Housekeep Reviews 13,278

Michael was absolutely brilliant. An outstanding human. Wonderful to talk to. Very insightful, very perceptive, very hard working and consistent in the work that he delivers. Has lots of clean... See more

I couldn’t be more impressed with the quality of work and professionalism. From the moment Farah arrived, it was clear she took real pride in what she did. Every surface was spotless, every detail... See more

Great experience using this app. Communication is efficient through the app and very helpful. The first cleaner I got wasnt very good but they promised me a good one next and they delivered. Very happ... See more

He is extremely professional, and does an amazing job. He pays close attention to detail and leaves the house spotless, fresh, and beautifully organized. He goes above and beyond what is expected—whe... See more

I regularly use Housekeep for house cleaning, but needed a handyman to help a friend with some odd jobs around her new home such as hanging pictures, assembling furniture etc. The process to arrange... See more

Very poor experience today. I booked a clean from 9–12 and messaged the cleaner in advance to coordinate around my meeting. She ignored two messages. When I contacted Housekeep support, they also... See more

Karima is absolutely fantastic! We initially booked her for a one-time clean, and we were blown away by her attention to detail and the care she puts into her work—you can tell she truly loves what sh... See more

Our 1st clean was very thorough and friendly. Karol also gave good advice on dealing with specific cleaning issues such as mould. It was an excellent 1st cleaning experience for us and we would highly... See more

We booked a 4.5 hour service for a 70m2 flat that was fairly clean, much longer than was reasonably needed. It is unclear whether the cleaner did anything at all. We reached out to the client service... See more

I've been a client of this company for more than two years, during which they've frequently switched cleaners and only offered minimum wage. It's understandable why many people leave. Before Christmas... See more

We had two really good experiences, one really bad experience. The cleaner that we booked had informed us ahead that he would send somebody else instead. Fine by us, but when we arrived home when fin... See more

We have used Housekeep for top-up cleans at various times over the past 5 years. Their cleaners are always punctual, polite and good at cleaning our house, even when we've managed to forget about the... See more

The couple who deep-cleaned were thorough, friendly and clearly experienced. The support managers phoned me a few times to make sure everything was smooth, and to talk about a few un-envisaged things.... See more

Cleaner Grace always cleans every corner impeccably. Not only does she flawlessly clean the kitchen, bathroom, and entire flat, but she also goes above and beyond. She doesn’t just put the dishes ba... See more

Cleaner was very close to arriving outside of the booking’s time window (I didn’t receive any updates so I just had to hope they would show up), but everything was done within the allocated timeframe... See more

My cleaners Lu and Paul turned up on time, on Saturday morning, and took so much time care amd attention cleaning my 2 bed flat for an end of tenancy clean. Everything looks sparkling and new (includ... See more

Organised and well communicated through email and the app. The designated clear, Liliana, was by far the best cleaner I have ever had. The place was sparkly clean and she managed to complete everythin... See more

Absolutely amazing ! He goes above and beyond every single time, leaving my home spotless, fresh, and beautifully organised. Not only is he incredibly thorough and detail-oriented, but he’s also prof... See more

Outstanding service: I've had three regular weekly cleaners through Housekeep, all of whom have been really good. I also like that if they're away (looking after their kids or on holiday or whatever),... See more

The cleaner was 1 hour late, didn't clean the kitchen properly (despite being handed out a detailed list of everything that needed to be cleaned), and didn't complete the 2 hours (she did 1h45 in tot... See more

Disastrous! We booked a 4.5 hour service for a 70m2 flat that was fairly clean, much longer than was reasonably needed. It is unclear whether the cleaner did anything at all. We reached out to the cli... See more

It’s unfortunate because when a cleaner comes, they generally do a really good job. The majority of the time though, they either cancel or turn up at a different time (today someone did show, but 40 m... See more

Since early February we wanted to secure and excellent weekly cleaner who could do ironing too. When we finally got a cleaner who fitted the bill they handed keys back and said they had another paid j... See more

Horrible end of tenancy clean, scuff marks everywhere, finger prints and unclean surfaces. No compensation. I sent proof. I don’t have access to the property anymore so a reclean doesn’t work. Not sat... See more

Reading other reviews, it would appear that there’s a little bit of luck involved in the cleaner you may end up with. Unfortunately we’ve not been so lucky with the 2 cleaners we’ve tried! The first... See more

By far the most unreliable tech product I've ever used. They change cleaners on you, cleaners are late, cleans are cancelled day of. They once sent a cleaner who was terrified to my apartment with two... See more

My cleaners Lu and Paul turned up on time, on Saturday morning, and took so much time care amd attention cleaning my 2 bed flat for an end of tenancy clean. Everything looks sparkling and new (includ... See more

We scheduled an end-of-tenancy clean for £265, estimated to take 2–3 hours (my wife did). On the day, the cleaners arrived three hours late. Once on site, they said they would have to charge extra for... See more

Housekeep made the job of finding a reliable cleaner easy. They have given us peace of mind that our cleaner is vetted and that we don't need to worry about availability or holidays. Their initial... See more

Exceptional End of Tenancy Clean – Every Detail Covered Johnson and his team were absolutely brilliant. Polite, professional, and incredibly hardworking – they tackled the entire house from top to... See more

Really poor customer experience. I accidentally booked a tradesperson at around 6pm for a slot the next day at 12pm and was charged straight away. I contacted support immediately to cancel but the pro... See more

Really happy with Maxine’s clean. In just 2 hours she got through loads and completely transformed our bathroom, which definitely needed some TLC. She also gave really useful tips on how to keep it lo... See more

Three booking attempts and each time the cleaner arrived 30 minutes late. It may be an isolated case, but 3 times in a row is very frustrating especially when before the third booking customer support... See more

Easy to book and you get a quote right away instead of people calling you seven times a day with offers. Price was reasonable as well. Clean itself was super thorough, they cleaned for five hours stra... See more

I just wanted to share how impressed I was with Adeola today. She was absolutely brilliant from start to finish. Her cleaning was incredibly thorough and detailed, and she took real pride in every par... See more

I hired an engineer to fix my ceramic hob. He came on a Thursday afternoon, simply pulled the cooker out from the counter, looked underneath, didn’t open it, and said it couldn’t be repaired. It’... See more

Housekeeper truly trustable app. Its very handy. I can choose my own times and areas to work. I can decide when can go on holiday or just take day offs. Stuff always helps immediately when I need a... See more

Terrible, cancelled clean after hours and refused to issue new cleaner. Manager was supposed to call and never did. My follow up never came. Go somewhere else I was assigned a new cleaner several d... See more

Been with company for over two years keep change cleaners, only pay min wage. No wonder people move on. They let down a disabled women pre Christmas with spine cord injury. Never even offered to f... See more

An efficient, professional clean carried out by Housekeep . This is the second cleaning appointment that was of a high standard , surface , corners , hidden areas. Tidied up objects in each room s... See more