HelloFresh US Reviews 80,737

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the convenience of having planned meals and all necessary ingredients delivered, which reduces the need for grocery shopping and simplifies dinner preparation. People find the recipes delicious and easy to follow, with a good variety of options catering to different dietary needs. The freshness and packaging of the ingredients are generally well-received, and the ability to customize orders and change delivery dates is seen as a plus. However, some reviewers have encountered issues with their orders. These include missing or incorrect ingredients, late deliveries, and produce of inconsistent or poor quality. Some customers feel that the protein portion sizes are too small and that there is a lack of variety in vegetarian options. A few consumers have also expressed concerns about the high calorie content and the overuse of certain ingredients in the recipes.

Based on these reviews

Rated 3 out of 5 stars

Seems like every recipe requires mayo or sour cream. Veggies were often old or going bad. Newley all high protein options were very high is calories as well. Too much fat/oil/butter. Not sustainable f... See more

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Rated 3 out of 5 stars

For our 1st order, we were sent assigned complementary meals, which I did enjoy, but my mom didn't like the meals in the selection. Hopefully, she will like future meals that I order The only thin... See more

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Rated 3 out of 5 stars

The labels are incorrect/misleading. For example one package was labeled vegan tofu curry, but then underneath it says chicken and shrimp which is obviously not vegan, and there was only chicken... See more

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Rated 3 out of 5 stars

Should offer vegetarian proteins like Beyond or Impossible products. There are also vegan “meat” options, etc. I will likely quit based on the limited proteins choices for a vegetarian. It’s always... See more

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Rated 5 out of 5 stars

This is the ultimate In convenience if uou’re not afraid of cooking! There are no more wasted trips to the grocery store. Everything is provided except salt, pepper and olive oil. The meals are colorf... See more

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Rated 1 out of 5 stars

DONT TRUST. Hello fresh didn’t deliver boxes during the recent snow - which is fine - weather happens; HOWEVER, they charged me for the boxes anyways A WEEK LATER - every Wednesday - resulting in my... See more

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Rated 4 out of 5 stars

First week came in time everything fresh easy to follow instructions, downside kinda expensive, I started with your app that my gym planet fitness had on their app, I am not very computer savvy , I do... See more

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Rated 2 out of 5 stars

Almost every time we get a box it’s either late, or there is something missing weather it’s a packet of seasoning or even a package of meat. Furthermore, we do buy this service explicitly to avoid the... See more

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Rated 4 out of 5 stars

The meals have been absolutely delicious. The prep is always longer than the recipe card says, but we’re not professional chefs so we likely chop too slow or are doing something wrong. We’ve experienc... See more

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Rated 3 out of 5 stars

My favorite meals are your grain bowls which are flavorful and filling. I like being able to swap out proteins or add another vegetable. But there’s not enough variety of vegetables and the ones we re... See more

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Rated 3 out of 5 stars

First box after about 10 yrs - thought it would try it again BUT geez- recipes cards all screwed up - 1 that didn’t go with any of the meals kits - 2 missing ingredients so on hold til I can get to th... See more

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Rated 1 out of 5 stars

We have used hello fresh for many years and tried out other food delivery services. Your new currier system is failing. Your old fedex delivery was a lot better. We have had 4 weeks of deliveries late... See more

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Rated 2 out of 5 stars

So far I’ve received 3 boxes. The 2nd one was delayed a day and the 3rd had a different meal than what I ordered. Apparently what I selected was no longer in stock so they changed my order and then... See more

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Rated 3 out of 5 stars

your quality control hasn't been great lately. The last meal I made from last week, the lemon chicken pasta, did not include the fresh parsley it should have, and the lemons were not of good qu... See more

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Rated 2 out of 5 stars

This is the second time you have failed to give us all the recipe cards, really don't thi know it's too hard to double check the box before sending out, really frustrating from my end, much easier to... See more

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Rated 5 out of 5 stars

We’ve gotten some really great meals from HelloFresh. All come with clear instructions. Some require actual cooking - not for nights when you need to get dinner on the table quickly. Make sure to note... See more

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Rated 3 out of 5 stars

The songs are pretty good and they’re portioned out according to US guidelines however, I often find myself still feeling hungry after a HelloFresh meal. I also feel saddened by how much I’m having to... See more

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Rated 5 out of 5 stars

Best food delivery service ever. Delicious recipes, easy ordering and exceptional value. I appreciate being able to prepare well thought out meals without having to be the one who plans and shops. H... See more

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Rated 4 out of 5 stars

Food options are good. Ingredient quality is consistent. On multiple occasions, however, the meal prep instructions were not in the box. The recipes are available online but can be difficult to follow... See more

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Rated 3 out of 5 stars

We'd really appreciate being able to substitute out chopped chicken. It's a hassle. Have you considered allowing protein "upgrade"/swap out selections? Other than the very occasional issue with fre... See more

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Rated 1 out of 5 stars

First box arrived on time and was great. Second box never arrived despite it saying it was delivered in the app. Called to see what happened and was told it was never actually made or delivered. They... See more

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Rated 4 out of 5 stars

Food is fresh and the recipes are delicious. However, just before we stopped HF the last time (for travel), almost every box was late. I recently started up the subscription again--the food is go... See more

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Rated 1 out of 5 stars

First order was automatically cancelled by “their system”. Contacted support and they said ya that happens. Ok. Week 2 get an email asking how it’s going. Well box wasn’t delivered yesterday so you... See more

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Rated 4 out of 5 stars

I need more vegetarian options. Also I wish most if not all products were organic. I buy everything as organic as possible. Including avoiding seed oils. The breads are not great. Doe example the sour... See more

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Rated 1 out of 5 stars

Ordered three meals but got 5. all good, right? No. compare meals to glossy instructions: Meal sacks were Tuscan Pork Filet R7, Dijon Onion Crunch Chicken R1, Creamy Chimichurai Pork Filet R3, Sweet... See more

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Rated 4 out of 5 stars

Quality produce and meats with interesting sauces that I put together myself based on your instrution. I also like the step-by-step recipes and graphic of package content. I also like just-enough cont... See more

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Rated 3 out of 5 stars

I like the convenience of Hello Fresh./ Most of the meals are okay. The potatoes for wedges are always tiny little things barely resembling the big potato wedges on the recipe cards. Today's delivery... See more

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Rated 5 out of 5 stars

We absolutely love HelloFresh! The meals cook quickly, the instructions are easy to follow, and cleanup is minimal. Every ingredient you need is included, which makes weeknight dinners so much less st... See more

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Rated 4 out of 5 stars

Glad to see that there are healthier options since the last time I used this a few years ago. However, it's still very difficult to find meal choices that aren't loaded with starch--almost every optio... See more

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Rated 1 out of 5 stars

Crooks, thieves, and criminals. We visited the Hello Fresh website to see what they had to offer. WITHOUT ordering a darn thing, we just received a randomly chosen box of meals that were charged t... See more

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Rated 2 out of 5 stars

First order had rotten cabbage. Second order was missing two meals. While Hellofresh does give refund credits towards your next meal, it's a huge inconvenience when these meals don't arrive properly,... See more

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Rated 3 out of 5 stars

Likes: - food quality and taste - convenience of no grocery shopping Dislikes: - the weekly “Free Items” used to be much better. Now choices are mostly empty calorie carbohydrates. Worth what th... See more

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Rated 5 out of 5 stars

Okay, quick review. Food is great, menus are varied and well balanced. The last mile delivery has always been spot on. When issues arise the organization follows through and resolves. Value is well a... See more

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Rated 3 out of 5 stars

Ehhh, Nice that we don’t need to shop before we cook, and dinner has been planned out but have been disappointed with the food as many of the menu selections are like hamburger helper with fresh... See more

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Rated 4 out of 5 stars

The food is fresh and arrives on time consistently. Unfortunately the instruction cards are often missing or the wrong one is substituted. Why do so many recipes have curry or hot spices? I like flav... See more

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Rated 1 out of 5 stars

I have ordered twice without receiving a order. The message delivered, without actually delivering the items. They claim my address was put into the system incorrectly. I'm finding that hard to believ... See more

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Rated 2 out of 5 stars

My first box was a disaster. I ordered a crispy chicken dish and over half of the ingredients were wrong. A mangled green pepper was substituted for Green beans - the crispy onions for the coating tur... See more

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Rated 3 out of 5 stars

I like the concept and most of my meals have been good and there is a lot of meal options per month but meat portion sizes are too small for families with husbands or boys who eat a lot, and I’ve had... See more

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Rated 3 out of 5 stars

Some of the fresh vegetables were going bad by the the third day after delivery. Chopped kale goiong slimy, cabbage was brown. HF prep Not particularly helpful -- I could have made most of these dis... See more

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Rated 3 out of 5 stars

The prices went up while the quality has gone down significantly since I first signed up. I’ve had issues with key ingredients missing or poor quality, completely rotten sides. Support is usually help... See more

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Rated 4 out of 5 stars

Generally, things have been great with our Hello Fresh subscription. The food is good and the portions are filling. Hello Fresh has been doing a great job updating its menu to provide subscribers w... See more

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Company details

  1. Online Food Ordering Service
  2. Food Products Supplier

Written by the company

As the world's leading meal kit company, HelloFresh supplies everything you need to prepare quality, delicious, home-cooked meals that require no planning, no shopping and no hassle. Every ingredient needed for our thousands of exclusive recipes is carefully planned, locally sourced and delivered to your door when it’s most convenient for you.


Contact info

3.5

Average

TrustScore 3.5 out of 5

81K reviews

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Rated 3 out of 5 stars

The recipes are good

The recipes are good, but the amount of food I get for the price is not good. I have had glitches where the recipe card doesn’t match the ingredients, potatoes that are bad with soft spots, and green onions with biofilm. There is a wide variety of food options to choose from. My food is delivered by a service that expects a tip, so there is an extra $10. I like that I can get easy to prepare meals and lower calorie options.

January 12, 2026
Rated 3 out of 5 stars

Good Evening,

Good Evening,

I sent this email to your website and have not received a response

I am confused with my order receivied this week.

The sacks are labeled Roasted Pepper & Mozzarella Cavatappi 2P-R55
Cheesy Smashed Burgers 2P-R56
Cheesy Italian Beef Stuffed Eggplant 2P-R86

The Recipe Cards are for
Beef &Cheddar Patty Melts
Fire House Cheeseburger
Homestyle Chicken & Biscuit Pot Pie

I don't think I ordered Cavatappi or Stuffed Eggplant as my Husband is not a fan of Peppers or Eggplant.

Either Way I don't have the recipe Cards for the above meals,

Please Advise,

Thank you for your help,

December 30, 2025
Rated 3 out of 5 stars

Need reminders; vegetarian offering is repetitive

I would like more reminders about upcoming deadlines to finalize or skip deliveries. My life is crazy. Help me out. Companies can automate this type of outreach much more easily than I can. I used to get these reminders, either text or email, from CSA or similar programs, so I know it's possible. I hate seeing a box land on my doorstep that isn't customized or wanted (we travel a good bit) because I forgot about a deadline.

As for food, we mostly like it. We only eat vegetarian (not necessarily vegan) meals, so they get a bit repetitive. One week I had to skip because everything felt like it was either a sandwich, mac-n-cheese variant or something with a lot of mushrooms, and those don't work for us.

Wish I knew how to cut down the packaging waste for the little ingredients, especially things I do keep in my pantry, like mayo, or spices that are sold near me. I could make spice blends if they would specify components and ratios.

The marketing angle is "try cooking together!" with a brochure showing a happy couple in the kitchen. We have cooked 7 nights a week since the start of the pandemic, but the burden to come up with and shop for the week falls to me, and I just plain run out of ideas. So this is my fallback.

February 12, 2026
Rated 1 out of 5 stars

Our first order never arrived. Second was a mess.

Our first order never arrived. We received a notice that delivery was being delayed by one day. It never came and there were no updates. I contacted HelloFresh and had to ask the CS rep to elevate the matter as they did not have the authority to resolve it. Then, the second order arrive and the corn starch package had "exploded" in the shipping box. Corn starch everywhere. There was supposed to be salmon, but that was completely missing. These service-related issues should not be so difficult to execute.

January 27, 2026
Rated 4 out of 5 stars

The food is good

The food is good. The veggies that come in the box seem to be fresh. So far nothing bruised or rotten. The meats are packaged well. The recipes are pretty simple and so far everything tastes good.still takes some time to make dinner. But most meals are done in about 40 mins or less. And it takes the decision fatigue out of “What’s for dinner”.

February 4, 2026
Rated 2 out of 5 stars

My meals came warm no ice in the box

My meals came warm no ice in the box. The meat was bad and one of the packs of meat was leaking and was now all over everything else. So none of the food was edible. No one sent a new box.No one gave me a refund.I was out the money and the food. Once I was able to actually speak with a human and not the chatbot.I was told that I am outside of the time frame to be compensated.

December 23, 2025
Rated 3 out of 5 stars

Unvarnished Truth

Dislike that usually there is a recipe card missing and I have to go find the recipe on the website and print these out - not good. Also dislike that some of the produce is wrinkly looking and on the small side like an onion the size of a shallot and a half size pepper. I usually have to pull produce out of my own drawer to add to beef up the veg-a shame for the price. Also didn't get my third meal with my last box and had to call and tell you-need quality control maybe to check the box before shipping. What I like is that the food tastes good because the spices and condiments add taste. I like the breadth of choices across different cuisine and preferences.

January 21, 2026
Rated 2 out of 5 stars

Poor quality

My coworker got me to sign up for Hello Fresh. Right from the start, I have had issues. Whether it came on wrong day to spiked vegetables to now my most recent box… the beef and shrimp were thawed and the ice pack was melted. The box came warm. After my 8 weekends I will be done!

January 19, 2026
Rated 3 out of 5 stars

With all of our dietary restrictions

With all of our dietary restrictions, we were finding so few meals that we can eat. Plus, with our schedule, we found meals building up, even ordering only a couple each week. But loved having all the ingredients measured and present for me. Enjoy preparing the meals. Quality ingredients. Sufficient serving sizes.

January 10, 2026

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