Recently ordered the refill Orange and Berry plus the gel flask, never been a fan of the waste produced by the generic gels and a refill option is way nore eco friendly, plus a good saving compared to... See more
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Company details
Information provided by various external sources
High5 combine the latest developments in sports nutrition with years of racing experience to help you perform at your very best, no matter what your ability.
Contact info
The Science Park, Sea View Way, BN2 6NT, Brighton, United Kingdom
- +44 (0)1273 303 817
- [email protected]
- highfive.co.uk
Replied to 92% of negative reviews
Typically replies within 1 week
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Purchased gels over a long period of…
Purchased gels over a long period of time, new packaging is awful , very poor product not designed for easy application during running, if packaging doesn’t revert back won’t be buying again 🤬

Reply from HIGH5
Love the gels, hate the new packaging
Love the gels themselves, they don't have that funny spongey texture other gels have, but hate the new packaging. Harder to open and more difficult to consume the gel as the packaging has been made thicker and it sticks in to your mouth. It also doesn't come out the sachet as smoothly.
I buy them regular for hiking and the gym as I'm a type 1 diabetic but now looking for an alternative

Reply from HIGH5
New packaging is a nightmare
I have used high5 gels and energy drink for years and been very impressed. The new packaging on the gels is terrible. The gels are much more bulky, difficult to open and the stay attached tag makes it very difficult to comfortably consume the product, especially if you are moving or it is extreme weather. Please revert back to the original packaging.

Reply from HIGH5
GOOD CUSTOMER SERVICE BUT EMPTY GELS
I ordered a run pack a while back. Due to an error with my order it wasn't dispatched, however, when I followed up it was rectified and dispatched immediately. Customer Service was fast and helpful.
In regards to the products I'm not impressed - the energy gels seem to be packets of air (I would hazard a guess that out of 66g - 22g would be actual product). However, didn't mind the electrolyte tablets.
AWFUL packaging. Very hard to get the glucose out. You get a big mouthful of air. The juice is fantastic for Diabetic…
The juice is fantastic for Diabetic hypos.
BUT
The NEW packaging is AWFUL. You ingest air first and it’s a struggle to get the glucose out.
This new packaging is absolutely dreadful. And it’s very hard to open too. I wish they had left the old one alone. It was user friendly.

Reply from HIGH5
New packets are a nightmare!
I use these to get me out of tricky situations as a type 1 diabetic. The gels themselves work amazingly and have saved me on many occasions. However the new packaging has split 3 times at the bottom, which hasn't happened before the change. The last time was in a reausturant which covered me! Please go back to the old packets!!

Reply from HIGH5
Great Gel, Ruined by new packaging!
These were great for an energy boost when you needed it. The gel works superfast to get you going again!
WHAT HAVE THEY DONE TO THE PACKAGING???
The new and improved version has the no lose tare off tops, unfortunately now the very small opening means you have the sucking power of a small tornado to get the gel out!
I have nearly come a cropper a couple of times on the bike now, just trying to get any of the gel into my mouth safely!
How to kill a very good product in one easy design fault! Didn't any one test this before the change??
I'll be looking for another product that is easier to open and use!

Reply from HIGH5
5 star customer service
First time that I have purchased gels through HIGH5 but I would highly recommend. The customer service that I received was outstanding. The Customer Service Coordinator that I was in communication with was helpful, considerate and supportive.
The gel themselves are easily absorbed and effective.
Thank you
H5 sports drinks
Pleased with the prompt delivery and with the products. I found the recovery drink very good. The gel was okay just too sweet for my taste.
Zero
I love the fact that it has zero sugar and still has a great taste, the energy drink is brilliant on my rides.
Really impressed with taste and ease of…
Really impressed with taste and ease of use. Will definitely be adding to my daily routine.
Delivered early and well packaged
Delivered early and well packaged! Flavours perfect - for me. Provides all the energy needed to get round on the bike and play 2 games of field hockey 👍
High Five - Great Service.
High Five Nutrition - Easy to order, good communication and delivered on time !
Repeat purchase
First rate service clear instructions and quick delivery The products are easy to see and choose on the website which also displays the discounts you can have. Which makes me come back here first when I need to restock.
Prompt service and good value.
Great product great delivery time
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