JUMiNGO Reviews 10,579

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforward and quick process for ordering, shipping, and tracking, often highlighting better tariffs compared to direct courier prices. Consumers find the platform super easy to use, with a website that offers good options at competitive prices. People value the ability to easily compare numerous options based on delivery speed, price, and pickup possibilities. Many reviewers report timely pickups and deliveries, with some even arriving earlier than expected. Customers also appreciate the clear communication and the full service provided for sending packages, including international shipments. The user experience is frequently praised, with reviewers noting the ease of generating labels and selecting couriers. Overall, consumers express satisfaction with the reliability and efficiency of the service, making it a preferred choice for future shipping needs.

Based on these reviews

Rated 5 out of 5 stars

Two small shipments from Romania to Germany. Better tariffs compared to the prices quoted by the couriers directly. Ordering, AWB label, shipping and tracking (by UPS in this case with drop off at l... See more

Company replied

Rated 5 out of 5 stars

JUMiNGO did an impeccable job in helping us ship a pallet of boxes with household items for our move from Germany to the United States. Our service representative, Johannes Fischer, was super knowledg... See more

Company replied

Rated 5 out of 5 stars

Frigging AWESOME! Super easy, straight forward and quick. Sent docs from Netherlands to South Africa the Friday afternoon and it arrived at the receiver Monday morning. The comparative cost was also a... See more

Company replied

Rated 5 out of 5 stars

Easy to use to send Documents via courier. Offered lowest rates compared to the actual providers. I used it a few times to send documents to India from Germany and they always reached within 4 bu... See more

Company replied

Rated 5 out of 5 stars

I was hesitating at the beggining but as soon as I booked I received the order quickly with the labels. I send them to my friend so he could disptach my 2 luggages. He printed them and went to U... See more

Company replied

Rated 5 out of 5 stars

Hi JUMINGO - Team, THANK YOU, great Job. We sent documents from Germany to the Philippines ( Cebu). It takes only 3 days ( friday afternoon till monday morning) and the price is 42,99 Euro, perf... See more

Company replied

Rated 5 out of 5 stars

After finding this site on Google I was skeptical at first but after trying it, I found that the process to be more than adequate for my purpose for sending a package from Germany to the US during the... See more

Company replied

Rated 5 out of 5 stars

We have been using the company's services for quite some time and often send various goods to our partners or clients. Until now, there have been no issues, and we have been very satisfied.

Company replied

Rated 5 out of 5 stars

Full service provided to send a package outside EU, here to UK. Easy going to find the right way to fulfill all requirements. Delivery was faster than expected!

Company replied

Rated 5 out of 5 stars

Excellent and Reliable Service I recently used Jumingo for shipping a parcel from Kaiserslautern to Bremen, and I couldn’t be happier with the experience. The pickup was scheduled at a time th... See more

Company replied

Rated 5 out of 5 stars

The choices offered are broad and prices fair. I had a problem with the DHL service I bought. DHL did not pick up the parcel as scheduled – which, by the way is common for them. JUMiNGO was apologet... See more

Company replied

Rated 1 out of 5 stars

Over 5 months ago, I used Jumingo to ship 9 boxes of personal belongings from Germany to London. I paid for full insurance and VIP service. To date, only 4 boxes have been delivered; 4 are stil... See more

Company replied

Rated 5 out of 5 stars

Easy process (really, even for private senders and recipients who don't know anything about Proforma bills and custom rules) and very good price.

Company replied

Rated 1 out of 5 stars

Hello, I contacted the given company because I was told a lot that this company is serious and can deliver anything, but I didn't really have a normal delivery because my package was lost and they wo... See more

Company replied

Rated 5 out of 5 stars

I was just very easy and seamless. The UPS driver made an effort and was polite and helpful. Really feel I can reply on them. Ordering the pickup through Jumingo was super easy and cheaper than anyone... See more

Company replied

Rated 5 out of 5 stars

My parcels arrived in a good state and even earlier than expected! Tracking worked well and I didn't encounter any issue. The price was also very good.

Company replied

Rated 5 out of 5 stars

I had a very good chance to compare Jumingo with a cheap company. I ordered a drop-off-point cargo from that company first. It remained as “rejected” for days. I sent messages to tell that my sche... See more

Company replied

Rated 5 out of 5 stars

I had document to send urgently from Germany to India. Selecting the courier and Generating the Label for delivery was quite simple. The document reached in 3 days with very good tracking status det... See more

Company replied

Rated 4 out of 5 stars

I ship to the US quite a lot (as someone from a European country) and sometimes they have great prices, other times they’re more pricey than any other providers But they’re safe to go and I put a l... See more

Company replied

Rated 1 out of 5 stars

JUMINGO hasn't responded to me for a month now. I can't believe that there are so many customers and I have to wait a whole month for a response. If I pay money for insurance, I should get proper serv... See more

Company replied

Rated 1 out of 5 stars

Hello, please help me. I chose the company JUMINGO to make a gift to deliver a gift to my family and I decided to send it through this company and I am very disappointed because the gift did not reach... See more

Company replied

Rated 1 out of 5 stars

I ordered from jumingo an express service by DHL from DE->BR. Well, I was told it would last 6 days. It only arrived in Brazil for customs inspection 13 days later (code 5505862423). Well, the prod... See more

Rated 1 out of 5 stars

Very disappointed with Jumingo. My shipment that was supposed to take 1 week took 7 weeks. Wrong carrier pickup, missing customs documents (supposed to be prepared by Jumingo), no proactive support, a... See more

Company replied

Rated 3 out of 5 stars

The portal was easy to use. I used it to send a DHL express document. The cutoff time of the pick up was shown as 5pm, but it was actually 4pm, and I missed that. For an express document, the impact w... See more

Company replied

Rated 1 out of 5 stars

Unfortunately this was a TERRIBLE experience. I have sent 2 packages to the US from Germany, first they were picked up at the wrong time (too early) and the pickup person rushed me and then said he wo... See more

Company replied

Rated 4 out of 5 stars

Everything went super well! The information are not super complete I have to admit, I was not 100% sure I was giving my package to the right place and I didn't get a notification when the package was... See more

Company replied

Rated 1 out of 5 stars

Edit to reply to you: How am I supposed to know what you still need, if you DO NOT REPLY TO ME?! Your last email was “ we’ll let you know as soon as we have news from UPS” on the 24th of Septe... See more

Company replied

Rated 1 out of 5 stars

I ordered a parcel to be picked up on July 10th from Canada by JUMiNGO via UPS, but they failed to pick it up. I have hesitated whether this company is real or fake.Even, I could not find any phone nu... See more

Company replied

Rated 5 out of 5 stars

Ease of use Thanks to various filters, it's very easy to compare numerous options according to speed of delivery, price, pick up possibility, drop out location ...

Company replied

Rated 1 out of 5 stars

I sent an e mail with a complaint because the tracking says the package was delivered but I did not receive it. No response!

Company replied

Rated 5 out of 5 stars

Jumingo handled the delivery and details all very well. The price of delivery comparison was clear and system was easy to use.

Company replied

Rated 5 out of 5 stars

Great service. Sending something to the USA needs choices and documents difficult to make. With them it was easy. It has a cost, but I will choose again this platform if I have to send presents to th... See more

Company replied

Rated 4 out of 5 stars

Very easy to place order. Timely pickup and shipped. Customer Service also was helpful in rescheduling.

Company replied

Rated 5 out of 5 stars

DHL picked up my suitcase at the time I requested and it was delivered to Australia very promptly. The communication was excellent.

Company replied

Rated 5 out of 5 stars

straight forward process, simple, efficiency the parcel arrived on time. That's was perfect

Company replied

Rated 1 out of 5 stars

Bag lost with insurance and no compensation I booked a shipment with Jumingo for a travel bag and contents and paid extra for their “Standard Versicherung,” which was advertised as comprehens... See more

Company replied

Rated 5 out of 5 stars

Really good and fast service from JuminGO. I love and appreciate their service. Recommended for all

Company replied

Rated 5 out of 5 stars

First time using and excellent site to track parcel. Delivery to US was quick & easy.

Company replied

Rated 1 out of 5 stars

This is a scam company. Stay away from it. I booked and paid for a shipment of two suitcases through their website. Before booking, I carefully measured and weighed both suitcas... See more

Company replied

Rated 5 out of 5 stars

Couriers made simple. Instead of the sometimes confusing platforms of the known couriers this was a pretty straightforward experience. Timely pickup and delivery, clear communication with actual peopl... See more

Company replied

Rated 5 out of 5 stars

Good price, quick pick up and fast delivery will definitely use again

Company replied


Company details

  1. Shipping and Mailing Service
  2. Business to Business Service
  3. Courier Service
  4. e-Commerce Solution Provider
  5. Price Comparison Site

Written by the company

JUMiNGO ist der führende digitale Carrier für den weltweiten Express- und Paketversand. Auf unserer Vergleichs- und Buchungsplattform haben sowohl Geschäfts- als auch Privatkunden die Möglichkeit, Preise und Services zahlreicher Versanddienstleister, wie z.B. UPS, DHL Express, TNT, FedEx, GLS und DPD, auf einen Blick zu vergleichen und direkt zu buchen. Bei uns als Tech-Scale-up steht nicht nur die Suche nach dem besten Preis-Leistungs-Verhältnis im Vordergrund, sondern auch eine persönliche Kundenbetreuung, um eine reibungslose und sorgenfreie Versandabwicklung sicherzustellen. --> Vergleichen Sie schnell und einfach Versandtarife von mehr als 10 Versanddienstleistern --> Profitieren Sie von Großkundenrabatten ohne Vertragsbindung ab der ersten Sendung und sparen Sie bis zu 80% --> Nutzen Sie unseren kompetenten Kundenservice mit persönlichen Ansprechpartnern. Jetzt direkt ausprobieren, vergleichen und sparen auf www.jumingo.com _________________________________________________________________________________ JUMiNGO is the leading digital carrier for worldwide express and parcel shipments. Business and private customers can easily compare prices and service of various carriers such as UPS, DHL Express, TNT, FedEx, GLS and DPD on our platform and book directly. We are not only offering high quality for low prices, but also a personal customer service to ensure a great shipping experience. --> Quickly and easily compare shipping rates of more than 10 carriers --> Benefit from discounts without contract commitment and save up to 80% --> Use our qualified customer service with direct contact persons Now: compare and save money at www.jumingo.com.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and quick.

January 10, 2026
JUMiNGO logo

Reply from JUMiNGO

Hello,

Thank you very much for your 5-star review!


I’m very pleased that we were able to convince you with JUMiNGO.


Best regards,

Julia Paulus from JUMiNGO

Rated 1 out of 5 stars

hello everyone

hello everyone, I would like to leave a bad review here, I had a very bad case with the JUMINGO company and I can see that it's not only me who complains, people also had problems with it, I bought a product through their company, I sold a product and I had to send it to the recipient and even to this day nothing has reached the recipient, it's been almost 2 months since I waited for the package to be delivered, but I say that it was delivered but they have no proof of how they delivered it and They don't even want to start an investigation, and they don't answer our messages, and they don't completely ignore us on the phone, be careful not to be lied to by them, this is my case number 747092

January 11, 2026
JUMiNGO logo

Reply from JUMiNGO

Hello,

We’re sorry to hear about your experience.

After reviewing the case, we found that an old shipping label was still attached to the package, which caused the shipment to be delivered to the wrong location by the carrier.

This type of misrouting occurs when multiple labels are present on the parcel.

We have already responded to your email with further details. 

Thank you for your understanding. 

Best regards,

Julia Paulus from JUMiNGO

Rated 5 out of 5 stars

easy process online and quick pick up…

easy process online and quick pick up and delivery after!

January 6, 2026
JUMiNGO logo

Reply from JUMiNGO

Hello,

Thank you very much for the positive feedback!

I truly appreciate that you took the time to leave us a review, and I’m very happy to hear that you are satisfied with our service.

Best regards,
Julia Paulus from JUMiNGO

Rated 1 out of 5 stars

Over 5 months ago and still NO ANSWER

Over 5 months ago, I used Jumingo to ship 9 boxes of personal belongings from Germany to London. I paid for full insurance and VIP service. To date, only 4 boxes have been delivered; 4 are still missing.

UPS has confirmed that all information has been sent to Jumingo as the sender, yet they have failed to provide any clear update. My emails have either gone unanswered or received vague responses with no timeline or explanation. I have also received no information regarding my insurance claim.

This situation has caused significant stress, as these items are essential to my relocation.
There really are companies that cannot be trusted. Even though I paid a large amount of money for these packages—more than 600€.

1Z02W93E6897018586 1Z02W93E6899663198 1Z02W93E6895642600 1Z02W93E6896429634

January 3, 2026
Unprompted review
JUMiNGO logo

Reply from JUMiNGO

Hello Donya, 

Thank you for your feedback, and we sincerely apologize for the inconvenience caused.


We completely understand your frustration and the stress this situation has brought, especially during your relocation.


After thorough follow-up with UPS, we have now received confirmation that your missing packages are currently held at a UPS surplus warehouse, where shipments that could not be delivered are stored.

We have already instructed UPS to return your remaining packages.

We regret the delayed communication in your case and want to assure you that your issue is now being handled with priority.

You will also receive a personal follow-up via email with further details.

Best regards,

Julia Paulus from JUMiNGO

Rated 1 out of 5 stars

lost

Hello, please help me. I chose the company JUMINGO to make a gift to deliver a gift to my family and I decided to send it through this company and I am very disappointed because the gift did not reach its destination. The company does not answer my messages. They ignore me and do not help me find this gift where it was lost. Although I paid for their services for insurance, I still paid because it would arrive faster, but this did not help anything. They completely ignore me and I want to leave them only bad notes so that everyone can see what this company is doing. 1Z02W93E0494739904 is the tracking number. They do not even have any proof of where they delivered and they said that they did not even check the documents of the person who received it and who knows where the courier left this gift.

January 2, 2026
Unprompted review
JUMiNGO logo

Reply from JUMiNGO

Hello,

Thank you for your review. We’re sorry to hear about your experience.

We would like to clarify that the delivery address provided during the booking was incomplete, specifically, the street name and house number were missing. This unfortunately caused delivery issues, and the shipment is currently considered missing and has not been delivered.

Our team has already initiated a formal investigation with the carrier and contacted you directly to request the complete address. We kindly ask you to provide these missing details so we can proceed with the investigation and assist you further.


Please be assured that we are actively working on your case and remain available to support you until it is resolved.

Kind regards,

Julia Paulus from JUMiNGO

Rated 5 out of 5 stars

I was just very easy and seamless

I was just very easy and seamless. The UPS driver made an effort and was polite and helpful. Really feel I can reply on them. Ordering the pickup through Jumingo was super easy and cheaper than anyone I had found thus far. 5 stars.

December 23, 2025
JUMiNGO logo

Reply from JUMiNGO

Hello Mr. Jacobs,


Thank you very much for the positive feedback!


I truly appreciate that you took the time to leave us a review and that you are satisfied with our service.


Best regards,

Julia Paulus from JUMiNGO

Rated 5 out of 5 stars

Easy to use to send Documents via…

Easy to use to send Documents via courier.

Offered lowest rates compared to the actual providers. I used it a few times to send documents to India from Germany and they always reached within 4 business days (including the day of shipping).

Will always use it

December 26, 2025
JUMiNGO logo

Reply from JUMiNGO

Hello,

Thank you very much for your kind review and positive feedback.

I’m very pleased that our service was helpful to you and that you are satisfied with the shipping process via JUMiNGO.

Best regards,
Julia Paulus from JUMiNGO

Rated 5 out of 5 stars

Great service

Great service. Sending something to the USA needs choices and documents difficult to make. With them it was easy.
It has a cost, but I will choose again this platform if I have to send presents to the USA.

December 27, 2025
JUMiNGO logo

Reply from JUMiNGO

Hello,


Thank you very much for your kind review and positive feedback.


I’m truly glad that our service was helpful to you and that you are satisfied with the shipping process via JUMiNGO.


Best regards,

Julia Paulus from JUMiNGO

Rated 5 out of 5 stars

Good prices and service

My parcels arrived in a good state and even earlier than expected! Tracking worked well and I didn't encounter any issue. The price was also very good.

December 20, 2025
JUMiNGO logo

Reply from JUMiNGO

Hello,

Thank you very much for your kind review and positive feedback.

I’m truly glad that our service was helpful to you and that you are satisfied with the shipping process via JUMiNGO.

Best regards,
Julia Paulus from JUMiNGO

Rated 5 out of 5 stars

Well done!!

December 17, 2025
JUMiNGO logo

Reply from JUMiNGO

Hello Mrs. Lok,


Thank you very much for your 5-star review!


I’m truly pleased that we were able to convince you with JUMiNGO’s service.


Best regards,

Julia Paulus from JUMiNGO

Rated 5 out of 5 stars

Skeptical at first but extremely happy.

After finding this site on Google I was skeptical at first but after trying it, I found that the process to be more than adequate for my purpose for sending a package from Germany to the US during the Christmas rush. The site was easy to use and offered good options for a good price. I chose UPS 3-4 day service for a bit more than 1 Euro in cost. This saved me from having to drop off my package as UPS picked it up and it arrived in Arizona quicker (less than 2 days) than the anticipated arrival date. The only thing I would negatively comment on was the instructions for the export receipt and how it is supposed to be attached to the package. I did a quick search and found my answer. Also, the same export papers where not attached to my email receipt and must be printed on the order confirmation page. Other than that, I would definitely recommend using this service and would do so again in the future.

December 21, 2025
JUMiNGO logo

Reply from JUMiNGO

Hello Jeff,

Thank you very much for your excellent rating and positive feedback.

I'm delighted that our service was able to help you and that you are satisfied with the handling of your shipments with JUMiNGO.

With my warmest regards,
Julia Paulus
on behalf of JUMiNGO

Rated 5 out of 5 stars

It was right on time

It was right on time . Good service

December 20, 2025
JUMiNGO logo

Reply from JUMiNGO

Hello,

Thank you very much for your 5-star rating!


I'm very glad that we were able to convince you with JUMiNGO.


Best regards,

Julia Paulus from JUMiNGO

Rated 5 out of 5 stars

All went well

December 19, 2025
JUMiNGO logo

Reply from JUMiNGO

Hello Maria,

Thank you very much for your great review and positive feedback.


I'm very pleased to hear that our service was helpful and that you are satisfied with the shipping process via JUMiNGO.


Best regards,

Julia Paulus from JUMiNGO

Rated 5 out of 5 stars

A very fast and convenient delivery in…

A very fast and convenient delivery in the United Kingdom that other delivery service companies do not offer any more

December 12, 2025
JUMiNGO logo

Reply from JUMiNGO

Dear Mr. Wagner,

Thank you very much for your great review and positive feedback.


I'm very pleased to hear that our service was helpful and that you are satisfied with the shipping process via JUMiNGO.


Best regards,

Julia Paulus from JUMiNGO

Rated 5 out of 5 stars

I had a very good chance to compare…

I had a very good chance to compare Jumingo with a cheap company. I ordered a drop-off-point cargo from that company first. It remained as “rejected” for days. I sent messages to tell that my schedule is tight and I need to know. They did not answer. I gave up and arranged a UPS collection from Jumingo in the last day. Just slightly more expensive, but collected from home. In the meanwhile, the other company corrected the rejection. I first wanted to request a refund, but then I decided to drop a second box to them (because I was moving from Milan to Berlin with lots of stuff). So, UPS came to collect the main box, and I carried the second box to the drop off point in the same morning hours on 17th.

Today, on 19th at 9:13, UPS brought the main box to my Berlin address, but the other box hasn’t been scanned outside Italy yet!

In short, you can get the best service for a very fair price and very easily by using Jumingo. No need to deal with trashy companies.

December 19, 2025
JUMiNGO logo

Reply from JUMiNGO

Hello,

Thank you very much for your great review and positive feedback.


I'm very pleased to hear that our service was helpful and that you are satisfied with the shipping process via JUMiNGO.


Best regards,

Julia Paulus from JUMiNGO

Rated 2 out of 5 stars

The customer service needs to be…

The customer service needs to be improved, it needs quite long time for them to respond, which isn't ideal if you have express delivery.

December 4, 2025
Unprompted review
JUMiNGO logo

Reply from JUMiNGO

Hello,

Thank you for taking the time to share your feedback.

We sincerely apologize for the delay in our response. During peak season, we experience a significantly higher volume of requests, which can occasionally impact our response times.

Please rest assured that we are continuously working to improve our customer support and reduce delays, especially for express shipments.

We truly appreciate your understanding and thank you for choosing our services.

Kind regards,

Julia Paulus
JUMiNGO

Rated 5 out of 5 stars

The service is so fast and…

The service is so fast and satisfactory. Really Appropriated

December 14, 2025
JUMiNGO logo

Reply from JUMiNGO

Hello,

Thank you very much for the positive feedback!

I truly appreciate that you took the time to leave us a review, and I’m glad to hear that you are satisfied with our service.

Best regards,
Julia Paulus from JUMiNGO

Rated 5 out of 5 stars

Frigging AWESOME

Frigging AWESOME! Super easy, straight forward and quick. Sent docs from Netherlands to South Africa the Friday afternoon and it arrived at the receiver Monday morning. The comparative cost was also approx €20 saving, from €62 on DHL to €45 on Jumingo.

December 9, 2025
JUMiNGO logo

Reply from JUMiNGO

Dear Mrs. Joubert,

Thank you very much for your great review and positive feedback.

I’m truly glad to hear that our service was helpful to you and that you are satisfied with your shipping experience through JUMiNGO.

Best regards,
Julia Paulus
JUMiNGO Team

Rated 5 out of 5 stars

Ease of use

Ease of use

Thanks to various filters, it's very easy to compare numerous options according to speed of delivery, price, pick up possibility, drop out location ...

December 5, 2025
JUMiNGO logo

Reply from JUMiNGO

Dear Mr. Jacobeus,

Thank you very much for the positive feedback!


I truly appreciate that you took the time to leave us a review and that you are satisfied with our service.


Best regards,

Julia Paulus from JUMiNGO

Rated 5 out of 5 stars

Professional service

True professional service, fully recommended

December 6, 2025
JUMiNGO logo

Reply from JUMiNGO

Hello,


Thank you very much for your 5-star review!


I'm very pleased that we were able to convince you with JUMiNGO.


Best regards,

Julia Paulus from JUMiNGO

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look