Was met by George who was very friendly and knowledgeable about the beds and other bits of furniture! We knew we wanted an ottoman but we were unsure about other bits and bobs. We were torn about the... See more
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Get Laid Beds are the leading British manufacturer of 100% solid wooden bed frames. With an 11 year guarantee on all beds, choose from 60+ designs, 17 finishes, 17 sizes and more custom options available. All our wooden beds are lovingly handmade to order and shipped worldwide.
Barn 3-5, Wharf Way, LE2 9UT, Leicester, United Kingdom
Replied to 65% of negative reviews
Typically replies within 1 week
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All went to plan, bed looks great, Adam & Paulo who done the installation and delivery were fantastic.
Love my new bed. Quality wood. Just what I ordered. Easy company to deal with. Good communication. Arrived day promised and constructed within minutes. Highly recommended.
I can't believe they would send me a link to leave a review after the service they've provided, but here goes.
1) Ordered a king size bed, mattress, and mattress protector.
2) Got shipped a single bed frame, king mattress, and king mattress protector.
3) Got blamed by the customer service rep because apparently my order confirmation said it was a single bed (on their page though, you literally just check a box that says I also want a mattress, so not sure how that even happened, but fine).
4) Paid the difference, got a new bed sent out, but had to wait almost 2 weeks.
5) Received the bed and was supposed to pick up the old frame the same day. Customer service failed to schedule it. Apologized, sent out a person the next day. Specifically said I would not be there (as I'd already taken off work to receive the replacement bed. They said that's fine.
6) Delivery person refused to pick up the old frame because I wasn't there.
7) Called and rescheduled delivery, supposed to come the next day.
8) Delivery person refused to pick up the old frame because "the gate was locked", then took a picture of a barn next door, rather than the residential home that pops up on Google if you search for my address, and failed to follow the directions.
9) Supposed to come again Saturday to pick up the bed, we'll see if they can figure it out this time.
10) Put the new frame together tonight, it doesn't fit. The instructions explicitly SHOW and SAY that the rails should be on the bottom, but when you do that, the mattress doesn't fit into the recess, it sits on top of the outside rail and there's a gap before the slats. This might be fixed by turning over the rails...but since the instructions are VERY clear that's not the case, it's not reasonable to try that until talking to them tomorrow.
There are FAR too many people who've had massive, repeated problems with this company, I'm at the end of my patience, would definitely not recommend this company under ANY circumstance.
The two men Pete and Aaron did a brilliant swift and professional job today delivering and assembling our bed. Really very impressive customer service
I had some issues with my bed, one section didn’t seem to fit properly- I raised my issue and the customer service team were excellent in finding a solution & Really helpful in providing a replacement part to be sent out. Great communication and v helpful customer service.
Very well-made product, easy to assemble, and it looks fantastic. The team — especially Elisha — were incredibly friendly, professional, and easy to deal with, making the whole experience smooth and genuinely pleasant.
Excellent customer service from start to finish, I’ll definitely be using Get Laid Beds again for my next bed.
Spoke with Grace and George from customer service via email, for assistance with placing an order. Both very helpful and informed. Haven’t received product yet but would place an order again because great customer service.

Reply from Get Laid Beds
Absolutely disgraceful experience. We waited weeks for our bed frame, took three full days off work to accept delivery, and the company still managed to reschedule at the last minute and split the delivery over two days. When the bed finally arrived, it was incomplete — there was no middle support for the slats, making it unusable. A week later, replacement parts arrived, only for us to discover the side panels are badly warped. We are still waiting for those to be replaced. For a £1,500 purchase, the lack of quality control and complete disregard for the customer’s time is shocking. If this next delivery doesn’t fully resolve the issues, we will be seriously considering returning the entire bed. I would strongly warn others to think twice before ordering.

Reply from Get Laid Beds
Ordered a bed from Get Laid Beds and unfortunately wasn’t for me. This being said the quality, service and everything was faultless. George was really helpful throughout the process and I would really recommend their beds, the one I chose was just a bit too low for me.

Reply from Get Laid Beds
Amazing customer service. Steven really helped us our.
We moved house & durung the move lost 2 legs from our get laid bed that we bought 3 years ago. We were able to buy replacement legs, which they dispatched quickly. Then fedex delayed delivering to us, we contacted get laid beds, & we received the legs within 24 hours. Amazing, so pleased we bought the bed frame from them, so helpful. Will be looking for a small double bed for aguest room,will buyfrom get laid beds. The bed is so comfotable, sturdy &well made. Would recommend them.

Reply from Get Laid Beds
Todd and Paulo are the one who assembled and delivered my bed frame today, they were friendly, polite and efficient! Didn’t expect it can be done within 30 mins!

Reply from Get Laid Beds
Can highly recommend this company. There was a problem with my order due to a fault of my own . Spoke to one of the customer service advisors called Steven , he got the problem resolved quickly for me . So rest assured any problems will be sorted

Reply from Get Laid Beds
I ordered a Shoreditch space-saver bed online and the delivery was quick and efficient with exceptional communication. There was an option when ordering, to have the bed assembled ‘in situ’ and it was a mistake for me not to choose this at this stage. The wood was great quality and the colour matched the website photos. It soon became clear that self-assembly by my husband and I was a none starter and would need an adept carpenter. Other beds may be easier. A phone call to a super friendly and helpful Lewis eased my annoyance and for a small fee, I was quickly offered a fitter the following week. Adam was amazing, arrived on time and my lovely bed was assembled in 20 mins! A great looking bed.

Reply from Get Laid Beds
Great show room. Very well laid out. Elisha was very friendly and helpful. Elisha was very informative and knew what she was talking about. She was able to help me find what I was looking for.

Reply from Get Laid Beds
Very well explained about the range .
Based on our requirement Amie made great recommendation , good experience overall .

Reply from Get Laid Beds
Popped into Get Laid to look at the beds and sample finished and storage. Met with Alisha who was really helpful and great to deal with. We will place an order

Reply from Get Laid Beds
Tod and Pablo
We're absolutely amazing.The van arrived at 9am which was between 8.30 and 10.30 as texted.
Fixed in place efficiently and quickly.
The bed looks amazing.

Reply from Get Laid Beds
Todd and Pablo were efficient, professional and highly skilled

Reply from Get Laid Beds
Lewis was super helpful on the phone and helped me select the right headboard for my Get Laid bed, making sure i knew all the options and making helpful suggestions. Thank you Lewis!

Reply from Get Laid Beds
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