Verified
The quality of furniture we received is excellent and beautiful. The service in store was also incredibly helpful. We had to adjust our order and delay pick up, to which the store agreed to keep our f... See more
Company replied
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Verified
Nice selection of furniture that matched our colour scheme. Luckily we needed furniture during the January sale period, so excellent reductions available. Unfortunately (hence 4 stars instead of 5... See more
Company replied
Verified
Very pleasant and skilled staff (Juntoo Wavre) who took all the time and effort (I am not francophone) to explain me in detail the options and possibilities I had with the furniture I was interested... See more
Company replied
Verified
I speak English and at the counter the lady made efforts to make sure that she is able to communicate properly and give me good information Very transparent with all the details Always ready to he... See more
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Company details
Written by the company
Bij Juntoo vind je alles om jouw persoonlijkheid uit te drukken. Met een modulair, uniek assortiment meubelen naar jouw smaak en stijl. Kortom, je kunt je meubelen helemaal naar je hand zetten, want je kiest zelf de afwerking en de samenstelling. Je bent wie je bent, dus hier geen compromissen.
Contact info
Foreestelaan 84, 9000, Gent, Belgium
- +32 9 298 10 50
- [email protected]
- juntoo.be
4.6
Excellent
14K reviews
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Verified
Reply from Juntoo
Dear Virginie Rouire,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Juntoo.
We strive to help you discover and find your taste, both online and in one of our 22 showrooms. If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Verified
Super service
January 29, 2026
Reply from Juntoo
Dear Louisa,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Juntoo.
We strive to help you discover and find your taste, both online and in one of our 22 showrooms. If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Verified
Beautiful furniture and helpful personel
January 28, 2026
Reply from Juntoo
Dear Isa,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Juntoo.
We strive to help you discover and find your taste, both online and in one of our 22 showrooms. If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Verified
Juntoo-Wavre, a pleasure to be helped there.
Very pleasant and skilled staff (Juntoo Wavre) who took all the time and effort (I am not francophone) to explain me in detail the options and possibilities I had with the furniture I was interested in.
The price/quality ratio is excellent, but the current sales period also helped to make it very interesting to finalize the purchase.
Juntoo-Wavre, absolutely recommended!
January 14, 2026
Reply from Juntoo
Dear JeroentB,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Juntoo.
We strive to help you discover and find your taste, both online and in one of our 22 showrooms. If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Verified
Service
Service, flexibility and prices are outstanding. Especially brief delivering and processing are perfect.
I used Juntoo Zaventem and online services multiple times and was always surprised and excited.
January 14, 2026
Reply from Juntoo
Dear CT Customer,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Juntoo.
We strive to help you discover and find your taste, both online and in one of our 22 showrooms. If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Very nice service from Sarah
January 10, 2026
Unprompted review
Reply from Juntoo
Dear Samvel Artenyan,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Juntoo.
We strive to help you discover and find your taste, both online and in one of our 22 showrooms. If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Verified
Important is to share good idea and…
Important is to share good idea and fully explanation for exchanging with customer because every customer is not a knowledgeable on everything ,
Thank you
January 10, 2026
Reply from Juntoo
Dear Phakmo,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Juntoo.
We strive to help you discover and find your taste, both online and in one of our 22 showrooms. If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Verified
The full package
Stylish furniture, Belgian brand, good atmosphere - nice people that like and know their products, pleasant information/sales talk, the offer actually made a real difference to the original price.
December 20, 2025
Reply from Juntoo
Dear Martine,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Juntoo.
We strive to help you discover and find your taste, both online and in one of our 22 showrooms. If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Verified
Reply from Juntoo
Dear Mars,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Juntoo.
We strive to help you discover and find your taste, both online and in one of our 22 showrooms. If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Verified
Nice experience
Nice showroom, easy to arrange everything and kind stuff. All in all, a nice experience.
January 4, 2026
Reply from Juntoo
Dear Jasna,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Juntoo.
We strive to help you discover and find your taste, both online and in one of our 22 showrooms. If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Verified
Reply from Juntoo
Dear dEWEER,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Juntoo.
We strive to help you discover and find your taste, both online and in one of our 22 showrooms. If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Verified
Excellent service
The quality of furniture we received is excellent and beautiful. The service in store was also incredibly helpful. We had to adjust our order and delay pick up, to which the store agreed to keep our furniture in the warehouse when it arrived. The only constructive feedback I'd add is to keep stocks of cushions or make them easier to order. The cushions we just ordered will need 11 weeks to deliver. I think generally people expect shorter delivery times for accessories and decor. In our case, we matched the cushions to our previously bought furniture so we could handle waiting.
December 13, 2025
Reply from Juntoo
Dear Zee,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Juntoo.
We strive to help you discover and find your taste, both online and in one of our 22 showrooms. If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Verified
A very positive experience
A very positive experience, great customer service, knowledgeable sales person (Imani C.) - the appointment resulted in a purchase following meaningful advice from the sales person and at personal satisfaction of the buyer.
December 9, 2025
Reply from Juntoo
Dear Tea,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Juntoo.
We strive to help you discover and find your taste, both online and in one of our 22 showrooms. If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Verified
Extremely nice experience
Extremely nice experience! Starting from the store visit until purchase. Staff was very friendly and helpful in explaining things. Amazing collection, highly recommended. Hoping an even smoother delivery. Keep up the good work.
November 30, 2025
Reply from Juntoo
Dear Ratnesh Mishra,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Juntoo.
We strive to help you discover and find your taste, both online and in one of our 22 showrooms. If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Verified
Reply from Juntoo
Dear client,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Juntoo.
We strive to help you discover and find your taste, both online and in one of our 20 showrooms. If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Verified
Excellent service
October 18, 2025
Reply from Juntoo
Dear Anand Purkar,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Juntoo.
We strive to help you discover and find your taste, both online and in one of our 20 showrooms. If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Unauthorized service execution and refusal of refund by Juntoo Belgium
After more than a year of trying to resolve a simple issue with Juntoo Belgium, I feel compelled to share my experience publicly.
In 2024, I purchased a sofa from Juntoo that included a €200 assembly service. Before the delivery, I clearly and repeatedly requested — in writing — to cancel this service and be refunded. Despite my written notice and the delivery company being informed, the assembly was carried out against my wishes.
Since then, I have followed every official step: contacting Juntoo’s customer service, escalating the case to the Belgian Consumer Mediation Service, and even pursuing the matter before the Justice de Paix (small claims court). Yet, to this day, Juntoo has not acknowledged or resolved the issue.
I’m sharing this not out of anger, but out of principle — because consumers deserve respect, transparency, and fair treatment. I sincerely hope Juntoo Belgium will take responsibility and close this matter fairly.
#ConsumerRights #CustomerExperience #Belgium #Juntoo #JusticeDePaix #CustomerCare
November 24, 2024
Unprompted review
Reply from Juntoo
Bonjour,
Merci pour votre avis. Il est bien sûr important que vous receviez le service que vous avez choisi.
Cependant, nous notons que vous avez passé votre commande le 24/11 et programmé une livraison pour le 29/11.
L'email demandant l'annulation du service a été envoyé le 26/11.
La commande étant remise au transporteur au moins 3 jours ouvrés à l'avance, la commande ne pourra plus être modifiée dans ce cas, sauf si elle était annulée & refaite. Cela signifierait qu’une nouvelle date de livraison devrait être convenue immédiatement.
Afin d'éviter cela et de garantir que vous recevrez votre livraison à la date convenue, notre responsable de showroom vous a communiqué que vous pouviez demander au fournisseur de ne pas procéder à l'installation, afin que nous puissions ensuite procéder à un remboursement.
Les pilotes nous informent que vous avez signalé que cela ne devrait pas être installé une fois l'installation terminée. Dans ce cas, le service complet a été réalisé.
Le matériel d’emballage a également été emporté. Pour cette raison, nous ne pouvons pas fournir de remboursement/remboursement pour ce service.
Pour des questions et instructions urgentes, nous sommes également toujours disponibles par téléphone.
Au nom de Juntoo et en mon nom propre, je vous souhaite beaucoup de plaisir avec votre bel achat.
-
Beste,
Bedankt voor je beoordeling. Het is uiteraard belangrijk dat je de service ontvangt waarvoor je hebt gekozen.
We stellen echter vast dat je jouw bestelling hebt geplaatst op 24/11 & de levering hebt ingepland op 29/11.
De mail met de vraag om af te zien van de service werd verstuurd op 26/11.
Aangezien de opdracht naar de transporteur minstens 3 werkdagen op voorhand wordt doorgegeven, kon het order in dit geval niet meer worden gewijzigd, tenzij het geannuleerd werd & opnieuw zou worden opgemaakt. Dit zou betekenen dat er ook meteen een nieuwe leverdatum moest worden afgesproken.
Om dit te verhinderen & ervoor te zorgen dat je jouw levering zou ontvangen op de afgesproken datum heeft onze showroomverantwoordelijke gecommuniceerd dat je tegen de leverancier mocht zeggen dat de montage niet moest worden uitgevoerd, zodat we nadien een terugbetaling konden uitvoeren.
De chauffeurs melden ons dat je gemeld hebt dat dit niet gemonteerd moest worden, zodra de montage was afgerond. De volledige service werd in dit geval dus toch uitgevoerd.
Het verpakkingsmateriaal werd ook meegenomen. Hierdoor kunnen we geen restitutie / terugbetaling voorzien van deze service.
Voor dringende vragen en instructies, zijn we ook steeds telefonisch bereikbaar.
Namens Juntoo en mezelf wens ik je veel plezier toe met je mooie aankoop.
Verified
Reply from Juntoo
Dear Robert,
What a nice feedback! Thank you for that.\Fantastis to hear that you had a positive experience at Juntoo.
We strive to help you discover and find your taste, both online and in one of our 20 showrooms. If you have any questions in the future or would like more information, please feel free to contact us. You can find the contact form on our website under 'Customer Service' in the top right corner of our homepage. Then select the appropriate topic for your question, which will open a web form that you can fill out and send to us.
We look forward to seeing you again!
Kind regards,
Caroline
Verified
Reply from Juntoo
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