Ideal Heating Reviews 67,702

the maintenance work itself was fine but the engineer left a lot to be desired. He did not let us know when he was coming ie mornings or afternoons. He was not very pleasant, he obviously had had a b... See more

Had an Ideal Heating engineer visit today and I couldn’t be happier with the service. He was such a genuinely nice man — polite, patient and really took the time to explain everything clearly. He quic... See more

The engineer contacted us and informed us what time he would arrive at our house. When he arrived he diagnosed the problem quickly and replaced the offending part. Matthew also replaced some other par... See more

The engineer turned up the very next day, diagnosed the problem, fitted a new part from his van stock and was on his way again within an hour. Highly efficient service. My only gripe was getting a... See more

My appointment was cancelled during the expected time of arrival. I was pretty angry. Obviously you arrange the whole day around the visit and told them this was unacceptable. However it was res... See more

Very polite staff on the phone that made the booking service very easy. Duncan the engineer called before he arrived. Duncan was absolutely wonderful. He was so caring towards upkeeping my stan... See more

Jamie from Ideal Heating came to undertake some minor repairs to my boiler and do a service. He was professional, friendly and helpful, going above and beyond to ensure that the boiler was functionin... See more

As always, swift service! Matt, the engineer, was lovely and friendly and had my Mum’s boiler working again in 45 minutes 👍🏻Can never fault Ideal, quick appointments and all of the engineers we hav... See more

Overall great service, particularly upon activating service, warranty etc. Slightly slower process regarding uptake of repair visit. One day offered on first call, another day offered for callout a d... See more

excellent service. I phoned on the Monday after noticing water collecting in a cupboard and no pressure in the boiler. Kept me fully informed of the work and organised a visit on Wednesday expl... See more

I needed to request a call out to help with a small issue we'd identified. The staff were quick, polite, immediately focused on the issues being reported and had fixed it quickly. All done withi... See more

⁷Boiler stopped working during the snow this week. Ideal customer service answered in less than 30s, knew what they were talking about, and booked an engineer to come 2 days later. The engineer knew... See more

Ben was efficient, polite and professional. He repaired the boiler totally with no fuss or mess. We now have a beautifully warm house and hot water where previously both were cold or barely warm al... See more

From the first call to the Ideal office to the engineer leaving site was seamless and so easy to complete. The person who took my call was very efficient and confirmed my site visit the following we... See more

The egineer phoned to say what time he would arrive. He carried all the spares on his van, Explained in detail the problem and the part required. Very respectful and careful while he carried o... See more

Although the engineer did not ring us at 0900 as he said, getting us up earlier than we would have liked (no phone signal apparently) we then turned up when he said he would and did what he said he wo... See more

The boiler is still under warranty and the service we had was excellent. The engineer rang the day before to let us know what time to expect him. He arrived on time and fixed the issue quickly. He w... See more

Contacted Saturday morning dut to faulty central heating problem. Boiler 6 years old guaranteed until 2029. Explained fault as best I could. Told engineer would phone following morning (Sunday)... See more

The engineer was lovely but the problem wasn't fixed. I rang Ideal because he had said the issue would be better (not getting adequate hot water through the shower) but it wasn't in the slightest bit... See more

Firstly when appointment date was made we were advised by customer services it’s an all day slot 8.00 am to 6 pm time slot ! and until the engineer rang on the day we would not know the actual Time... See more

The first engineer who came out was very rude. Refused to pick up a key for the property first and then when we let him in he insisted we stay for 90 mins whilst he fixed the problem, we could not sta... See more

6th visit from ideal engineer, almost all parts on Ideal Evomax2 replaced at least once (fan thrice), boiler noisier than it has ever been. Boiler only 2 years old! Now waiting for lead engineer. Prev... See more

The engineer turned up prompt. He went into the loft did some tests. When he came down he said there was no problem with the boiler. Said I needed to go back to the fitter and ask if they could tests... See more

New boiler (18months old) no central heating etc. due to 'pump fault' error message.Informed installer who contacted Ideal. Waited days for Ideal to contact me to arrange appointment. (Though appointm... See more

Absolutely fantastic service from both the heat pump team and Neale Hillhouse the engineer who attended. I can’t recommend Ideal Heating’s heat pump team enough. In a world of AI and automation I go... See more

Cannot fault the service. I am widowed so find these things daunting (things breaking down). Customer service were so helpful. Got a spare part fitted the next day. The engineer was very professional,... See more

Easy as pie to book- polite and friendly customer service staff who arranged a suitable date and time straight away with various other options Engineer arrived on time after contacting with his... See more

I'm going to break this down to 2 separate reviews... Booking the appoint- Zero! Would not book for a week and left without hot water. Had to argue and argue and eventually got a quicker appointm... See more

He did the boiler nothing else ,didn't even ask about or check carbon monoxide detector. Ask or check radiators for any problems, l mentioned about noisy fan ,reply was l can't do nothing about that... See more

Good communication about the engineer visit and he was soo pleasant and chatty 👍 Arrived within 20 minutes after a text saying he was on his way. Was very thorough and so polite. Made sure he left... See more

The Engineer was prompt, efficient and very helpful. He fixed the problem and reviewed the boiler set up of the supplying company who installed it. It was a low water pressure issue. He showed me how... See more

Very efficient and friendly engineer. Discovered a fault and clearly identified the problem that was obvious, Fortunately he was carrying the spare and took great trouble to ensure all other parts we... See more

Prompt polite service. Engineer Craig checked our boiler and it needed several parts. Ideal rang me next day, repairs arranged for two days later. Craig arrived on time, all work carried out. A really... See more

Defective product just over 2 and a half years at a new build property, and you refused to repair and replace the defective parts. The customer service is absolutely disgraceful with nobody accountab... See more

Chris was a really knowledgeable engineer and an excellent communicator. Really worked through the issue step by step, and asked questions, explained the situation, and investigated the boiler. Becaus... See more

Our boiler developed a fault and, fortunately was covered by the guarantee. We called Idea Standard who were very helpful and an engineer arrived a couple of days later. He replaced some parts and... See more

The engineer called in the morning to let us know what sort of time he would be coming round. Then he called to let us know we was next to have our boiler serviced and he was on his way. The guy was... See more