HIGH5 Reviews 4,857

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the quality and effectiveness of the products, especially the energy gels and electrolyte tablets, which many have been using for years. Consumers appreciate the variety of flavors available and find them easy to consume during physical activities, without causing stomach issues. The products are considered essential for maintaining energy and hydration levels during training and races. People also commend the delivery service, noting that orders arrive quickly and as advertised. The company's eco-friendly initiatives, such as refill options, are well-received. However, some reviewers have expressed concerns about changes in packaging, finding the new designs harder to open and use. A few customers have reported issues with delivery and order accuracy, but the company has generally been responsive in resolving these problems.

Based on these reviews

Rated 5 out of 5 stars

Recently ordered the refill Orange and Berry plus the gel flask, never been a fan of the waste produced by the generic gels and a refill option is way nore eco friendly, plus a good saving compared to... See more

Rated 5 out of 5 stars

A very satisfied customer and a great product. I was handed this energy bar after the Manchester Marathon and really enjoyed the taste and felt like I should introduce it into my fuelling routine and... See more

Rated 5 out of 5 stars

Needing some energy cells and the like now that the weather has improved for cycling. An offer on short dated stuff - I'll get through it before it's BBE date - and a stash of Aqua Gel (handed out t... See more

Rated 5 out of 5 stars

I got some samples of the Energy Gel Aqua, the orange tastes great, I took one before my trail run, the usual 18km circuit around the forest. I have never felt so good on this run, the best pace, the... See more

Rated 5 out of 5 stars

I've been using these drink tablets for a few years now. They are excellent at keeping me hydrated. I sweat a lot. These keep my mineral and vitamin levels up whilst tasting good too. Tropical flavour... See more

Rated 5 out of 5 stars

High 5 is always the nutrition i prefer for triathlon and running but its not always readily available in the country i live. Aside from High 5 having the best flavours (mango and apple) are my favs,... See more

Rated 5 out of 5 stars

I tried these gels as they were going to be given out in my next race and I love them. I am one of those people that struggle digesting anything solid while running and even normal gels sit too heavy... See more

Rated 5 out of 5 stars

I used two tablets per water bottle, rode hard in the Quantocks for almost 3hrs and I didn't get cramps in my legs like I used to before using electrolytes, such as High 5. Will use again without hesi... See more

Rated 2 out of 5 stars

Love the gels themselves, they don't have that funny spongey texture other gels have, but hate the new packaging. Harder to open and more difficult to consume the gel as the packaging has been made t... See more

Company replied

Rated 5 out of 5 stars

good construction, is lighter material than the one I was using, hopefully won’t be so warm during these hot sunny days and can be used as a barrier against flies! Used for first time on a local sport... See more

Rated 5 out of 5 stars

HIGH5 were recommended to me by a friend, so this was my first time ordering from them. Not only did I get a fab introductory discount, making it more affordable, but my order arrived really quickly a... See more

Rated 5 out of 5 stars

Excellent customer service. I recently had a parcel stolen from my doorstep (not high5’s fault), however they were very quick to respond and resolve this by sending out a replacement. I have loved usi... See more

Rated 2 out of 5 stars

I have used high5 gels and energy drink for years and been very impressed. The new packaging on the gels is terrible. The gels are much more bulky, difficult to open and the stay attached tag makes it... See more

Company replied

Rated 5 out of 5 stars

Easy to order precisely what need quick simple arrive in good time loved the product it does what it suppose to nothing more to say other then thanks again from a devoted long term Committed customer... See more

Rated 5 out of 5 stars

Heard so many great things about the energy gel electrolytes and thought I would order and try it. I had Leeds half marathon on the weekend and it was my first time trying them and these are the be... See more

Rated 5 out of 5 stars

I've been drinking these now for more than a few months. All the flavours are great, but I particularly like the citrus. I am over the age of retirement now, and find that they not only give me a bo... See more

Rated 2 out of 5 stars

I ordered a run pack a while back. Due to an error with my order it wasn't dispatched, however, when I followed up it was rectified and dispatched immediately. Customer Service was fast and helpful.... See more

Rated 5 out of 5 stars

Good quality tasty product, very good help from your customer service. Really like the delivery, where instead of risking missing delivery, I could opt for delivery from a local point, my local PO i... See more

Rated 5 out of 5 stars

Order arrived as advertised. A few months worth of gels & bars, delivered as ordered in time frame. Been using High 5 nutrition for over 15 years now, can't see me using anything else.

Rated 4 out of 5 stars

First time using High 5 products.. although I’ve only used them on one long run, it’s the first time I’ve tried to follow a fuelling plan, and I think the timings of taking the Orange gels was usefu... See more

Rated 4 out of 5 stars

I have been using this product for a couple of years now. I have tried most of the flavours and like them all. They dissolve well and the taste is not too sweet. On that note however I am confused as... See more

Rated 3 out of 5 stars

Not particularly quick delivery and when the product turned up it is only half full. Understand that it is 1kg energy drink powder but why the waste in plastic package then? Otherwise, good drink, fl... See more

Rated 2 out of 5 stars

I use these to get me out of tricky situations as a type 1 diabetic. The gels themselves work amazingly and have saved me on many occasions. However the new packaging has split 3 times at the bottom,... See more

Company replied

Rated 3 out of 5 stars

This is our second order. The first was super quick. However this order did not arrive, no message or email about delivery. Had to contact them directly and the third party delivery company had delive... See more

Rated 4 out of 5 stars

Received confirmation of order but did not get any dispatched email it just turned up. It was well packaged and items all OK and because it was a free promotion and I only needed to pay for postage a... See more

Rated 4 out of 5 stars

Super easy and quick ordering. Still love the gel refill (which I put into a smaller squeezy bottle that works with your great valve lid and fits in the top tube bag). Only reason didn’t give a 5 this... See more

Rated 5 out of 5 stars

High5 have supported the #DartmoorClassic Sportive for a number of years, they have provided a fast and efficient service for their energy products and Protein recovery products to keep all our rider... See more

Rated 5 out of 5 stars

Easy to order. Actually taste nice. Causes no stomach issues and I have very sensitive gut and bowels. To much information I know. Quick delivery Will help out with my 40 odd marathons and ultras... See more

Rated 5 out of 5 stars

I really enjoy watching you it puts a smile 😄 on my face thank you so much for doing what you do and being so amazing!!!! I don't comment all the time, but I'm always there watching.. even my grand... See more

Rated 3 out of 5 stars

Gel and bars work well in that they give you instant energy but can't say they taste that good and made my stomach feel slightly uneasy for a short while after eating.

Rated 5 out of 5 stars

First rate service clear instructions and quick delivery The products are easy to see and choose on the website which also displays the discounts you can have. Which makes me come back here first when... See more

Rated 5 out of 5 stars

mistakenly Ordered wrong product, emailed customer services to ask if this could be corrected pre postage which was done. Amended order arrived a few days later. Thanks

Rated 2 out of 5 stars

There was no one home when te delivery was made, so the courrier has taken the package to a pick up location. However, there is only a very short period of time to pick it from that location. This... See more

Company replied

Rated 5 out of 5 stars

Always felt that run nutrition was for "real" runners, but I tried it on a 12 mile trail run. It made a huge difference on the day, the gels kept me ticking along. Used the strawberry milkshake recove... See more

Rated 5 out of 5 stars

So much nicer than all the other gels, which are gloopy and literally make me want to vom but this one is sooo good I actively enjoy having them. I will definitely be sticking to these from now on!

Rated 5 out of 5 stars

I made an order, and complained about the CS, I want to say that since I was contacted personally by High5 and they more than made up for it. These are great products and taste delicious. Thank you fo... See more

Rated 3 out of 5 stars

NOT impressed, you say that the product has changed but the only thing that I can see or taste is that the bars are SMALLER and the price is more EXPENSIVE... I hope that the ones I've bought last me... See more

Company replied

Rated 2 out of 5 stars

Item sent all right. Delayed received the item, they're carrier is terrible! Packaging is done very poorly, one item is broken at the bottom, its not intact and not hygienic. I end up throw the it... See more

Company replied

Rated 5 out of 5 stars

I have tried many brands of similar products and High5 is by far the best so far. Although slightly more expensive than other brands, definitely worth the extra pennies.

Rated 4 out of 5 stars

Delivery was slower than I expected. All products in tact. First time I have used the gels for running. They work. I have used the Electrolyte tablets for nearly a year now and it has really helped me... See more

Rated 5 out of 5 stars

There were some issues with the shipping of my product but the High 5 team were straight on it and dealt with it incredibly promptly. As for the products themselves they have formed a key part of my t... See more

Company replied


Company details

  1. Sports Nutrition Store

Information provided by various external sources

High5 combine the latest developments in sports nutrition with years of racing experience to help you perform at your very best, no matter what your ability.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Purchased gels over a long period of…

Purchased gels over a long period of time, new packaging is awful , very poor product not designed for easy application during running, if packaging doesn’t revert back won’t be buying again 🤬

January 29, 2026
Unprompted review
HIGH5 logo

Reply from HIGH5

Hi there,
Thank you for sharing your feedback, and we’re truly sorry for the frustration caused by the new packaging. We completely understand how important ease of use is, and we regret that this change has impacted your experience. We’ve requested more details so we can reach out to you directly via email.
#TEAMHIGH5

Rated 2 out of 5 stars

Love the gels, hate the new packaging

Love the gels themselves, they don't have that funny spongey texture other gels have, but hate the new packaging. Harder to open and more difficult to consume the gel as the packaging has been made thicker and it sticks in to your mouth. It also doesn't come out the sachet as smoothly.
I buy them regular for hiking and the gym as I'm a type 1 diabetic but now looking for an alternative

January 21, 2026
Unprompted review
HIGH5 logo

Reply from HIGH5

Hi Lianne,
Thank you for sharing your feedback, and we’re truly sorry for the frustration caused by the new packaging. We completely understand how important ease of use is, and we regret that this change has impacted your experience. We’ve requested more details so we can reach out to you directly via email.
#TEAMHIGH5

Rated 2 out of 5 stars

New packaging is a nightmare

I have used high5 gels and energy drink for years and been very impressed. The new packaging on the gels is terrible. The gels are much more bulky, difficult to open and the stay attached tag makes it very difficult to comfortably consume the product, especially if you are moving or it is extreme weather. Please revert back to the original packaging.

January 11, 2026
Unprompted review
HIGH5 logo

Reply from HIGH5

Hi Daniel,
Thank you for sharing your feedback, and we’re truly sorry for the frustration caused by the new packaging. We completely understand how important ease of use is, and we regret that this change has impacted your experience. We’ve requested more details so we can reach out to you directly via email. #TEAMHIGH5

Rated 2 out of 5 stars

GOOD CUSTOMER SERVICE BUT EMPTY GELS

I ordered a run pack a while back. Due to an error with my order it wasn't dispatched, however, when I followed up it was rectified and dispatched immediately. Customer Service was fast and helpful.
In regards to the products I'm not impressed - the energy gels seem to be packets of air (I would hazard a guess that out of 66g - 22g would be actual product). However, didn't mind the electrolyte tablets.

September 1, 2025
Unprompted review
Rated 3 out of 5 stars

AWFUL packaging. Very hard to get the glucose out. You get a big mouthful of air. The juice is fantastic for Diabetic…

The juice is fantastic for Diabetic hypos.
BUT
The NEW packaging is AWFUL. You ingest air first and it’s a struggle to get the glucose out.
This new packaging is absolutely dreadful. And it’s very hard to open too. I wish they had left the old one alone. It was user friendly.

November 30, 2025
Unprompted review
HIGH5 logo

Reply from HIGH5

Hi Dave,
Thank you for sharing your feedback, and we’re truly sorry for the frustration caused by the new packaging. We completely understand how important ease of use is, and we regret that this change has impacted your experience. We’ve requested more details so we can reach out to you directly via email. #TEAMHIGH5

Rated 2 out of 5 stars

New packets are a nightmare!

I use these to get me out of tricky situations as a type 1 diabetic. The gels themselves work amazingly and have saved me on many occasions. However the new packaging has split 3 times at the bottom, which hasn't happened before the change. The last time was in a reausturant which covered me! Please go back to the old packets!!

November 28, 2025
Unprompted review
HIGH5 logo

Reply from HIGH5

Hi Chris,
Thank you for sharing your feedback, and we’re truly sorry for the frustration caused by the new packaging. We completely understand how important reliability is, especially when you depend on our gels for managing Type 1 diabetes, and we regret that this change has impacted your experience. We’ve requested more details so we can reach out to you directly via email and discuss this further.
#TEAMHIGH5

Rated 2 out of 5 stars

Great Gel, Ruined by new packaging!

These were great for an energy boost when you needed it. The gel works superfast to get you going again!
WHAT HAVE THEY DONE TO THE PACKAGING???
The new and improved version has the no lose tare off tops, unfortunately now the very small opening means you have the sucking power of a small tornado to get the gel out!
I have nearly come a cropper a couple of times on the bike now, just trying to get any of the gel into my mouth safely!
How to kill a very good product in one easy design fault! Didn't any one test this before the change??
I'll be looking for another product that is easier to open and use!

November 1, 2025
Unprompted review
HIGH5 logo

Reply from HIGH5

Hi there, thanks for your feedback and we're really sorry to hear about your experience with the new gel packaging. We’ve attempted to request further details so we can reach out and resolve this with you directly. In the meantime, please feel free to contact us at [email protected]. #TEAMHIGH5

Rated 5 out of 5 stars

5 star customer service

First time that I have purchased gels through HIGH5 but I would highly recommend. The customer service that I received was outstanding. The Customer Service Coordinator that I was in communication with was helpful, considerate and supportive.
The gel themselves are easily absorbed and effective.
Thank you

September 5, 2025
Unprompted review
Rated 4 out of 5 stars

H5 sports drinks

Pleased with the prompt delivery and with the products. I found the recovery drink very good. The gel was okay just too sweet for my taste.

June 26, 2025
Rated 5 out of 5 stars

Repeat purchase

First rate service clear instructions and quick delivery The products are easy to see and choose on the website which also displays the discounts you can have. Which makes me come back here first when I need to restock.

July 7, 2025

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