Mobile Vikings  Reviews 6,748

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's service and the value for money it offers. Consumers mention that the company provides a simple and uncomplicated experience. People highlight the smooth transition from previous providers. They also appreciate the company for helping them to save money. Consumers are satisfied with the prices, which are considered cheaper than other providers. They also appreciate the company for not increasing prices while providing more data for the same cost. Some reviewers have mixed opinions about the website and customer service.

Based on these reviews

Rated 5 out of 5 stars

Mobile vikings gave me a prepaid SIM when others stopped offering it, saving me money. They let me get a SIM for an overseas friend visiting without paying through the nose for roaming. No fuss, just... See more

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Rated 5 out of 5 stars

Mobile Vikings is a chill company that doesn't make your life complicated. Quite opposite. They help me make my bills cheaper with some of their actions. Everything is dealt easily online. Their app... See more

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Rated 5 out of 5 stars

Great Support ! No Nonsense, clear and efficient. Never had issues that were not greater then a bad route to a destination (a location update or reboot phone)...indeed it does miracle's for Vikings !... See more

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Rated 5 out of 5 stars

Since I no longer have a work cellphone, I have been with Mobile Vikings (just like the rest of the family). Fast and good response of helpdesk in the beginning with a few (small) things, more ou... See more

Rated 5 out of 5 stars

Hello Mobil vikings very nice service I am using almost 2 years I don’t have any problem any issue or Internet or my mobile I am very happy to my mobile vikings in belgium best best that’... See more

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Rated 5 out of 5 stars

The transition from our former provider was smooth and stressless. Until now we are satisfied with the choice we made. Viking also has added to our surfing capacity because we are three in a family on... See more

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Rated 5 out of 5 stars

The service is good! The speed of the Internet is fast, and the app is easy to use. By exploring different functions, I could have a clear understanding of the usage of my package (10 euros / month, 8... See more

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Rated 5 out of 5 stars

Mobile Vikings is great. I’ve had it for four years now. Never any network problems and when I do have questions, they are always swift and thorough in their response. I would highly recommend them.

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Rated 5 out of 5 stars

The signal of viking is absolutely quality, good service and their signal is strong. I have been using Viking for almost more than 13 years, I am satisfied with their data and their service. I highly... See more

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Rated 3 out of 5 stars

Maybe a good provider but they should let people verify with ID/Passport💁‍♂️ Im an expat and wanted to be their customer but unfortunatelly it’s imposible😊 I don’t have its me yet and also Belgia... See more

Rated 4 out of 5 stars

Hello.. It s indeed a long time already to be with mobile viking. It s still a bit expensive. Anyway It feels good to have the upportunity to get help when needed. It s easy in other countrues too... See more

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Rated 5 out of 5 stars

I've been with Mobile Vikings for years. They have not hiked their prices, instead I get more data every so often for the same price. They're very reliable, and their customer service has helped me we... See more

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Rated 5 out of 5 stars

Easy to set up the Mobile Viking SIM card and the internet at home. Price is cheaper than other provides. Support is easy to reach and very responsive.

Company replied

Rated 5 out of 5 stars

Hello. Thank you for your attention and for helping your clients, but I would like to be able to buy phones with a contract from you on special offer for future use. This would be of interest to you... See more

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Rated 1 out of 5 stars

I had a very big hope for this company may provide good service when i read all nice comments but it was started with a total disappointment. I have changed my home internet from proximus to Viking bu... See more

Company replied

Rated 4 out of 5 stars

In general i like it, they have increased my data a couple of times without in reading the bill, the only thing that i don’t like is when I’m at central station in Antwerp, service doesn’t work if you... See more

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Rated 5 out of 5 stars

Happy to have discovered this great service. Very fast in handling the requests and great deal of offers and personalized options for your eSIM.

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Rated 2 out of 5 stars

They should really drop prices if they keep saying that it is a cheap provider, upload speeds pretty slow compared to average Dutch internet providers. Its insane that they talk about this like they... See more

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Rated 5 out of 5 stars

I am using Viking from 2017 without any problem. Viking deals are great to compensate the expenses. The customer service is good.

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Rated 5 out of 5 stars

Quick response on the customer service line. Thoughtful and knowledgeable persons on the other side of the line. Good followup. Problems resolved!

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Rated 1 out of 5 stars

We took an appointment for internet more than a month before our move. It was confirmed. 2 days before the appointment we received an email from Mobile Vikings telling us in a lighthearted tone that u... See more

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Rated 1 out of 5 stars

I planned the technician intervention to install the wifi box 3 weeks in advance as I’m moving out to a new place and do homeworking only. Three days before I move out I receive a message from mobile... See more

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Rated 1 out of 5 stars

I was looking for a new provider, and Mobile Vikings had the best offers, so i contacted them to see if I have a compatible box. I tried twice, both times I did not receive a proper answer for... See more

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Rated 1 out of 5 stars

Customer Service is bad. It has been 3 weeks I am trying to get the PUK code and i have been their customer for 10years. It looks like there is no even ticket follow up, every time I send email I need... See more

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Rated 1 out of 5 stars

I have resigned from the internet within 14 days from the purchase in line with EU regulations AND instructions from the Mobile Vikings website. I have sent back the router within the deadline. How... See more

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Rated 1 out of 5 stars

Used their service for one month, meanwhile i was still paying for it 6 months later. I stopped paying it but now they're still asking for 2 payments. Now I get a letter at home saying they're go... See more

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Rated 1 out of 5 stars

I have been a Mobile Vikings client for some years now. Never had problems with my prepaid card. However, recently, I have tried to switch my Internet subscription from Proximus to Mobile Vikings, enc... See more

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Rated 1 out of 5 stars

I was charged for data in roaming 5 times (!). (For given day and hour the same number of used MBs appeared 5 times in the usage and charge information). The reply to my complaint? "I can indeed cle... See more

Rated 1 out of 5 stars

Made an appointment to have Fiber installed on my adress. 1st appointment was cancelled without any notification. 2nd appointment got me a technician who can't do welding. Now they require me to make... See more

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Rated 1 out of 5 stars

Appointments continues to be cancelled to setup internet Had Mobile Vikings for a year and was overall happy with the service. However, I have recently moved and scheduled an appointment to set u... See more

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Rated 1 out of 5 stars

it took 7 working days to get a new simcard. After losing my smartphone and requesting a new simcard, I took more than an entire week to get a new simcard. The low prices at Mobile Vikings unfortunat... See more

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Rated 1 out of 5 stars

Ordered internet 2 weeks prior moving in my new appartement. The date of the installation comes, I take a day off to be available. No body shows up. I get a notification that I need to re... See more

Rated 1 out of 5 stars

Ordered internet 2 weeks prior moving in my new appartement. The date of the installation comes, I take a day off to be available. No body shows up. I get a notification that I need to res... See more

Rated 1 out of 5 stars

Never encountered such a bad customer service. After 11 years got 0 consideration for my issue with my sim. Moving away from that slow, scammy and bad company.

Company replied

Rated 1 out of 5 stars

One day, a technician showed up to install an optic cable — without us asking for anything. Since then, we’ve had frequent disconnections. We contacted support (which is extremely difficu... See more

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Rated 1 out of 5 stars

I was thinking that they had a good service but pray that you don't have any problem with them. If it is the case the reparations can take more than 8 weeks as they provide quite slow service for that... See more

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Rated 2 out of 5 stars

I have the mobile subscription billed as: "5G - UNLIMITED FAST - Unlimited data, calling, and texting. Speeds up to 500 Mbps. For €30 a month" Now you'd think from reading that that you g... See more

Rated 1 out of 5 stars

We are very disappointed with the service. Our installation appointment has been rescheduled no less than three times, even though we were promised during the purchase that everything would be... See more

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Rated 1 out of 5 stars

I used a prepaid SIM from Mobile Vikings from Oct 2020 - Sep 2023 when I worked in Belgium. I left for good since then and stopped using the SIM card on 28 Sep 2023. After almost 2 years, I received a... See more

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Rated 2 out of 5 stars

More than seven weeks and over 50 reminders to Clients service. I was tempted to give only one star if any at all because of its Clients "service", which is the worst that I have come across so far.... See more

Rated 4 out of 5 stars

Good insulation service. Accurate visit timing . Technician was so polite and helpful. Quality of internet stream is fair .... what can we expect more ?

Company replied

Rated 5 out of 5 stars

The switch was easy and fast to do. The service when installing the internet at home impeccable. And so far I am very satisfied of the speed of the network!

Company replied


Company details

  1. Phone and Internet Service
  2. Internet Provider
  3. Internet Service Provider
  4. Mobile Network Operator
  5. Telecommunications Service Provider
  6. Telephone Company

About Mobile Vikings

Written by the company


At Mobile Vikings, you get next-level unlimited Fiber internet and a mobile plan with loads of data , all at razor-sharp prices. Plus, with Viking Deals, you can easily save on your bill. And the best part? For just €47 a month, you get both internet and mobile, crowned Best of the Test 2025 by Testaankoop. 🏆

Smart choices for every Viking

✔ Mobile: NL I FR I EN
✔ Internet + Mobile: NL I FR I EN
✔ Only internet NL I FR I EN
✔ Fiber: NL I FR I EN

Contact us 📞

We believe in keeping things easy for our Vikings! Got a burning 🔥 question? Reach out through the following channels:

🔍 See FAQ: NL | FR | EN
📧 Email us: info@mobilevikings.be
📞 Call us at 0456 19 19 76 (or 1976 for Vikings)

Download the Mobile Vikings app

Have your personal customer zone always at hand with the My Viking app.

✔ Manage your subscriptions and top-ups
✔ View and download your invoices
✔ Track your data usage in real-time
✔ Update your personal details
✔ Make payments and manage settings
✔ And more...

Available for Android and iOS:

Download on Google Play Download on the App Store

Contact info

Vikings play it smart

Why pick one? Unlimited Fiber + mobile, bundled for smart Vikings

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 5 out of 5 stars

Good exp

good and qualified exp

February 9, 2026
Mobile Vikings  logo

Reply from Mobile Vikings

Thank you very much for your feedback ⭐

We’re delighted to hear that you had a good and high-quality experience!

Rated 1 out of 5 stars

I've been waiting for my internet

I've been waiting for my internet installation for three months now. Four visits from different installers, each time we've heard about a different problem delaying the installation. No contact, no information. We've contacted support seven times for any information. Still no concrete information. We've been using Viking Mobile for over two years and have had good experiences. However, unsuccessful attempts to connect to the internet have been a complete DISASTER

February 2, 2026
Unprompted review
Rated 2 out of 5 stars

Expensive

They should really drop prices if they keep saying that it is a cheap provider, upload speeds pretty slow compared to average Dutch internet providers. Its insane that they talk about this like they discovered the wheel

January 20, 2026
Unprompted review
Mobile Vikings  logo

Reply from Mobile Vikings

Hi,
Thanks for your honest feedback. We understand your points and how comparisons are made with offers from other providers/countries.
When we talk about being a “cheap provider,” we mainly mean value. Thanks to our Viking Deals principle, we like to go easy on your treasure chest: pay less, enjoy more. No wheel reinvented, just a fair deal.
If you haven’t tried Viking Deals yet, feel free to check them out. With over 250 partners, I am sure you can score interesting discounts. Your feedback is very valuable, and we’ll keep working on improvements. Viking regards Elisa

Rated 4 out of 5 stars

Expensive and good quality

Hello..
It s indeed a long time already to be with mobile viking.
It s still a bit expensive. Anyway It feels good to have the upportunity to get help when needed.
It s easy in other countrues too.

January 16, 2026
Mobile Vikings  logo

Reply from Mobile Vikings

Thanks for your message and for being with Mobile Vikings for such a long time 🙏
Good news: if you feel your plan is a bit expensive, you can easily switch to another tariff anytime in the Mobile Vikings app. That way you can choose what fits you best

Rated 5 out of 5 stars

Trust

Good service
Honest

January 6, 2026
Mobile Vikings  logo

Reply from Mobile Vikings

Thanks Maria

Rated 1 out of 5 stars

No possibility of purchase revocation. Bad customer service

I have resigned from the internet within 14 days from the purchase in line with EU regulations AND instructions from the Mobile Vikings website. I have sent back the router within the deadline.
However, Mobile Viking’s did not acknowledge my revocation of the purchase and charged me for a full month of the service. Multiple talks with the chstomer support followed: empty promises that they will adjust the invoice followed by just closing the tickets. It’s impossible to reach the customer support, no phone only chat bots and emails located who knows where.be aware should you choose this service.
I do not recommend the company who does not follow the EU regulations or even they written rules!!’

November 7, 2025
Unprompted review
Mobile Vikings  logo

Reply from Mobile Vikings

I’m really sorry to hear about this experience 😔 That’s definitely not how this should have been handled, especially after a timely revocation and return.

To get this sorted properly, could you please contact our helpdesk again via this link: https://mobilevikings.be/en/contact/
Our team can then review your case and correct the invoice accordingly.

Rated 1 out of 5 stars

Customer Service is bad

Customer Service is bad. It has been 3 weeks I am trying to get the PUK code and i have been their customer for 10years. It looks like there is no even ticket follow up, every time I send email I need to reexplain the problem and share my phone number. For 2026 we are at, this is very dissapointing.

January 9, 2026
Unprompted review
Mobile Vikings  logo

Reply from Mobile Vikings

I’m really sorry to hear this 😔 That’s absolutely not the experience we want to offer, especially after 10 years with us.

To get this sorted as quickly as possible, please contact our helpdesk via https://mobilevikings.be/fr/contact/
so they can locate your file and follow up properly.

Rated 4 out of 5 stars

Good insulation service

Good insulation service. Accurate visit timing . Technician was so polite and helpful. Quality of internet stream is fair .... what can we expect more ?

December 18, 2025
Mobile Vikings  logo

Reply from Mobile Vikings

Thank you for your kind feedback! 😊
We’re happy to hear you appreciated the punctual visit, the technician’s help, and the service overall. Enjoy your internet connection, and thanks for choosing us!

Rated 1 out of 5 stars

Poor Transformation Process…

I had a very big hope for this company may provide good service when i read all nice comments but it was started with a total disappointment. I have changed my home internet from proximus to Viking but they could not activate my internet. Already 5 hours passed just a simple activation signal needed, normally they promissed max 1 hour. I am not a child so i can survive without an internet but my work as data analysis i can not do it without an internet. Sorry guys but one star well deserved!

December 17, 2025
Unprompted review
Mobile Vikings  logo

Reply from Mobile Vikings

Could you please send an email to info@mobilevikings.be? We will be happy to look into it for you.

Rated 5 out of 5 stars

It simply functions

It simply functions ! Never had a single problem !

December 9, 2025
Mobile Vikings  logo

Reply from Mobile Vikings

Thanks for the feedback. Great to hear everything works perfectly! Let us know if you ever need help.

Rated 5 out of 5 stars

Quick, Easy, and Friendly Service

The entire process was 100% online, with no need for an in-person appointment. The technician who installed my home internet was very professional, very helpful, and also very friendly.

December 4, 2025
Mobile Vikings  logo

Reply from Mobile Vikings

Thank you for your feedback! We're glad to hear the online process was smooth and that our technician provided professional and friendly service.

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