Luna Furniture Reviews 120

I purchased the Willow Bend sectional in Umber and am SOOOO thrilled with the sofa. Excellent quality, great price, and just a beautiful product. It was very well packaged to prevent any damage du... See more

I think Luna gets a lot of negative reviews because the website says an item will ship in one week, but in reality it's about 3 or 4 weeks. Customer service was upfront after our order, emailed, call... See more

Good communication throughout. I knew exactly when to expect delivery of my 6 piece sectional and they were very prompt, efficient and courteous. I saved over a thousand dollars over this exact item... See more

It took over a month to get my sofas, but at the end it was worth the wait .. My sofas are beautiful,very well made , I ABSOLUTELY LOVE THEM!.. and cheaper than any other furniture company..I want to... See more

Purchased the Ashley Top Tier collection and received a section broken with parts falling out. Contacted the company within the first 48 hours and months later still have not had any repair or replace... See more

We ordered the Ashley Cabalynn Light Brown King Upholstered Platform Bed from Luna Furniture and couldn’t be more pleased! The whole process was super easy, and the customer service team excellent ens... See more

Prompt delivery far exceeded my expectations. I received my order within 4 days of placing it instead of the 3 weeks that was originally expected. I was shocked and very pleased. The delivery guy was... See more

The furniture itself is beautiful but I had complications even with the minimal assembly needed. The holes in feet didn’t line up with the holes on the under side of the couch. There was actually eve... See more

Luna has been an absolute pleasure to buy from. We bought the Emelia sectional couch which came as expected with great quality. Packaging is very secure. We did have 2 small indentions on one of our... See more

We purchased the Blendon rustic brown king upholstered panel bed and it’s absolutely beautiful. We were so surprised on the quality of this piece based on the sales price we purchased it for. The cra... See more

The two delivery guys were super helpful and efficient. We were the last delivery of their day at 9pm and they were still so friendly! We had white glove service and they were fast and cleaned everyth... See more

Ordering online was easy, we ordered a bed and nightstand but the nightstand wasn’t in stock although it showed in stock on the website when I placed the order. Turns out it wasn’t available to ship u... See more

Everything about my purchase was wonderful! Shortly after I placed the order, I received a welcoming email with a contact if I needed it. Then I made a phone call and spoke with a friendly and profes... See more

I like the furniture I chose. I had a minor defect on one of the coffee tables , but I was able to repair myself. However everything worked well. Getting a hold of customer service was a little dif... See more

I ordered a 5inch bed boxfrom Harwin Furniture and waited patiently for over a week with no updates. Today, I received an email saying my order was canceled—with no explanation, no call, nothing. Abso... See more

Great experience & low price with Luna furniture. I loved that they kept me informed on the status of my order via text and email, plus the Patricia Gray Boucle Upholstered Queen Bed looks amazing!

I recently purchased a sectional from Luna Furniture, and I couldn’t be more impressed. The entire process was smooth, professional, and stress-free. The sectional I chose is nothing short of amaz... See more

I was somewhat apprehensive to buy from a company I knew nothing about and wasn't local. I had some concerns after initially submitting the order since there was no confirmed delivery date at the tim... See more

The prodcut ordered was exactly what was delivered. Understanding that it is shipping from Texas is key, and as long as you are not in a time crunch it is worth the wait! Quality furniture at a qualit... See more

You kept us informed on our order. Your delivery was prompt, on time, and as advertised. The furniture was packaged well and delivered without any transit damage. We are very satisfied with our purcha... See more

Great experience. Ryan was the one who coordinated everything for us in time for Christmas since we were having family over. He got us the delivery earlier than expected.

I had an excellent experience with Luna Furniture! The dresser I ordered was actually out of stock. They notified me by email immediately and confirmed the date they expected to receive the item would... See more

Was skeptical at first because of the low prices, but when it came me and my girlfriend were extremely satisfied. The furniture also seems to be of high quality build. Very sturdy build for the nights... See more

First and last purchase with Luna. For the $299 delivery fee I expected more. My furniture boxes were just put on the ground not stacked neatly. Plastic on the mattress is torn and the corner of my... See more

Beautiful piece of furniture. Very heavy and sturdy. Came well packaged. Customer service was top-notch. They updated me immediately re: a backorder and happily accommodated my needs because of thi... See more

The package was delivered I carried it in to my house and unbox it. The package was very well organized and carefully packed. Everything was great and the table is beautiful

I had a great experience with Luna, my furniture was delivered within the timeframe they provided (7-10 business days) and I had no issues at all with delivery or the furniture. I truly love my new se... See more

Luna Furniture has been fantastic to work with on a damaged piece during shipping but the bedroom sets and quality of the furniture is amazing. Very nice, heavy pieces, just stunning!

Delivery driver was helpful and helped my husband bring the couch pieces in the foyer. Customer service was phenomenal as they emailed and texted me throughout the process.

Luna Furniture is truly one of the best places to shop for home furnishings online. Their prices are unbeatable compared to many other stores, and the quality of the furniture is excellent. Whethe... See more

Great delivery team. Initial hiccups with tracking a delivery date were addressed promptly. Bed was assembled well and delivery team was pleasant to work with.

I purchased a 3 drawer file cabinet from Luna Furniture, which arrived within 5 business days. The quality of the product is excellent and I am quite happy with the service as well.

I was pleasantly surprised at how fast it was delivered and that most of the furniture was already built. The communication for tracking the delivery could be better. The manual for building the fur... See more

The couch is just as described, same color pictured, correct dimension's, comfortable. Luna was very well priced and delivery was great.

It is beautiful! White glove service was fast and efficient. I am pleased with my over all experience.

I ordered a bedroom set over 1 month ago (the website told me it was in stock and able to ship in 2-3 days), I am still waiting for it. They do not answer you emails or texts so dont leave one. You ca... See more

The delivery person was great! He kept communication and was extremely helpful… Luna furniture was excellent as well! Good timing and kept in touch with emails.

Quick delivery, great experience with their white glove delivery service building the bed frame for us around our Tempurapedic mattress and adjustable bed frame. Great quality product. Would highly re... See more

I ordered a room and bed from Luna furniture. I called the customer service for arranging the delivery date. The delivery was delayed, and the customer service was so bad. I throw away all the old fu... See more

The communication from Luna by both text and email was much appreciated. The furniture was delivered in a timely fashion. And after opening the boxes, the furniture was beautiful and in perfect condi... See more

Very bad customer service, no details about the delivery time they just charge you and than silent. I called, text , email still no answer. I even called to cancel my order still no one answer. It's s... See more

I was worried to order given some poor reviews and BBB stories. However, my item arrived in pristine condition, packaged well, and super quick arrival.

It’s been 3 weeks and still not have received my couch and loveseat. Emails from customer support are giving me the run around. I would give zero stars if I could!!!

Thank you for arriving on time. Management kept providing updates and made sure my dining table arrived on time.

These people are liars. First of all I never reveived an email confirmation. Made the mistake of paying by bank account so no ptotection by the credit card. They promised delibery 3-Weeks. Supposed... See more