Having little to no idea on how to start arranging life insurance, or what the different options were, Charles provided advice, guidance and support from the start. He talked us through the whole pro... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
Written by the company
Since 1998, LifeSearch have protected over 1.9m lives, making us the UK’s leading life insurance broker. We work with insurers big and small to make sure we can help find the best protection for your needs. You simply tell us what’s going on and we’ll do the hard work for you. Our award-winning service is based on one simple thing: putting you first. Our loyalty is to you, not to the insurers. There’s no hard sell and no hidden fees. With your policy in place, we're here when you need us. LifeSearch was the first independent adviser to run a fee-free, full-time claims desk. We're proud of that. And we're proud we can still offer care and support to customers when they need it. So whether you want to get a quote, check a policy detail, change your cover, make a claim, or simply ask a question – give us a call and let us do what we do best.
Contact info
London, Leeds, Milton Keynes, United Kingdom
- 0800 316 3166
- [email protected]
- lifesearch.com
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Daniel Guy was pleasant and helpful and…
Daniel Guy was pleasant and helpful and found me a policy with a budget for me. Thank you
Efficient and easy
LifeSearch - Anis
I couldnt recommend Anis from LifeSeach anymore! He was so helpful, answered all my questions with patience and gave really good advice - really appreciate all his support.
Holly was an absolute star
Holly was an absolute star and helped me thru the process with consummate ease of understanding. True ambassador of what the brand brings to consumers
Zak was amazing
Zak was amazing! He explained everything thoroughly! He was so helpful such a professional person and he was able to answer all my questions. He gave me sound advice and made me feel at ease.
Excellent knowledge & Support
Zach demonstrated a good knowledge of the available policies that would give me what I wanted and whilst offered the options did not seek to influence my decision - good independent advice
Great to talk and be informed by Liam
Great to talk and be informed by Liam. He's a credit to your company. Thank you for an excellent and professional service
Thorough and friendly
Brian at LifeSearch was friendly and personable, as well as clearly explaining all options. I felt he really was trying to do the best for our personal circumstances.
Charlie was great
Charlie was great, he had my plan sorted out in no time.
Plus he provides up to the minute support and he always remembers your name, many companies dont!
A truly honest company.
Proactive and helpful agents
I was pleasantly surprised how quick…
I was pleasantly surprised how quick and easy Charles made the whole process. He explained everything superbly and addressed any concerns I had with his sound knowledge and good humour. Overall, a very good customer service experience indeed! Would highly recommend.
This is my second time renewing…
This is my second time renewing insurance with LifeSearch - the staff are really knowledgeable and there's no sense of pressure only a desire to get you the best deal with your own unique circumstances. They offer you time to consider things without putting undue pressure on you. It felt very supportive making big decisions. thanks
Professional, friendly service from Finnley McCafferty
I recently arranged life insurance through LifeSearch and was looked after by Finnley McCafferty. I couldn’t recommend him highly enough.
Because of my work schedule, we ended up speaking over a mix of phone and email, and he was always patient, professional and easy to deal with. We had a few laughs about constantly missing each other’s calls, but when we did connect he explained everything clearly and made the whole process feel straightforward.
What stood out most was how down to earth and genuine he was. There was no pressure at all — he listened to my situation, worked within my budget, and helped me put the right cover in place for my wife and children.
Because of the experience, I’ve now asked him to speak with other members of my family as well so they can get their protection sorted. That says everything about the level of trust he built.
Great service from start to finish.
Ben was very professional
Ben was very professional, not pushy or intrusive, he was respectful spoke clearly snd with confidence and clearly new his field.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








