Keytive Reviews 3,200

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the user experience, highlighting the ease and speed of the sales process. The prompt delivery of license keys and the helpfulness of the installation instructions are frequently mentioned. People also value the affordability of the products and the absence of subscription fees, considering the prices convenient. Consumers consistently praise the customer service, describing it as fast, professional, and incredibly customer-oriented. Many reviewers were impressed by the support team's willingness to go above and beyond to resolve their issues. The company's commitment to helping customers until everything is perfect is a recurring theme, with reviewers expressing satisfaction with the level of care and attention they received. However, there are some mixed opinions regarding the product itself.

Based on these reviews

Rated 4 out of 5 stars

Sales process was fast and easy. However, while placing the order and when receiving the invoice, it wasn't clearly specified that it concerns the LTSC-version of the software, though briefly mention... See more

Rated 5 out of 5 stars

Decided to buy one of Those licenses from this website- I was a bit scared if its not a fake website or something but I did some research on web or asked AI Bot what is it. After making the decisio... See more

Rated 5 out of 5 stars

Don't hesitate, KEYTIVE is a very serious company, you can trust their agents to answer all your questions. The website is very clear in its instructions. If, like me, you want to pay extra for thei... See more

Rated 5 out of 5 stars

I had a very good experience downloading the software/key. Was sceptical initially, but will use Keytive again. I am not a regular online purchaser, but this went very well. Did not need to complain,... See more

Rated 1 out of 5 stars

Here is your new license key: ???????????????????????????????? (You never sent me NEW LICENSE KEY) Order number: 123776 Please follow the steps below to activate your new key: Op... See more

Company replied

Rated 5 out of 5 stars

I bought MS Office Professional 2024 from Keytive.com Wednesday morning. I received the product code but I couldn’t figure out how to download what I just bought. Two hours later I had a very kind and... See more

Rated 5 out of 5 stars

This was my first purchase from Keytive (the Windows 11 Pro passcode). The initial key did not work, which was concerning. However, I reached out to their support via the online chat, and I was genuin... See more

Rated 5 out of 5 stars

Bought Win11 Home and MS Office 2024 for a new clean laptop. Great experience, everything works perfectly fine so far. Tried to make the same via the official MS website and failed spectacularly, so k... See more

Rated 5 out of 5 stars

Good reviews encouraged me to use Keytive. I was not disappointed. A couple of times I got slightly lost in the process but they were quick to respond and point the way and tell me what to do next. I... See more

Rated 5 out of 5 stars

I had a fantastic experience with Keytive's customer support. I purchased an OEM license by mistake and reached out to them for an exchange. I was informed that normally, license types can't be exchan... See more

Rated 1 out of 5 stars

I purchased Win 10 Home, turns out (as my Panasonic Toughbook is running a corrupted version of Win 10 Pro)I need The product key for Win 10 Pro to make it work. I then proceeded to buy Win 11 Pro (Re... See more

Company replied

Rated 5 out of 5 stars

Extremely helpful in pointing me to the right product for my needs. A lot less expensive than the jump in price I was told I would have to pay by my previous supplier. Full instructions posted on ho... See more

Rated 5 out of 5 stars

I purchased a Microsoft Office 2024 Standard (PC) license a little over a month ago. After a PC malfunction, I had to reset my computer to factory settings and unfortunately lost my product key. I... See more

Rated 5 out of 5 stars

They stand by their word—when they make a promise, you know they’ll follow through. Their actions always reflect what they say. With them, you can expect reliability, integrity, and results. What they... See more

Rated 5 out of 5 stars

The company was very helpful. Their technician Andy tried hard to sort out my problem and my lack of understanding. He stayed with me helping until the download was complete. Many places leave you wit... See more

Rated 5 out of 5 stars

I bought a microsoft licence to keytive. Maybe I did something wrong, because the product waws only activated for 1 month. I contacted the support, I got answers very quickly (less than 1 hour) and... See more

Rated 1 out of 5 stars

Sent 5 emails and got nowhere, I think it's just a robot that doesn't understand when you report with a screenshot that Windows 25H2 finds the key wrong, not a person, every time it sends a copy of th... See more

Company replied

Rated 5 out of 5 stars

First of all it was immediate reaction concerning price vs. product authenticity with clear explanation about originality of Microsoft Software and discount valid for Black Friday days. In next s... See more

Rated 5 out of 5 stars

Careful care about needs & questions from customer. However, the product originally produced my Microsoft does not have any of sign, like MS logo, what would convince the customer that tha product is... See more

Rated 3 out of 5 stars

Buying the software was super easy, just a few clicks and the key arrived in my email. At first, I accidentally bought the wrong Windows 11 Pro upgrade (the OEM version), which didn’t work, but I own... See more

Company replied

Rated 1 out of 5 stars

Activating MS office 2024 Mac did not work. Reaching support is almost impossible. I have to lie to provided support form. E.g. it was mandatory to provide license key but so never got any license k... See more

Company replied

Rated 1 out of 5 stars

Bought Microsoft Office package. The key code didn’t work. The program told the code overused, apparently oversold. Customer service hasn’t returned my request for assistance for three days now. I won... See more

Company replied

Rated 1 out of 5 stars

I purchased Microsoft Office for Mac 2024 online. I never received a license product key to my email. The link to the instructions for activation of the downloaded software opens a gibberish page. I s... See more

Company replied

Rated 4 out of 5 stars

Seems response quick and easy for purchase and activate the product. I was a bit worry at the beginning at there was a page showing the currency was in Euro instead of AUD. At the end checked it was c... See more

Rated 3 out of 5 stars

They always answer your questions by chat or email, although after a while, and this is good. However, they keep on sending you links without trying to understand what the problem actually is. I would... See more

Company replied

Rated 3 out of 5 stars

Good webchat helped. It is not as easy to install as described when purchasing, hence 3 stars, be more upfront. You have to deinstall programs which I had not done before, so you are concerned as to p... See more

Company replied

Rated 4 out of 5 stars

Received the activation code that didnt work, after that received another one - didnt work as well, and after one day received the third one - didnt work. At this point I would like a refund, howeve... See more

Company replied

Rated 1 out of 5 stars

I bought a Windows Pro 11 license (as they promoted it in the product properties) end of September and received an activation key. Initially, it worked. End of December though the status of my Windows... See more

Company replied

Rated 3 out of 5 stars

Downloading Office file was quite easy, but I didn´t realize that I have to remove the old version at first. Installing stopped almost at once and I was asked to remove the older Office version. Norma... See more

Company replied

Rated 5 out of 5 stars

I'm thrilled, especially as someone who's not very computer-savvy. The service was very patient, helpful, and attentive. They constantly asked if everything was working, as I had to interrupt the inst... See more

Rated 5 out of 5 stars

EDIT 16/07/25 They contacted me to ask me why I never replied and proposed a solution to the issue. Everything went throught, awesome experience in the end. Especially welcomed the fact t... See more

Company replied

Rated 5 out of 5 stars

My original review was one of frustration. The problems I encountered were due to an issue with the original OEM license with a hard ware bind. Keytive committed a great deal of time to my problem, sp... See more

Rated 4 out of 5 stars

My experience was i guess above average. I bought a windows pro 11 key and received it really quickly but it didnt work at first. I contacted the customer support and luckily they answered quickly and... See more

Rated 1 out of 5 stars

Here is your new license key: ?????????????????????????????? Order number: 123776 As I told you, the code was used on another machine. Microsoft did not accept it. I have sent you what you requ... See more

Company replied

Rated 4 out of 5 stars

I purchased a Windows 11 Pro key, and it only worked on the second attempt. Once it did activate, everything was fine. I also want to praise the support team for their responsiveness and helpful commu... See more

Rated 4 out of 5 stars

The key I received was not valid. The windows activation said that it was already used. I wrote to your support and did not receive any answer yet. However, after half a day I got response from su... See more

Company replied

Rated 1 out of 5 stars

Subject: Complaint – Invalid Microsoft Office Key Dear [Keytive], On [7.8.2025.], I bought a Microsoft Office license via website. After paying 29EURO, I received the following activ... See more

Company replied

Rated 4 out of 5 stars

Well I would say that, when I Registrated it with the numbers provided, it didn't work, so I had to call the Microsoft number and go through the Talking machine, reading the ID numbers on screen and t... See more

Rated 4 out of 5 stars

At first everything worked fine, I was able to use the Microsoft Word program with no problems. Now, one month later, it is no longer working and the key is already in use and I can't get the program... See more

Rated 5 out of 5 stars

I bought the Office 2021 from Keytive and when I used the product license Key the system rejected it. I contacted Microshoft support office many times but their help was very disappointing. Then I ask... See more

Rated 5 out of 5 stars

Well, I think I've found Keytive to be the right and honest company for purchasing modern, IT-compliant products. Thanks for now; if everything works out, I'll buy other products I'm interested in. lu... See more

Rated 1 out of 5 stars

Sold product that wouldn’t activate. When I contacted you I was not given the activation key but another product key that didn’t work, when I contacted you again you told me it was my mistake. I think... See more

Company replied

Rated 5 out of 5 stars

Great experience. The entire process is very fast: download, installation and activation of a Office Pro 2021 licence in no more than half an hour. All the instructions are very clear. I had only a sm... See more


Company details

  1. Computer Software Store

Written by the company

At Keytive, we make software access easier for both individuals and businesses. With over 20 years of experience in the industry, our goal is to provide a hassle-free experience from purchase to download. We offer instant access to the latest software, all supported by our dedicated team of experts.

We’re here for you – all year round.

Written by the company

Our support team is always ready to help!
Our support team is available 365 days a year to assist you with any questions, concerns, technical support, help with a purchase, or other inquiries. Contact us easily via chat on our website.

Instant Delivery & Free Technical Support

Get your product instantly.

Receive immediate access to your software after purchase, along with free expert support whenever you need assistance.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 99% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Keytive.com

I had some trouble with activating my win 10 pro, but that was due to my own lack of knowledge. When Keytive learned about my problems, they immediately reached out to help. I fortunately managed to fix things before I needed it,but I have no doubt in my mind that I would have been well taken care of if the need were to be present. Products and service very good 👍

February 10, 2026
Rated 5 out of 5 stars

Withdrawing a negative review

I previously rated Keytive as a 1 because I bought office for Mac from them and I couldn’t install it. Apple couldn’t install it either. I got a refund from Keytive and bought office for Mac through a local office store, who also installed it. It cost substantially more, almost 3 times as much, but I was pretty sure they would install it for me. It turns out there was a glitch in office for Mac and the installer had to resolve some technical issues before installing.Andy, at Keytive, replied to my emails immediately and provided the refund when I explained the issue. I withdraw my negative review about Keytive.

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

Here is your new license key:

Here is your new license key:

???????????????????????????????? (You never sent me NEW LICENSE KEY)

Order number: 123776

Please follow the steps below to activate your new key:

Open Word or Excel
From the left-hand menu, click on Account
If you don’t see Account, click File first, then select Account. (After choosing File, you may need to click More before selecting Account.)
Select Change/Apply Key
Enter your new license key ???????????????????????????????????
Then proceed with the same steps as per the activation instructions for your product
I suggested you activate OFFICE with anydesk. You ignored it. Microsoft says the key is being used by another machine.

February 1, 2026
Keytive logo

Reply from Keytive

We understand this situation is frustrating. However, Trustpilot is not our official support channel and we are not able to handle activation cases here.

Please contact our support team directly at [email protected] so we can properly review your order and assist you further. We’re here to help resolve this, but we need to continue the communication through our support system.

Best regards,
Keytive.com

Rated 1 out of 5 stars

Catastrophe

Catastrophe. My Mac still not operating. The fault come from you the expert say. So you gel less than zero

February 1, 2026
Keytive logo

Reply from Keytive

We’re very sorry to hear about this experience and understand how serious it feels if your Mac is not working properly. That is certainly not the outcome we want for any customer.

Please contact our support team directly at [email protected] so we can review your case in detail and understand exactly what happened. We’ll do our best to clarify the situation and assist you further.

Best regards,
Keytive.com

Rated 1 out of 5 stars

Non function

February 1, 2026
Keytive logo

Reply from Keytive

Ci dispiace sapere che non funziona come previsto. Per poterti aiutare correttamente, ti chiediamo di contattare il nostro supporto all’indirizzo [email protected], indicando il numero d’ordine e una breve descrizione del problema.

Il nostro team sarà lieto di assisterti.

Cordiali saluti,
Keytive.com

Rated 1 out of 5 stars

Keep away from this

I followed the instructions and it wouldn't work

February 7, 2026
Keytive logo

Reply from Keytive

We’re sorry to hear that it didn’t work even after following the instructions. We understand how frustrating that can be.

Please contact our support team at [email protected] so we can review your case and guide you step by step to get it resolved.

Best regards,
Keytive.com

Rated 5 out of 5 stars

Read and think if You need that

Decided to buy one of Those licenses from this website- I was a bit scared if its not a fake website or something but I did some research on web or asked AI Bot what is it.
After making the decision and paying discounted price- web licenses for a life key for MS Office 2024 was 4 times bigger than on the other sites.
It took them maybe 5 minutes during the weekend to send me the cd key and receipt with a full description- legaly off course, how to install and add it in MS Office.
Everything works perfectly so 5Stars with the timing for the service and description of instalation

February 7, 2026
Rated 1 out of 5 stars

I do not reccomend them

I do not reccomend them. Taking money and providing not valid Codes.

February 5, 2026
Unprompted review
Keytive logo

Reply from Keytive

We’re sorry to hear you feel this way. We do not provide invalid codes, and in most cases activation issues can be resolved quickly once we review the details.

Please contact our support team at [email protected] with your order number and a brief description of the issue so we can assist you properly.

Best regards,
Keytive.com

Rated 1 out of 5 stars

Microsoft Office 2024


Unable to correctly download and get the Microsoft Office 2024 working (without interference of Microsoft 365

February 7, 2026
Keytive logo

Reply from Keytive

We’re sorry to hear about the difficulties you experienced. To make sure we can properly assist and help you get everything working as expected, please contact our support team at [email protected] and include your order details.

Best regards,
Keytive.com

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