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Hi Guesty Team, I’d like to extend my sincere appreciation to Edsel for the outstanding support. The service has been consistently excellent — responsive, supportive, and always willing t... See more
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Review summary
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Guesty’s software is very user-friendly and works perfectly for our needs. We also had a great onboarding experience with Amit, who was very helpful throughout the process. The only suggestion we’d ma... See more
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So far our experience with Guesty has been excellent. Our on-boarder, Jordan, was a life saver. She was extremely responsive, knowledgeable and helped us accomplish our expedited goals. The platfor... See more
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This was our first software migration at your company. It was definitely not an easy transition, but working with Guesty—especially Joe So, our account manager—made things feel under control. The proc... See more
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Guesty's on boarding was wonderful. Very detailed and very helpful, especially for non-tech savvy people. We have an assigned account lead that we can continue to ask questions of well past the train... See more
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Taylor has been the best resource for our team. Her positive attitude makes every call feel productive and engaging, and she’s always ready to jump in and help with whatever comes up. She’s quick t... See more
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Taylor Murphy has been such a gift in our relationship with Guesty. We have weekly meetings where we can work through troubleshooting together and decide which features might further our business pra... See more
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Jordan who worked with me during my on boarding was AMAZING! We were coming from Hostaway to Guesty and every step of the way, Jordan was both educational and a great leader to keep us on trac... See more
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The Guesty support team is truly outstanding — always fast, professional, and genuinely helpful. Every time we reach out, they take the time to understand our issue and guide us with clear, practical... See more
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Invited
We transferred to the Guesty property management system in the autumn of last year. Guesty have been very helpful and supportive throughout our onboarding period. Special shout out to Jay who has look... See more
Our onboarding and transition were extremely smooth! Thank you to Elle, who has been an incredible help throughout the onboarding process! She was extremely patient with us and is very knowledgeable... See more
I’m glad we switched to Guesty after an awful experience with our previous PMS. Guesty is reliable, efficient, and offers a wide range of tools essential for any STR business. New releases and fea... See more
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Guesty for Pros has completely changed our business! I have tried just about ever PMS out there, and what we were doing was not scalable. Now, we have robust accounting, advanced integration with seve... See more
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We have been using Guesty for a few years now to manage our listings worldwide. Guesty is truly a great software - we have tried several now, and none can compare. They listen, and take action on... See more
Invited
I’ve had a consistently great experience working with Ambar as our Account Manager. She’s highly professional, extremely responsive, and always comes prepared with clear answers and practical next ste... See more
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Micalister was very good at the onboarding process, he knows the system very well and explained how things work wonderfully. This is my first time using PM software and he was a huge help, I would hi... See more
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Matt Palacio was an absolute standout during our onboarding with Guesty. He is incredibly knowledgeable, easy to follow, and truly understands both the product and how real property managers actua... See more
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Guesty has been an important tool for our property management company. We use it all day, everyday. The best part has been the customer service that Michelle at Guesty has provided. We contact her reg... See more
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Matt did an amazing job with our onboarding process. He took his time to walk us through every step, meticulously followed through with all his bullet points, and made sure everything was working sm... See more
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If I could rate Guesty with a ZERO, I would. Guesty is the most glitchy software I have ever encountered. We signed up with Guesty to launch 20 properties a full year ago and they still can't get our... See more
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Guesty advertises as Guesty Lite™ (1-3 listings): essential tools for hosts seeking peace of mind. Advertises that Guest Lite VRBO and AirBnb integration supported. Reality for VRBO is they don'... See more
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poor, slow customer support, integration glitches (especially with VRBO), high pricing/billing issues, and a steep learning curve. They have hidden software charges about $30 per listing every month.... See more
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Guesty is a game changer for your vacation rental business. By far the most robust PMS out there with QUICK support (in a fast paced industry as STR’s are, we know how important this is!). Guesty’s fe... See more
We have been using Guesty for about five years now. In all that time, we have never been fully satisfied. This last few days is looking like the final nail in the coffin for our business dealings... See more
Company replied
Guesty Software and Matt was absolutely amazing to work with! He made the entire onboarding process smooth, efficient, and surprisingly fun. He’s friendly, funny, and incredibly knowledgeable.... See more
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They sold us a dream on the demo, and definitely did not meet the expectations when we were set up. Hidden fees from the moment we agreed a price, they kept adding different fees that we was no... See more
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As a booking platform, I find Guesty really easy to use. It has a great customer support facility which is quick to respond and offers solutions to any problem. Although some features need smoothing... See more
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Got to be the best PMS out there! Great experience with Guesty - user now for more than 5 years. Team changes regularly but always available to give support and actively drive more bookings. G... See more
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Guesty is a solid and dynamic PMS. We had previously used a different system and were desperate to get out. Guesty was incredible from start to finish and still continues to provide support in anythin... See more
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We have been working with Guesty for a number of years now. Whilst we have had a few issues Frosina, Yoav and the team do what they can to improve and rectify any problems or upgrades we feel would he... See more
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I have worked with Guesty for many years now after switching from another software provider. The software is always on trend with the latest technology available and the support team are great to,... See more
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We grew from 10 to near 1,500 properties on Guesty. Over this time, we've seen Guesty grow significantly as well. Its been great to see their remarkable investment in product development and customer... See more
Guesty is an awful company. First, their software does not integrate fully with VRBO. There are delays, failure to sync and worse yet it will accept reservations for you during the 24 hour notificat... See more
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More than the tools and tech stack that guesty brings to our business, it's the customer support when things don't always go the right way is what keeps us sticking to the platform. Our dedicated cust... See more
I will edit this review. Their onboarding needs some improvement, but they have tried to make things right which means they do care. You will for sure get the top technology in the industry with... See more
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We interviewed multiple companies and found that the Guesty team was the right fit for our business. Not only does the PMS help us streamline our day to day operations but the team is always rolling o... See more
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As a customer of Guesty Heimby has grown a lot. Not only financially but also through process improvement. We tried all the other PMS-systems out there before we found Guesty. A lot of kudos to ou... See more
Verified
Have used Guesty for about 2 years now. I find the customer service to be slow. You can not reach anyone live or via chat. All requests need to be submitted via internal messaging and typical wait... See more
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Amit was an amazing help in our onboarding proces. He helped us with all our questions and even went in overtime to help us where it was needed. Guesty onboarding was one of the best experiences... See more
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Company details
About Guesty
Written by the company
The engine inside your hospitality business
Guesty is the world’s #1 AI-driven platform for short-term rental property management. Whether you have a single Airbnb or a global enterprise portfolio, you get the tools and intelligence needed to manage and grow your business.
A unified command center
Managing calendars, payments, and messages across different tabs slows down operations. Guesty solves this by consolidating your entire business into a single, reliable dashboard, including reservations, accounting, maintenance, owner reporting, and more. Operators switching to this unified approach typically see a 33% increase in revenue in their first year.
Unmatched connectivity
The Guesty Distribution Hub™ syncs inventory and pricing in real-time across Airbnb, Vrbo, Booking.com, Expedia, and 60+ other channels, together with your own booking website, eliminating double bookings. Supported by the largest R&D team in the industry, the platform ensures your business stays online and connected.
Next-generation AI support
Go beyond basic automation with intelligent tools trained on years of STR industry-specific data.
- Revenue strategy: The AI Agent for Revenue Management™ acts as a dedicated analyst, pairing with Guesty PriceOptimizer™ to adjust rates in real-time and capture every booking opportunity.
- Guest communication: Guesty ReplyAI™ drafts friendly, personalized responses in your unique brand voice, keeping guest satisfaction high while reducing team workload.
- Reputation & growth: SmartReviewAI monitors guest sentiment to boost search rankings, while Advanced Website AI automatically generates SEO-rich content to increase direct visibility.
Secure & seamless operations
- Financial security: GuestyPay™ handles hospitality-specific payments, utilizing GuestyPay Protect™ to proactively block fraud and prevent chargebacks.
- Automated access: Guesty LocksManager™ integrates with leading smart locks to generate unique, secure door codes for every stay.
- Asset protection: Built-in damage protection covers properties and simplifies claims, removing the friction of security deposits.
Solutions for every stage
- Guesty Lite™ (1-3 listings): essential tools for hosts seeking peace of mind.
- Guesty Pro™ (4-199 listings): a complete operating system for growing PMCs.
- Guesty Enterprise™ (200+ listings): dedicated infrastructure for complex portfolios.
Contact info
440 N Barranca Ave #9720, Covina, United States
- [email protected]
- guesty.com
4.5
Excellent
1K reviews
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Guesty’s software is very user-friendly
Guesty’s software is very user-friendly and works perfectly for our needs. We also had a great onboarding experience with Amit, who was very helpful throughout the process. The only suggestion we’d make is to allow a bit more time during onboarding to cover all questions thoroughly - sometimes the meeting where a bit too short.
February 2, 2026
Unprompted review
Reply from Guesty
Hi Boho Villas Ibiza,
Thank you very much for taking the time to share your positive experience with us. We are thrilled to hear that you find Guesty software user-friendly and that it works perfectly for your needs. We also appreciate you specifically mentioning Amit and the excellent onboarding he provided. Knowing this confirms that we are delivering on our commitment to providing a seamless experience.
We take your suggestion about allowing more time during onboarding very seriously. It is crucial to us that all your questions are covered thoroughly, and we will certainly review our current processes to ensure that future sessions allow for the comprehensive support you deserve. Your feedback is invaluable as we continuously strive to improve our service and build a lasting partnership.
Best regards,
The Guesty Customer Experience Team
Invited
Guesty has been a great partner for us
Guesty has been a great partner for us. Our account team, Ambar and Paige, have been lifesavers. Their attention to detail, responsiveness, and dedication to resolve a problem or provide consultation is unmatched.
February 2, 2026
Reply from Guesty
Hi Drew,
It means a lot to hear that Guesty has been a great partner for you and that Ambar and Paige have been lifesavers. Knowing our team is demonstrating unmatched attention to detail, responsiveness, and dedication in providing consultation reinforces our commitment to your success. We are dedicated to maintaining this level of support and building on the strong partnership we have established.
Best regards,
The Guesty Customer Experience Team
Efficient software and great onboarding
We are very happy about the software and the numerous opportunities and efficiencies it brings.
We were also very pleased with the onboarding process and how our onboarder Keir guided us through the process. It is a daunting process to move several listings to a new software; the dedicated, professional support was very helpful.
November 5, 2025
Unprompted review
Reply from Guesty
Hi Thibault,
We are thrilled to hear how happy you are with the software and the new opportunities and efficiencies you are seeing. It is particularly rewarding to know that Keir provided dedicated and professional support during your onboarding. We understand that moving several listings to a new system can feel daunting. Our primary goal is to ensure that complex transitions like this are handled smoothly, and your feedback confirms we are succeeding in building a reliable partnership from day one. We are committed to continuing to provide you with excellent service as you grow.
Best regards,
The Guesty Customer Experience Team
Waters Edge Vacation Rental onboarding experience …
Matt did an amazing job with our onboarding process. He took his time to walk us through every step, meticulously followed through with all his bullet points, and made sure everything was working smoothly before moving forward. Matt never let us down—his professionalism and attention to detail truly stood out. The level of customer service he provided was top-notch! I couldn't be happier with the experience and highly recommend Matt to anyone looking for seamless onboarding and exceptional support.
January 1, 2026
Unprompted review
Reply from Guesty
Hi Katy,
Your kind words about Matt and your seamless onboarding experience truly reinforce our commitment to excellence and attention to detail. Knowing that Matt took the time to ensure everything was working smoothly and demonstrated such high professionalism is exactly the level of dedicated support we promise our clients. We are here not just to provide a service, but to be a reliable partner you can trust for exceptional support as you continue to grow.
Best regards,
The Guesty Customer Experience Team
So far our experience with Guesty has…
So far our experience with Guesty has been excellent. Our on-boarder, Jordan, was a life saver. She was extremely responsive, knowledgeable and helped us accomplish our expedited goals.
The platform itself has been great so far and we look forward to utilizing it fully.
Colin
January 28, 2026
Unprompted review
Reply from Guesty
Hi Colin,
We are thrilled to hear that your initial experience with Guesty has been excellent and that our platform is already meeting your needs. It is wonderful to know that Jordan's expertise, responsiveness, and dedication were instrumental in helping you achieve your expedited goals. We take pride in building strong foundations for our users, and your successful onboarding is a testament to our commitment to a lasting, valuable partnership. We are here to support your growth every step of the way.
Best regards,
The Guesty Customer Experience Team
Invited
Very professional
Rafael is very professional, approachable and went through all the valid subjects.
January 29, 2026
Reply from Guesty
Hi Liliana,
It is wonderful to hear that Rafael provided you with a professional and approachable experience, covering all the valid subjects you needed to discuss. We value your feedback immensely, as it reaffirms our commitment to ensuring you feel fully supported and confident in our partnership. Knowing our team is building that trust with you is our highest priority.
Best regards,
The Guesty Customer Experience Team
Invited
Reply from Guesty
Hi Lin,
We are so pleased to hear you had a great experience and that Charu was very knowledgeable. Feedback like yours reinforces our commitment to providing expert and trustworthy support to all our customers.
Best regards,
The Guesty Customer Experience Team
Invited
Bulk communication to guests
Ian was very timely in sending out a severe weather bulk communication. Much appreciated.
January 30, 2026
Reply from Guesty
Hi Mary,
Thank you for sharing your positive feedback about Ian's timely communication regarding the severe weather. We are committed to providing you with the proactive support and tools you need to manage your properties smoothly, especially during critical times, and we appreciate your trust in us to deliver on that commitment.
Best regards,
The Guesty Customer Experience Team
Guesty is a great tool in our business…
Guesty is a great tool in our business that helps us on all levels. It’s a central piece in our organization.
Thanks guesty and thanks Kier for the smooth onboarding a few months back!
January 30, 2026
Unprompted review
Reply from Guesty
Hi Truls,
We are delighted to hear that Guesty is a great tool for your business and that it is a central piece in your organization. Your positive feedback, especially regarding Kier's smooth onboarding, truly validates our commitment to ensuring a seamless experience from the very beginning. We value your partnership and look forward to continuing to support your success.
Best regards,
The Guesty Customer Experience Team
Invited
Clear &smooth … Thanks to Luis!
Luis was consistently kind, patient, and professional throughout our interactions. He took the time to explain everything in great detail, making sure we fully understood each step, and he never made us feel rushed or uncomfortable asking questions.
His clear communication, calm attitude, and genuine willingness to help made the entire experience smooth and reassuring. Luis provided excellent customer service and truly represents high standards
January 29, 2026
Reply from Guesty
Hi Paola,
Thank you so much for taking the time to share your feedback about Luis. It is incredibly important to us that you feel heard and fully supported throughout your interactions. Knowing that Luis provided such a clear, patient, and professional experience confirms that we are upholding the high standards of customer service and trust we aim to build with every client. We are delighted that he made your entire experience smooth and reassuring.
Best regards,
The Guesty Customer Experience Team
They Don't Fix Bugs - Awkward to Use
They don't fix bugs. There are bugs I reported years ago and they are not fixed.
This service is awkward to use. The user interface is not straight forward. It is too complex. I'm as software engineer that tests websites for a living, so I know a bit about these things. I wish I had the time to hunt for a better service that provided me a hosting channel manager at a reasonable price and had good software. Guesty's sucks. I've been using it for 2.5 years now, or is it 3.5 years...Still I cringe whenever I have to use this for something I don't do everyday as it is always difficult to figure out and how to get it done taking me a minimum of 30 minutes for a simple task, longer for more complex ones.
UPDATE: I appreciate the response from Guesty staff, I would like to see real change happen, so I'm willing to help if I know my time won't be wasted. To be fair, Guesty is doing a lot of work for us that we need done. That part is appreciated, but it can be better, much better.
January 28, 2026
Unprompted review
Reply from Guesty
Hi Michael,
Thank you for your detailed feedback. We understand your frustration with ongoing bugs, UI complexity, and the time required for simple tasks, and we acknowledge that we’ve fallen short of your expectations. Your perspective is taken seriously and shared internally to help drive meaningful improvements. A member of our Customer Experience team will reach out to better understand the issues you’ve raised and discuss next steps.
Sincerely,
The Guesty Customer Experience Team
Invited
Micalister was excellent to work with…
Micalister was excellent to work with during my Guesty Pro onboarding. He was patient, knowledgeable, and consistently available when questions came up. He took the time to explain things clearly, helped troubleshoot issues as they arose, and made what could have been a complicated transition feel manageable and well-supported. I really appreciated his responsiveness and steady guidance throughout the process. A great onboarding experience overall.
January 29, 2026
Reply from Guesty
Hi Bernie,
It is wonderful to hear that your Guesty Pro onboarding went so well, thanks to Micalister's dedicated support. Providing clear guidance, responsive help, and making complex transitions feel manageable is exactly what we aim for. Your positive experience reaffirms our commitment to ensuring every customer feels supported and confident in their journey with Guesty. We value your partnership and look forward to continuing to earn your trust.
Best regards,
The Guesty Customer Experience Team
On-boarding
Having somebody as knowledgeable a Keir made the on-boarding easy and informative.
January 29, 2026
Unprompted review
Reply from Guesty
Hi Douglas,
Thank you so much for your kind words about Keir and the onboarding process. Knowing that Keir's knowledge made your start with us easy and informative is exactly what we strive for. Your feedback confirms that we are building the right foundation for a smooth and confident long-term partnership with you. We are always here to support your growth.
Best regards,
The Guesty Customer Experience Team
Reply from Guesty
Hi Etienne,
Thank you so much for taking the time to share your feedback. We are genuinely committed to providing an experience that is clear, practical, and truly helpful for our users, and your positive comments reaffirm that we are building the kind of reliable partnership we strive for.
Best regards,
The Guesty Customer Experience Team
Invited
Justen was very patient and explained…
Justen was very patient and explained things simply.
January 29, 2026
Reply from Guesty
Hi Carson,
It is wonderful to hear that Justen was patient and explained things simply for you. Our goal is to ensure every interaction is clear and helpful, building a foundation of trust in our service. Your positive experience confirms we are meeting that commitment.
Best regards,
The Guesty Customer Experience Team
Invited
Reply from Guesty
Hi Edgar,
Thank you so much for taking the time to share your positive feedback with us. We are delighted to hear that our service was really helpful and solved all your problems. Our primary goal is to ensure you feel supported and confident, and knowing we met your needs reaffirms our commitment to providing you with reliable and trustworthy support.
Best regards,
The Guesty Customer Experience Team
Terrific Experience and Support
The Guesty onboarding experience was great. My onboarding specialist, Charu, was incredibly knowledgeable and quick to respond to any questions. Would highly recommend.
January 28, 2026
Unprompted review
Reply from Guesty
Hi Peninsula Luxe,
Thank you for taking the time to share your positive feedback about your Guesty onboarding experience. We are thrilled to hear that Charu provided knowledgeable and quick support; it confirms our commitment to setting up our clients for success right from the start. We value your recommendation and look forward to a successful, long-term partnership with you.
Best regards,
The Guesty Customer Experience Team
Guesty's on boarding was wonderful
Guesty's on boarding was wonderful. Very detailed and very helpful, especially for non-tech savvy people. We have an assigned account lead that we can continue to ask questions of well past the training finishing and we feel like we always have someone to contact if there is an issue.
January 28, 2026
Unprompted review
Reply from Guesty
Hi Kathleen,
Thank you so much for your positive feedback regarding your onboarding experience. We are committed to ensuring every user feels confident and fully supported right from the start. Knowing that you feel well-equipped and value having a dedicated account lead who remains available long after training solidifies our belief that building a reliable, ongoing partnership with you is key to your success. We are here to support you whenever you need assistance.
Best regards,
The Guesty Customer Experience Team
Invited
Even though they didn't have the…
Even though they didn't have the solution I hoped for, they offered to do a feature request and guided me through an alternative option.
January 28, 2026
Reply from Guesty
Hi Jessica,
Thank you for sharing your feedback. We genuinely appreciate that you have recognized our commitment to finding a path forward, even when the immediate solution wasn't available. Offering a feature request and guiding you through an alternative option is exactly how we aim to build a strong, reliable partnership with our customers. Your input is crucial, and we are dedicated to supporting your needs and continuously improving our offerings based on valuable suggestions like yours.
Best regards,
The Guesty Customer Experience Team
The onboarding process very smooth and…
The onboarding process very smooth and everyone is very helpful and kind
January 27, 2026
Unprompted review
Reply from Guesty
Hi Kristýna,
Thank you for sharing your wonderful feedback about your smooth onboarding experience and our helpful, kind team. We are committed to making your transition seamless and appreciate you recognizing the efforts of our staff. Knowing that we have established this positive foundation is key to a long and successful partnership with you. We look forward to continuing to support your success.
Best regards,
The Guesty Customer Experience Team
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