Matsato Reviews 15,603

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the quality and sharpness of the product, noting its effectiveness on various foods, from thick meats to vegetables. Consumers also appreciate the timely delivery and sturdy packaging, which ensures the product arrives in excellent condition. Furthermore, people find the product design comfortable to hold and easy to use. However, some reviewers have expressed concerns regarding the origin of the product, as it is made in China despite having a Japanese name. A few consumers have also reported issues with ordering on the website, specifically with combining different products in one order. While the overall user experience is positive, some have experienced slow shipping.

Based on these reviews

Rated 4 out of 5 stars

From first ordering these knives to their delivery, I was apprised of each stage of their journey. At no point was I given the feeling that these goods would not materialise. They arrived beautifully... See more

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Rated 4 out of 5 stars

Matsato knife arrived today unboxed nice. Looks good . Very sharp , did tomato slice like ad . Pleasantly surprised nice only removed a star because of marketing stated Japanese quality , but made in... See more

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Rated 4 out of 5 stars

While I like the product very much, they sent some coupons for discounts on orders of other products. The problem is that their web site doesn't let you order different products in the same order, whi... See more

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Rated 5 out of 5 stars

Timely delivery in sturdy packaging and individual box. Very, very sharpe so no ragged cut edges. Size of this particular knife not unwieldy - for smaller hands and comfortable weight. Immediately... See more

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Rated 3 out of 5 stars

Nice looking knife , works great for bigger ,thicker vegetables. Not recommended for finer things like peeling ,slicing tomatoes, or soft fruit and veggies. This is hard core knife for pineapples ,car... See more

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Rated 5 out of 5 stars

First time I ordered anything based on a YouTube add, but thought I give it a shot based on the promotion, and I am more than happy with the product so far. The knives were as sharp as advertised, and... See more

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Rated 5 out of 5 stars

The Masato Knife cut through beef like it was butter. The contour of the knife fit perfect in my hand. The repetition off cutting motion was at minimal strokes because of the sharpness. Make sure y... See more

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Rated 5 out of 5 stars

My order arrived much quicker than I expected & the ads don't lie once I got my knife out & put to use it realized this is the sharpest knife I've ever owned even compared to my $1200.00 set of outcom... See more

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Rated 5 out of 5 stars

I was very impressed how it cut through cooked bbq spareribs. To say it slice those rib bones like melted butter, doesn’t compliment this knife, it’s that good. I’m highly satisfied with this knife... See more

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Rated 3 out of 5 stars

I can't give more.Tree countries.Japanese knife?made in CHINA,Lithuanian trader.Not original.Steel quality 4Cr14,maybe 3Cr13 ore 5Cr15Mov.Advertising fraund.Imagine that there is ChatGPT NOW.

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Rated 5 out of 5 stars

Brilliant purchase. The Matsato knife is totally unbelievable... cuts anything, exactly as their website says. Looks amazing too. No more squashed tomato's or fruit, cuts through meat perfectly. C... See more

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Rated 3 out of 5 stars

The first order arrived without a problem. Teo days ago I received an email from customer service stating there was an issue with the delivery. Since I had also ordered one of your Cleavers I thought... See more

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Rated 5 out of 5 stars

A beautiful and well made chef’s knife, good balance, feels good to hold with secure handle and finger hole for extra support. Very sharp, goes through everything I tried it on easily with little to... See more

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Rated 1 out of 5 stars

Terrible!!! Do not purchase it's a scam. I'm still waiting on my knife. I contacted thwir customer service, they said that they don't know wherw my order is but if i reorder and pay ago for another kn... See more

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Rated 5 out of 5 stars

Delivered before due time. The knife itself is the sharpest I've ever owned, for cutting meat, pineapple, vegetables it's amazing although for the chopping action on herbs I use my chef knife. I hav... See more

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Rated 5 out of 5 stars

I ordered two knives. Once delivered one k ife had 3 small gouges in the blade. I've tried to contact however it seems that you can only communicate via email. Im sure I'll enjoy the knives, however t... See more

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Rated 5 out of 5 stars

From ordering to holding the knives in my hand, the entire process was simple and smooth. The knives are exactly as expected and a great addition to our kitchen equipment. I highly recommend them fo... See more

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Rated 5 out of 5 stars

In our share-house there are four adults of varying age and mobility states, where each person cooks for themselves. When I purchased the Matsato, I was cautiously optimistic that it would become a... See more

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Rated 5 out of 5 stars

Ordered a couple of these for Christmas gifts. No problem ordering, shipped, received nicely packed in the extra cost box (worth it) and no other problems. The shipping time estimate was accurate a... See more

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Rated 1 out of 5 stars

I canceled order 3 times before it got here and then it came at over $35 each invested for stamped out cheap knife. I want refunded and can't get a response. Customer services is terrible. VERY DISS... See more

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Rated 1 out of 5 stars

Nauseating torrent of spam generated by these guys. No proper use of unsubscribe, dishonest mailing practices utterly failing UK law. Bunch of viral spamming parasites - Go buy a knife from a shop i... See more

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Rated 3 out of 5 stars

The pricing structure does a good job of encouraging customers to purchase more than they need to use as gifts. But sadly despite the wonderful advertisements the knife wasn't any better than ones we... See more

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Rated 1 out of 5 stars

Knife wasn't as sharp as proposed. Had to sharpen it myself. I had more Matsato buy this buy that mails then I had Russian wives that wanted to meet me. The over exposure in marketing shows the down... See more

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Rated 3 out of 5 stars

Exceptionally slow shipping. Apparently the order sat in a shipping facility for over a week Knives are pretty good. Certainly pale in comparison to high end chef’s knives, but for the price, solid... See more

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Rated 3 out of 5 stars

Fantastic knife- really sharp.Excellent for the veggies.Service from the company has been good, but perhaps expect phone calls from them , first thing in the morning, to try and sell you further knive... See more

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Rated 1 out of 5 stars

AVOID AT ALL COSTS Its disgusting (yet a little brilliant) how they SCAM - yes #SCAM you You pick a knife, maybe a sheath or holder - add to basket, check out, do the whole security thing.... See more

Company replied

Rated 1 out of 5 stars

You do not understand or read correctly,ordered1matasto knife ,plus3leather sheaths What will be delivered 1matasto knife plus2 Two sheaths plus Haarako knife After connecting with you with severa... See more

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Rated 1 out of 5 stars

I don't trust these guys because their ads say the knife blades are "cured" at minus 3000 degrees. There is no such thing as "minus 3,000 degrees." Absolute zero -- the coldest temperature possible... See more

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Rated 4 out of 5 stars

My 1st knife order was lengthy and the knife wasn't sharp, so MATSATO responded Quickly to resolve the issue and Quickly they did. MATSATO replaced the knife with a hand inspected one, and a sheath, a... See more

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Rated 3 out of 5 stars

Your sales person did not have an in-depth knowledge of the products sold by your organisation. A clear unique selling point is missing. I queried what other products was sold by your organisation. I... See more

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Rated 1 out of 5 stars

If i was allowed i would give a 0 to Matsato. After ordering 1 cleaver knife from Matsato, then to find out they automatically charge you for 2 knifes as it is automatically set at check out so cust... See more

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Rated 2 out of 5 stars

Knife looks cool and handles just fine. Shipping took forever. Definitely not sharper than most of my regular out of the store knife sets. Would not buy another one. Update from Masato message. I... See more

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Rated 3 out of 5 stars

Knife was received well packaged and in prestige condition, knife handle and blade are very solid and looks well made. However the knife lacks sharpness of a quality knife, first use was ok but after... See more

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Rated 1 out of 5 stars

This company advertising is completely fraudulent, They claim $15 knives.Buy one , get 1 15, fifteen dollars. Another advertisement shows twenty dollars per unit.NOT!. Too bad.There is no way to atta... See more

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Rated 4 out of 5 stars

Ordering and receipt of product were very good. However, upon receipt I did not feel that this knife is more outstanding than any other that I have had. It does meet most of the description as presen... See more

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Rated 5 out of 5 stars

The experience with the company was excellent. The only complaint is worth your delivery company ! The are prompt but when delivering just put package on step and don’t bother to knock on the door. Th... See more

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Rated 4 out of 5 stars

Their knife is great. Bought 3. Actually only wanted one gift package but got three immediately so apparently you have to order one with package and in a separate order place 2 without package. Afte... See more

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Rated 2 out of 5 stars

Don't plan to order again. Numerous phone calls, texts and emails (most not related to your product) were beyond cumbersome and annoying. Not going to put myself through this experience again 😞

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Rated 3 out of 5 stars

What I liked so far (only used it 3 0r 4 times) is it is very sharp (how long that lasts is debatable), I have to change my cutting style so I don't cut off a finger. what I observed was it was awkwar... See more

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Rated 5 out of 5 stars

Firstly purchasing it was so easy , When it arrived which didn't take long , then when i opened the nice box it came in the knife looked excellent , this is a fantastic looking addition to my collecti... See more

Company replied


Company details

  1. Knife Store
  2. Kitchen Supply Store

About Matsato

Written by the company

CONQUER EVERY KITCHEN CHALLENGE

The art of cooking is boundless - whether you're making a quick snack or crafting a gourmet meal for friends. Matsato adapts to every task, delivering precision and unmatched sharpness in every slice, making sure you’re equipped to handle any culinary challenge with ease.

Crafted with precision and a laser-carved index finger hole for superior control. Matsato’s blade is made from high-quality stainless steel, ensuring sharpness and durability for years to come. The premium beech wood handle offers unmatched comfort and security, providing the most comfortable grip possible.


Proven Wear Resistance

Enhanced Blade Sharpness

Crafted With Precision

Improved Stability & Cutting
Experience


MATSATO: PRECISION IN EVERY SLICE

Tired of dull blades and uneven cutting? Matsato let’s you control the thickness of every slice effortlessly, without tiring your hand, for a perfect cut every time. The knife is made by combining Japanese knife making traditions and modern approach.


DON’T SETTLE FOR LESS

The market is flooded with cheap Matsato imitations that can’t match the quality and precision of the original. Choose the authentic, ice-hardened Matsato knife that maintains sharpness in the long haul. You can find it on their Official website.

GET THE ORIGINAL MATSATO KNIFE HERE

Useful Links

Shop Matsato Now Track Your Order FAQ Contact Us

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 2 out of 5 stars

I did NOT order your "$3 gift box" bit…

I did NOT order your "$3 gift box" bit was charged anyway. Bait and switch tactics.

February 13, 2026
Matsato logo

Reply from Matsato

Hello,

We apologize for the inconvenience caused by this issue. Rest assured, we are taking the necessary steps to investigate what happened with your order.

We appreciate your patience and thank you for bringing this to our attention.

Matsato Support Team

Rated 5 out of 5 stars

dealing with you was great but the…

dealing with you was great but the delivery system was terrible

February 13, 2026
Matsato logo

Reply from Matsato

Hello,

Thank you for the positive feedback regarding your experience with us. We’re sorry to hear about the issues you encountered with the delivery system. Rest assured, we are investigating the matter to understand what happened. Please watch your email for updates or any additional information we might require.

Thank you for bringing this to our attention and for choosing Matsato.

Matsato Support Team

Rated 5 out of 5 stars

Delivery and my order was amazing

Delivery and my order was amazing. My hubby loved it.

February 6, 2026
Matsato logo

Reply from Matsato

Hello Joyce,

Thank you for the wonderful review! We're thrilled to hear that you and your husband loved your order. It's great to know that the delivery met your expectations. We appreciate your support and look forward to serving you again soon.

Best regards,

Matsato Support Team

Rated 5 out of 5 stars

Beautiful knife

Beautiful knife. Well balanced and holds the edge. Thanks so much!

February 13, 2026
Matsato logo

Reply from Matsato

Hello David,

Thank you for your wonderful review. We're delighted to hear that you are pleased with your knife and that it meets your expectations in terms of balance and edge retention. Your satisfaction is our top priority, and it's always gratifying to know we're hitting the mark.

If you ever have any questions or need further assistance, please feel free to reach out to us.

Have a great day!

Matsato Support Team

Rated 4 out of 5 stars

Like the knife

Like the knife, thought it was very good for the price delivered in a timely manner no complaints

February 5, 2026
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Reply from Matsato

Hello Keith,

Thank you for taking the time to leave us a 4-star review. We are pleased to hear that you are satisfied with the knife and its delivery. Your feedback is valuable to us and we appreciate your support.

If you have any further comments or questions, feel free to reach out.

Best regards,

Matsato Support Team

Rated 5 out of 5 stars

Rough looking well made sharp knife

Rough looking well made sharp knife. Not as sharp as your video. I thought it was Japanese but it’s really from Lithuania or somewhere close. Delivery time is a week or more. But I like using this knife.

February 13, 2026
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Reply from Matsato

Hello Ray,

Thank you for your review and for sharing your thoughts with us. We appreciate your feedback on the knife's appearance and sharpness, as well as the delivery time. We strive to provide quality products, and your input is valuable in helping us improve. If you have any further questions or concerns, feel free to reach out.

Thank you for choosing Matsato.

Matsato Support Team

Rated 5 out of 5 stars

Love the product!!!

February 12, 2026
Matsato logo

Reply from Matsato

Hello Patti,

Thank you so much for your fantastic review! We're thrilled to hear that you love our product. Your satisfaction means a lot to us and motivates us to continue delivering exceptional products.

If you ever have any questions or need assistance, feel free to reach out.

Thank you for choosing Matsato!

Best regards,
Matsato Support Team

Rated 4 out of 5 stars

Quality seems great as well as the heft…

Quality seems great as well as the heft and its sharpness. Only time will tell but so far so good!!!

February 12, 2026
Matsato logo

Reply from Matsato

Hello Michael,

Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the quality, heft, and sharpness of our product. We strive to maintain high standards, and it is wonderful to hear that you are happy with your purchase so far. If you have any further feedback or inquiries in the future, please do not hesitate to reach out.

Kind regards,

Matsato Support Team

Rated 1 out of 5 stars

I was under the impression that I was…

I was under the impression that I was buying one knife and getting one for free.

February 13, 2026
Matsato logo

Reply from Matsato

Hello,

Our sincerest apologies for any confusion regarding your purchase. We understand that you believed you were taking advantage of a buy-one-get-one offer.

We are investigating the details of your case and will get back to you as soon as possible.

Thank you for your patience.

Matsato Support Team

Rated 5 out of 5 stars

Amazing knife

Amazing knife. I think it’s the best on the market at a reasonable price.

February 13, 2026
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Reply from Matsato

Hello Lionel,

Thank you so much for your glowing review. We are thrilled to hear that you find our knife to be the best on the market at a reasonable price. Your satisfaction is our top priority, and your kind words truly mean a lot to us.

Thank you for choosing Matsato.

Matsato Support Team

Rated 1 out of 5 stars

This knife is just “ok”

This knife is just “ok”. It’s nothing special and it absolutely is not Japanese. The name is contrived to sound Japanese but the knife is made in China.

February 12, 2026
Matsato logo

Reply from Matsato

Hello Michael,

Thank you for your feedback. We apologize for any disappointment you have experienced with the knife. We assure you that we are committed to providing high-quality products, and we appreciate your comments regarding the naming and origin of the knife. Your feedback is valuable, and we will certainly take it into consideration.

Thank you for bringing this to our attention.

Matsato Support Team

Rated 5 out of 5 stars

Great product.

February 6, 2026
Matsato logo

Reply from Matsato

Hello Jose Fernandez,

Thank you for taking the time to leave a 5-star review about our product. We're thrilled to hear that you are satisfied with it. Your feedback is greatly appreciated and it motivates us to continue providing high-quality products and service. If you have any more thoughts to share or need assistance, feel free to reach out.

Best regards,

Matsato Support Team

Rated 5 out of 5 stars

Sharper than my wit!

Something off the top shelf methinks.Csn actually shave with it but judgment will have to wait a month of kitchen use before I can honestly give an opinion.

February 12, 2026
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Reply from Matsato

Hello Michael,

Thank you for your 5-star review. We're glad to hear that you are initially pleased with your purchase. It sounds like you're giving it a thorough test in the kitchen. We're eager to hear your honest opinion once you've had more time to use it. Your feedback is valuable to us.

If you have any questions or need assistance, feel free to reach out.

Thank you for choosing Matsato.

Matsato Support Team

Rated 5 out of 5 stars

Knives received faster than expected…

Knives received faster than expected and the quality is as advertised. We'll be ordering a few more soon.

February 12, 2026
Matsato logo

Reply from Matsato

Hello,

Thank you so much for your glowing review. We're thrilled to hear that your knives arrived faster than expected and that you're satisfied with their quality. We look forward to serving you again soon!

Best Regards,
Matsato Support Team

Rated 5 out of 5 stars

Excellent product

Excellent product, speedily delivered

February 12, 2026
Matsato logo

Reply from Matsato

Hello Tim,

Thank you for the wonderful feedback! We're thrilled to hear that you are pleased with our product and its speedy delivery. Your satisfaction is our priority, and we're always here to ensure you have the best experience with us.

If you ever need any assistance or have questions, you're always welcome to reach out.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars

Ordered 8 knives for gifts to my family…

Ordered 8 knives for gifts to my family and friends. They came quickly and safely. Then we saw the pocket knives! We ordered about 10 of them for the men in our family as well as the men my husband works with! So, after all that, we received a gift from my sister and brother-in-law of the kitchen shears, as a return thank you!! We’re very happy with all of it and Matsato!! Thank you for good service!

December 9, 2025
Matsato logo

Reply from Matsato

Hello Sandra,

Thank you so much for your wonderful feedback! We are delighted to hear that you are pleased with your purchases and that they arrived safely and promptly. It’s fantastic to know that you and your family are enjoying the knives and shears. Your support and satisfaction with Matsato mean a lot to us.

Thank you for choosing us for your gifts, and we look forward to serving you again in the future.

Best regards,
Matsato Support Team

Rated 5 out of 5 stars

Knives are awesome!

Knives are awesome! Shave ready; don't even try to do that! Customer Service is great. I had a problem with my credit card authorization because of new card I just received, and my bank denied the charge. CS called me and it was quickly resolved. Great email follow up on the progression and shipping of my order. Very happy with the packaging and info provided when I received my items. Very first class to give as gifts, too. I am considering that for future orders.

February 12, 2026
Matsato logo

Reply from Matsato

Hello John,

Thank you so much for your wonderful review. We're thrilled to hear that you are happy with your knives and that they are meeting your needs. It's great to know that our customer service team was able to quickly assist you with the issue related to your credit card authorization.

We strive to provide excellent service and it's gratifying to know that you're considering our products as gifts for future orders. Your satisfaction is our top priority.

Thank you for choosing Matsato.

Best regards,
Matsato Support Team

Rated 1 out of 5 stars

Not good

I haven’t received my package and had no updates to view where it is

February 12, 2026
Matsato logo

Reply from Matsato

Hello,

We appreciate you reaching out and we apologize for any inconvenience you have experienced.

We want to inform you that we have received your response on Trustpilot. Please be assured that we will look into your concern as soon as possible. We kindly ask you to please check your email for any updates.

Have a great day!

Matsato Support Team

Rated 2 out of 5 stars

Bought 2 off the knifes disappointed…

Bought 2 off the knifes disappointed that they were not very sharp not like advertised very misleading they pulled the skin of tomato rather than cutting through them nicely don’t think I would purchase this make again

February 5, 2026
Matsato logo

Reply from Matsato

Hello,

We appreciate you reaching out and we apologize for any inconvenience you have experienced.

We want to inform you that we have received your response on Trustpilot. Please be assured that we will look into your concern as soon as possible. We kindly ask you to please check your email for any updates.

Have a great day!

Matsato Support Team

Rated 2 out of 5 stars

Your knives are amazing

Your knives are amazing. I bought 3 and I’m proud to give two as gifts. Your customer service is the problem. Once they get your information it’s email after email, phone call after phone call. ( 2 in a row at 6am ). I love your products just don’t need them shoved down my throat.

February 9, 2026
Matsato logo

Reply from Matsato

Thank you for sharing your feedback with us.

Thank you so much for your kind words about our knives. We’re truly honored that you chose them not only for yourself but also as gifts. That means a great deal to us.

We appreciate you reaching out and we apologize for any inconvenience you have experienced. We are very sorry to hear about the excessive emails and especially the early morning phone calls. That is certainly not the experience we want any of our customers to have.

Please rest assured that we have now removed your details from our marketing list, and you will no longer receive promotional emails or calls from us.

We want to inform you that we have received your response on Trustpilot. Please be assured that we will look into your concern as soon as possible. We kindly ask you to please check your email for any updates.

Thank you again for your honest feedback and for supporting our products. We truly appreciate it.

Matsato Support Team

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