Additional shipping fee
I had ordered a lamp to be shipped to an EU country. According to their shipping policy, they ship to this country for free.
After my order, I receive an email from the company that I will have to pay additional shipping costs, as the package is bigger than expected (almost the same price as the lamp itself).
This is not according to EU law.
When I mentioned this, they agreed to send it for free, but that the shipping would take longer than their shipping policy.
Now waiting for my order to be processed and received. Will be hesitant to order from them again.








