LifeSearch Reviews 23,607

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, support, and guidance throughout the insurance process. Consumers appreciate the clear explanations of technical jargon and the presentation of various options tailored to their specific needs and budgets. People highlight the friendly and relaxed attitude of the staff, making the experience pleasant and stress-free. The service provided is often described as superb, with reviewers expressing gratitude for the personalized and professional approach. Customers value the time taken to understand their individual circumstances and the lack of pressure to make immediate decisions. The user experience is generally positive, with many reviewers noting how quick and easy the process was. However, some consumers reported issues with the contact process, citing instances of unanswered calls or pushy sales tactics.

Based on these reviews

Rated 5 out of 5 stars

Having little to no idea on how to start arranging life insurance, or what the different options were, Charles provided advice, guidance and support from the start. He talked us through the whole pro... See more

Rated 5 out of 5 stars

This is my second time renewing insurance with LifeSearch - the staff are really knowledgeable and there's no sense of pressure only a desire to get you the best deal with your own unique circumstance... See more

Rated 5 out of 5 stars

Good common sense advice that might not at first be obvious to a laymen. Dealt with over the phone with a relaxed, friendly attitude. The Technical Jargon was explained clearly and several options... See more

Rated 5 out of 5 stars

Having had some bad experiences and wasted hundreds on cover in the past this was a different experience all together! Superb service from these guys - Charles Parker-Smith looked after my case a... See more

Rated 5 out of 5 stars

Life Search was great at helping me find insurance suitable for me. Sajan has excellent customer service and explained clearly when I didn’t understand terminology. He summarised our call in a email s... See more

Rated 5 out of 5 stars

I was pleasantly surprised how quick and easy Charles made the whole process. He explained everything superbly and addressed any concerns I had with his sound knowledge and good humour. Overall, a ver... See more

Rated 5 out of 5 stars

LifeSearch we're amazing, they were reassuring and helped me navigate thoroughly through the minefield of life insurance. Quick shout out to Fenn Settle who personally handled my case. Fenn used real... See more

Rated 4 out of 5 stars

I called them 3 times to get a quote and when I finally got someone on the phone, they asked questions not related to the quote, E.g. why are you looking for a quote for a private medical insurance. I... See more

Company replied

Rated 5 out of 5 stars

Wow. I was blown away by the customer service. Having not really taken out many insurance policies previously, it was an informative transparent process. I was put at ease by Charles and guided throug... See more

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Rated 5 out of 5 stars

Everyone we’ve spoken to at LifeSearch has been great, but Justine really stood out. She listened, understood what we needed, and made everything simple and stress-free. For about the same cost a... See more

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Rated 5 out of 5 stars

Was turned down before hand from companies that I tried to apply myself or with pur mortgage broker. Then Aqeel gave us a phone call after doing life insurance on compared the market and he managed to... See more

Rated 5 out of 5 stars

I had an outstanding experience setting up some critical illness cover over the phone with Ruby. She took the time to explain everything throughly and made sure that I understood all the key points of... See more

Rated 5 out of 5 stars

My husband had been diagnosed with a rare treatable blood cancer and we were getting big fat no from all the life insurers. We felt so lost and then we got a call from Jack at LifeSearch. Ou... See more

Rated 1 out of 5 stars

Originally a 5 star review for Matt Hobbs. My HSBC policy has been cancelled due to information they supposedly didn't know, some of which Matt said he'd leave out because he didn't think it was relev... See more

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Rated 5 out of 5 stars

Aasim was great, I initially got in touch to compare prices. He reviewed my details and we found out my last policy wasn't valid due to a previous broker not submitting all details to the insurer. Aas... See more

Rated 5 out of 5 stars

Kevin sorted out my life insurance and critical cover. He was very patient and professional. He had a wide experience and knowledge. Took time to find out information and rang me back on time.very hap... See more

Rated 5 out of 5 stars

I was worried life insurance would be tricky, i hae knew for a while that it should be something that I have but had put it off now having 3 children I knew a had to take the leap, but Jack Carson... See more

Rated 5 out of 5 stars

I was kept informed and advised which policies were available to myself and my wife before taking it out. Unfortunately we had to claim through the critical illness cover,not ideal but Life search kep... See more

Rated 5 out of 5 stars

Highly recommend LifeSearch! We first set up our life insurance with advisor Zee five years ago, and recently went back to make some updates. We were lucky enough to have Zee again, and he made the... See more

Company replied

Rated 5 out of 5 stars

Neil was Great, really accommodating to our needs and explained everything in clearest form and got us the best deal. We feel comfortable that should anything happen we are fully prepared and covered.... See more

Rated 5 out of 5 stars

Was contacted after using a comparison site and getting some really hight quotes for life insurance. Meenhaj was really knowledgeable and went through everything with us and found us a very reasonable... See more

Rated 5 out of 5 stars

Declan Marshall our advisor was absolutely amazing he made choosing life insurance for my partner & myself so easy Helped us look at a few options Declan was very knowledgeable & friendly. Left u... See more

Rated 5 out of 5 stars

We was contacted after using a comparison website and was at first dubious. However after speaking with Matt things was much clearer on a topic that me and my partner didn't know too much about. In th... See more

Rated 1 out of 5 stars

All seemed great when I took out the insurance. Chris Banks told me certain things didn’t apply as they were historical, passed a certain time limit, despite the question being have you ever. I obviou... See more

Company replied

Rated 5 out of 5 stars

Georgia Hart at LifeSearch provided a brilliant service. She understood my situation and found the right insurance provider based on my medical history and what I needed from a policy. She kept... See more

Rated 5 out of 5 stars

LifeSearch were very helpful when we got a bit stuck on Compare the Market looking for a life insurance policy. Ethan Hennigan supported us through the whole process; answering all our questions and e... See more

Rated 5 out of 5 stars

We took out life insurance 4 years ago for the family and got a call from life search for a 4 year review. Orianne handled our review and she was honestly amazing from start to finish. She made want c... See more

Company replied

Rated 4 out of 5 stars

Clear, concise but always bugging me. Look, I don’t mind being hounded when I’m after something but my world doesn’t revolve around you! The agent that dealt with me was very helpful and a joy... See more

Rated 5 out of 5 stars

After many years of failed attempts to get life insurance, I didn’t hold out much hope for another company telling me not to worry and they’d see what they could do… However, LifeSearch actuall... See more

Company replied

Rated 5 out of 5 stars

I wanted life insurance to protect my mortgage and give me peace of mind that my children would have no concerns about cost if anything happened to me. I dealt with Robert who was very professional an... See more

Rated 5 out of 5 stars

Lifesearch contacted us since it's been 5 years since we took our initial policy. We realised we were massively under insured. Billy from Life search contacted us several times- was mindful of our wor... See more

Rated 1 out of 5 stars

Initially I found this company and their representative Daniel to be engaging and helpful and giving free advice - seemed very down to earth. Unfortunately with quite a busy life I was not able to con... See more

Company replied

Rated 5 out of 5 stars

Really happy with the experience & advice given from Orianne. I’ve had a lot of questions & she has been very prompt & informative with her responses, doing all the math & breaking things down for me... See more

Company replied

Rated 5 out of 5 stars

Great experience with Callum O'Brien. Life Search offer a proper service, rather than just running a search for you. You have them there to help if you need to claim, and with things like inheritanc... See more

Company replied

Rated 5 out of 5 stars

I took Life insurance policy with Lifesearch help. I had zero knowledge about insurance. Mike explained me in very details about all types of insurance. He explained me what is specific benefits of... See more

Company replied

Rated 5 out of 5 stars

A great experience for life insurance newbies! Alex (Greaves-Cook) was friendly, informative and patient. Our situations changed a lot over a few months so it took a while for us to get to commit to o... See more

Company replied

Rated 5 out of 5 stars

Genunie top class advice. No pressure, just reassurance and all options explained by Rich Flintoft in a very supportive and understanding way. I was able to make a truly informed decision, and feel in... See more

Rated 5 out of 5 stars

We did a comparison through one of the sites and then lifesearch contacted us to organise our life insurance, Garry was the most helpful, genuine person I think I've ever dealt with. Whilst my origina... See more

Rated 5 out of 5 stars

Took the time to get us the right cover at the right price. After multiple calls & emails we eventually got sorted with what we needed. Made me think about our previous policy’s, as this was very in d... See more

Company replied

Rated 5 out of 5 stars

We want to say a MASIVE THANK YOU to Ben Burgess, absolutey outstanding service from him from the start to putting our new policy in place. Ben’s bee brilliant to deal with and amazing personali... See more

Company replied

Rated 5 out of 5 stars

Nick did a great job of finding out exactly what I needed and, more importantly what l DIDN'T need. No overselling, no underselling, just a good deal on a life insurance. Breath of fresh air to be h... See more

Rated 5 out of 5 stars

Initial policy was taken out in 2020, answered a courtesy call 5 years later and Kevin managed to update our policy to include more coverage, and all within our budget! Wonderful service, Kevin was ex... See more

Rated 3 out of 5 stars

Didnt like sales person running through husbands quote when I didn’t ask for it. Sales person made an assumption which meant the initial call took way longer then necessary, sales person was quite pus... See more

Company replied

Rated 5 out of 5 stars

This is the second time we’ve used LifeSearch for our life insurance, and once again the service has been excellent. James was great to deal with – clear, helpful, and made the whole process strai... See more

Company replied


Company details

  1. Life Insurance Agency
  2. Insurance Agency
  3. Insurance Broker

Written by the company

Since 1998, LifeSearch have protected over 1.9m lives, making us the UK’s leading life insurance broker. We work with insurers big and small to make sure we can help find the best protection for your needs. You simply tell us what’s going on and we’ll do the hard work for you. Our award-winning service is based on one simple thing: putting you first. Our loyalty is to you, not to the insurers. There’s no hard sell and no hidden fees. With your policy in place, we're here when you need us. LifeSearch was the first independent adviser to run a fee-free, full-time claims desk. We're proud of that. And we're proud we can still offer care and support to customers when they need it. So whether you want to get a quote, check a policy detail, change your cover, make a claim, or simply ask a question – give us a call and let us do what we do best.


Contact info

4.8

Excellent

TrustScore 5 out of 5

24K reviews

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Rated 5 out of 5 stars

LifeSearch - Anis

I couldnt recommend Anis from LifeSeach anymore! He was so helpful, answered all my questions with patience and gave really good advice - really appreciate all his support.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Holly was an absolute star

Holly was an absolute star and helped me thru the process with consummate ease of understanding. True ambassador of what the brand brings to consumers

February 11, 2026
Rated 5 out of 5 stars

Zak was amazing

Zak was amazing! He explained everything thoroughly! He was so helpful such a professional person and he was able to answer all my questions. He gave me sound advice and made me feel at ease.

February 11, 2026
Rated 5 out of 5 stars

Excellent knowledge & Support

Zach demonstrated a good knowledge of the available policies that would give me what I wanted and whilst offered the options did not seek to influence my decision - good independent advice

February 3, 2026
Rated 5 out of 5 stars

Thorough and friendly

Brian at LifeSearch was friendly and personable, as well as clearly explaining all options. I felt he really was trying to do the best for our personal circumstances.

February 3, 2026
Rated 5 out of 5 stars

Charlie was great

Charlie was great, he had my plan sorted out in no time.
Plus he provides up to the minute support and he always remembers your name, many companies dont!
A truly honest company.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

I was pleasantly surprised how quick…

I was pleasantly surprised how quick and easy Charles made the whole process. He explained everything superbly and addressed any concerns I had with his sound knowledge and good humour. Overall, a very good customer service experience indeed! Would highly recommend.

February 5, 2026
Rated 5 out of 5 stars

This is my second time renewing…

This is my second time renewing insurance with LifeSearch - the staff are really knowledgeable and there's no sense of pressure only a desire to get you the best deal with your own unique circumstances. They offer you time to consider things without putting undue pressure on you. It felt very supportive making big decisions. thanks

January 19, 2026
Rated 5 out of 5 stars

Professional, friendly service from Finnley McCafferty

I recently arranged life insurance through LifeSearch and was looked after by Finnley McCafferty. I couldn’t recommend him highly enough.
Because of my work schedule, we ended up speaking over a mix of phone and email, and he was always patient, professional and easy to deal with. We had a few laughs about constantly missing each other’s calls, but when we did connect he explained everything clearly and made the whole process feel straightforward.
What stood out most was how down to earth and genuine he was. There was no pressure at all — he listened to my situation, worked within my budget, and helped me put the right cover in place for my wife and children.
Because of the experience, I’ve now asked him to speak with other members of my family as well so they can get their protection sorted. That says everything about the level of trust he built.
Great service from start to finish.

February 1, 2026
Unprompted review

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