I was just about to set up JOIN for my new business, hoping it would be a great EU-based alternative to Ashby (what we are currently using), but the onboarding process is absolutely horrendous.... See more
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Join seems to be wellmade for employers but for job candidates its kind of a nightmare! I have an account on there site, so applying should be made easy, but it does not work, so theres a job i reall... See more
Company replied
I am quite surprised to see that this website had so many bad reviews. From the perspective of an employer, this is the best recruitment site I have found for free. It allows to manage the job offe... See more
Company replied
My experience with JOIN has been seamless. It's helped me save quite a lot of time & I'm honestly not sure as to why the trustpilot reviews are so "bad".
Company replied
Company details
Written by the company
JOIN is Europe’s fastest-growing HR-Tech startup, helping companies of all sizes find top talent effortlessly. With our easy-to-use recruiting software, you can create job ads in minutes and distribute them across 10+ job boards for free. Over 100,000 companies trust JOIN to streamline their hiring, attract the right candidates, and make data-driven hiring decisions. Whether you’re a startup or an enterprise, JOIN simplifies recruitment so you can focus on growing your business. Start hiring smarter today with JOIN – the future of recruiting! 🚀
Contact info
Schönhauser Allee 36, 10435, Berlin, Germany
- [email protected]
- join.com
3.5
Average
67 reviews
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Don't waste your time
I was just about to set up JOIN for my new business, hoping it would be a great EU-based alternative to Ashby (what we are currently using), but the onboarding process is absolutely horrendous.
I was just about to subscribe to a plan and was prompted to submit a copy of my passport before I even published the company page!
After submitting my passport and a selfie to verify that it's me, our organization profile was shut down without any reasoning except for "Sorry, your account is not approved."
Detrimental user experience and an absolute waste of time
February 3, 2026
Unprompted review
Overall a bit of challenging experience…
Overall a bit of challenging experience working with Join as an employer and we really didnt see a good ROI when recruiting for technical roles.
September 18, 2025
Unprompted review
Reply from JOIN Solutions GmbH (join.com)
Hello Aaron,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that your experience with Join as an employer was challenging and that you did not see the expected return on investment when recruiting for technical roles. We fully understand how competitive and demanding tech hiring can be, and how important clear, measurable results are in this context.
Your feedback is very valuable to us, as it helps us identify where we can improve our platform and better support employers with complex hiring needs. We would appreciate the opportunity to learn more about your specific experience and discuss how we might better support you moving forward.
If you’re open to it, please feel free to reach out to us directly so we can look into this in more detail ([email protected]).
Thank you again for your honest feedback.
Kind regards,
- Your JOIN Team
Verified
Perfect Support
December 12, 2025
Reply from JOIN Solutions GmbH (join.com)
Hello Tygo,
Thank you very much for your kind review!
We are delighted that you are satisfied with JOIN and our support.
If you have any further questions or issues, please do not hesitate to contact us at any time.
Kind regards,
- Your JOIN team
Verified
Rejected my job posting without giving…
Rejected my job posting without giving me an opportunity to rectify the situation - please do not use this platform as I was even referred!
November 18, 2025
Unfair Suspension, Complete Data Loss — A Warning to Future Users
We were paying customers of JOIN.com, and the experience has been deeply frustrating. We invested hours configuring their system to match our needs, built up a candidate pipeline and talent pool — all of it was lost when they suspended our account without warning.
What went wrong:
* Our account was suspended without any prior notification of a breach.
* JOIN.com refused to specify what term we had allegedly violated, even though their own contract states that paying customers should receive notice and the chance to resolve issues.
* We lost all our data — candidate applications, talent pool, and system setup. That work was irreplaceable.
* JOIN.com kept our money even though we were locked out for the remainder of the paid period.
* Customer support was vague, dismissive, and repeatedly pointed only to the Terms & Conditions instead of providing real answers.
Advice to others:
If you are considering JOIN.com, make sure you have independent backups of everything. Do not rely on them to treat you fairly. Their communication is minimal, their support unhelpful, and you risk losing your data, your candidates, and your money.
August 15, 2025
Unprompted review
Reply from JOIN Solutions GmbH (join.com)
Hi Edgar,
I’m really sorry for the frustration you’ve experienced. Losing access to your setup and candidate pipeline is upsetting, and we understand how much work goes into building that.
For transparency: in limited cases (e.g., suspected abuse or policy breaches), our policies allow account suspension without prior notice, and refund eligibility depends on the circumstances and our Terms. That’s not a judgement on your specific situation, it’s simply how our platform handles risk and compliance, and we’ll investigate your case on its own facts.
We also review accounts that may redirect candidates off-platform or build external talent pools, which can trigger compliance actions. Again, that’s general context. We’ll verify whether any such flags applied here.
We do want this resolved fairly. Please contact our Support team via your usual channel with the subject “Trustpilot – Suspension Review”, or reply here and we’ll reach out directly.
— Your JOIN Team
Verified
For some reason I cannot create an…
For some reason I cannot create an account for our business.
We're a valid business, got papers and everything. But are not able to create an account. Customer service is unreachable as well and gives a standard response.
It would be awesome if team Join could reach out to us about this.
February 27, 2025
Reply from JOIN Solutions GmbH (join.com)
Hi Jess,
Thank you for your feedback. We’re sorry to hear you’ve encountered issues while trying to create an account. Our goal is to work exclusively with verified and active businesses, which is why we have a careful screening process in place.
In some cases, an application may not meet the necessary criteria, or certain details may not be verifiable as part of our review. When this happens, our safeguards are triggered to help maintain the integrity of our platform.
If you believe this may be a misunderstanding, we encourage you to reach out to us again at [email protected], including your company details. We’ll be happy to take a closer look at your case.
Thank you for your understanding,
Your JOIN Team
This doesn't help job search at all
I haven't had a good experience with this platform. I've clicked "quick application" on several job postings on platforms like Xing and then I received an email to complete my application by clicking on the link, but the link was expired every time. And that happened with different job applications and with different browsers. I've sent an email to the costumer support but no answer yet.
Then I decided to check out the join.com website, so that way maybe I could proceed with my applications. I tried to create an account with my email and it gave me an error, then I was able to enter in "my account". It didn't require me a password or anything and I already had a profile created with my CV uploaded. Maybe my memory is failing me, but I swear I had never created an account before, especially because that account didn't even have a defined password and I always save my created passwords in my browser and I didn't have any for join.com.
Then I had several jobs applications that were incomplete and rejected, and once again, I swear that I didn't apply to some of those. But again, maybe my memory is failing. I believe that join.com got a hold of my CV and email and created an automatic account for this data so I could apply more easily to jobs. But I think that is a great data security issue, especially when I didn't even need a password to enter in my profile. Also I checked some of those job postings in the employer's website and they were not there, which could corroborate what people have been saying about fake job postings.
I've seen some positive reviews from employers, but this platform seems to be horrible for people that are applying to jobs and employers should take that into account instead of just thinking about themselves.
This platform seems like a scam and is making a process that is already very stressful even more stressful.
July 29, 2024
Unprompted review
Reply from JOIN Solutions GmbH (join.com)
Hello Cátia,
we’re very sorry to hear about the issues you’ve encountered while using JOIN, and we completely understand how frustrating this must have been. We take both user experience and data security very seriously, and we’d like to address some of the points you raised.
1. Expired Links for Applications: It seems like you’ve experienced an issue with the "quick application" links, and we sincerely apologize for that. These links should remain active, and we want to ensure that all job applications go through smoothly. Please don’t hesitate to reach out to us again via [email protected], and we’ll gladly help resolve this issue.
2. Account Creation & Data Security: We understand your concerns about the account creation process. JOIN automatically creates accounts based on the information provided by candidates when they use our platform. However, you are always in control of your data. You should have received an email to confirm your registration and set a password. If this process didn’t work as expected, we would appreciate more details so we can investigate and resolve the issue.
3. Incomplete Applications: If there were applications in your profile that you didn’t complete or apply for, we definitely want to understand why this happened. We’re more than happy to look into this and help you sort out any confusion.
4. Job Listings & Fake Job Postings: We regret that you’ve encountered job postings that were either unavailable or not listed on the employer’s website. We work hard to ensure that job ads displayed on JOIN are legitimate, but we understand that this can be frustrating if discrepancies arise. If you find any specific listings that appear to be fake or inaccurate, please use the report function, and we’ll take action accordingly.
We’re committed to improving the experience for job seekers, and we value your feedback to help us make JOIN better. If you'd like to discuss your specific issues further or need help resolving anything, please don’t hesitate to reach out to [email protected].
We appreciate your patience and hope to provide you with a better experience in the future.
Best regards,
Your JOIN Team
Scammed Through this Site
This fancy looking job board site with a very credible looking job ad for a legit company just allowed a scammer to get me to install a "custom video calling software" to set up interview times. Beware when the "recruiter" messages you to email them outside of the current job platform. Their legit looking work email will then ask you to look up a video calling platform that's unheard of complete with a convincing website that somehow only has the Windows desktop version working while MacOS, iPhone and Android app version are not working/coming soon(We know why. Easier to hack on Windows). The 1 Star is because Join.com is not allowing me to report this scammer. Site is giving me an error message.
April 7, 2024
Unprompted review
Reply from JOIN Solutions GmbH (join.com)
Hi Vincent,
thank you for taking the time to share your experience – we’re truly sorry to hear about what happened. Incidents like this are taken very seriously at JOIN.
Our mission is to provide a secure and trustworthy platform for job seekers and employers alike. Unfortunately, as with many large platforms, there can be isolated attempts by scammers impersonating legitimate companies. When this happens, it's critical for us to be informed so we can take immediate action.
We regret that you encountered an error when trying to report the job post. Please forward the job listing link and any relevant details to [email protected] so our internal security team can investigate and take appropriate steps.
We are constantly working to improve our fraud detection systems and ensure a safe experience for all users. Your report helps make the platform better and safer for everyone.
Best regards
Your JOIN Team
Dangerous scam
I applied on LinkedIn for a job that was advertised there and was redirected to join.com. I was then contacted by Albert Russell through Join, on behalf of company that is legit, it even had a legit logo in their profile. I contacted this company through email and they confirmed someone is impersonating them and sending fake job offers. Albert Russell asked to download software for video calls so we could do the interview. The website was full of malicious viruses. It looks like Join doesn't verify these employee profiles and may not even care.
February 23, 2024
Unprompted review
Reply from JOIN Solutions GmbH (join.com)
Hi Marcin,
Thank you for sharing your experience. We're truly sorry to hear that you were targeted by a scam attempt and understand how concerning this must have been.
JOIN does not tolerate fraudulent activity on our platform. We have strict measures in place to detect and prevent such abuse, including manual and automated checks. However, as in your case, some scammers may create convincing company profiles using real brand identities. As soon as we are made aware of such incidents, we immediately remove the job postings and block the accounts involved.
We take this very seriously and are constantly working to improve our systems. We strongly encourage anyone who suspects a suspicious job offer or behavior to report it directly to us so we can act swiftly.
Thank you again for raising awareness! Your feedback helps us make JOIN a safer platform for all.
Best regards,
Your JOIN Team
SCAM job postings…
Join does not perform company verification checks and their website is full of scam job postings from fake companies. Be aware of this situation because they do not alert the candidates affected. I would avoid this company...
January 25, 2024
Unprompted review
Reply from JOIN Solutions GmbH (join.com)
Hi Anonymous,
Thank you for your feedback, and we’re sorry to hear about your experience.
At JOIN, we take the integrity of job postings on our platform very seriously. While we implement both automated and manual checks to identify suspicious activity, unfortunately, some fraudulent listings can slip through.
As soon as such cases are reported, we immediately remove the listings and block the associated companies from further use of our platform.
We’re continuously improving our systems to better detect and prevent such incidents and truly appreciate it when users help us by reporting suspicious postings.
Best regards,
Your JOIN Team
Really good company
Really good company. They've helped me a lot in HR and the ROI is quite high and I'm happy that I received an email regarding their product.
January 24, 2024
Unprompted review
Reply from JOIN Solutions GmbH (join.com)
Hi Jas,
Thank you for your great review and the 5 stars!
We’re delighted to hear that JOIN has made a real impact for you in HR – that’s exactly what we strive for.
We truly appreciate your feedback and look forward to continuing to support your hiring success.
All the best,
Your JOIN Team
Join seems to be wellmade for employers…
Join seems to be wellmade for employers but for job candidates its kind of a nightmare!
I have an account on there site, so applying should be made easy, but it does not work, so theres a job i really want the employer chose Join! Well impossible for me to apply! And its not a once in a year accident, its been going on for months, without join even noticing it! So i would very much not recommend your use of there platform!!
January 9, 2024
Unprompted review
Reply from JOIN Solutions GmbH (join.com)
Hello and thank you for taking the time to share your experience. We truly appreciate all feedback, even when it highlights areas where we need to improve.
We're genuinely sorry to hear that you've had ongoing trouble applying for jobs through JOIN. Our mission is to make the hiring process as smooth and efficient as possible for both employers and candidates, so it's very concerning to learn that this hasn't been the case for you.
We understand how frustrating it must be to face technical issues when trying to apply for a role you're excited about. That’s certainly not the experience we want for anyone using our platform.
We’d really appreciate the opportunity to look into this further and help resolve the issue. Please reach out to us at [email protected] with any relevant details (such as your account email or a link to the job posting), so we can assist you directly.
Thank you again for your feedback — it helps us get better.
Best regards,
Your JOIN Team
Verified
Poor system, waste of money
1- The system is clunky and doesn't let candidates attach documents once they applied
2- The advertising - pay as you click system advertises on boards that have no relevance to the job posting
3- The paid advertising on Linkedin returns very few results over 14 days (5) whereas posting directly on LinkedIn returns 11 in 1 day.
4- Their support service, while being polite refuses to refund even when the request is made 1 minute after posting
December 6, 2023
Reply from JOIN Solutions GmbH (join.com)
Hi Steph,
Thank you for your detailed feedback – we’re genuinely sorry to hear that your experience with JOIN didn’t meet your expectations.
1. Document uploads: Previously, candidates couldn’t attach additional documents after submitting their application – a limitation that we recognized. However, with our recent messaging update, it’s now possible to request and exchange documents directly within JOIN, just like in a standard email conversation. This gives both sides more flexibility and makes follow-up communication much easier.
2. Pay-per-click distribution: Our performance-based model is designed to maximize visibility by distributing your job ad across a wide network of job boards and partner platforms. The relevance and impact of these channels can vary based on job type, location, and current market demand. We’re constantly working to refine targeting and improve results.
3. LinkedIn performance: We understand that application numbers are important. However, the performance of a job ad on LinkedIn depends on many factors — including job title, industry, timing, competition, and how LinkedIn’s internal algorithm distributes ads.
We’re more than happy to help optimize your campaigns to improve reach and performance. Still, the number and timing of applications on LinkedIn are ultimately determined by their internal processes, which we cannot directly control.
4. Refund policy: We understand your frustration and that your request came shortly after posting. However, because distribution starts almost immediately once a campaign is launched, our refund policy does not allow for cancellations or refunds after activation.
We genuinely appreciate your feedback and are here to support you in making the most of JOIN. If you’d like to take a closer look at your campaign together or need help refining your strategy, feel free to reach out to us directly at [email protected].
Kind regards,
Your JOIN Team
Reply from JOIN Solutions GmbH (join.com)
Hey Olivia!
“NICE! GREATTTTT” sounds like 5 stars – so we’re still happy to hear you had a good experience!
If there’s anything that kept you from giving the full five, or anything we could improve, feel free to let us know. We’re always open to feedback and working hard to improve JOIN.
Thanks for being with us!
Your JOIN Team
My experience with JOIN
My experience with JOIN has been seamless. It's helped me save quite a lot of time & I'm honestly not sure as to why the trustpilot reviews are so "bad".
December 1, 2023
Unprompted review
Reply from JOIN Solutions GmbH (join.com)
Hi Leander,
Thank you so much for your kind words and your 5-star review!
We’re really glad to hear that JOIN has helped you save time and that your experience has been smooth – that’s exactly what we’re aiming for. And yes, we’re aware that some reviews may come from misunderstandings or confusion with other platforms, so we truly appreciate you sharing your honest perspective.
Thanks again for your support – we’re happy to have you with us!
Best regards,
Your JOIN Team
AVOID AT ALL COST
Join have advertised a vacancy for our company that does not exist, they have done this as click bait.
I had never heard of Join.com until people started applying for a job that did not exist - AVOID AT ALL COSTS!!!
August 1, 2023
Unprompted review
Reply from JOIN Solutions GmbH (join.com)
Thank you for your feedback! If you have noticed that an advertisement has been published in your company's name and cannot be internally attributed, please feel free to contact our support at any time. Experience has shown that this is usually related to accounts created by former employees. We would be happy to examine this with you. Please send us an email at [email protected].
Verified
Employers should avoid. Terrible customer service
Appalling customer service. We're an early stage start up. We posted two roles on join.com after the platform was recommended by our investors. Shortly after creating our account, it was arbitrarily suspended because our website domain does not match our email domain. We explained that we use separate domains by choice and that it was an urgent priority for our boards to be reinstated. Responses from customer service were slow, rude, and unhelpful. Our customer "care" manager, Leon, provided information directly contrary to the automated emails we had received from the site. We did exactly what we were asked and the account was still not reinstated. When we provided extensive information about every aspect of the business, Leon stopped responding.
November 25, 2022
Reply from JOIN Solutions GmbH (join.com)
Hi Amos,
Thank you for your feedback. We’re sorry to hear you’ve encountered issues while trying to create an account. Our goal is to work exclusively with verified and active businesses, which is why we have a careful screening process in place.
In some cases, an application may not meet the necessary criteria, or certain details may not be verifiable as part of our review. When this happens, our safeguards are triggered to help maintain the integrity of our platform.
If you believe this may be a misunderstanding, we encourage you to reach out to us again at [email protected], including your company details. We’ll be happy to take a closer look at your case.
Thank you for your understanding,
Your JOIN Team
Pathetic Performance
CPC of EUR 83,33
CPL of EUR 187,50
No answers to email, pathetic performance. Would not recommend!
November 18, 2022
Unprompted review
Reply from JOIN Solutions GmbH (join.com)
Vielen Dank für Ihr Feedback. Wir stehen in engem Kontakt mit unseren Partnern, um die Performance der Anzeigen kontinuierlich zu verbessern. Gerne geben wir Ihre Feedback weiter.
I am quite surprised to see that this…
I am quite surprised to see that this website had so many bad reviews. From the perspective of an employer, this is the best recruitment site I have found for free.
It allows to manage the job offers and applicants very easily. Also, I received many good quality applicants (meaning they were serious about their application and qualified) so I would definitely recommend it, at least for companies.
November 16, 2022
Unprompted review
Reply from JOIN Solutions GmbH (join.com)
Vielen Dank für Ihr Feedback! Wir freuen uns sehr zu hören, dass Sie mit unserem Service zufrieden sind.
I applied for a position with a company posing as Dryad Construction but it's a SCAM!…
I applied for a position with a company on Join.com named Dryad Construction for the Remote - Data Entry Clerk / Administrative Assistant / Customer Service position. I received an email from 'grace' @ dryadsconstructionllc.com' for a 'job offer/interview'. When I went to the website for Dryad Construction, I noticed there wasn't an 's' on the end for the actual company. This is definitely a scam and worse, Join.com has no accountability nor accessibility to complain. The 'chat with us' button doesn't work. Feel the scammers picked this website knowing it would be highly unlikely to ever be held accountable. Delete all information and resume from this website!
October 18, 2022
Unprompted review
Reply from JOIN Solutions GmbH (join.com)
Hi B Smith,
Thank you for bringing this to our attention, and we're truly sorry to hear about your experience.
Scams like the one you described are something we take extremely seriously.
As soon as such listings are reported, we immediately remove them and block the accounts involved. In addition to emailing us directly, you can also report suspicious job ads directly using our report button found on every job posting on our platform. This helps us react even faster.
We understand your concern and will ensure your data is removed upon request. Please feel free to contact us directly at [email protected] so we can assist you further.
Best regards,
Your JOIN Team
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