LOCO Scooters Reviews 2,900

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the high quality and solid build of the products, noting smooth rides and long-lasting batteries. The sleek, modern designs and effective folding mechanisms are also appreciated. People highlight the smooth acceleration, responsive brakes, and overall great performance of the scooters. Consumers consistently praise the staff for their knowledge and helpful advice regarding electric scooter usage. The delivery service is commended for its smoothness and secure packaging. Furthermore, the customer service team receives accolades for their helpfulness and attentiveness, with specific employees being mentioned for their outstanding service and ability to answer all questions thoroughly.

Based on these reviews

Rated 5 out of 5 stars

To be fair you've been tidy enough too me getting bk as quick as you can few hiccups you've tried rectify by sending out missing tool bag . Your product looks excellent great quality but haven't yet... See more

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Rated 5 out of 5 stars

*⭐⭐⭐⭐⭐ Excellent Scooter – Great Value for Money!* I’ve been using this scooter for a few weeks now, and I’m seriously impressed! The build quality is solid, the ride is smooth, and the bat... See more

Company replied

Rated 5 out of 5 stars

Staff know their product very well, give handy advise which could be useful during electric scooter usage. Very happy about that, product they offer is high quality too. Highly recommend Loco team in... See more

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Rated 5 out of 5 stars

I’m very happy with my Kukirin G2. The scooter feels solid and well built, with great performance and a smooth ride. The speed and range are more than enough for daily use, and it handles bumps and r... See more

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Rated 4 out of 5 stars

Good service. Informative. One thing I would prefer is more information on security and its limitations. I had my scooter stolen in less than a week after purchasing it. I also live and had it stolen... See more

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Rated 2 out of 5 stars

Bought my scooter online and it arrived with 2 reflectors broken. The manual is very poor in terms of information, doesn’t mention anything about how to connect the Bluetooth, about the NFC cards that... See more

Company replied

Rated 5 out of 5 stars

Amazing help and service when buying my first scooter, a G2 recently in Loco Scooters Blanchardstown. Both Liliana and Megan were great. they knew their products and could answer all questions. Had to... See more

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Rated 5 out of 5 stars

Anna was very helpful from start to finish, explaining the different types of scooters and advising which would be best for my usage. She talked us through all the pro's and cons of each type and... See more

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Rated 5 out of 5 stars

I had an amazing experience at Loco Scooters thanks to Alex! He was incredibly kind, patient, and helpful throughout the entire visit. He took the time to explain all the options in the store and tru... See more

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Rated 5 out of 5 stars

Originally tried to get a kukirin g2 master from kukirin themselves. But in standard uk fashion wouldnt deliver to Northern ireland! Was shopping around then found loco scooters, they were the cheapes... See more

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Rated 5 out of 5 stars

I bought a LOCO Motion Pro e-scooter for my brother in-law, who lives in Denmark. To say that this scooter is great would be an understatement. It's absolutely perfect for him and has become his daily... See more

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Rated 5 out of 5 stars

Great Irish owned business that is all about e-scooters! The entire staff were very knowledgeable and friendly. We ended up with two LocoMotion Pro e-scooters and Livall helmets! One of the helmet... See more

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Rated 5 out of 5 stars

Had a fantastic experience in Loco dealing with Chloe. We arrived at the lovely store so well laid out and we wore able to see every product. The salesgirl Chloe talked us through each scooter in deta... See more

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Rated 5 out of 5 stars

I was in Loco Scooters Portobello today to purchase one of their products (Loco Lite). Fantastic scooter at a reasonable price. Ana the shop assistant was so helpful with assisting me with any... See more

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Rated 5 out of 5 stars

Great shop, got recommended here after a friend ordered a scooter here and got my order within 3 days. Customer service was top notch. Will defo recommend this place. Thanks Loco scooters

Company replied

Rated 5 out of 5 stars

Loco scooters, what can I say? I ordered my scooter on Tuesday. It arrived Friday morning. Outer box was abit tatted but the inner box was perfect, scooter was all there, no damage even tho it came fr... See more

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Rated 4 out of 5 stars

Recently purchased g2 kurkin Scooter, I also purchased waterdamage parts cover for the year let's see if it was worth eh, I need to collect my manual book lady at the shop portobello it wasn't th... See more

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Rated 5 out of 5 stars

I went into Loco Scooters in Blanchardstown where i was met by the lovely Anna, Anna was extremely helpful in helping my son pick the right scooter for him within the price range we had. She also disc... See more

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Rated 1 out of 5 stars

Few weeks ago i went to loco scooters to get brake pads and bearing changed. last week my brakes suddenly stopped working while i was riding downhill and i saw that my bolt were missing which were hol... See more

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Rated 5 out of 5 stars

I bought the kukurin g4 recently from loco scooters,amazing service and amazing scooter Diego put it together for me and gave me advise for the scooter,telling me how to maintain it and what to lo... See more

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Rated 5 out of 5 stars

Absolutely love my Thunder 3! I recently purchased the Thunder 3 from Loco Scooters and I’m extremely satisfied. The whole process was smooth, and the staff was helpful, knowledgeable, and friendly... See more

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Rated 5 out of 5 stars

When we arrived we were met by a lovely girl called Megan. She explained the difference between the two scooters we were looking at and which was the best for what we wanted and value for money. My da... See more

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Rated 4 out of 5 stars

It's extremely hard place to find and caused alot of unnecessary stress!! I'm pleased with the scooter i bought Kukirin M4 Pro but it's nothing like my previous 3 scooters that you didn't need to wor... See more

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Outstanding Service at new cork store Jenny Was Amazing! We had such a great experience buying a scooter here. Jenny went above and beyond for us, my son was asking 101 questions, and she... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Alex — super friendly and helpful throughout the whole process of buying my electric scooter. He answered all my questions and made sure I got exactly what I needed. The... See more

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Rated 5 out of 5 stars

Bought a Loco Lite over a month ago now and it's been servicing me excellently on my route to work everyday. My mind is at ease with it's waterproof feature and the fact that I can bring it to their s... See more

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Rated 5 out of 5 stars

I recently bought an electric scooter from Anna at Blanchtown, and I couldn’t be happier with the experience. Anna was incredibly helpful and knowledgeable—she took the time to answer all my questions... See more

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Rated 5 out of 5 stars

I'm super happy with my purchase of the Loco scooter with which I already made a good experience. Mostly, I use it to commute to my office. Especially, I would like to highlight Anna's exceptional cus... See more

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Rated 5 out of 5 stars

Waiting for delivery but I need to say something about Anna she is amazing gave me a fantastic deal because of a mishap with stock. She went above and beyond for customer satisfaction. I will recommen... See more

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Rated 1 out of 5 stars

If I could give a -100 I would, purchased on 2nd December and got a call to say no box, ok send anyway it’s a Christmas present for my daughter after about 500 calls and talking to someone only 4 time... See more

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Rated 5 out of 5 stars

Great customer service from LOCO scooters. Chloe was amazing. Our scooter had an issue and Chloe was so helpful from start to finish, very good at keeping us informed, quick to reply to any emails w... See more

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Rated 5 out of 5 stars

I’ve been trusting Loko for several years, both for buying scooters and for repairs. This last time, they repaired my scooter perfectly. When I picked it up, Diego assisted me and clearly explained ev... See more

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Rated 5 out of 5 stars

I love this place. Super kind worker that told us everything about the scooter. She has the name Anna. Her and my dad had a nice conversation and was overall a great experience. Definitely recomme... See more

Company replied

Rated 5 out of 5 stars

got my sons scooter tuesday i can’t remember the fellas name im sure it was alex or something like this, he was very helping really easy and quick to deal with and made sure we wore sorted before we l... See more

Company replied


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop

Written by the company

LOCO Scooters are an electric scooter and e-bike specialist retailer, manufacturer and repair centre based in Dublin 15 and founded in June 2020. We also stock a huge selection of spare parts for many brands of electric scooter and e-bike.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I found Loco scooters really good to…

I found Loco scooters really good to buy from. Chloe on customer service was extremely helpful. Would definitely recommend buying from them.

January 20, 2026
LOCO Scooters logo

Reply from LOCO Scooters

Thank you for your kind words! We’re thrilled to hear Chloe was so helpful and that you had a great experience with Loco Scooters. We really appreciate your recommendation!

Rated 5 out of 5 stars

I bought a kukirin G2 Max elctric…

I bought a kukirin G2 Max elctric scooter from the store. The guy Martin was very nice and helpful. he also helped me in getting accessories. The scooter is nice to ride on roads. After one week, i think the one time charge can gimme 40km range approx. It would be a best gadget if were waterproof.

January 30, 2026
Unprompted review
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Reply from LOCO Scooters

Thanks so much for your review! We’re glad Martin was able to help and that you’re enjoying your KuKirin G2 Max. Getting around 40km per charge is great to hear 😊

You’re right — it can handle light splashes, but we recommend avoiding heavy rain. And get our water damage warranty as well.

If you need any help in the future, we're here for you!

Rated 1 out of 5 stars

In a weeks time I again got a flat…

In a weeks time I again got a flat tire. That too on the same rear tyre

January 30, 2026
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Reply from LOCO Scooters

Hi Abin,

Thank you for taking my call today. As we discussed, I completely understand how frustrating punctures can be, and unfortunately, they can happen at any time due to the poor road conditions we’ve been experiencing—especially with all the broken glass around lately.

As I mentioned, if you need our assistance, we’re more than happy to help you, including exploring the alternative puncture-proof solution if you’d like. It’s unfortunate that this situation led to a 1-star review for us, as the puncture was beyond anyone’s control honestly.

Again, if you need a hand, please don’t hesitate to reach out.

Regards,
Anna

Rated 5 out of 5 stars

Quick delivery

Quick delivery

January 27, 2026
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Reply from LOCO Scooters

Thank you for your review! It's great to hear that delivery was quick. If you need any assistance in the future, we're always happy to assist!

Rated 2 out of 5 stars

Awful experience

Bought my scooter online and it arrived with 2 reflectors broken. The manual is very poor in terms of information, doesn’t mention anything about how to connect the Bluetooth, about the NFC cards that unlock the scooter, nothing. No mention on how to remove the speed limit; awful service to be honest

January 27, 2026
LOCO Scooters logo

Reply from LOCO Scooters

Hi Bruna,

We’re very sorry to hear about your experience.

A member of our team has tried to contact you several times by phone and text message but unfortunately hasn’t been able to reach you. We’ve also sent a follow-up email to see how we can assist you further.

I can also see that one of our customer service team members was previously in touch with you. Replacement reflectors — which were likely damaged during transportation — were sent to you free of charge, and instructions regarding the scooter settings were provided by email at that time.

We genuinely want to ensure everything is fully resolved and that you feel confident using your scooter. If you still have any questions about Bluetooth connection, NFC cards, settings, or anything else, we are more than happy to guide you step by step.

Please reply to our email or contact us directly at your convenience so we can assist you further. We’re here to help and want to make this right for you.

Rated 5 out of 5 stars

Good place 👍

Good prices and a wide assortment. Fast delivery. Informative customer service. I’ve been using the scooter for 2 weeks, and it works perfectly, exactly as described on the website.

January 27, 2026
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Reply from LOCO Scooters

Thank you for your wonderful review! We’re so glad to hear you’re enjoying your scooter and that it’s performing exactly as expected. It’s great to know our prices, selection, and customer service made your experience easy and enjoyable. If you need any help or advise in the future, we're here for you!

Rated 5 out of 5 stars

Ordered online click and collect

Ordered online click and collect. Fast turnaround and received lots of helpful videos regarding the scooter. Highly recommend. Staff are lovely also

October 13, 2025
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Reply from LOCO Scooters

Thank you so much for your wonderful review! We’re thrilled to hear that the click-and-collect process was quick and that the videos helped you get started with your scooter. It’s great to hear you enjoyed the support from our team as well. We really appreciate your recommendation and hope you’re enjoying your new ride!

Rated 5 out of 5 stars

I felt very welcome by dave he was so…

I felt very welcome by dave he was so helpful and mad it easy to make a decision

February 5, 2026
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Reply from LOCO Scooters

Thank you so much for your kind review! We’re delighted to hear that Dave made you feel welcome and helped make the decision easy for you. We’ll be sure to pass your lovely feedback on to him. Enjoy your scooter, and thanks again for choosing us!

Rated 5 out of 5 stars

No complaints

Fast delivery and great customer service

January 22, 2026
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Reply from LOCO Scooters

Thanks so much! We’re glad everything arrived quickly and that our customer service met your expectations. Looking forward to serving you again in the future!

Rated 5 out of 5 stars

Fast and efficient service from a…

Fast and efficient service from a knowledgeable and friendly sales agent.

January 29, 2026
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Reply from LOCO Scooters

Thank you for your kind review! We’re glad to hear you received fast, efficient service from our sales team. Feel free to reach out if you need any assistance in the future.

Rated 5 out of 5 stars

Friendly service

Friendly service, helpful staff and had scooter in stock.

January 22, 2026
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Reply from LOCO Scooters

Thank you for the feedback! We’re happy to hear our team was welcoming and helpful, and that you were able to find the scooter you needed right away. If we can help you with anything else, we're here for you!

Rated 5 out of 5 stars

The best scooter and the staff very nice

The best scooter and the staff very nice

January 31, 2026
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Reply from LOCO Scooters

Thank you so much for the kind words! We’re glad you’re enjoying the scooter and that our staff made a positive impression. We truly appreciate your support and hope to see you again soon!

Rated 4 out of 5 stars

Good service, not 100% though.

Good service. Informative. One thing I would prefer is more information on security and its limitations. I had my scooter stolen in less than a week after purchasing it. I also live and had it stolen close to where the shop is which would imply they should have some familiarity with the location. I also used a lock I got from the store and from what remains a cutter easily tore through it.

January 29, 2026
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Reply from LOCO Scooters

Thank you for your review and we're sorry to hear that your scooter was stolen. It's understandably very frustrating.

Rated 5 out of 5 stars

Great support by the team

Great support by sales team especially Anna, as I have requested same day shipping she has taken care of it and arranged fast delivery for customer satisfaction really appreciate it!

February 3, 2026
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Reply from LOCO Scooters

Thank you so much for the kind feedback! We’re thrilled to hear Anna was able to assist with same-day shipping and fast delivery. Customer satisfaction is our top priority. If you need any help in the future, we are always happy to assist!

Rated 1 out of 5 stars

Inadequate and impolite customer service

We bought a kukirin g2 from loco on the 29th. We called twice on the 30th and they finally picked up on the third ring. They said it will be ready around Thursday or Friday. So then we called the shop twice on the 4th the next month, to which they didn’t answer either. During the time in between the 29th and 4th we got no updates or notices. So instead we went into the store to ask. We told them about our order and on the website and the app they use, “usually ready in 24 hours”. But it was almost a week since and still no updates. When we went to ask we didn’t even get an apology, the woman just shoved a computer in our face and said it will be on the 9th on their website, though it said usually ready in 24 hours. An extremely impolite and inadequate customer service, a refusal to answer the phone or even an apology for an extended delay without notice.

February 4, 2026
Unprompted review
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Reply from LOCO Scooters

Hi Charlie,

Sorry to hear about the experience you had, and we will certainly try to do better regarding our internal efficiency.

All the best.

Rated 5 out of 5 stars
LOCO Scooters logo

Reply from LOCO Scooters

Thank you for the feedback! We’re delighted to hear you’re happy with the scooter and that it arrived on time. If you need any help or advise in the future, we're always here for you!

Rated 5 out of 5 stars

Brilliant service 10/10

January 31, 2026
Unprompted review
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Reply from LOCO Scooters

Thank you so much! We’re delighted to hear you had a brilliant experience — 10/10 means a lot to us. If you need any assistance in the future, we're just one call away.

Rated 5 out of 5 stars

Really good service I had a problem…

Really good service I had a problem with my scooter loco delt with it fast sent me the parts asap

January 21, 2026
LOCO Scooters logo

Reply from LOCO Scooters

Thank you for the great feedback! We’re glad to hear our team dealt with the issue quickly and got the parts out to you as soon as possible. If there's anything else we can do for you in the future, we're here to help!

Rated 5 out of 5 stars

Great shop

Great shop, got recommended here after a friend ordered a scooter here and got my order within 3 days. Customer service was top notch. Will defo recommend this place. Thanks Loco scooters

January 20, 2026
LOCO Scooters logo

Reply from LOCO Scooters

Thank you for the brilliant review! We’re delighted to hear you were recommended to us and that your order arrived within 3 days. Great to know our customer service made a top-notch impression. If there's anything else we can do for you in the future, we're just one call away!

Rated 5 out of 5 stars

Great service

Great service, friendly staff, and top-quality scooters. Very professional and helpful — highly recommend!

January 9, 2026
Unprompted review
LOCO Scooters logo

Reply from LOCO Scooters

Thank you for the fantastic review! We’re delighted to hear you had great service, found our staff friendly, and are happy with the quality of our scooters. We really appreciate the recommendation!

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