Iscooter Reviews 155

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and sleek design of the scooters, highlighting their durability and smooth ride. Many reviewers appreciate the power and speed, noting that the scooters handle well on various terrains. Consumers are also pleased with how easy the scooters are to assemble and use, making them suitable for both first-time buyers and experienced riders. People consistently commend the company's outstanding customer service, describing it as responsive, helpful, and patient. Reviewers appreciate the quick resolution of any issues, with the company often sending replacement parts promptly. Consumers highlight the support team's professionalism and willingness to go the extra mile to ensure customer satisfaction. Many reviewers express their intention to purchase from the company again, recommending iScooter for its excellent products and support.

Based on these reviews

Rated 5 out of 5 stars

I purchase the ix8 scooter in December as a Christmas present to myself, didn’t get to ride the scooter until mid January due to travels. The scooter is well built and really sleek, this scooter is th... See more

Rated 5 out of 5 stars

My grandson saved up his money and wanted an off road scooter. After much research he chose the iScooter and loves it! We had an issue with the rear brake lever however reaching out to customer servi... See more

Rated 5 out of 5 stars

Ordered 4 scooters as gifts. Only 3 came in the first shipment which caused me to worry (although delivery was really fast) but I reached out to customer service who were super helpful and the final... See more

Rated 5 out of 5 stars

The scooter impressed me with its build quality and great performance — it’s comfortable to ride and handles very well. I had some trouble connecting it via Bluetooth, but customer support was quic... See more

Rated 2 out of 5 stars

They said the scooter had a range of 32km, but in "my driving conditions" it was 15km. That's half the distance shown: I really feel like I've been ripped off. They responded quickly, unlike some re... See more

Rated 5 out of 5 stars

I order 2 iX3 scooter, received them in 3 days, one had a defective throttle, I contact them, quick and very consumer oriented reply and after few pertinent questions, they confirm they ship a new one... See more

Rated 5 out of 5 stars

Totally Helpful and Responsive - from begining to end. I am an iScooter fan - for all that they did to ensure that me and my wife were making all the right choices for our teenage son's first ele... See more

Rated 5 out of 5 stars

I got my son a scooter from IScooter after he continuously had issues with a different brand scooter. This scooter performs equally well, at less cost. Also, he had an accident that required some re... See more

Rated 5 out of 5 stars

From the moment we got our 2 Ix3 scooters for the kids back in late July, the experience has been amazing! They came in really cool boxes, they were already 90% assembled in the boxes, and they came... See more

Rated 5 out of 5 stars

I bought my iScooter electric scooter about a year ago, and it’s still running just as smoothly as the day I got it! The durability has really impressed me — the battery still holds a strong charge,... See more

Rated 5 out of 5 stars

Iscooter is a great brand for anyone buying a first time or even a returning customer, I really love their customer support as anything I need they will always send it out. This company’s prices are g... See more

Rated 5 out of 5 stars

Customer service is awesome. I thought we had a problem charging i8M scooter after having it for just a couple of weeks. Turned out to be an issue was our outlet but the customer service response was... See more

Rated 5 out of 5 stars

Ordered two (2) iScooter DX5s for Christmas. One has some minor cosmetic damage from shipping. The customer service team was very professional, helpful and patient with me. The technical support I rec... See more

Rated 5 out of 5 stars

Iscooter is amazing! Ix3 is stunning well built and easy to assemble and looks crazy . Customers was so fast and efficient with my queries. Buy with confidence people .

Rated 5 out of 5 stars

Both of my boys have an iscooter and use them daily to get to school and around the community. These scooters are durable. Customer service has been quick to respond when needed and very helpful. I am... See more

Rated 5 out of 5 stars

After I received and rode my scooter I discovered a few problems, I emailed product support and received an answer immediately. Not only an email but confirmation of the part being shipped along wi... See more

Rated 5 out of 5 stars

The iScooter i9 has been a great product for us. It’s smooth, reliable, and easy to use for everyday rides. We did run into a minor issue early on, but their customer support was responsive and helpf... See more

Rated 5 out of 5 stars

I got the IScooter X3 Scooter for my son for Christmas. This has been a great Scooter for my son at College. It has more than enough power and speed and the battery holds a charge for days. Their s... See more

Rated 5 out of 5 stars

I purchased a scooter for my grandson. He earned it by doing exceptionally in his first year of middle school. I am thrilled with this purchase. My grandson loves it. We had a situation with th... See more

Rated 5 out of 5 stars

I recently purchased this e-scooter and couldn't be happier with my experience! The scooter itself is fantastic—smooth ride, impressive battery life, and sleek design. It has made my daily commute s... See more

Rated 5 out of 5 stars

What made my experience great was how quickly and understanding the customer service was. Once I explained what the issue was the customer service team was amazing , they had the corrected part shippe... See more

Rated 5 out of 5 stars

DX5 is great product . After sales service was more than I expected after I encountered a charging problem. Staff gave me advice and sent a free replacement part to get me up and running again

Rated 5 out of 5 stars

One of the best companies who make scooters out there, actually the best, shipping is up to 6 days tops, the scooters are fast, affordable and not to mention their beauty. And the customer support is... See more

Rated 5 out of 5 stars

We purchased the iScooter as we live on a large mountain and for my son to get to his friends and home. Unfortunately the throttle came defective but customer service promptly sent us a new throttle.... See more

Rated 5 out of 5 stars

We purchased 2 ix3 scooters, best Christmas present! These scooters have been so much fun! we did have small issue, we contacted customer service they responded quickly and solved the problem. Highl... See more

Rated 5 out of 5 stars

I’m really impressed with the iScooter iX3 and the team behind it. The scooter itself is fantastic—smooth ride, powerful motor, great lighting, and a solid battery. But what really stood out was the c... See more

Rated 5 out of 5 stars

The whole expierance was seemless! From plenty of information on the products, easy to buy, fast shipping, and customer service with speedy responses to all my questions before, during and after... See more

Rated 5 out of 5 stars

My son loves this scooter. I am very pleased with the quality of this scooter and all of the features it comes with. Very good product for the price, easily competes with other brands that are much mo... See more

Rated 5 out of 5 stars

Easy ordering experience, quick shipping, easy to assemble, and when I had an issue that needed addressed, their customer service responded quickly and offered options for rectifying the problem. Ve... See more

Rated 5 out of 5 stars

I am very satisfied with the after-sales service and how the warranty was honored. I was worried at first, since we had received the product by mail, and I thought the warranty process might be compli... See more

Rated 5 out of 5 stars

I had a couple of small issues with my scooter when I first got it and the support team was very helpful in getting my parts to me quickly. The parts were easy to install and my scooter was in like ne... See more

Rated 5 out of 5 stars

Buying this scooter has been one of the best expression of self care and self love. I struggle with depression and anxiety and this scooter was just what my mental health needed. Everything about this... See more

Rated 5 out of 5 stars

I’ve been using this scooter for a year now, and it has completely exceeded my expectations. The build quality feels solid and premium. The motor has plenty of power, smooth acceleration and enough sp... See more

Rated 5 out of 5 stars

My order was taking a little bit longer than I expected so I emailed support and they responded really quickly. They kept me informed and confident my part was coming. It arrived and I was very gla... See more

Rated 5 out of 5 stars

This is truly a VERY VERY VERY good company with good quality and not just that but they are insanely nice, I recommend buying 1 from this company for ur first e-scooter. I also have broke a part on... See more

Rated 5 out of 5 stars

Initially, I ordered an iX3—great ride, terrific-looking machine, and probably more than enough off-road scooter for most people. However, I live in a hilly area, with one hill we call The Beast... See more

Rated 5 out of 5 stars

This scooter is great. So many cool features included for the price. We have had this scooter for almost a year now. We had a minor issue with the throttle breaking, but customer service was grea... See more

Rated 5 out of 5 stars

I’ve been using the iScooter i9M for my daily commute, and I couldn’t be happier with the experience! From the moment I unboxed it, everything exceeded my expectations. Assembly was a breez... See more

Rated 5 out of 5 stars

The iScooter is easy to use and very reliable. It charges quickly, handles bumps well, and makes getting around much easier. Definitely recommend it to anyone looking for a good quality scooter.

Rated 5 out of 5 stars

My ix3 suffered a thumb throttle failure. I contacted iscooter global customer support and after a couple of corespondences I was sent a new one right away. Great customer service and support. Very sa... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

155 reviews

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Rated 5 out of 5 stars

This is my 2nd Scooter

This is my 2nd I Scooter. Customer service online is great. They get back to you and when you have recently purchased a scooter they are even faster. I have not had my Ix7 out yet as it the winter time here. I needed more range and this one doubles what the Ix3 gives. The Ix7 is a beast just looking at it. Heavy and well built. I have made a few suggestions for little things and they are going to bring it up at their next meetings. I had to buy longer screws for he mud flap at the rear of the scooter. Customer feedback and listening to your customers is the key to a successful business. The only thing that scares me with so many other items we can buy is where to get it repaired when the day comes. I wish they had a repair depot that serviced these units nearby. I have to drive at least 60 miles to find one when the day comes. It will be a day long event. I will not attempt to try and fix anything on it myself. I have not seen any scooter where I like the design and look better than the I scooter. Others just look flat and boring in appearance. I still to this day do not know where these scooters are made? I am assuming the US? Once I get this baby out on the pavement in about 8 weeks from now, I will be able to give a much better review. More range and the sale is the reason I bought the Ix7. I don't think I will be disappointed in my choice as this is a professional quality model. I look forward to years of going around the trails and cities. The scooter wants you to get out and look around your city and I have found so many trails I did not know existed.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Return

Hi a bought a scooter with a 12 month warranty am glad a did because a had a problem with the scooter it stopped working within a month but its a chance u take buying anything but its how the company deal with the problem they where fine contacted them through email they took it back at there cost fixed it speedily and sent back out and gave me an extra warranty and let u pick something from there range of safety stuff a picked a bag thar goes on the scooter so a would like yo thank them for there response to the problem

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

ix8 scooter

I purchase the ix8 scooter in December as a Christmas present to myself, didn’t get to ride the scooter until mid January due to travels. The scooter is well built and really sleek, this scooter is the rolls Royce of all scooters. The scooter is extremely quick once you hit the 2nd and third gear. I will wait a little bit longer before I push the turbo gear, because it crazy. Customer service is outstanding and resolved any issues that you may encounter, very professional.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Iscooter is amazing

Iscooter is amazing! Ix3 is stunning well built and easy to assemble and looks crazy . Customers was so fast and efficient with my queries. Buy with confidence people .

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

DX5 is great product

DX5 is great product . After sales service was more than I expected after I encountered a charging problem. Staff gave me advice and sent a free replacement part to get me up and running again

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

I bought a DX-5

I bought a DX-5, and it came in within 4 days which was really awesome, especially considering I had canceled another order from a different website that took ungodly long. And then upon arrival, one of my side panels came damaged, and iScooter customer service offered to reimburse me for that whole panel which was amazing, wasn’t expecting that nor in such a timely manner. Great customer service and awesome experience over all and the scooters work great

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is awesome

Customer service is awesome. I thought we had a problem charging i8M scooter after having it for just a couple of weeks. Turned out to be an issue was our outlet but the customer service response was quick and offered trouble shooting to determine if we needed a replacement. When I figure out the issue the agent who responded was reassuring and suggested updating them to make sure there isn't also a problem with the bike.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid iScooter – ignoring consumer rights

I bought an electric scooter from iScooter and within a few months it developed a serious fault. The scooter became unsafe to use, and instead of offering a proper repair or a like-for-like replacement under UK consumer law, iScooter kept hiding behind their own 30-day returns policy.

Despite me reporting the fault within six months, they refused to follow what I understand to be their obligations under the Consumer Rights Act 2015. They tried to push “solutions” such as a refurbished scooter or offers that involved me paying more money, rather than simply fixing or replacing the faulty product they sold me.

Because of their behaviour, I have taken advice from Citizens Advice and am in the process of having the matter referred to Trading Standards. I have kept a full record of emails showing how they have dragged this out instead of dealing with the problem in a fair and straightforward way.

After my experience, I looked more closely at their online reviews. In my opinion, many of the positive Google reviews look very similar in tone and timing and do not match what I and a number of other unhappy customers have gone through. It does not feel like a trustworthy reflection of the service I actually received.

I would not buy from iScooter again and I would strongly warn others to be very careful before handing over any money.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered two (2) iScooter DX5s for…

Ordered two (2) iScooter DX5s for Christmas. One has some minor cosmetic damage from shipping. The customer service team was very professional, helpful and patient with me. The technical support I received helped me make the necessary adjustments and they shipped me out a new wheel fender immediately. This is a great company with wonderful products, I highly recommend them and will be making more purchases from them in the future!

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service. Quality scooter.

I ordered the i9m scooter for my son without knowing he had already purchased one. So I went through the return process since I no longer needed it. The staff was very helpful and assisted me as needed. Everything went smoothly. As for the quality of the scooter. We already have the exact same scooter for my other son and it seems to be a great product.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

I was very happy with the help…

I was very happy with the help especially what happened to my order the first time so I’m very satisfied with iscooter company if anyone is looking for a good scooter I would recommend them to you.

December 9, 2025
Unprompted review

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