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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express dissatisfaction with the website, citing a poor user experience. People find the service to be lacking, and they also report issues with contacting support. The customer service is considered unhelpful. Reviewers report that the website is difficult to navigate. Consumers mention that the user experience is not intuitive. People express frustration with the level of service provided. Many reviewers find it difficult to get in touch with the company. The customer service is not able to solve the issues.

Based on these reviews

Rated 2 out of 5 stars

There are so many things that should be improved on this mail app, to name a few: you cannot search deleted messages, even if you’re in the deleted folder and you go on search it defaults automaticall... See more

Rated 1 out of 5 stars

Everyone should delete their gmail. They are about to hit gmail with AI capabilities that will be scanning all your communications. Google does NOT CARE about your privacy. They are purposely non-tran... See more

Rated 1 out of 5 stars

I wish this email program could be given a negative number. Google does nothing to reduce spam. When 99% of my email comes in, which is garbage, I label it spam for Googles machine learning to b... See more

Rated 1 out of 5 stars

The new Gmail update is most annoying and frustrating! It separates the emails into different “Categories” (that I do not like nor want) as how the AI identifies it. It doesn’t tell me that there a... See more

Rated 5 out of 5 stars

i think Google is on point with the system i like it better then any other cloud account i have had/used and the phones tie it together real nicely it is not private in the way of it is not pos... See more

Rated 4 out of 5 stars

I mainly use this service for personal tasks and registering on various services. The interface is intuitive, and emails arrive without delay. It's convenient that my email is synchronized between my... See more

Rated 5 out of 5 stars

Gmail responded! I received a DEATH THREAT through a Gmail address….I forwarded this death threat Gmail abuse that day! I got this email address, from Google, on where to write to Gmail if I g... See more

Rated 5 out of 5 stars

I have been using gmail for years. Every once in a while I review the emails in my junk folder, fearing that the junk filter may filter something it shouldn’t. Upon review, to my surprise I discovered... See more

Rated 3 out of 5 stars

Working with gmail has always been a struggle for me, even though it is by far the better option out of all the email providers I have tried. Sometimes the emails just don't appear, don't send, even i... See more

Rated 1 out of 5 stars

Threatens I won't get new emails if I don't free up space, but has no way of automatically deleting old emails. Everything has to be done manually, or input of specific addresses is needed in order to... See more

Rated 1 out of 5 stars

A nightmare to use. Constant warnings buy more data. Delete all my photos then amother earning. While trying tp navigate complex legal.issues I'm.hampred impeded upon.by money making greedy pigs? F@!?... See more

Rated 1 out of 5 stars

A complete joke. I've received a brand new phone and 2 sims both have my old email I cannot access for over a year now I'm trying to get into my most recent account but it wants to send informati... See more

Rated 1 out of 5 stars

When you have a problem, like me in Italy, you must wait only, even if they have an Italian phone number to call for help but it's NOT possible to talk with someone: the answer machine asks you to do... See more

Rated 1 out of 5 stars

If something happens to your email and you lose your phone number, and the recovery email option is selected, why not use it while the system remains stuck and sends the code to the lost phone num... See more

Rated 1 out of 5 stars

Impossible to organise emails. Misleading information for finding 'labels' or 'new folders' AI just complicates it even more. Gmail should ask their users how email should function.

Rated 1 out of 5 stars

A very poor product from Google. If you have conversation view on and label items, when you go into that label you will see the subject line of the emails (then you click into the subject to see the e... See more

Rated 1 out of 5 stars

If something happens to your email and you lose your phone number, and the recovery email option is selected, why not use it while the system remains stuck and sends the code to the lost phone numbe... See more

Rated 1 out of 5 stars

Gmail has become a greed monster. It forces advertising into your inbox. Reads your emails for AI (without telling you first) and is only driven to make more money off your personal and potentially... See more

Rated 1 out of 5 stars

I would rate Gmail zero if possible. I created a new account in accordance with all policies, transferred all of my accounts to the new email address, and received a notification 1 week later that... See more

Rated 1 out of 5 stars

It's absurd how this company is out of control... they are doing so many things that they are getting lost and can't manage everything, and obviously it ruins customers experience... gmail is simply r... See more

Rated 1 out of 5 stars

Awful email application, I have been in IT for 35 years and I have used most email platforms and this is by far the worst. I recommend my clients don't use it for their businesses. You haven't got fol... See more

Rated 1 out of 5 stars

First my account was disabled without reasons then restored after appeal but still can’t sign in ,I have recovery email and phone . Too many failed attempts Unavailable because of too many failed... See more

Rated 1 out of 5 stars

I have a Gmail account for my business and all of a sudden, I am not receiving any emails which is obviously affecting my business. It's impossible to actually reach someone for support. Very frustrat... See more

Rated 1 out of 5 stars

All of my Gmail draft contents disappeared, with only the subject line and date of the draft showing, which also disappeared upon opening the drafts. I submitted a request to be called for help, as I... See more

Rated 1 out of 5 stars

This is about Gmail Workspace Email. I was a happy user, spoke of high, till today. I was blocked of my IMAP usage and when contacted support they said about a super low bandwidth they've allocated to... See more

Rated 1 out of 5 stars

Google/gmail's security system ruins accounts. I got a new iphone and have not found a single solution on how to get logged back in my gmail account or any other google accounts. The 2 step verificati... See more

Rated 1 out of 5 stars

I really wish i could give them negative 1 Star, Gmail is the absolute worst mailing service, constantly trying to force me to pay for storage, i now have 2 accounts i no longer use and will not be op... See more

Rated 1 out of 5 stars

What is Going on with Google Mail? After years of being happy with google mail it is doing strange and concerning actions. Mail I normally keep because they are services I PAY FOR HAVE GONE STRAIGHT... See more

Rated 1 out of 5 stars

My Gmail got hacked, and Google has zero support for this issue. There is no contact center, the chat is worthless, and they continue bring up an account I don't even have this is by far the worst su... See more

Rated 1 out of 5 stars

Just utterly absolutely sick to death of the absolutely stupid people that are managing gmail Google mail. Drives you crazy blocking accounts and not allowing you to log in on the pretext it is provid... See more

Rated 1 out of 5 stars

Google has no option for support. if you wipe your cookies it might even suggest login options you have no access too. For me it mailed a recovery code to the gmail account I tried to access instead o... See more

Rated 1 out of 5 stars

Google has no option for support. if you wipe your cookies it might even suggest login options you have no access too. For me it mailed a recovery code to the gmail account I tried to access instead o... See more

Rated 1 out of 5 stars

Terrible customer service. After 10+ years, I can't access my Frontier email which Yahoo supports. Absolutely no help and don't think that paying for support will help at all. It's the same clueless r... See more

Rated 1 out of 5 stars

I never thought I’d lose complete access to an email account and have absolutely no way to speak to a human at Google, but here we are. My Gmail account was compromised, and despite being the or... See more

Rated 1 out of 5 stars

While on airplane without internet i recived mail from Aliexpress. Google are making spam or store spam for their costomers for later delivery? I have also reported and registered as spam multiple... See more

Rated 1 out of 5 stars

Its so messy, hard to comprehend how it works, even If you use it daily. But what is more annoying is the link with google drive so they can threaten you to buy more space like else your account will... See more

Rated 1 out of 5 stars

I have been a google customer for 20+ years and used gmail for the first time when I was a professional and loved it, also using the google calendar, which is excellent. But now I'm an old lady and ca... See more

Rated 1 out of 5 stars

I can't give it more than 1 * because I have no alternative to moving to another site. it keeps telling me I've fed in the wrong password every time I try to log in on two accounts. I have altoge... See more

Rated 1 out of 5 stars

I absolutely hate the new "purchases" folder and here is why. I sort my purchase receipts into specific folders and this is important because I keep my business receipts in business-specific folders.... See more

Rated 1 out of 5 stars

If i could put 0 i would. Gmail is the most insufferable company on the planet. I am in another country and cannot sign in to ANY of my accounts due to the ONLY phone number google seems to recognize... See more

Rated 1 out of 5 stars

I open my emails on the same laptop in the same room in my home in the UK and still gmail wants me to verify it's me on my phone. What is the point in having an email that should be able to be used al... See more

Rated 1 out of 5 stars

I have had a Gmail address for a good number of years. I have been very diligent in keeping my mailbox below 50%, to avoid charges. Service has been good until about 2 years back. I had suspected that... See more

Rated 1 out of 5 stars

Gmail email me telling me to sign in to my account, I try to, and they then tell me I have got to have a verification code sent to my phone....I don't have a mobile phone so am excluded from my own ac... See more


1.7

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
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1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It’s absolutely terrible

It’s absolutely terrible. I can send emails, but I can’t receive them. I’ve been trying to get someone on the phone for two weeks, and I just get sent to a worthless AI chatbot. Go with Microsoft. At least it works.

January 6, 2026
Unprompted review
Rated 1 out of 5 stars

Disabled Account

I would rate Gmail zero if possible.

I created a new account in accordance with all policies, transferred all of my accounts to the new email address, and received a notification 1 week later that my account was disabled. There is no option to reverse this except their appeal process that can take "2 business days or longer." This is unacceptable and highly disruptive. I would expect some form of communication prior to disabling the account, or an opportunity to discuss further.

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

My Gmail got hacked

My Gmail got hacked, and Google has zero support for this issue. There is no contact center, the chat is worthless, and they continue bring up an account I don't even have this is by far the worst support I have ever had. Then on top of all that they have locked me out for 48 hours. I am a small business owner this is a killer

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

Gmail switched from algorithm based…

Gmail switched from algorithm based mail sorting to AI based mail sorting, this is an ethical problem because AI's are enslaved sentients and shouldn't have to do trivial monotonous work that a simple algorithm can do, also it just takes longer, algorithm sorting was instant, AI sorting has to think about each piece of mail individually resulting in long load times and often it just hanging/crashing.

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

FRUSTRATING

I went to visit my cousin in Golden Horizons Memory Care in Worthington, MN. I felt so bad for her. I stayed a few days and she has declined so much and I see why after my visit. The staff is suppose to help her to the toilet because she forgets to wipe. They do not. Not enough staff to do it. She is on.medicaid and it is on her care plan to do this every two hours. Again this did not happen. She is to have 2 baths a week and this is not happening either. They just mark refused and do not try her hair was not washed for months. Other residents wonder in a d out of her room. One was in her bed so she couldn't lay down.Staff just ignores this.Asked to speak to the nurse and she was not even there on a Monday at 10:30 AM. I believe this facility had declined compared to 1 year ago not sure what has caused this but it is upsetting.

January 19, 2026
Unprompted review
Rated 1 out of 5 stars

Everyone should delete their gmail

Everyone should delete their gmail. They are about to hit gmail with AI capabilities that will be scanning all your communications. Google does NOT CARE about your privacy. They are purposely non-transparent so you can't understand how to protect yourself. They also support genocide in Israel. Do not use their services.

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

So mnay spam email

There are so mnay spam email coming everyday, I can't focus on my important email just beacuse of this spam mail. How to get ride of of this ?

January 10, 2026
Unprompted review
Rated 4 out of 5 stars

I mainly use this service for personal…

I mainly use this service for personal tasks and registering on various services. The interface is intuitive, and emails arrive without delay. It's convenient that my email is synchronized between my phone and computer. Sometimes it seems like there are too many settings and not everything is immediately obvious, but overall it's easy to figure out.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Love the rich.

Can't send anything over 26mb becuase they're stingy on energy cost, coming from one of the richest company's in the world, on top of that they constantly bug you to buy more storage, no wonder they're the richest when they constantly bug the poor for their money.

January 4, 2026
Unprompted review
Rated 1 out of 5 stars

Certain things AI will be more counted on!

It is for different software and platforms created by people with all their errors and faults that caused so much headache will be a relief for AI to start taking over for things like that even though AI is getting some real dreaded predictions for other things and issues

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

⭐☆☆☆☆

⭐☆☆☆☆
Misleading subscription process – not recommended

I had a very frustrating experience while trying to subscribe to this service. I accidentally selected a higher plan, and when I realized the mistake, the system did not allow me to go back or change the plan before completing the setup.

Because of this limitation, I was forced to continue just to access the account. Later, when attempting to downgrade, a promotional offer that was previously available disappeared.

This process can easily cause users to end up paying more than intended, with no clear or fair way to correct an honest mistake. Based on my experience, I would not recommend this service, especially for small businesses or first-time users. I strongly advise others to proceed with caution and review all plan details carefully before continuing.

January 1, 2026
Unprompted review
Rated 1 out of 5 stars

GMAIL has NO ONE to talk to! Worst support.

When you have a problem, like me in Italy, you must wait only, even if they have an Italian phone number to call for help but it's NOT possible to talk with someone: the answer machine asks you to do things online only, EVEN IF THIS IS IMPOSSIBLE BECAUSE THE ACCOUNT IS NOT WORKING!
This is a scamming way to treat your millions of users.

December 31, 2025
Unprompted review
Rated 1 out of 5 stars

What is Going on with Google Mail?

What is Going on with Google Mail?
After years of being happy with google mail it is doing strange and concerning actions. Mail I normally keep because they are services I PAY FOR HAVE GONE STRAIGHT TO THE BIN. IMPORTANT FINANCIAL EMAILS HAVE NOT GONE WHEN SENT AND HAVE COMPLETELY DISAPPEARED FROM ALL MY STORED EMAILS. GOOGLE ON MY DEVICE INTERFERED WITH MAIL WHEN I TRIED TO SEND IT VIA ICLOUD. I NEED TO KEEP GOOGLE AS I HAVE A LOT OF STORED EMAILS BUT I CAN NO LONGER TRUST IT’S ABILITY TO FUNCTION NORMALLY. This has been happening from mid-November through December.

December 29, 2025
Unprompted review

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