for your kind words!

It is great to see our customer service team did such a good job.

Chris

Rated 5 out of 5 stars

Tod and Pablo

Tod and Pablo
We're absolutely amazing.The van arrived at 9am which was between 8.30 and 10.30 as texted.
Fixed in place efficiently and quickly.
The bed looks amazing.

February 11, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Angela,

It is great to see you had such a positive experience!

I will pass this feedback to our transport manager.

Chris

Rated 5 out of 5 stars

Todd and Pablo were efficient

Todd and Pablo were efficient, professional and highly skilled

February 11, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Peter,

Thank you for the kind words about the delivery team!

I will make sure to pass this message to our transport manager.

Chris

Rated 5 out of 5 stars

Helpful with Headboards ! Lewis was super helpful on the phone…

Lewis was super helpful on the phone and helped me select the right headboard for my Get Laid bed, making sure i knew all the options and making helpful suggestions. Thank you Lewis!

February 9, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Kate,

Thank you for the feedback!

Lewis does such a great job here so I will make sure to pass on this recognition

Chris

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look