LettingaProperty.com Reviews 608

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the staff for their knowledge, helpfulness, and prompt responses, which makes them feel like they are in safe hands. Consumers highlight the excellent customer service, noting that their questions are answered quickly and with a caring approach. People also value the service provided, with many expressing satisfaction with the support received throughout the entire process. Reviewers find the agents proactive in troubleshooting issues and offering valuable advice. However, opinions on the contact methods are mixed, with a low consensus among reviewers.

Based on these reviews

Rated 5 out of 5 stars

Lettingaproperty have been managing the rent arrears management of my property. Charlotte Clarke tenaciously follows up on my tenant’s regular late payments which provides great peace of mind when liv... See more

Rated 5 out of 5 stars

My experience was great thanks to the diligence, proffesionalism, expertise, empathy and kindness showed by Abigail Morgan. Since the very first phone call she provised acurate and effective advice wh... See more

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Rated 5 out of 5 stars

Recent unforseen issues with tenants not being able to make rent payments has led me to Charlotte who has been extremely helpful. She has advocated very firmly on my behalf whilst also keeping me full... See more

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Rated 5 out of 5 stars

Abigail from lettingaproperty.com was absolutely brilliant throughout the whole process. She was professional, knowledgeable, and incredibly helpful from start to finish. Nothing was too much trouble,... See more

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Rated 5 out of 5 stars

I have been a Landord with LAP for 5 years. I started as a new Landlord so it's been a learning experience for me. I would say I've been reasonably happy overall. However, today I want to personally... See more

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Rated 5 out of 5 stars

Abby was superb, she was my first contact and helped me understand the packages etc. I was handed over to the tenancy team but it was taking longer than hoped to find a tenant. Abby stepped back in, p... See more

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Rated 5 out of 5 stars

We just want to say a huge thank you to Casey for all her incredible support during our first year as landlords. As new landlords, we had a lot to learn, and Casey has been absolutely brilliant... See more

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Rated 1 out of 5 stars

One of the poorest processes I've been through as a tenant. The agents were incredibly poorly organised and despite clearing us for our property brought up a myriad of issues just 1 week before moving... See more

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Rated 5 out of 5 stars

I would recommend Letting A Property to all amateur (and professional) landlords. You can pick from their comprehensive range of services to suit your specific needs and take the risk out of new tenan... See more

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Rated 5 out of 5 stars

It took a long time to find a suitable tenant who wanted to move into my property. Both Casey Clifton and Ryan Daines went to a lot of trouble to help. They answered all my questions concerning proc... See more

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Rated 5 out of 5 stars

Helen Davis was an absolute star and went out of her way to help me sort out a new rental contract with my tenants. She was very professional and responded quickly to my questions. Thank you x

Rated 5 out of 5 stars

I feel great about the service provided by Letting Peoperty during our tenancy process. The tenancy manager Mia Coles was very helpful and guided through the process in a professional manner. She re... See more

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Rated 5 out of 5 stars

Helen from lettingaproperty.com was extremely helpful and actively kept me up to date with actions on their part, and informing me about what I needed to do and when. The entire letting experience was... See more

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Rated 5 out of 5 stars

Abigail is highly expert in this lettings field, she is very knowledgeable and covers the entire UK. I sincerely think whoever who wants to let out their property, she is the 1st to go person. She k... See more

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Rated 5 out of 5 stars

Casey at Lettingaproperty.com has been the greatest help for me in navigating the intricacies and stress of being a UK landlord whilst living abroad. The care and attentiveness from her, guiding me t... See more

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Rated 1 out of 5 stars

Terrible experience as a landlord. Once I paid for full management, communication was really poor. After six weeks, they claimed 20 viewings with no feedback or records and told me I’d need to pay aga... See more

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Rated 5 out of 5 stars

Having a dedicated person dealing with your enquires has been a massive positive. Demi H has been our contact person and she has been so efficient at getting back to us with any questions. Really quic... See more

Rated 5 out of 5 stars

I found the process of renting my flat totally overwhelming but Abby and lettingaproperty made the whole thing easy and painless. The option to add any extras you need or require makes it so seamless.... See more

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Rated 5 out of 5 stars

I had a few issues with the billing, plan setup and overall seems to be some confusion within my account. Thankfully I got a hold of the finance team, specifically the finance manager (Natalie Deakin)... See more

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Rated 5 out of 5 stars

Experienced people always available and helpful and the online system was easy to navigate and allowed me to see everything as it happened. No more smoke and mirrors and high street agents keeping me... See more

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Rated 1 out of 5 stars

Don't touch with a barge pole. Super keen to get on you on board, once on board getting anything done is like pulling teeth, emailing back weeks later and genuinely act like they do not care about... See more

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Rated 2 out of 5 stars

I am a current customer (landlord). The moment this company went public it's services went down the hill. Their systems are not capable to calculate part-month rent (resulting in incorrect rent be... See more

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Rated 1 out of 5 stars

Still getting calls and emails from when we left our details on their compare site. I really find it annoying when there is a clear breach of GDPR and large companies like this do not care. My husband... See more

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Rated 5 out of 5 stars

No kidding - this is the best lettings agent Ive ever used - and Ive used a few! Easy to communicate with, they have great advice, and are very well priced. My point of contact, Senior Tenancy Manager... See more

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Rated 5 out of 5 stars

Very helpful personable service always available to talk to on the phone rather than endless emailing or chat botting. Special thanks to Abby who very patiently ‘nursed’ me through the whole process... See more

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Rated 5 out of 5 stars

Charlotte Clarke at lettingaproperty has added a great level of confidence for me and the management of my property whilst we are aboard. Her regular updates and confirmation that she waits on the pho... See more

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Rated 5 out of 5 stars

I highly reccomend this Business. Kelsey's expertise, her friendly approach,from registering , to any questions I had made renting my property very enjoyable. Kelsey answered all my questions with a... See more

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Rated 5 out of 5 stars

Being new to the world of letting a property and very wary of online companies it was by recommendation that I moved to Letting A Property. The help I received from Abilgail was amazing. She guid... See more

Rated 5 out of 5 stars

Charlotte C has gone above and beyond in helping us with a problematic tenant who refuses to leave the property and refuses to pay his rent. Since she came on board our case she has listened to our... See more

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Rated 1 out of 5 stars

Worst letting agents ever had. Was forced changed to them by my landlord. As a tenant. They forced me to take out a 12months new agreement. They have no email address, contact form or contact te... See more

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Rated 4 out of 5 stars

They dealt with a very complicated and stressful tenancy with great professionalism. Usually prompt replies, had to chase, but only a few times. Would highly recommend and would definitely use the ser... See more

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Rated 5 out of 5 stars

Letting a property are a very easy company to deal with. Casey, my tenancy manager is always on hand with answers to any questions or queries I have and always reply’s promptly. She’s very polite an... See more

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Rated 5 out of 5 stars

Everyone I've dealt with over the last few years has been extremely helpful. Going through a tricky time with the tenancy at the moment, but the Letting A Property team has been great with providing... See more

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Rated 5 out of 5 stars

I had 2 local management companies looking after my rental properties in Croydon and Plymouth. Unfortunately I had problems with both so looked around and found lettingaproperty.com . So far, so good... See more

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Rated 5 out of 5 stars

Very responsive, customer centric and genuine company. We support them with maintenance / repairs and working with them has become a breeze. They have key members within their team who are always will... See more

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Rated 5 out of 5 stars

I have to say I was sceptical with an online service but up to now without doubt the communication has been fantastic. I can always reach Casey. She responds promptly is helpful and guide me to use t... See more

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Rated 5 out of 5 stars

Great service received. After having issues selling our property, we decided to let it out instead. I have been dealing with Abby from the very beginning who has been brilliant. Friendly, polite, hel... See more

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Rated 5 out of 5 stars

James was super helpful at getting me up and running. I like the way you can choose and then pay for exactly what services you require. The dashboard is very easy to use and I was put in touch with mu... See more

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Rated 4 out of 5 stars

I've started the application for the property to rent. So far everything is easy and clear. Lovely coordinator Ethan was always helpful and responded very quickly. The only think I didn't like is thei... See more

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Rated 5 out of 5 stars

Abby has made my experience extremely stress free and highly efficient. Having entered into the world of letting as a complete novice, Abby has provided me with lots of continued assurance and peace o... See more

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Rated 5 out of 5 stars

I've been a Landlord with Letting a Property for five and a half years. Most of that time things have gone okay. However, over the last 18 months things have been tricky as I've had a lot of perso... See more

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Rated 5 out of 5 stars

I just wanted to thanks Abigail Morgan for all your help throughout the process of finding a tenant for my property. I really appreciate your professionalism, efficiency, and support in making everyt... See more

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Rated 5 out of 5 stars

Mia has been exceptionally brilliant till now. She has quickly responded to all my queries. To start with I was a bit skeptical as there is no office for the agency and it is an online only service ho... See more

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Rated 5 out of 5 stars

Excellent customer service, my queries were replied promptly and with a friendly and caring approach. It took three attempts to get reliable tenants and I was supported throughout the process. Casey w... See more

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Rated 5 out of 5 stars

Kelsey and her team have been amazing. Have been really proactive, they helped troubleshoot any issues that have comes up and offered me some great advise on areas where I've been uncertain. Its been... See more

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Rated 5 out of 5 stars

Abby has been superb at communicating with us and made the process of letting our property really easy. She has hand held throughout and made everything really clear and simple to understand. Very ple... See more

Company replied


Company details

  1. Real Estate Rental Agency

Written by the company

lettingaproperty.com are an online lettings platform for landlords and tenants in the UK. Established in 2008, lettingaproperty.com help landlords across England, Scotland and Wales let out their properties. Services include advertising on Rightmove and Zoopla, tenant referencing, rent protection, legal support and more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

608 reviews

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Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Couldn't do it without them!!

When a rental is working the way it was planned and the payments are coming in, why would anyone need an agent. This is rarely the case in my experience. I couldnt have continued to rent out a property without the support of the team at lettingaproperty. Especially without the hard work, determination and support given by Charlotte in accounts, she is brilliant at her job.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

When my tenant has been late on payments

When my tenant has been late in payment, my Rent Arrears Officer, Charlotte Clarke worked tirelessly chasing the payments daily. She kept me in the loop of all communications to the tenant thereby relieving me of the burden of having to chase up myself. Would highly recommend her and Letting Property in dealing with your rentals

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, helpful & informative conversation with Abby who was also spot on the time we agreed to speak. Basically instantly did business with her as she was so good, the company was very competitive and I look forward to doing ongoing business with them :)

February 12, 2026
Unprompted review
Rated 4 out of 5 stars

Overall

Overall, good and no major issues. Everything happened as it should. Communication about viewings could have been more prompt.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Lettingaproperty and the great rent chase

Lettingaproperty have been managing the rent arrears management of my property. Charlotte Clarke tenaciously follows up on my tenant’s regular late payments which provides great peace of mind when living abroad. Managing a property from afar can be hard annd overwhelming and her efforts help to ease the stress. Charlotte is great and always has a reply with an update - she is one step ahead! Thank you for your support.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Abby was professional

Abby was professional, friendly and experienced. She provided top advice that I applied to my property and it worked well. Highly recommended company.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Charlotte has been fantastic with the…

Charlotte has been fantastic with the renting process and has helped / advised on any questions or enquiries throughout. Very professional.
I very much recommend this company and Charlotte as a point of contact.

January 26, 2026
Unprompted review
Rated 4 out of 5 stars

Follow through


keeping me updated and chasing matters efficiently over the term of the tenancy. Charlotte Clarke has been very helpful.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

First-class management and assistance

Charlotte Clarke helped me immeasurably with an extremely difficult tenant (who sent her several foul-mouthed messages refusing to cooperate) and finally persuaded him to move out in good time following eviction.
Having previously endured difficulties with a previous tenant, but with a “human” letting agency who did nothing to oblige, Charlotte has shown how an online agency can be the model of assistance and first-class management.

January 22, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed client (landlord).

I am a current customer (landlord).
The moment this company went public it's services went down the hill. Their systems are not capable to calculate part-month rent (resulting in incorrect rent being collected from tenants), property info on their website interface is outdated thus incorrect. When you ask them to correct something their agents turn out to be incapable to understand basic rental maths and principles.
They are very good at sending you invoices. You need something more than just them collecting a rent, you can be assured to receive an invoice from them.
They were ok 5-7 years ago, but once they went public, and their management has changed their only priority is maximising profit.
I am looking to switch to another, preferably, privately owned agency.

January 16, 2026
Unprompted review
LettingaProperty.com logo

Reply from LettingaProperty.com

Hi Kris,

Thank you for your review — I’m sorry to hear you’ve had a disappointing experience.

We’ve discussed internally but haven’t been able to match your review with any current landlord record, so we’d really appreciate the chance to speak with you directly to better understand what’s gone wrong.

If you’re open to it, please get in touch with me at helen@lettingaproperty.com — I’d be happy to review your concerns personally.

Kind regards,

Helen Davis
Operations Manager
Lettingaproperty.com

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