Home Barista Reviews 109

First class service, great communication will use again

No spare part for a 3 year old grinder are available. Recommended alternative was something wrong and correct pieces are not send even after customer service promised to do so. No response for questions about refund. #570633

I appreciated the professional and dedicated support. Although the specific replacement part I requested was not available, the team made repeated efforts to find a suitable alternative. In the end, I received the most appropriate replacement part.

Grinder came on time and nicely packed.
Good price.

The DF83 i ordered was shipped quickly. There was a slight manufacturing defect on the grind indicator ring. I raised this issue to the staff and got (multiple) replies the same day, along with a replacement shipped immediately. Great service, will order there again!

homebarista.be offers top service as I experienced firsthand when buying a coffee grinder through them. They provide great advice and are always super responsive when it comes to answering your questions. I am very happy with their fair pricing, fast delivery and overall excellent order processing.
Thanks very much and best regards from Switzerland!

product (grinder) was shipped promptly. Communication during purchase was quick.

I ordered three packets of coffee and I only got one. That’s 40 euros worth of products that you did not deliver

Good feedback from support team and good quality products.

Fast delivery, good product.

Bought vst 18g basket; arrived in a few days with no issues.

Everything was great. Fast delivery, attractive price.

Found what I needed at a reasonable price

Unfortunately my experience is much different than that of other customers.
The delivered coffee grinder G-IOTA PRO83 V3 had some issues like visible scratches and some grease on the burrs.
And there was no invoice attached.
Homebarista promised to exchange the grinder, to send the invoice as pdf and they promised to carefully check the new grinder.
The new grinder was in a sealed box what indicates the grinder was not checked.
The new one had no grease on the burrs, but a damaged pointer at the coarse-fine-dial. The pointer has left a deep circular scratch on the dial.
When moving the heavy grinder on the table the power cable was easily pulled out of the grinder. Inside there were loose screws that should have tighten the cable fastener.
As an electrical engineer I've found some more electrical "issues" inside, e.g. plasitc part used for protective earth connection.
This chinese grinder should be engineered and tested for CE-conformance.
The HV unit of the Ionizer did not work. The HV cables were damaged by very tight cable straps.
etc.
No response to my email with attached photographs and I'm still waiting for an invoice.
Now I know why the G-IOTA PRO83 V3 was much cheaper at homebarista that at german dealers.
I've fixed all electrical and mechanical issues by myself and now I'm having a safe product.

Comments:
There was NO email EXCHANGE about my comments on the second grinder - I'm still waiting for an answer. As you are the responsible company for bringing this chinese product to the european market, I've suggested to ask your in-house technicians what they think about potential electrical safety issues.
I've also asked for a replacement dial because it was scratched on arrival. This is just a metal sticker that can be replaced easily.

Still waiting for the invoice. Would be a good start to make me believe what you wrote yesterday as response to my review.

Good fast service.

For those who are devoted to coffee, it is the perfect place.

Quick seamless delivery across Europe.

Efficiency and reliability. Can wait use my paragon everyday

Great customer experience. Thanks a lot for shipping the DC63 grinder so quickly. I can really recommend that grinder. Excellent value-for-money and high quality.