Ladder Loans Reviews 292

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and ability to make them feel at ease. Consumers highlight the exceptional customer service, noting the agents' patience, politeness, and thorough explanations. People appreciate the agents' understanding and non-judgmental approach, especially when discussing sensitive financial situations. The overall service and user experience are highly regarded, with reviewers describing the process as smooth, painless, and easy to understand. Consumers felt supported and guided throughout their journey, with agents providing clear and uplifting assistance. The reviewers also appreciated the proactive communication and follow-up from the company, ensuring their needs were met and questions were answered promptly.

Based on these reviews

Rated 5 out of 5 stars

Just started the process ill try to keep everyone updated. However I really lucked out, which is not normal, I got a gentleman representing and helping me, Wes is thename and he explains everything,... See more

Rated 5 out of 5 stars

I couldn’t have had a nicer, polite, patient and knowledgeable agent to work with! Jennifer Corona was the best person I have ever dealt with in all of my communication with (live) agents a... See more

Rated 5 out of 5 stars

Michael Mandell did an amazing job helping me through the process with Five Lakes Law Group. Mike is so knowledgeable and explains things so well. I am certain that it was a blessing in my favor tha... See more

Rated 5 out of 5 stars

Andrew helped me change my finances!! He did an awesome job!! He was so up beat, kind, and knowledgeable. He explained everything to help me understand what would be happening. He gave me exact instru... See more

Rated 1 out of 5 stars

Not a loan company. They just do debt settlement. They have no intention of doing loans. Preying on certain clients who they know have no way out. Wrongfully terminated and both the manager and HR con... See more

Company replied

Rated 4 out of 5 stars

One comes to find quickly that the debt industry is exhausting and full of snake oil salesman and rug pullers who just won’t leave you alone. Then there is Joti, a breath of fresh air in a smog filled... See more

Rated 5 out of 5 stars

From the beginning she went over all of my creditors helping me the best way to fix my problem. Very thorough into the point to help me understand what was best for me to fix this credit problems, and... See more

Rated 5 out of 5 stars

I spoke with Michael Amezquita and he was super understanding, kind, informative, patient and helpful! If you are struggling financially, I would highly recommend you speak with him! I was so stressed... See more

Rated 5 out of 5 stars

I was hesitant about calling. But after I spoke with Rick Torres he made me so comfortable with speaking about my situation. After so many denials from so many others. He was able to see me for the pe... See more

Rated 4 out of 5 stars

I'm going to began by saying if someone says they are concerned about your finances and refuses to give you cash/money proceed with caution. I received a letter in the mail from ladder loans and went... See more

Rated 5 out of 5 stars

It was an absolute pleasure to work with Jyoti. She was very knowledgeable with all of the information of the program. Any questions or concerns that I had were answered and explained with clarifica... See more

Rated 5 out of 5 stars

Jacquie Morales really helped me out - she is awesome! Jacquie explained everything so clearly and patiently. Including different options with my car loan. Just to be able to feel like I had a plan... See more

Rated 5 out of 5 stars

Had the pleasure of speaking with Andrew H about my loan options. Not only was he friendly and polite but Andrew answered all of my questions. He did a fantastic job explaining everything and made me... See more

Rated 5 out of 5 stars

Sarah Lambie did she was very easy to talk to. She was a good listener asking me making sure I understood what we were talking about. These are the kind of people that need to be employed with these p... See more

Rated 5 out of 5 stars

Joey Gonzalez was amazing! Joey went above and beyond to answer all the questions, it’s a relief to get the help! Joey has great customer service and makes you feel comfortable and confident. Than... See more

Rated 5 out of 5 stars

I was fortunate to have Kenny J reach out to me to explain the program and offer his services. I could not possibly have received better help from anyone else. It is hard to handle tough financial t... See more

Rated 5 out of 5 stars

This has been a wonderful experience. I received clear uplifting, respectful help from Andrew. He made me feel very comfortable and assured that I was making the right decision by giving me facts and... See more

Rated 5 out of 5 stars

Michael Mandell was nonjudgmental about my debt and very helpful. I had many questions and he answered them without making me feel like I was being a bother.

Rated 5 out of 5 stars

Stephanie had been very helpful with the process and helping me through. Unfortunately I have decided on holding off on the debt consolidation until a later time. She was very supportive of my deci... See more

Rated 5 out of 5 stars

The initial consult was so informative and no-pressure. Jonathan Estrella was very patient with me and all my questions, took time to understand my situation and then provided information about what t... See more

Rated 5 out of 5 stars

Michael A is awesome!! That’s what I can say about this whole process.. It’s never easy making these kinds of decisions and for once I felt like someone understood and had zero judgement.. He was very... See more

Rated 5 out of 5 stars

Hello. My experience with Ladder Loans was really awesome. I’d have to say it was a lot of talking and singing paperwork ,but everything worked out perfectly and I’m am very happy with Joey @ Ladder L... See more

Rated 5 out of 5 stars

Omg! Leslie was not only full of the information, but during this process made me feel comfortable, confident and courageous for making a decision to take care of this situation. I have been in retai... See more

Rated 5 out of 5 stars

Leslie was amazing, patient, and very detailed. I felt guided and comfortable. Thank you so much for listening to my situation and helping me take care of my finances and continue moving forward. I g... See more

Rated 5 out of 5 stars

When I first started this process, I was completely overwhelmed and extremely tired of the vicious cycle I was in. After speaking with Rick Torres several times, he made the process so easy to underst... See more

Rated 5 out of 5 stars

My rep Andrew Harrington was great. I got a good vibe from him. Sounded very genuine. Very informative and I could tell he loved what he was doing; helping others through difficult times. I was very... See more

Rated 5 out of 5 stars

Cole stock was extremely helpful in finding a solution that may work for me "time will tell fingers crossed" but Cole was very personable, professional, friendly, overall just a pleasant guy to deal w... See more

Rated 1 out of 5 stars

I can’t trust this company specially guy who call me to do my application He ask me my social security number on phone and I said I can’t give to him on phone he said i wasted his time

Rated 5 out of 5 stars

Michael Amezquita helped and educated me on Beyond Finance services worked and how it would benefit me in my struggle with my debt and the best way conquer my money problems. Also the first time I hea... See more

Rated 5 out of 5 stars

Michael A was great! He answered all of my questions and made me feel very comfortable. I was really nervous about entering in to the program but he after speaking with him I felt so much better. Defi... See more

Rated 5 out of 5 stars

Michael A helped me in a smooth procedure so that I may become debt free, explaining various solutions for eliminating my financial log jam. Michael A, thank you once more for helping me.

Rated 5 out of 5 stars

Very wonderful and comforting experience. I worked with Sarah Lambie, she was wonderful to work with. She was encouraging and helpful, non judgmental about the situation I was in. The whole process... See more

Rated 5 out of 5 stars

Joe Higgins made the process very easy...everything was explained in a way I didn't have to ask what something meant...He was very helpful and thorough through the entire process...

Rated 5 out of 5 stars

Andrew H. Man I was nervous and unsure, Andrew answered all of my questions and explained to me the way I could understand. I pray that I can finally breath and trust the process and just be debt fre... See more

Rated 5 out of 5 stars

My representative Andrew Harrington was incredible. Right from the start he made me feel at ease with the entire process and was very professional, personable and pleasant. Thanks to him for a job w... See more

Rated 5 out of 5 stars

Joey Gonzalez was excellent. I had low expectations before the first call, but was pleasantly surprised by how thoroughly Mr. Gonzalez explained everything. All in all, an excellent experience with Jo... See more

Rated 5 out of 5 stars

Michael M was very helpful and gave me plenty of insight in how to maneuver this difficult step. Being new it will be a matter of time to see the outcome. I do appreciate the support so far.

Rated 1 out of 5 stars

They act like it’s a typically consolidation loan but it’s more like the national debt people that call you 24/7 and try to trash your credit. Highly do not recommend!

Company replied

Rated 5 out of 5 stars

Andrew was patient, friendly and understood the circumstances leading to my financial problems created between September- November 2025. I felt that Andrew provided exceptional service and supported... See more

Rated 5 out of 5 stars

Michael Mandel was amazing and helped us literally every step of the way. He understood what we needed and made it happen. Still stays in touch to make sure everything is going well

Rated 5 out of 5 stars

Andrew reached out to me immediately and had the answers that I needed! He didn’t rush me into anything but always kept in touch until I was ready to join!


Company details

  1. Non-Bank Financial Service

Written by the company

Ladder Loans are invitation-only installment loans for responsible people like you who are looking to pay off higher interest loans. These fast and hassle free loans are designed to save you interest and help you pay off your existing loans faster.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

292 reviews

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1-star

Replied to 80% of negative reviews

Typically takes over 1 month to reply

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Rated 3 out of 5 stars

I recently had a uncomfortable…

I recently had a uncomfortable experience with a agent named Marcos D it began ok but went down south after he continued to try and put me in a debt relief program. Today 2/12/26 a senior financial consultant named Michael M. Contacted me by email and wanted to do a soft pull on my credit. I responded and told him I was only interested in a loan. He never responded again! I wonder if this is a loan company or a debt settlement company only ?

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Joe Higgins awesome

Joe Higgins made the process very easy...everything was explained in a way I didn't have to ask what something meant...He was very helpful and thorough through the entire process...

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Wes is busy with me however this is the Guy to help you!

Just started the process ill try to keep everyone updated. However I really lucked out, which is not normal, I got a gentleman representing and helping me, Wes is thename and he explains everything, continues to tell meto not worry so much and leave all the stresses with him. He is professional yet makes me laugh. He's educated and has many years of experience and knowledge, which helps me feel at ease.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Joey Gonzalez was amazing

Joey Gonzalez was amazing! Joey went above and beyond to answer all the questions, it’s a relief to get the help! Joey has great customer service and makes you feel comfortable and confident.

Thanks again

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Joey@ladder loans is awesome to work with

Hello. My experience with Ladder Loans was really awesome. I’d have to say it was a lot of talking and singing paperwork ,but everything worked out perfectly and I’m am very happy with Joey @ Ladder Loans. He was really patient with me and he really wanted me to get this loan and whent out of his way to make sure everything came through properly. So I highly recommend Joey from ladder loans. This really helped me out so much. Thanks a million!!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Jacquie Morales

Jacquie Morales really helped me out - she is awesome! Jacquie explained everything so clearly and patiently. Including different options with my car loan. Just to be able to feel like I had a plan and could see the end of the tunnel helps my piece of mind so much.
Thank you Jacquie and Ladder Loans.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Drowning in debt

I was hesitant about calling. But after I spoke with Rick Torres he made me so comfortable with speaking about my situation. After so many denials from so many others. He was able to see me for the person I was before my financial crisis started. I appreciate the time and dedication in which he spent with me to help give me a resolution. To help me breathe again. So, if you are drowning in debt, please give a call. Thank you so much Rick.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Michael Mandell did an amazing job…

Michael Mandell did an amazing job helping me through the process with Five Lakes Law Group. Mike is so knowledgeable and explains things so well. I am certain that it was a blessing in my favor that he answered the phone when I called. I definitely had a 5/5 experience.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Not enough thank you’s😊

I couldn’t have had a nicer, polite, patient and knowledgeable agent to work with!

Jennifer Corona was the best person I have ever dealt with in all of my communication with (live) agents at banks or retail payment offices.

It would be nice if she could be cloned and placed everywhere that the consumer has to communicate with anyone!

Thank you for your service and support throughout the procedure. You took away all of my anxiety during the process!

LisaD

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Joey Gonzalez was excellent

Joey Gonzalez was excellent. I had low expectations before the first call, but was pleasantly surprised by how thoroughly Mr. Gonzalez explained everything. All in all, an excellent experience with Joey Gonzalez of LadderLoans.

January 1, 2026
Unprompted review

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