I ordered three of these ornaments for my granddaughters. At over $15 each ornament, I was very disappointed in the quality of them. Within one day the applique started peeling off of the plastic f... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
They were very helpful when the incorrect verse was shown to be printed on the angel ornament I was ordering. However, when I received the ornament it was very cheap looking at not at all what I thoug... See more
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My biggest concern was time for delivery. I placed my order on December 4 and the products did not arrive until December 24. For the amount of money I paid for the products and the shipping, it should... See more
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Ordered personalized blanket for toddler. It is absolutely horrible. It was ordered from Joymemento. Very poor quality. Not as advertised. Don’t feel like going through the hassle for refund. Will NEV... See more
Company replied
Absolute load of rubbish. Poor quality and finish. Cheap and nasty. Sadly the only place it belongs is in the bin! How these companies continue to adverise utter trash and operate the way they do is... See more
The images used on their site are not real. Neither are the reviews or the images used in the reviews. Shipping is as slow as one would expect for coming from Hong Kong / China, however the biggest... See more
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A beautiful ornament bringing an emotional message to our daughter after her beloved horse passed this year. Joymade was easy to work with and quick to respond when I had a few questions. I will use... See more
**Stay away from this seller** I ordered a sentimental gift for myself in memory of my late partner. It took several weeks to arrive, and when it finally did, it was broken due to very poor manufa... See more
Company replied
recv’d my order today- was extremely disappointed in the quality of the items ordered!!! The pictures on their Facebook page advertising their products shows very nice pieces! But after receiving thi... See more
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Ordered item on 7 December I was given no indication that this was a Chinese company. I was expecting the item to come from the UK as it was a website pertaining to be from the UK the item has still n... See more
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Deceptive advertising! Photo for Christmas ornament is of an exquisite full 3D model with wide base nested in a beautiful gift box. What you get is a 1/16th thin piece of plastic, 1 D, no base, no g... See more
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I ordered coffee mugs from this company. Then belatedly, I checked out the website and saw very bad reviews. I was skeptical and thought that it was a scam. To my surprise, the mugs arrived today and... See more
I just wanna say in a few days that I’ve had with the associate that helped me out. I don’t know her or his name but when I got the ornament, it did not have any instructions what to do so I wanted to... See more
Ordered 3 ornaments, all the same. Took forever, I actually messaged the to cancel my order and at this point felt like I was scammed. They did respond and I received the ornaments that were awful-c... See more
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Garbage Looks nothing like website pictures I paid for a box with order never got it. I emailed and sent pictures they offer 10% discount on next order.?? Their website states "100% satisfied or... See more
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As I didn’t get a notification or a tracking number for when my order would arrive, I got in touch and had a nice reply. My item was delivered the next day and it is beautiful, well made and looks ju... See more
Actually NO stars. DO NOT BUY FROM THIS COMPANY!!! Cheap nasty piece of plastic - nothing at all like advertised. Ordered a personalised tree ornament for my granddaughter - it’s gone straight in t... See more
Company replied
Absolutely shocking company I placed an order in November and was sent something totally incorrect. It took me weeks to get hold of them who then said they would send out a replacement on the 26th of... See more
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I ordered a Christmas gift at the beginning of December, it still hasn't arrived. I've contacted customer support asking for a refund, all I got was that they are looking into it. I've asked again for... See more
Company replied
Actually, I would give JOYMADE a below zero rating. Scammers, DO NOT ORDER FROM THEM. Product was never delivered. Courrier took a picture of the front door from inside his van. Never got out t... See more
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I was so excited to give my family these ornaments but when I received them, I was so disappointed with them. They looked cheap and tiny, it would be so embarrassing to give them these as a gift so in... See more
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This company is a complete scam, the items ordered were completely misleading in their advert to what we got, it is all acrylic, mine was supposed to be a heart, but was all out of shape and when I co... See more
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I order three (3) ornaments for my family They were a great disappointed I would not give them to my family It took weeks When received it was cheap plastic Not what was advertised I tried to reach ou... See more
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total rubbish, not at all as I expected. Thought it was going to be a ornament not a piece of plastic...$2 piece of shit that was SO OVER PRICED for what it is...EXTREMELY unhappy and WILL NEVER NEV... See more
Company replied
The item i ordered was absolutely nothing like the image on their website, im totally disappointed, paid €22 for a Xmas decoration that's plastic and 2 inches by 1 inches... The cutting around the... See more
Company replied
I ordered in November. Presents for my granddaughters. I heard nothing and received no tracking information. I finally got ahold of them through email the week before Christmas. They apologized and... See more
Company replied
I ordered an item in November it is now Jan 23 and there is no update emails as to delivery status , the trabker is not updated . This is a SCAMMING vendor they are horrible I have just requested a re... See more
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Ordered a few items. Two of these items were cheaply made, have stickers on them that do not come off easily. These two matching ornaments were in honor of my late mother. Unfortunately, I didn’t open... See more
Company replied
I’m echoing what others have said about the deceptive website pictures and the cheap quality of the actual items. Shipping took longer than advertised and cheap crap is what finally arrived. I wish I... See more
Company replied
Feel deceived. In the advertisement it looks as though the ornament was wood. Received a cheap piece of plastic with a transfer of the photo onto it. My daughter feels disgusted that she spent $50 of... See more
Company replied
The Christmas tree ornament was absolutely nothing like the one advertised. It was a cheap, plastic 2d, one-sided waste of a lot of money. Shame on this company for false marketing and ripping people... See more
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Terrible cheap product avoid buying from this company at all costs. Been asked to supply photos which will show product, what I'm reviewing is that a laminated piece of card is not worth £20
Company replied
Paid $48 for a beautifl pictured product. It came in missing a part and looked totally different than the picture. They will only reimburse me 1/2 price of my $48. How can a company exist like th... See more
Company replied
DO NOT BUY FROM THIS COMPANY! They advertised a personalized Christmas ornament as a 3D sculpted design. What arrived was a flat, plastic printed ornament - for nearly $25!!!! What a rip off!!
Company replied
Absolutely shocking company I ordered an item from them on the 6th of November and it arrived at the beginning of December completely wrong. I informed the company that my order was wrong and what I p... See more
Company replied
The ornament I ordered and the ornament I received was very disheartening. I was advised that the ornament was acrylic and flat but I did not expect it to be flat in appearance, it is dull in appearan... See more
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Awful, immoral, horrible. i ordered an ornament for my granddaughter. I give her a unique ornament every year. She is 8. This year, instead of an ornament I got glasses from Lens crafters. I have writ... See more
Company replied
Wish I’d read the reviews first….really crap item, cheap nasty looking, poor quality rubbish. Very disappointed, no hope of a refund I’m guessing. Avoid this company like the plague. Edit after jo... See more
Company replied
They displayed what looked like a 3D ornament on facebook, so I ordered one and had it personalized. They got that part right, but the front of the ornament had a clear acrylic coating which took awa... See more
Company replied
I would give NO stars if it was available!!! This company has been giving me excuse after excuse and am still waiting for the products to be delivered which were purchasedon December7th!! If I had s... See more
Company replied
The ornament advertised was a 3D dimension but what I received was a flat 2D with really poor quality. When I asked for a refund they said the best they could do is 10% refund or a 20% discount on my... See more
Company replied
Company details
Written by the company
About Us for Joymade Welcome to Joymade – where joy is made, not just delivered! We’re the little corner that turns mom’s happy tears and dad’s awkward smiles into gifts that scream “family love” louder than Uncle Bob at Thanksgiving. Our Vision At Joymade, we believe gifts should do more than gather dust – they should spark laughter, ignite memories, and most importantly, make your loved ones say, “Dang, you really nailed it this time!” Whether you’re celebrating close bonds or bridging the miles between you, we’re here to add a little extra joy to every moment Our Mission From grandma’s tears of joy to your sibling’s unexpected snort-laugh, our products are designed to spread smiles, one customized gift at a time. By blending innovative designs with exceptional craftsmanship, we ensure every Joymade product becomes a cherished memory.
Contact info
1942 Broadway #314c, 80302, Boulder, United States, American Samoa
- [email protected]
- joymade.co
1.9
Poor
133 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery and high quality
Fast delivery and high quality. Not great quality but high enough. A bit expensive, but I+m very happy with my Whiskeybottle that my husband will get on Valentine´s day
February 12, 2026
Unprompted review
Great design and quality materials
Great design and quality materials, coupled with straight forward ordering. And prompt delivery. And to top all this , reasonably priced too.
February 12, 2026
Unprompted review
Lovely item
Lovely item. Well made
my friend love it came quick worth the money
February 10, 2026
Unprompted review
Quality work
I ordered the couples jar. They did a beautiful job. Im very pleased with the workmanship. The packaging was also very good, so nothing bad happened in shipping. Got it intime for valentines day.
February 7, 2026
Unprompted review
Quick delivery and reasonable price
Quick delivery and reasonable price. Packaged well. Customer service was responsive and helpful. Item arrived as advertised.
February 5, 2026
Unprompted review
Personalized blanket for toddler
Ordered personalized blanket for toddler. It is absolutely horrible. It was ordered from Joymemento. Very poor quality. Not as advertised. Don’t feel like going through the hassle for refund. Will NEVER order through this company again.
February 5, 2026
Unprompted review
Reply from Joymade
Hi Trudy,
We’re very sorry to hear how disappointed you are with the personalized blanket, especially since it was ordered for a toddler. We completely understand how frustrating it is to receive a product that feels poor quality and not as advertised, and we sincerely apologize for that experience.
We’d also like to clarify an important point to avoid confusion for other customers: JOYMADE and JOYMEMENTO are two completely different companies. The order you mentioned was placed with Joymemento, not Joymade. We are not affiliated with Joymemento, and we do not have access to their products, orders, or support system.
That said, we’re genuinely sorry you went through this experience at all. Even if you don’t wish to pursue a refund, your feedback is completely valid, and we understand why this left such a negative impression.
Thank you for taking the time to share your experience, and we truly wish it had turned out differently for you.
OMG I LOOOOOOVE my custom whiskey…
OMG I LOOOOOOVE my custom whiskey bottle . Ordered Jan 20, paid the extra $2.99 for expedited production. Received on Jan 30.
January 20, 2026
Unprompted review
Reply from Joymade
Hi Mrs. Linda Whittle,
We’re sorry for the confusion and frustration caused by the tracking experience.
According to our system, your order has been marked as delivered by the local carrier. You can check the delivery details here:
Tracking number: RELRRR46Y5VW
Tracking link: https://track.relaytech.co/orders/RELRRR46Y5VW?postcode=RM9%205BP
If you have not actually received the package, we completely understand your concern. In some cases, parcels may be left in a safe place, delivered to a neighbor, or marked delivered slightly earlier than received.
To allow our team to formally investigate this with the shipping partner and assist you further, please submit a support ticket using the link below:
Submit a ticket here: https://portal.upmerce.co/jm/submit
Once submitted, our support team will review your case and get back to you as soon as possible.
We apologize again for the inconvenience and appreciate your patience.
BEWARE BEWARE BEWARE
BEWARE BEWARE BEWARE JOYMEMENTO. . I ordered a bible of all things from this company for over 100 dollars. I order a complete product not one that comes in pieces. The bible came separate from the tabs which took another week to get and they were the wrong tabs. It's been over 1 month in a half dealing with this company. I do not want to do busy with this company. I want my money back. This company is a rip-off
Update...... they are associated with Joymemento.and i want a refund of my money . You keep changing your company's name
January 30, 2026
Unprompted review
Reply from Joymade
Hi Terri,
Thank you for sharing your feedback. We’re truly sorry to hear about your frustration, and we completely understand why this experience has been upsetting.
However, we’d like to clarify an important point:
Your review mentions “JoyMemento,” but we are JOYMADE, which is a completely different company.
We do not operate under the name JoyMemento, and we do not have access to their orders, products, or customer service records.
If your Bible order was placed with JoyMemento, unfortunately we’re unable to assist with refunds, replacements, or order issues, as it did not come from our store.
To make sure you get proper help, we strongly recommend:
Double-checking the order confirmation email
Reviewing the charge name on your bank or PayPal statement
Contacting JoyMemento’s official customer support directly
We truly regret the confusion and hope this clarification helps you reach the correct seller and get the resolution you deserve.
Easy to order
Easy to order, kept informed of order, and good quality.
January 16, 2026
Unprompted review
Thought it was good value for the money
Thought it was good value for the money
January 28, 2026
Unprompted review
I bought a pocket hug absolutely…
I bought a pocket hug absolutely thrilled with it highly recommend
January 23, 2026
Unprompted review
Scam with a capital S
I just wanted to throw my hat in with the terrible reviews ! Scam company . So much so I made a report to the Federal Trade Commission. Hopefully someone in the US DOJ takes notice and stops the insanity . Never do business with them .
January 1, 2026
Unprompted review
Reply from Joymade
Hi Curlie Joe’s Dumpster,
We’re very sorry to read your review and sincerely apologize for the frustration and distrust this situation has caused. We understand how upsetting it is to feel that your experience was so negative, and we regret that our service did not meet your expectations.
This is not the experience we want any customer to have, and we take concerns like yours very seriously. We would like the opportunity to review your case properly and understand what went wrong so it can be addressed appropriately.
To allow our team to look into your order details and concerns, we kindly ask that you submit a support ticket through our official Help Center so we can securely access your information and assist you directly.
Please submit your request here:
https://portal.upmerce.co/jm/submit
Thank you for taking the time to share your feedback. We truly regret your experience and appreciate you bringing this to our attention.
Absolutely shocking company I ordered…
Absolutely shocking company I ordered an item from them on the 6th of November and it arrived at the beginning of December completely wrong. I informed the company that my order was wrong and what I paid for was not what I received. I was told on the 26th of November that I would get a replacement and this never happened I had to raise a dispute with them for which I was ignored so I had to take it to the bank. This company lied to my bank and told them that I had received my order failing to mention that the order was incorrect so my Bank reversed the dispute into Joy maid’s favour and I’m still out of pocket at the end of January. I have numerous times tried to contact this company and never get a reply and nearly 3 months on. I am still out of pocket. Please avoid at all costs.
January 24, 2026
Unprompted review
Reply from Joymade
Hi Lyn,
We are truly sorry to read about your experience, and we sincerely apologize for the frustration, stress, and disappointment this situation has caused you. We understand how upsetting it is to receive an incorrect item, be promised a replacement that never arrived, and then still be out of pocket months later. We are very sorry that this has dragged on for so long.
We regret that the communication and follow-up did not meet your expectations. This is not the experience we want any customer to have, and we are very sorry that this situation has affected your trust in us. We also understand how frustrating it must feel when a dispute process does not reflect the full context of the issue.
To allow our team to properly review your order, the incorrect item received, the replacement request, and the dispute outcome, we kindly ask that you submit a support ticket through our official Help Center so we can securely access your order details and look into this thoroughly.
Please submit your request here:
https://portal.upmerce.co/jm/submit
Once your ticket is submitted, our support team will carefully review the case and follow up with you as soon as possible.
Thank you for taking the time to share your experience. We truly regret the inconvenience this has caused and appreciate you bringing this matter to our attention.
I ordered an item in November it is now…
I ordered an item in November it is now Jan 23 and there is no update emails as to delivery status , the trabker is not updated . This is a SCAMMING vendor they are horrible I have just requested a refund we will see what happens .
January 23, 2026
Unprompted review
Reply from Joymade
Hi Lucia,
We are truly sorry to hear about your experience, and we sincerely apologize for the frustration and concern this situation has caused you. We understand how upsetting it is to place an order in November and still have no clear delivery updates or tracking progress by late January. We are very sorry that the lack of communication has led to such disappointment.
This is not the experience we want any customer to have, and we regret that the delayed updates and tracking information have affected your trust in us.
To allow our team to properly review your order status and your refund request, we kindly ask that you submit a support ticket through our official Help Center so we can securely access your order details and investigate the issue thoroughly.
Please submit your request here:
https://portal.upmerce.co/jm/submit
Once your ticket is submitted, our support team will carefully review the case and follow up with you as soon as possible.
Thank you for taking the time to share your feedback. We truly regret the inconvenience caused and appreciate you bringing this to our attention.
Perfect!
I will b damned. I received my Sons Bracelet today! I cried, he had passed unexpectedly.It is exactly what I ordered . After reading reviews I was doubtful but Folks, Its perfect.
January 22, 2026
Unprompted review
Cheep crap
Once o made my order was 10 days till I saw a tracking # my order took 16 days when I open I was ashamed to give this pice of cheep crap. I got charger $38 forc$.50 cents of plastic. Do not order From Joymade you will not be full of joy product is crap.
January 21, 2026
Unprompted review
Reply from Joymade
Hi Randal,
We are truly sorry to hear about your experience, and we sincerely apologize for the disappointment and frustration this has caused you. We understand how upsetting it is to wait for an order, only to receive a product that did not meet your expectations and felt far below the value you paid for. We are very sorry that this happened.
We regret the delay in providing tracking information and that the quality of the item left you feeling disappointed. This is not the experience we want any customer to have, and we are sorry that this has affected your trust in us.
To allow our team to properly review your order, the delivery timeline, and your product quality concerns, we kindly ask that you submit a support ticket through our official Help Center so we can securely access your order details and assist you appropriately.
Please submit your request here:
https://portal.upmerce.co/jm/submit
Once your ticket is submitted, our support team will carefully review the case and follow up with you as soon as possible.
Thank you for sharing your feedback. We truly regret the experience you described.
What a piece of junk company......
Paid $48 for a beautifl pictured product.
It came in missing a part and looked totally different than the picture.
They will only reimburse me 1/2 price of my $48.
How can a company exist like this doing transactions that are poor? I will never use them again.
January 20, 2026
Unprompted review
Reply from Joymade
Hi Nick,
We are truly sorry to hear about your experience, and we sincerely apologize for the disappointment and frustration this has caused you. We understand how upsetting it is to pay for a product based on the images shown and then receive an item that looks different and is missing a part. We are very sorry that this happened.
We regret that the resolution offered did not meet your expectations. This is not the experience we want any customer to have, and we understand why this has affected your trust in us.
To allow our team to properly review your order details, the missing part, and the refund concern, we kindly ask that you submit a support ticket through our official Help Center so we can securely access your order information and assist you appropriately.
Please submit your request here:
https://portal.upmerce.co/jm/submit
Once your ticket is submitted, our support team will carefully review the case and follow up with you as soon as possible.
Thank you for taking the time to share your feedback. We truly regret the inconvenience caused.
Worst company
If I could give this company NO stars I would. I only wish I had seen the reviews before I ordered. I ordered early Dec nothing arrived by midd Dec so I asked to cancel. They said it was to late, the goods didn't arrive until after Christmas. Substandard goods . I ordered 2 personalised Christmas tree decorations. For £28.00 probably with £2.00. I put a complaint in to the bank to collect the money.....with ALOT of emails back and forth they said they would give 50%refund if I cancelled with the bank. This was done a week ago & still no money returned. Do not buy from this company.
December 5, 2025
Unprompted review
Reply from Joymade
Hi Dawn,
We are truly sorry to read about your experience, and we sincerely apologize for the frustration and disappointment this situation has caused you. We understand how upsetting it is to place an order early in December for personalized Christmas decorations, request a cancellation when they did not arrive in time, and then receive the items only after Christmas. We are also very sorry to hear that the quality did not meet your expectations.
We regret the confusion surrounding the cancellation and refund process and understand how frustrating it is to still be waiting after being advised of a partial refund. This is not the experience we want any customer to have, and we are sorry that this has affected your trust in us.
To allow our team to properly review your order, the refund status, and the communication history, we kindly ask that you submit a support ticket through our official Help Center so we can securely access your order details and assist you appropriately.
Please submit your request here:
https://portal.upmerce.co/jm/submit
Once your ticket is submitted, our support team will carefully review the case and follow up with you as soon as possible.
Thank you for taking the time to share your feedback. We truly regret the inconvenience caused.
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