Jacobsen Byg 

After reading some positive reviews on Trustpilot we decided to use GulvKBH a subsidiary of Jacobsen-Byg to renovate the wooden floors in our new home. At the start the contact was fine and an agreement was made that the work would start on 2 Feb. They mentioned the work would take 3 to 5 days and to our surprise they were already done in 3 days. When we however went to the house to check the floors we noticed all floor panels and the walls of the staircases had been smeared with oil. Not a few splashes here and there but literally every single floor panel. However the workmen who had done the job mentioned this could be cleaned no problem. We had to wait 7 days however before using any water near the floors.

So when we tried to clean the floor panels afterwards it turned out the oil would not come off, the only solution is to sand and paint them again. I contacted David and told hime about the problem with the cleaning of the floor panels and to my dismay he immediately declined any responsibility for the damage and referred to the terms and conditions on their website mentioning that damages to walls and floor panels are explicitly excluded as this is unavoidable and part of the process.

I subsequently checked this with several other companies and without exclusion they all mentioned this to be false.

I explicitly mentioned (where the wooden floor is adjacent to a tile floor) that they needed to be careful not to damage the tiles while sanding, so here they used tape to prevent damage by sanding and by the oil. However the tape was not used to protect any of the floor panels. Had this been done (this would have added only a small percentage to the invoice) none of the damage to the floor panels and walls would have happened.

Upon confronting David with the above he mentioned damages to floor panels and walls are explicitly excluded in their terms and conditions. However upon reading their terms and conditions it is only stated under unforeseen damages that damage to floor panels may occur from the sanding and painting. However by not protecting the floor panels at all these are no longer unforeseen damages but damages that will occur no matter what… in our case every single floor panel was covered in oil ie not a little here and there as per their terms…. Which could have so easily been avoided with a little tape … only after a lot of pushing did David offer to take 1% off the bill, however this would not cover the cost of the painter needed to restore the damages. So we refused. Currently we are setting up a case against them with Byggeriets Ankenævn to get a ruling from them to force them to restore the floor panels or give sufficient compensation.

Finally it turned out they were much more expensive then other companies, check for instance Appe Aps. Unfortunately we found this out only after the fact but we could have saved 25% off the bill and would have had no damages to the walls and floor panels.

So if you decided to go with them anyways be warned and have them protect (tape) your walls and floor panels or you may end up with a case with Byggeriets Ankenævn as well. Will update once we have ruling from Byggeriets Ankenævn

Update 1 Sep 2022:
OK so after 6mnth we have a ruling from Byggeriets Ankenævn and GulvKBH needs to repair all the damages they made. When going into this process GulvKBH agreed to adhere to their ruling and guess what now they lost and have to either pay us DKK 16,000 or repair all the damages they decided not to accept the outcome of the syn og skøn process. So we will now take them to court and let the judge decide. However given the fact that we already won the syn og skøn case we are confident we will also win the court case. So I can only say NEVER DO BUSINESS WITH THIS COMPANY THEY ARE NOT TO BE TRUSTED. And if they agree to syn of skøn they will only accept the outcome if it is in their favour.