Hamperwell Reviews 239

I wish I’d seen these reviews before ordering. Paid for delivery.. 2 weeks later I received a notification that it’s been delivered however the person hasn’t received it. I’ve emailed the company bu... See more

Disappointed that the Gift Note wasn’t included as requested. Queried it and to check the second gift I had ordered for someone else would have gifted note included which was confirmed it would be!... See more

i accidentally ordered two items instead of one, tried emailing company numerous times with no response whatsoever!!!!!!!! do not have a contact number to get in touch with company!!! they state custo... See more

Overall me and my girlfriend were both happy with this product. The product arrived within the given 48 hours and arrived in excellent condition however the only thing dropping it from a 5 is the fact... See more

The contents of this hamper was exactly as I had hoped. Despite it being delivered on one of the hottest days of the year, the chocolates were in perfect condition which pleasantly surprised me. Woul... See more

Ordered a gift for my wife for our anniversary for a specific date. Never arrived. Emailed them, finally got a response saying a stock issue. I said id wait. Tried emailing them 3 more times, still n... See more

I ordered this as a Valentines gift. It was supposed to have Yankee candles in it but it has fakes. It is also marketed as having roses so therefore you would assume they are real based on the price.... See more

The gift box came later than expected,on top of that my partner opened his gift and all chocolates were watery and melted when it was just delivered. Contacted customer service and they said there is... See more

I have to say have I read the reviews before purchasing from this website? I would’ve probably not purchased however I purchased first then read the reviews now. I’m not quite sure what’s happened to... See more

I purchased a bottle of wine that was meant to come “presented in a sophisticated HamperWell Wine Hamper Box With Magnetic Lid and Viewing Window”. It didn’t. This was the only reason I ordered it as... See more

Worst customer service. DO NOT BUY!! I ordered a hamper for a birthday using the next day delivery option, received a confirmation email, but haven’t received anything since, no tracking info, no res... See more

Ordered a vase kind of shaped box of chocolates and a teddy for a what was at the time partner and I have emailed them 5 times to ask to cancel the order, I have had not one response. There communicat... See more

No delivery even after 3 weeks, after spending 110 pounds. No phone number to ring, nobody replying to my email. I don't know what will happen next and if it is an honest mistake, but so far, bad exp... See more

I feel I have to try to even up these scores. I duplicated my order in error. My order was changed without any problem at all. The refund was in my account the next day. Excellent communications... See more

Avoid! I ordered the Lindt / Yankee candle box - however, was missing chocolates and the candle was a cheaper alternative. 1 of which was half melted. Advise anyone to avoid at all costs. Very che... See more

Hands down the worst company I've ever experienced. Ordered a flower bouquet for my wife and paid extra for a specific delivery date. It of course didn't arrive on the delivery day so I chased them... See more

I ordered a food hamper from Hamperwell and was honestly so impressed. It arrived quickly and was beautifully packaged. It made a perfect gift, and the person I sent it to absolutely loved it. I’ll b... See more

I have nothing but good things to say about my experience with this company. I made a mistake on ordering and didn't change the delivery address, I contacted the company with the correct address and... See more

I ordered the Lindor and Yankee candles signature bouquet which arrived promptly and it was perfect for the Mrs. I would like to thank the Hamperwell team who made this possible as it was a smooth exp... See more

Terrible from start to finish. My teenage son spent £47.94 of his weekend job money on some chocolates for his girlfriend. He then changed his mind due to the cost and within a few hours I requested a... See more

I placed my order well on advance and specified a delivery date for a birthday gift, the date comes and goes and no delivery! I reached out to Hamperwell and all I got back was a generic response wit... See more

I don't recommend ordering from this company. I ordered over a year ago and till today have not recieved my order or a refund! After emailing them initially I recieved what seemed like a general ema... See more

Tried to contact them for a refund and they emailed me to say i need to return it to the address below. There was no address given so i have emailed them since and got no reply. Also it says logi... See more

Paid for 2 day delivery got it in 5 days. Item was packaged with absolutely no care and attention in a much smaller box as advertised. Bottle of prosecco shown with 2 glasses at £24, only com... See more

Absolutely awful company, bought a rose bouquet for my mum. It was late arriving, no answer to any emails. It arrived today, box dented and goods inside not worth the money paid. Can’t be bothered to... See more

I made a mistake with dispatch/delivery option. I thought that the dispatch was the same as the delivery but once advised by the hamperwell team that dispatch is the date that the order leaves them I... See more

Ordered a gift as part of my partners Christmas and arrived exactly when I had selected it to arrive! I had one happy person that night when she received this lovely hamper! Would 100% recommend

TERRIBLE COMPANY MUST AVOID. After reading having a bad experience myself with the company I came to realise I should have read the reviews in the first place. I order a £53 valentines box dont know h... See more

was disappointed with liquorice selection as it was only liquorice allsorts and torpedoes, the picture on your website shows a different selection. Liquorice strawberry pineheels and coloured fruity p... See more

For £49.99 and delivery, it was a lovely alternative to the normal bouquet of flowers as it contains Lindt chocolates and rose soaps (made from some sort of material so I'm not quite sure how that... See more

I ordered a £52 Lindt chocolate gift box from Hamperwell as a thoughtful birthday gift for a close friend, and I’m honestly appalled at what I received — or rather, what I didn’t receive. First of... See more

DO NOT BUY!! These guys have possibly the worst customer service I have ever experienced. Ordered a hamper as a gift for a birthday and never received it. Ordered it with plenty of time befor... See more

I ordered a £44 Lindt chocolate gift box as a thoughtful present for a family member. The description promised a specific selection of Lindt chocolates, but what arrived was a poorly packed bo... See more

Shocking customer service. They never reply to emails. Ordered a prosecco gift set. Which arrived nearly tow weeks late and it came with only one dirty glass. Don't waste your money buying from th... See more

Sent to wrong address after I’d had confirmation and assurance it would be sent to correct address. After failing to deliver to correct address they then send message to say no refund or replacement w... See more

Got a little confused with delivery date and despatch date as it seems many others have as well leaving negative comments about delivery I was informed despatch means to leave their warehouse which... See more

Was great purchase and great gift however would be great if the fake roses came with the stems in the back of the box so they could be used instead of being thrown away.

First of all the sign up code that I got on my gmail didn’t apply. So I did not get a discount on my first order as it was stated. Then my order didn’t arrive on time. It was 2 days late. I ordered... See more

Don’t use this company Ordered next day delivery on a £80 hamper and waited 5 days so far and not even a dispatch email and no response to two email absolute scam of a company

I ordered a hamper of chocolates, soap flowers and candles for someone for a 21st. After placing the order I had a look at the previous reviews, many of them quite damning, although pe... See more

Although product is nice, very very very overpriced. Most of these products could be purchased and made yourself at a fraction of the cost. Unfortunately won’t purchase again