KeepItSneaker Reviews 1,001

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the wide selection of products available, especially shoes. Many consumers highlight the fast shipping and the perfect condition of the delivered items. Some customers are so satisfied that they express their intention to buy again from this store. Reviewers also mention the high quality of the shoes, which match the description provided. However, a significant number of consumers report issues with their orders and the time it takes to receive them. Some people report not receiving their orders at all, even after a long waiting period. Many reviewers express frustration with the company's response time and customer service, noting a lack of updates and unanswered emails. Some reviewers express concerns about the authenticity of the products.

Based on these reviews

Rated 4 out of 5 stars

update :updating my review with my 1star comment to 4 star.we received the shoes almost in 25 days.they were orginal and already wearing it. the company should find solution such a long delivery de... See more

Company replied

Rated 4 out of 5 stars

I Made a very negative review on 20/06 and I Just want to adjust as I finally received my sneakers, with some delay but it is acceptable if duly informed. Customer service has always replied quickly... See more

Rated 5 out of 5 stars

Great shop, well furnished with all kind of sneakers. I was looking for a pair of nike dunk low in a grey colorway, and they showed me three variations of grey, until i found the one was better for m... See more

Company replied

Rated 5 out of 5 stars

Very good experience from start to finish. Great selection of sneakers, competitive prices, and an easy and smooth purchasing process. The order arrived within the expected time and the sneakers were... See more

Rated 5 out of 5 stars

I bought a pair of sneakers from this store and I’m really satisfied. The shipping was super fast, and the product arrived in perfect condition. Also, well done for the wide range of products availabl... See more

Company replied

Rated 5 out of 5 stars

I purchased some limited-edition sneakers, and they arrived super fast within two days. The packaging was well protected, and everything was great. I'll buy again!

Rated 5 out of 5 stars

Great experience! The shoes are high quality and exactly as described. Shipping was very fast and everything arrived in perfect condition. I’ll definitely order again!

Rated 1 out of 5 stars

Extremely poor service. The order was placed on December 9 and to this day nothing has been received. At the beginning, we still got responses from customer service claiming that the order was on it... See more

Rated 5 out of 5 stars

Excellent experience with a wide selection of shoes, the photos are accurate to the images. Shipping was fast and on time, and the package was in perfect condition. I will definitely buy again.

Company replied

Rated 5 out of 5 stars

All excellent , they have a great amount of pairs and very competitive prices. The shipping was so fast and without problems. Trully recommended !!

Company replied

Rated 5 out of 5 stars

A few days ago, I purchased an item and everything was perfect. The transaction was quick and the customer service was phenomenal. It is a 100% legit shop.

Rated 1 out of 5 stars

Delivery took exactly one month from China. I doubt on authenticity, cos they are size smaller than genuine ones and box is only on Chinese. Customer service 🤯completely incompetent, they gave me... See more

Company replied

Rated 5 out of 5 stars

I really enjoyedmy experience on Keepitsneaker, order was delivered fast with no delays. Great prices and lots of products on their website!

Company replied

Rated 1 out of 5 stars

Placed an order on 7/06 (€300 sneakers, by the way…) still no news, no update, no estimated date of delivery after 2 full weeks This is unacceptable Customer service is just answering “please be... See more

Company replied

Rated 1 out of 5 stars

I made an order on December 5th and I have not received it yet and I have not gotten any updates. It’s been almost a month and I have sent a number of emails to customer support and I have not recei... See more

Company replied

Rated 5 out of 5 stars

This is my second time ordering from them, everything was great. Fast shipping good customer support and many options to choose from!

Rated 5 out of 5 stars

I just wanted to say thank you for the great service and the sneakers I bought from your store. They arrived in perfect condition and are exactly what I was hoping for! I’ll definitely shop with you... See more

Rated 1 out of 5 stars

I am absolutely furious! I placed an order 4 weeks ago, and their website clearly stated delivery would take 5-7 days. It’s been a month now, and I have received nothing. On top of that, they are not... See more

Company replied

Rated 1 out of 5 stars

I made the foolish decision to purchase a pair of New Balance shoes that I could have gotten for half the price directly from the manufacturer. To make matters worse, there was a 12-day delay befor... See more

Rated 5 out of 5 stars

Perfect everything was just as I was expecting it. Shoes arrived in perfect condition and original. Will definitely buy again

Rated 1 out of 5 stars

I made the order in October, and I still haven't received my sneakers. Fake promises that they are in stock and they are on the way several times, when I proactively contacted them. They are still wit... See more

Company replied

Rated 1 out of 5 stars

Really bad experience. First time shopping here. Bought a “Summer set” from Fear of God Essentials in the end of July and they immediately withdrew the money from my account. Sent them 3 mails to ge... See more

Company replied

Rated 1 out of 5 stars

I’m waiting over a month for my order, they told me 1-10 days, I asked them to cancel my order now, then they said to charge 15€ for the cancellation which I think is ridiculous and now it’s still not... See more

Rated 1 out of 5 stars

I also have the same experience as others. I bought some sneakers in the end of December, got an update a couple of days later, that they have my shoes now and what to test the realness. Since the... See more

Rated 1 out of 5 stars

Horrible! I placed an order on the 16th of August and I still did not recieve it. Money was immediatly charged from my account(233,90€ not cheap at all for a simple pair of sneakers) but th... See more

Rated 1 out of 5 stars

The company replied to my review on December 17, stating that my case was being reviewed and that I would be contacted the same day with a resolution. Unfortunately, that never happened. It has n... See more

Rated 1 out of 5 stars

Made an order more than a week ago and shoes have not even been sent to me. Due to a lot longer delivery time than promised when making the order, I want to cancel the order. 5 days now since I h... See more

Company replied

Rated 1 out of 5 stars

I ordered a pair of sneakers July 9th. The money was taken out of my bank account immediately. On their website it says 24 hours delivery. July 15th I got a message back on my request t... See more

Company replied

Rated 1 out of 5 stars

I placed an order on the 19th of August with Winkelstraat.nl and i was told my order is coming from KeepItSneaker but i have not yet received any package till now, I've only been responded... See more

Rated 1 out of 5 stars

Unfortunately, my experience with KeepItSneaker has been extremely disappointing. I ordered Air Jordan 1 Low OG SP Travis Scott “Velvet Brown” (size 42.5) for €419.95. After the... See more

Rated 1 out of 5 stars

I’ve had one of the worst online shopping experiences with this company. I placed an order that was supposedly delivered to a UPS Access Point, but when I went to pick it up, the location told m... See more

Company replied

Rated 1 out of 5 stars

Order placed on Oct,1. Not shipped to me by Oct, 18. Contacted with support on Oct, 6 and got response on Oct, 8 that my order will be shipped to me till the end of the week or begining of the next... See more

Rated 5 out of 5 stars

Always been buying from KeepItSneaker, recently there's been delays with shippings but understable in this period where also shipping companies are overflooded with work, anyway got my pair as always... See more

Rated 1 out of 5 stars

I ordered sneakers before three weeks and still nothing. I did not recive any email about my order. I wrote them email three days ago - no answer.

Rated 5 out of 5 stars

Super fast delivery! Got my sneakers nearly within 72h. Everything is fine and legit. Thanks!

Rated 1 out of 5 stars

Hello, I placed an order in August and received the wrong size of shoes. I returned the shoes a month ago, and they still haven't sent me the size I ordered. They haven't responded to my emails. I'd l... See more

Rated 5 out of 5 stars

Everything went smoothly, delivery was very fast and customer service was also very helpful. I would definitely recommend!

Rated 5 out of 5 stars

I received very good treatment I am very glad that I decided to buy in Keepitsneaker I’ll repeat 100%!!!🙏🏼😊🥹

Company replied

Rated 5 out of 5 stars

very nice experience & very trustworthy! Everything was fine with the shoes & they fit extremely well! Thanks

Company replied

Rated 5 out of 5 stars

Bought multiple shoes there and was always happy. Can really recommend. Shipping was also quick.

Company replied


Company details

  1. Shoe Store

Written by the company

Welkom bij KeepItSneaker, waar iedereen met een passie voor sneakers zich thuis voelt. Wij als team KeepItSneaker willen de online winkelervaring brengen. Je hebt de mogelijkheid bij ons om jouw favoriete sneaker te kunnen bestellen of om advies vragen aan een van onze collega’s voor jouw beste keuze. Als team doen wij er alles aan om elke dag aan ons doel voor uit te streven, vooruitgang te boeken en om u als klant de beste en juiste service te verlenen. Wij vinden als team het erg belangrijk om de service, authenticiteit, gemak en kwaliteit als webshop te kunnen brengen. Wij wensen u veel shop plezier! Team KeepItSneaker


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent service

Excellent service and very fast delivery. I’ve already purchased here several times. They offer many super exclusive and limited-edition styles, highly recommended. The staff also reply verya quickly and are very responsive!

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM SCAM SCAM
Terrible!!!
I ordered more than 20 days and still didnt receive any update!
They never answer your email. Theres no costumer service phone number and they dont refund your order.
SCAM SCAM SCAM

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Very bad !

I also have the same experience as others. I bought some sneakers in the end of December, got an update a couple of days later, that they have my shoes now and what to test the realness. Since then they don't have them anymore and I hear nothing. I have to ask.

I also go a voucher for 10€ for next time, for being slow. Are they kidding.

Really bad service. Very disappointed

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately

Unfortunately, my experience with KeepItSneaker has been extremely disappointing.

I ordered Air Jordan 1 Low OG SP Travis Scott “Velvet Brown” (size 42.5) for €419.95.
After the purchase, I faced days of vague replies and delays. At first, no tracking number was available; later, only after opening a PayPal dispute, the shipment finally start moving.

When the sneakers arrived, it was immediately clear even at first glance that something was wrong: materials, stitching, and overall finishing were inconsistent with an authentic pair.

To be certain, I used CheckCheck, a professional third-party sneaker authentication service.
The result was “NOT PASS”, meaning the sneakers are not authentic / not compliant with original brand standards.

As a consequence, I had to escalate the case to a PayPal claim for “item not as described”, providing all the evidence.

I find it unacceptable to:

sell sneakers advertised as authentic that are not

delay shipments with unclear communication

ship only after formal disputes are opened

Very stressful and disappointing experience.
I strongly advise against buying from this store, especially for high-value sneakers.

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely poor service

Extremely poor service. The order was placed on December 9 and to this day nothing has been received. At the beginning, we still got responses from customer service claiming that the order was on its way to them for inspection, which was obviously a lie, because since then we have not received a single reply — not even after we wrote that we wanted to cancel the order and get a refund.

There was also no response via PayPal after a case was opened. We are now hoping to receive the refund through PayPal. So do not order there without insurance, otherwise they will simply keep your money and ignore you. Extremely unprofessional!!!

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience with a wide…

Excellent experience with a wide selection of shoes, the photos are accurate to the images. Shipping was fast and on time, and the package was in perfect condition. I will definitely buy again.

December 19, 2025
Unprompted review
KeepItSneaker logo

Reply from KeepItSneaker

Hi Loris,

Great to hear everything went smoothly and the shoes lived up to your expectations. Thanks a lot for your kind words and see you next time!

Best regards,
Daan | Team KeepItSneaker

Rated 5 out of 5 stars

good experience

Very good experience purchasing shoes.

January 11, 2026
Unprompted review
KeepItSneaker logo

Reply from KeepItSneaker

Hi Adrian,

Glad to hear you had such a good experience purchasing with us. Thanks a lot for your review!

Kind regards,
Daan | Team KeepItSneaker

Rated 5 out of 5 stars

Top service

Top service

January 18, 2026
Unprompted review
KeepItSneaker logo

Reply from KeepItSneaker

Hi Sem,

Great to hear you’re happy with our service. Thanks a lot for your review!

Best regards,
Daan | Team KeepItSneaker

Rated 5 out of 5 stars

Bought another pair

Bought another pair, All smooth

January 13, 2026
Unprompted review
KeepItSneaker logo

Reply from KeepItSneaker

Hi Giorgio,

Great to hear everything went smoothly again! Thanks for your continued trust and for coming back to us for another pair.

Best regards,
Daan | Team KeepItSneaker

Rated 4 out of 5 stars

we paid 200 euro for shoes and since 20…

update :updating my review with my 1star comment to 4 star.we received the shoes almost in 25 days.they were orginal and already wearing it.
the company should find solution such a long delivery delays.i apologize the blame for scam company.1 star is less due to the huge delivery time.
-----------------------------------------------------------
we paid 200 euro for shoes and since 20 days passed no update, zero information, anything about it.are they scam company?

January 17, 2026
Unprompted review
KeepItSneaker logo

Reply from KeepItSneaker

Hi Eda,

Thank you for updating your review. We’re glad to hear the sneakers arrived and that you’re enjoying them. We understand the frustration caused by the long delivery time.

We’re actively working on improving our logistics to avoid these delays in the future. Your feedback really helps us do better.

Best regards,
Daan | Team KeepItSneaker

Rated 5 out of 5 stars

10/10 Shop

I love Keepitsneaker, they always provide the best deals + authentic sneakers with super fast shipping. Can recommend 100%

January 5, 2026
Unprompted review
KeepItSneaker logo

Reply from KeepItSneaker

Hi llama boi,

Thanks a lot for the awesome review! 🙌 We’re super happy to hear you love the deals and fast shipping. Enjoy your sneakers and hope to see you again soon!

Best regards,
Daan | Team KeepItSneaker

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