LumiMeds Reviews 444

Tim was incredibly helpful to make things work for me. I am travelling for 2 months & he helped me figure out how I wouldn't have to stop taking my medications while on the trip. He gave me a timeline... See more

I started out having a lot of problems with the medical profile. I could not upload the required photos and when it failed the site sent me back to the beginning. I reported this and eventually got a... See more

Working with Dom was truly a pleasure. Dom heard my issues and listen to all my concerns with sincerity and willingness to help. Dom is an amazing asset to your company. I also work in customer ser... See more

I got my meds and took my 1st shot! From sign up, to my video appointment with a doctor and my shipment things went smoothly When I had a question and put it in the portal, it was answered within... See more

Rob from Lumi meds went above and beyond today to help me. I had been trying to get my questions answers for a week (due to my own lack of following up with my meds) and he stayed on the phone with me... See more

Not only were the medical staff and excellent in clarifying questions, the customer service is beyond my expectations. There was a clerical error in filling my meds (wrong med was sent). In less than... See more

EXCELLENT prompt, complete customer service from Jay F. I had been getting very little help from my account message board, so I reached out via email and received an instant response from Jay. He expl... See more

So far the customer service has been top notch! Before joining I had multiple questions and Carl with above and beyond to answers them all. I feel good about starting a journey with this company. I ca... See more

I had an excellent experience with Lumi's customer service! I was having trouble logging into my payment portal due to recent changes. After submitting my telepath order and refill request, I reache... See more

Today was my first interaction with LumiMeds. I encountered some difficulty with getting my intake form done - something to do with my new email address vs the old email address that is still attache... See more

Tim is amazing! This being my first time being on this kind of medication I have had lots of questions and Tim responded almost immediately, he was extremely knowledgeable, kind and most of all patie... See more

I was assisted by a Customer Service Representative named Tim, who was extremely knowledgeable and helpful. He went above and beyond to ensure that I was able to order my medication. He stayed on the... See more

I just received my first shipment today! It was packaged beautifully and cold. Very clear instructions for first injection, which I did. Also, Kim and Hazel have been AMAZING. They are so knowled... See more

Excellent service by Tim helping me as the new portal system went into effect today. This is after I had purchased two Olympia vials earlier in the week with one vial no longer able to be filled due... See more

I experienced what many have recently with their website overhaul. Not getting communication or response from chat sessions. I then reached out over email and was immediately helped by Jay. They were... See more

As a former SSA tele-service rep, I can truly say that Tim was the kindest, most patient, knowledgeable rep I have ever had the pleasure to talk with. Tim went above and beyond to help me as I’m vi... See more

Always excellent response and quick ship. Within my budget and so far i have lost 70lbs. Am happy with the results and will continue until i get to my goal weight. Thanks Nikki for your understan... See more

I did tons of research before deciding on which provider to trust with my GLP-1 journey. I literally spent weeks researching. I also joined online groups so I had some insight as to what experiences o... See more

Customer service was emailing, texting and calling when I was inquiring about signing up. Once I paid for the medication, I haven't heard from anyone. I've sent messages on their portal, texted and c... See more

Be aware that this company puts through their charges before you are even approved or prescribed medication. They denied my prescription and have billed me twice even though I have never received a... See more

My results have NOTHING to do with Lumi. In fact I've NEVER been able to even try their product. I listened to their whole sales pitch Followed ALL the protocol. Placed order. Paid for order. Al... See more

the order was placed and approved, i still have yet to get any information for the medication. I've called and went on line multiple times. Customer service has been great but i haven't received med... See more

I was having some difficulty processing my payment and called the number provided and found James! What a Godsend-he helped me navigate the website and even update my password. With his help I finally... See more

I have worked with quite a few telehealth companies during my weight loss journey, and LumiMeds has set the standard for customer service and care. When I had a question about my order, I got an immed... See more

Top notch customer service!! Had quite a few questions which were answered almost immediately. Ordered twice and smooth sailing. From start to arriving at my door took 6 days the first time and 5 the... See more

I ordered my medication and there was a hiccup at their pharmacy. Jay Fajardo (staff / cs) quickly responded and helped to reorder the correct item and it was shipped overnight. I'm always nervous wh... See more

I want to give special credit to Mark Franca for his efforts to make sure o receive my order before I left the country. He not only contacted the pharmacy to get the shipment out on time , but he also... See more

I absolutely love LumiMeds!! I have been ordering from them for the past 6 months and have been very impressed. I recently moved and have had some issues regarding to shipping. LumiMeds was immediatel... See more

My experience with Lumimeds was exceptional. Especially Tim who went above and beyond to help me complete my forms. Lumimeds has been top notch for me. They hire exceptional people who work with clien... See more

Signed up in early December. Great pricing. Responsive to questions. Everything arrived on time package well. Instructions were easy to understand. Just switched to their subscription service…sea... See more

I just finished week 2 with Lumi Meds and start week 3 tomorrow, and I’m already down 8.1 pounds — but the scale isn’t even the best part. The food cravings that used to haunt me are gone. I natur... See more

Can't reach anyone for assistance on the status of my order. They charged my cc and my Rx was approved quickly but no communication since. Its long past the up to 5 days for shipping posted on their w... See more

Everyone at Lumi has been absolutely amazing in helping me get through my journey. Hazel was especially sweet and of great help over the phone. I’d recommend Lumi products and customer service to anyo... See more

Tim is exceptional! He is thorough, kind, informative, efficient, and, honestly, one of the reasons I feel confident returning to LumiMeds for my needs. I have interacted with him before, and he someh... See more

Everyone at Lumi has been so helpful! I had an error in the info I input, along with a few questions, they quickly responded and assisted me, while not making me feel like my questions were silly. My... See more

I had trouble filling out my medical intake form because of my previous prescription. I wasn’t sure what the doctor wanted in the prescription. Rob was able to help me clarify what I needed to get the... See more

Tim was patient and professional. He was able to explain clearly and succinctly as to the matter of my order, which I thought was incomplete. He was efficient and quickly alleviated my concerns, where... See more

Tim has excellent customer service! He went above and beyond finding me a better price deal because I am on a maintenance dose. He was also able to refund me the difference promptly. He was also obser... See more

Angela reached out to me, and also though we just texted, she was knowledgeable and answered all the questions I had. I already feel like my experience with Lumimeds will be great, if the intake exper... See more

I was having a really horrible experience with the website / I kept being logged out and my information was being rejected. Text assistance from an agent was not good either. But when I called c... See more

Although a little clunky with the 2 different sites, which could possibly cause confusion and concern, but it was quick a prompt replies of my concerns that helped confirm that I was in good hands. Ma... See more

I had an issue with my tirzepatide order — the first month arrived correctly, but the second month was sent with the wrong concentration and from a different pharmacy than expected. When I called, Rob... See more